Building customer-centric digital banks

As the banking world rapidly changes, we work with clients to move to new business models, transform legacy IT environments and become more customer centric.

Focused expertise

We provide in-depth expertise across key banking sectors that helps you drive performance, value and growth.

• Capital markets
• Corporate and transaction banking
• Payments Retail banking and consumer finance
• Wealth management

Proven solutions

Our intellectual property-based solutions help you accelerate innovation and drive operational excellence.

• CGI All Payments
• CACS X for collections
• CGI Trade360
• CGI Hotscan360
• CGI TWIN360
• CGI Open Finance

We help banks address evolving demands and reinvent for the future

Open banking, the move to real-time everything, constantly evolving security threats, and the global pandemic are placing new demands on banks. Despite these challenges, there also are exciting opportunities. Drawing upon our global banking expertise and end-to-end capabilities, we deliver the strategies and solutions banks need to meet their customers’ expectations.

We look forward to meeting with you at Sibos 2022 to talk about today’s most pressing challenges and your unique opportunities for driving performance, value and growth.

End-to-end banking services

CGI has been at the forefront of banking since the 1970s, helping to drive many domestic and global initiatives that have transformed the industry. Our deep understanding of the complex business and technology challenges banks face combined with our strong local relationships enable us to build long-term partnerships that drive success.

CGI helps banks leverage emerging technologies such as blockchain, robotic process automation and artificial intelligence to reinvent their businesses for the future.

Delivering an end-to-end digital customer experience

We help insurance companies build modern infrastructures that improve efficiency and deliver a seamless digital customer experience.

We help insurance companies build modern infrastructures

CGI is the partner and expert of choice for P&C and life insurers, brokers and agents across the globe, including 7 of the top 10 global insurers and 200+ clients worldwide.

Our 3,500 insurance professionals deliver end-to-end services and solutions that help insurers become digital organizations across all areas of their business, including people, processes and technology. From building digital roadmaps, to implementing core digital strategies such as data analytics and cyber insurance, to designing and managing core systems transformation, we deliver end-to-end digital capabilities and services.

We offer 40 years of insurance experience

Our 40 years of insurance experience includes policy, claims and billing system implementations across the globe and the development of innovative solutions such as CGI Ratabase, the industry’s leading rating and product configuration software.

We also manage the annual delivery of more than 15 million risk information product transactions and process more than $50 billion in premiums through the systems that we manage for our clients.

Property and casualty (P&C)

Increasing natural disasters, tight regulation, changing demographics, industry consolidation and new entrants are just some of the challenges CGI helps P&C insurers address through a combination of business expertise and digital technologies that drive efficiencies, cost savings and revenue.

Life insurance

Demographic shifts, evolving consumer wants, competition from new entrants and ongoing economic uncertainty are challenging life insurers to find new ways of doing business to stay ahead. CGI provides a strategic roadmap for transformation along with support throughout its implementation.

Innovating to meet new demands and improve the experience

As communications and media companies respond to new demands, we help clients enhance the customer experience, improve efficiencies and reduce costs.

Focused expertise

• We help you get to market faster through our industry and domain expertise.
• Communications Media
• Space

Industry solutions

• OpenMedia Newsroom solutions
• Order management
• dira Radio solutions
• Virtual service agent

Enabling technologies

• Customer / employee experience
• Cloud and hybrid IT
• Cybersecurity
• Internet of Things

Reinventing communications and media

We apply our industry and technology expertise to accelerate digital transformation to improve the customer experience, speed time to market, generate new revenue streams, optimize operational efficiencies and drive down costs.

Gain market share through superior customer experience

We have 30+ years’ of experience helping communications service providers around the world become next-generation service providers. For example, we help clients comprehensively manage cross-channel exposure and interaction with their brand, products and services.

Solve modern broadcast challenges with professional workflows

As TV meets radio and merges with online and social, CGI’s Media Solutions are at the heart of solving the challenges of modern broadcasters and radio stations. We offer solutions and services for professional radio workflows and media management, as well as the leading platform for newsroom and planning systems.

Accelerating digitization with deep industry expertise

As life sciences organizations work to minimize regulatory and competitive impacts while maximizing revenue potential, CGI helps clients achieve their goals.

