Founded in 2002 by Customer Experience thought leader Colin Shaw, Beyond Philosophy has since become a world leader Consultancy & training organization dedicated to move their client's experience to the next level. One client has improved their Net promoter score by 40 points in 30 months that had a rise in 10% of their revenues using Beyond Philosophy's methodologies. Beyond Philosophy are dedicated only to Customer Experience. We have tried and tested methodologies that we deploy in our consultancy engagements and train other CX professionals on. We are proud to have written six best-selling books on customer experience. Please visit our website for further information. www.BeyondPhilosophy.com