Human-centered design (HCD) fundamentally aims to understand the needs of a given user audience to shape a good or service to better meet those needs, and to avoid or overcome common user challenges and frustrations. As a capability, HCD is a natural fit for the Veterans Experience Office (VEO), whi...

U.S. Secretary of Agriculture Sonny Perdue’s goal is to make USDA “the most efficient, most effective, and most customer-focused department in the Federal Government.” Those customers include farmers, inspectors, rural residents, and other stakeholders across a broad and diverse mission set that inc...