Key capabilities

• CGI expertise and services help life sciences organizations increase speed, efficiency and innovation, while keeping pace with compliance demands.
• Commercial launch and operations to simplify planning and execution and improve launch efficiency
• Clinical services to reduce the duration of drug development timelines
• Manufacturing innovation to achieve end-to-end supply chain optimization, manufacturing execution excellence, transport management and ERP, including Industry 4.0
• Regulatory compliance to help clients continuously monitor clinical drug safety data across the entire product life cycle
• Outsourcing to improve the management and operation of company-wide infrastructures, application suites and business processes
• Intelligent automation to increase efficiency of operations by combining advanced analytics with IoT and AI for predictive maintenance

CGI solutions and services also have supported:

• For an international Swiss pharmaceutical company, data cleansing as a part of data migration process
• For an international pharmaceutical company, bringing product to market faster and more effectively through design, implementation and maintenance of an integrated clinical portfolio framework and architecture
• For a global pharmaceutical company headquartered in Germany, maintenance and development of a risk management tool, knowledge management application and software solution to manage biological entities

Enabling technologies

• Advanced analytics
• Digital transformation
• Cloud & hybrid IT
• Cybersecurity
• Intelligent automation

Acting with insight to become customer-centric digital organizations

The energy value chain is changing rapidly and increasingly digital in nature, requiring new competencies and acting with insight. A strong commitment to sustainability and the energy transition is essential to attracting and keeping customers and growing the business. We help energy executives continually sense and respond to dynamic change.

Focused expertise

• Renewable energy
• Hydrogen
• Oil & gas
• Utilities Sustainability

Key services

• Business consulting
• Managed IT services
• Business process services
• Advanced analytics
• Cloud and hybrid IT
• Cybersecurity

Industry solutions

• Renewables Management System
• CGI OpenGrid DERMS
• CGI Pivot
• CGI Central Market Solutions
• CGI AgileDX-Hydrogen

Enabling the evolving energy value chain

We’re here to help you navigate the energy transition with actionable insights and proven solutions across the value chain. We are practitioners with a unique perspective from our global role in building, integrating and running core systems and data platforms. Our mindset is different: we design and build solutions with the knowledge and ability to run them. We have a deep understanding of the energy business and its operations, as well as the convergence of the two.

Key considerations:

Data enablement and governance

All elements of the energy transition increasingly depend on data. Developing new digital capabilities requires a detailed, accurate and integrated view of operations.

Environmental sustainability

Data is a key enabler to trace and measure sustainability-related factors. Through the development of business strategies and application of responsible technologies, we help clients track and improve sustainability actions across their digital value chains, including ecosystem partnerships. 

Standards, safety, security & sovereignty

Sovereign energy security and resiliency are growing concerns. In compliance with regulations, energy companies must protect critical infrastructure and data, safeguard the environment and worker safety, and bring value to the community.

Balancing efficiency and resilience in a new digital era

CGI helps manufacturing companies build agile, resilient supply chains, providing innovative solutions to address new market realities and meet customer needs.

At a glance: CGI in manufacturing

For over four decades, we have helped leading manufacturers navigate and seize the opportunities of change. With deep industry and technology expertise, our consultants work with you to improve business agility so you can drive efficiencies and reduce costs as you continue to advance your strategic goals. Through strategic IT and business consulting services, systems integration, IT managed services and intellectual property solutions, we help you realize the promises of Industry 4.0 to enable new business models, offset margin pressures and optimize your value chain.

It’s the dawn of a new era in manufacturing. Digitization is reimagining the way you produce, sell and deliver across your entire value chain. Industry 4.0 and new technologies offer the opportunity to do business in a profoundly different way—as a connected, adaptive and sustainable manufacturer, integrated with your entire ecosystem. For over four decades, we have helped leading manufacturers navigate and seize the opportunities of change. With deep industry and technology expertise, our consultants work with you to improve business agility so you can drive efficiencies and reduce costs as you continue to advance your strategic goals.

Related solutions

• Offering mission-critical and client-driven intellectual property solutions
• Manufacturing Atlas
• CGI Profio360

Related services

• Leveraging our cross-industry expertise
• Application modernization
• Managed IT services
• Managed testing

Global partners

• Combining CGI and partner capabilities to support our clients
• Microsoft SAP
• Oracle

Driving agility to meet digital customer expectations

As the pace of change accelerates, we help retail, consumer and services organizations become more agile and customer-centric digital enterprises.

