Business development within the hotel and restaurant industry

In the hotel and restaurant industry, hosting is what it's all about. That the guest is seen and cared for in the way that particular guest wants. That the hotel room has a nice design and is well-kept, that the conference room has the right equipment and the restaurant has a great menu is of course important, but without the human treatment, the "hardware" matters less. A super tasty dinner with a suitable drink will not be a good experience if the service is lousy. Here iTid can support.

So what is needed for good hosting? Yes, that is the 10,000 kroner question. Well, what is needed are committed and interested employees who are confident in their roles and powers and have the right attitude towards the guest. Which is, after all, the one who pays your salary, if you want to be clear-sighted. Have you ever heard an employee say "How hard it is with guests, they interfere with my work", it's like saying "How hard it is to get paid".

What is then needed to create committed employees? A whole bunch of ingredients, of course. Strong leaders who listen, support, encourage, challenge and are knowledgeable are a very good foundation. Which leads by example and sees the guest and the employee. Then you get far. And the right people in the right place. Who wants to work with what you do. And wants to develop. And wants the best for the guest. Hospitality is based on the human encounter and the impression you leave on that particular guest.

 How can iTid support?

Hospitality is very important in the service industry, here we can work together with companies to lift hospitality to new levels. Here we can support how your hosting can develop, how the guest should perceive the business and feel when they leave. We can:

• Support the hotel, conference and restaurant industry in working with or completely take on assignments to, for example, structure sustainability work and sustainability certification through well-known certification bodies.
• Help develop a well-functioning work environment and support leaders in their leadership. We work with individual, group and leadership development with broad experience from the industry.
• Support in finding sustainable working methods that provide high quality for the guest. Maybe help is needed with changing to the right beds for the guests, reviewing the selection in the breakfast buffet, or finding the smartest way of working for cleaning?
• Contribute successfully by taking on interim assignments as needed.