The Taylor Reach Group, Inc. an Independent Customer Experience and call/contact center consultancy, with offices globally, we take a ‘hands-on’ holistic approach to improving customer interaction and call/contact center strategies. We examine every aspect of your customer-facing interaction process. Each consultant possesses at least 20 years of hands-on operation management experience. We understand the ‘thousands of moving parts’ in every center and appreciate that the contact center is the single most influential touch-point in delivering an effective customer experience. If you have a contact center or customer experience challenge - reach out to us, there is a very good chance we have handled that challenge before. What have you got to lose? We offer a free 60-minute telephone consultation and will let you know if we can help or not. We deliver proven results, an ROI guarantee and drive operational innovation. 16,000+ agent desktops globally employ Taylor Reach designed operational models. For more information on our international services in London, China, Hong Kong, Australia or India please contact Colin Taylor