Our full-service offerings for the retail and consumer services industries is underpinned by a large portfolio of CGI-developed solutions. These software applications, reusable frameworks and delivery methods represent years of investment in capturing our industry and technology expertise. 

Advancing your digital transformation in tough times

As retailers navigate multiple headwinds, staying on course with their digital transformation will be critical to meet heightened customer expectations for personalized and seamless omnichannel experiences. But instead of rushing to expand their omnichannel capabilities, retailers have the opportunity to “double down” and prioritize digital investments that are directly tied to profitability, value and purpose. This requires embracing the use of data to gain strategic and operational insights to guide decision-making and thrive in new market realities.

We offer seven recommendations to help retailers prioritize digital investments while tackling near- and long-term uncertainty.

Related capabilities

CGI Retail Suite

CGI Retail Suite is a powerful modular solution that is built using an open architecture approach, enabling retail organizations to rapidly adapt to new business realities. The solution enables retailers to increase their end-to-end agility—right from supply to the end .

Unified commerce

Emerging trends in consumer behavior are pushing retailers to reinvent themselves. CGI helps clients adapt and thrive in this new world of retail by simplifying and enhancing the shopping experience across channels to increase sales and strengthen loyalty.

Delivering greater value and increasing agility to drive faster growth in retail

In this paper, we offer insights and recommendations for retail organizations to create differentiated value faster through relevant innovation, agility and cost reduction.

Delivering secure, reliable and innovative solutions

We help clients implement complex, mission-critical space software systems to address fast-changing market dynamics and business demands.

Focused expertise

• Earth observation
• Satellite navigation
• Satellite communications
• Satellite operations
• Space applications and services
• Space cybersecurity

Solutions

• CGI EnvironmentMonitor360
• CGI GeoData360
• CGI CarnotSat
• Greenhouse Early Warning Service
• SAT-LX
• Waterway Monitoring Service

Improving citizen services through secure, digital operations

As governments reinvent ways of working to improve citizen services and increase efficiency, CGI helps clients accelerate outcomes with proven expertise and secure solutions.

Trusted partner

Around the world, governments face increasing demands for easy and secure access to digital services. They also need to provide services transparently and with fewer resources.

CGI partners with hundreds of governments in Europe, North America and Asia-Pacific to transform citizen interactions while improving operational excellence and reducing costs.

We provide actionable insights to help improve returns on your IT and business investments. Read more from the CGI 2021 Voice of Our Clients research and our client stories below. 

Focused expertise

• Providing proven solutions and deep domain expertise in mission-critical domains.
• Enterprise resource planning
• Health & human services
• Public safety & justice
• Tax & revenue management

Government sectors

• Central & federal government: Across the world, CGI helps central and federal governments increase revenue, efficiency and the quality of citizen services through modernization and greater access to digital information and services.
• Defense and intelligence: CGI helps defense and intelligence clients deliver secure, complex, large-scale programs from the back office to frontline operations
• Space: We help clients implement complex, mission-critical space software systems to address fast-changing market dynamics and business demands.
• State, provincial & local government: Since 1976, CGI has worked side-by-side with state, provincial and local governments to improve citizen services, increase operational efficiency and maximize scarce resources.

Accelerating digitization to meet new market expectations

Our innovative solutions help transport, post and logistics firms optimize operations, strengthen customer interactions and collaborate in a wider ecosystem.

Trusted transportation partner

CGI partners with more than 200 clients across the aviation, rail, maritime, road and regional and logistics sectors. With an in-depth understanding of our clients’ industry challenges and business needs, we deliver innovative digital business solutions that improve energy and process efficiencies, optimize the passenger experience, enhance cybersecurity, increase regulatory compliance, and much more.

Sustainable transport and mobility

CGI works closely with companies across the globe to implement sustainable transport and logistics systems that create new opportunities for sustainable supply chains, while at the same time improve efficiencies and save costs.

CGI helps clients improve network capacity management, minimize schedule delays and reduce fuel consumption and carbon emissions.

The smart future of transport management

The evolution of intelligent transport systems (ITS) is transforming transportation networks, and CGI is at the forefront, using space, wireless, radar, sensor and other advanced technologies to drive innovation in a wide range of ITS areas.

With 30+ years of experience in the transport industry, we’re at the forefront of ITS, and we're excited about integrating ITS technologies into our communities, cars and handheld devices, revolutionizing how transport is thought about and done.

Transportation sectors



• Aviation services: With 30+ years of experience in the aviation industry, CGI delivers end-to-end aviation services and solutions to improve the management of operations on the ground and in the air, maximize asset investments, and increase passenger satisfaction.
• Rail services: CGI delivers innovative rail services and solutions to help railways across the globe optimize existing assets, run better operations and improve the passenger experience. We partner with railways to address today’s challenges for future success.
• Road and regional transit: Through digitalization, CGI partners with transport agencies to modernize and optimize complex public works and transportation operations—driving efficiencies, cost savings, quality and sustainability.
• Logistics: CGI helps logistics firms worldwide to drive business transformation through IT modernization, Internet of Things, digital insight, cybersecurity and other advanced technologies—enabling them to meet customer demands, drive efficiencies and save costs.

Improving the customer experience and optimizing operations

As the healthcare ecosystem works to meet new challenges, we help clients reinvent digital strategies, optimize operations and improve the patient experience.

Trusted partner

With deep experience in developing and integrating business, clinical and IT solutions for public and private sector health organizations, CGI helps clients anticipate challenges and achieve real transformation.

Additionally, our client proximity business model promotes understanding of local markets and political environments while leveraging CGI's global capabilities and delivery systems to provide best-fit solutions that are cost-effective and platform-agnostic. 

We actively participate in industry associations and use the Institute for Healthcare Improvement’s Triple Aim measures as a guidepost for considering how our solutions can improve the patient experience, reduce the cost of care delivery, and improve the health of populations.

Technology expertise

• Advanced analytics: CGI brings deep expertise to help clients navigate and manage vast data and use advanced analytics, including cognitive systems and artificial intelligence, to better serve customers and operate the enterprise.
• Intelligent automation: We help clients use the full spectrum of automation—from robotic process automation (RPA) focused to artificial intelligence (AI) that ultimately will emulate full human cognition and empathy—wherever organizations are on their automation journey.
• Experience: In today’s digital world, the customer/citizen and employee experience makes or breaks a business. CGI helps clients understand the unique aspects of their industry, market and stakeholders through insight that drives unique experiences and ultimately business value.

Business strategy

With today’s fast-changing business and societal paradigm, traditional predict-and-plan strategic approaches fail to identify upcoming market opportunities at speed and scale. Leading companies successfully bridge long-term consistent corporate purpose with the ability to quickly pivot for growth (organic and inorganic) and adapt as scenarios change. Our business consultants help CEOs and other business leaders define and execute a purpose-driven strategy to respond to change and build long-term financial, customer, human and societal value.

We deliver actionable insight and tangible experience to help leaders design their business and operating model (structure, governance, culture and management practices) to be more responsive to external signals (customer, social, economic, environmental, technology, political). We also enable them to drive faster insight-driven decision-making that is closer to the customer and the customer’s needs.

Bringing creative, holistic and yet pragmatic thinking, we collaborate with our clients to take bold steps and proactively address disruption, harnessing the potential of technology to help them create competitive advantage as digital leaders.

Human-centered transformation

Organizational design involves more than just structures, processes and roles. It’s about creating a safe and positive environment that stimulates human connections within the organization, fosters new ways of working and innovation, and aligns purpose, strategy, and culture with a superior employee experience. Our professionals leverage human-centered design and cultural transformation approaches to empower your people and create adaptive and digital-ready organizations. Charting the path for a positive transformation, we help you energize your talents and drive your workforce engagement and productivity through people-centric leadership activation

Customer value and operational excellence

Our team helps you transition to a customer-centric organization and culture, create meaningful customer experiences, and drive sustainable outcomes. With in-depth industry knowledge and experience, our business consultants help you capture market opportunities, understand customer expectations and behaviors, and design personalized, relevant and trustful customer interactions, products and services—both digital and physical. To make your customer promises a reality and focus your investment where it matters, we help you design and implement digitally enabled customer service capabilities.

Successful customer-centric transformation starts with a holistic approach to operational excellence that creates value across the organization. We believe a superior end-to-end customer experience is not possible without operational excellence in every part of your value chain. Taking full advantage of data and technology, our teams work with you to design and implement reliable, resilient, flexible and cost-efficient production and supply chain processes, as well as optimal support functions.

Digital leadership and CIO agenda

While achieving results from digital strategies has risen year-over-year based on the findings of our annual Voice of Our Clients program, challenges remain, as 75% of executives do not feel their strategies are producing results. In examining insights from the 25% who are achieving results, some common attributes emerge for these digital leaders. They achieve closer alignment between business and IT, while embedding cybersecurity, privacy and sustainability into their culture and activities. Based on these insights, we can provide a discussion of available benchmarking on topics such as digital strategy, innovation investments and more.

We collaborate closely with you to strengthen your ability to drive actionable innovation that truly transforms your business and operations. Bridging the old and the new, avoiding hype, and simplifying the accumulation of standalone digital initiatives, we help you assess your digital velocity, energize your innovation, and build a responsible path toward digital leadership. We also help CIOs strategically optimize their technology and security investments and activate a transformation path that leads to competitive business results and long-term sustainable growth.

The value our consultants deliver

Our consulting differentiators accelerate the journey to your desired state. We help you choose the best path for your transformation, and we work with you every step of the way.

• In-depth industry knowledge and experience: With in-depth industry knowledge and experience, our business consultants understand your unique market opportunities and collaborate closely with you to design a meaningful strategy that combines your long-term corporate purpose with agile decision-making and action. We help you to solve your business challenges and achieve your business goals. 
• Close collaboration: We work side-by-side with you to understand and unlock the full potential of your organization and talent. Our business consultants help you to design and build flexible and resilient business and operating models. We also deliver critical change management that enables your digital success. 
• Trusted partnership: As trusted advisors, we provide the business insight, leadership and innovation required to help you build a human-centered organization that holistically integrates business, technology and culture to drive your performance. We collaborate with you to ideate, iterate and implement at every stage of your transformation journey. 
• End-to-end capabilities: Taking full advantage of our end-to-end capabilities, we help decision-makers decipher emerging technology trends, drive actionable innovation and create competitive advantage as digital leaders.

Our systems integration services enable seamless and secure experiences for your customers and citizens, from the back office through to the front office.

An urgent digital imperative

The need for expert integration services in today’s digital world is more urgent than ever. As organizations seek to deliver seamless services that extend from their core systems to modern customer-facing apps, they are bringing in data and functionality from more and more sources, both internal and external.

Additionally, customers and citizens have much greater visibility into the end-to-end supply chain. As a result, organizations must ensure the quality integration of their mission-critical systems, from ensuring accuracy and integrity along the way, to providing robust security and data privacy.

CGI has decades of experience in bringing together systems and technologies for clients. This includes integrating critical data coming from traditional sources as well as emerging ones, such as the Internet of Things and social media.

Key elements of our business systems integration approach include:

• Integrated security to provide proactive, business-aligned strategies that improve risk management, productivity, data integrity and compliance.

• Learn more about CGI's global delivery model : Global delivery network to provide the best combination of value and expertise. Our delivery centers provide clients with access to the right skills from the right locations at the right time and for the right price.                               

• Explore CGI's solution portfolio: IP-based solutions to serve as business accelerators (CGI has built more than 175 reusable enterprise applications, giving us the know-how to consult, design, develop, implement, manage and integrate a myriad of systems and technologies.)

Managed IT services that go beyond outsourcing

While early outsourcing goals focused on lowering costs, executives today seek a trusted partner to also help increase business agility—a competitive differentiator in a digital world.

At CGI, we refer to outsourcing as managed services because we work as an extension of your organization to manage an increasingly complex environment of technology, processes, systems and software.

Managed IT services are about delivering value and are key to building the robust IT supply chain required to increase agility, scalability and resilience. These are prerequisites to enhance the user experience, optimize operations, reduce costs, and embed security and data privacy. In our managed services partnerships, we also help connect front- and back-end systems and processes to speed innovative products and services to market, across all touchpoints.

Entrusted to deliver outcomes

Clients trust us as a capable and accountable partner. We assume service risks while adjusting to your evolving priorities and continually find ways to improve productivity. We adapt our best-in-class methodologies, tools and processes to your specific environment to meet performance commitments and cost controls.

The benefits of our outcome-based approach include delivery of pre-defined results, predictable pricing, significant short-term and long-term cost savings, enhanced supplier commitment, increased innovation and operational excellence, higher quality, faster time-to-market, and reduced risks.

Providing accelerators to advance your digital journey:

• CGI's Management Foundation
• IT governance model
• Innovation and continuous improvement
• Transformational roadmap
• IT services metrics
• Framework, processes and tools
• Global delivery
• Managing for excellence

Maximizing the value of your business applications

From industry and technology expertise to solutions and tooling, our full range of application management services help you drive strategic business outcomes.

Application development and maintenance

We focus on delivering strategic business outcomes by helping clients fully maximize the value of their applications, drive operational excellence and competitive advantage.

Application portfolio management

CGI’s APM experts assess a company’s application landscape based on business and technology objectives and recommend whether applications should be modernized, re-platformed, migrated, decommissioned, consolidated or replaced.

Quality assurance and testing

We partner with clients to define their specific objectives and service-level requirements, and then manage all aspects of QA testing using an innovative and proven approach that minimizes risks, enhances performance and drives competitive advantage.

Application modernization

CGI understands the need for organizations to maximize investments in their existing application landscape. We partner with clients to transform their applications to reduce their cost of ownership and achieve their business objectives.

DevOps

DevOps has emerged as an end-to-end IT delivery approach that makes business change faster, more flexible and more reliable. CGI helps clients in their DevOps transformation journey to become high-performing agile organizations.

Helping you become a truly digital organization: Through our end-to end infrastructure services, we help you optimize operations to drive performance and achieve your digital transformation goals.

Making the transition to the next-generation of IT services

Digital transformation requires modern, agile infrastructure as a foundational platform to enable:

• Higher levels of service and security 
• Business-IT convergence to focus on key processes across channels and devices 
• Manageability and a solid governance framework 
• Blending legacy with modern, while supporting a virtualized, distributed hybrid IT environment

Supporting faster, more agile innovation

If you need to accelerate innovation, moving the right workloads to the cloud is a powerful enabler. CGI can help you take a comprehensive approach to balancing risk and value at every stage of your cloud journey. 

Take control of your digital future with DevOps

DevOps has emerged as an end-to-end IT delivery approach that makes business change faster, more flexible and more reliable. It removes cultural and organizational silos between key stakeholders and introduces a high degree of process integration and tooling automation within IT environments.       

CGI provides an end-to-end infrastructure service that is affordable, scalable, secure, flexible and reliable.

We help clients drive performance, quickly adapt to changing market dynamics, and achieve their digital transformation goals by leveraging emerging technologies along with a range of services—including infrastructure consultancy, technology advisory services, service desk, storage as a service, infrastructure rationalization and virtualization, and more.

Using smart operations to drive superior outcomes

Through intelligent automation, industry expertise and data insights, our business process services (BPS) help you to build smart operations that deliver superior outcomes.

BPS: business operations

Our BPS: business operations generate efficiencies, cost savings and revenue growth across a wide-range of industries. We help you create smart operations to improve the customer and employee experience and optimize business processes.

BPS: business solutions

Our BPS: business solutions reflect our end-to-end consulting, managed IT and business process services, with CGI technology at the core. We combine industry expertise, innovative technology and operational excellence to help you achieve smart operations.

Smart tools for smart operations

We help your organization achieve smart operations by bringing together the best of your team and our global experts to apply CGI’s mature, rapid deployment methodology. This distinctive blend of advanced technology and experienced operational teams ensures you receive exceptional service and business outcomes.  

Digital processes: Optimize operations through automating and improving workflows to reduce cost, mitigate risk of human error, improve processing time, and generate an enhanced user experience.

Intelligent automation: From robotic process automation to artificial intelligence, benefit from the full spectrum of intelligent automation technologies to drive front-office success and back-office operational accuracy, speed and efficiency.

Global delivery: Through our global delivery model, help drive down costs, expand access to best talent, provide resilience, and speed up implementation of strategic initiatives, to compete and win in your global economy.

Omni-channel services: Connected and integrated telephony, web, email, SMS, chat, social media, and virtual assistant channels provide a seamless and tailored digital customer experience.

Innovative customer contact: Deliver a superior customer experience through our blend of human centered design with intelligent automation, real-time speech analytics, natural language processing, data-driven dialing, and AI virtual assistants to create effective inbound and outbound contact operations.

Highly skilled teams: Achieve well-balanced human-machine smart operations from our combination of industry and process expertise, deep operational knowledge, and optimal blend of digital technologies. Connect with our experts.

Optimize your digital value chain to accelerate business outcomes

According to the 2022 CGI Voice of Our Clients, executives report that digitization is having a high impact on their business. 

Additionally, while 91% say they have a digital strategy in place, only 25% are seeing results from their digital strategies, compared to 20% last year.

When looking at the group of digital leaders who are seeing the best results from their digital strategies, 61% say they align IT and business operations to support their strategy. Among those who are building or launching their digital strategies, only 35% say this.

Digital leaders realize results from transformation and generate new opportunities through an end-to-end value chain.

Related capabilities:

Business agility

From strategy development to operating model design to full execution, our work enables clients to improve decision-making and accelerate value.

Future of Work

The future of work is not an end state; it’s an ongoing evolution. It’s about using innovative technology to build a future workplace that is resilient, collaborative, flexible and customer-centric. CGI partners with clients across industries to drive and accelerate workplace transformation

Technology innovation

CGI serves as a mindful visionary to help you connect the dots (from end-to-end) and pursue strategic emerging technology investments that enable you to continuously innovate and realize value.

Innovation management

From innovation sprints to “culture hacking” and innovator coaching, CGI helps organizations implement innovation management in a targeted, structured and strategic manner to harness and monetize creative ideas from within the organization.

Advanced analytics

CGI brings deep expertise to help clients navigate and manage vast data and use advanced analytics, including cognitive systems and artificial intelligence, to better serve customers and operate the enterprise.

Cybersecurity

Enterprises look to us to help assess security risk, design secure systems and infrastructure, and operate the business with confidence. Cybersecurity is part of everything we do: security controls are baked-in, not bolted on.

Through advanced analytics, we help you unlock the power of data to become insights-driven and reinvent your business to meet evolving business demands quickly.

Pragmatic, value-based approach to advanced analytics:

To reinvent how you do business and deliver new services in an increasingly competitive market, maximizing data is key. As a trusted analytics partner providing end-to-end capabilities, we start with an idea, help turn that idea into action, and then scale it. We value experimentation and learning, and apply human psychology and empathy, enabling us to deliver pragmatic innovation.

With a data strategy that encompasses transactional as well as contextual data, and advanced analytics capabilities that overcome human limitations on curating and understanding data, CGI helps clients realize their full potential. The result is just-in-time analytics to support real-time business decisions.

We work closely with clients locally, while bringing the strength of global insights and capabilities.

How we support a client's journey to becoming insight- and idea-driven

• Analytics critical information map - Working together to identify the information that is critical to the business and ensuring its quality
• Analytics idea exploration - Workshop using the critical information and additional “big data” sources to identify real business value through specific use cases and applications
• Analytics sprint - Taking one of the prioritized use cases and using data and advanced analytics to prove the value
• Analytics advanced technology - Continuous development and innovation by assessing new data sources and using advanced analytics
• Analytics production & scale - Building a future-proof data analytics platform that is secure, scalable and enables innovation

From robotic process automation to artificial intelligence, we help you use the full spectrum of intelligent automation technologies to drive business success.

A key enabler of digital transformation

Intelligent automation is CGI’s concept and framework for bringing emerging technologies such as robotics, Internet of Things (IoT), advanced analytics and AI to bear and to transform the way organizations do business, create and deliver services, interact with customers and citizens, and enable employees to work on higher value activities.

Intelligent automation can include relatively simple automations leveraging RPA, conversational AI solutions like chatbots or IoT-based industrial automations, as well as AI-powered cognitive virtual agents or augmented reality.

CGI helps clients improve the customer experience and operational efficiency through smart deployment of intelligent automation services.

How we support your journey to advance intelligent automation across your enterprise



• IA strategy & assessment work - Define the IA ambition through structured workshops, process assessments, IA roadmap, technology vendor ecosystem
• IA sprint - Select one to three IA use cases or processes; develop and test automations; run them in controlled pre-production; and prove the value and business case
• IA production & scale - Establish an agile design factory using templates and pattern libraries; manage process and use case backlog; prioritize use cases, build and test/release bots; build and integrate production architecture and infrastructure
• IA change management - Complement the Scale Factory; in parallel, develop change management plans; update HR policies, develop new roles and responsibilities, job descriptions, establish training; develop IA Center of Excellence model; manage transitions
• IA managed service - Manage bot control room; provide bot maintenance, support and optimization; optimize license usage; manage KPIs; leverage lean process reengineering; leverage bots as a service model

Organizations require business agility and innovation to deliver seamless digital experiences and adapt to continuous change. A future-fit technology foundation is a key enabler of business transformation. Wherever you are on your modernization journey, we help you accelerate business outcomes through our secure, end-to-end cloud and modernization services.

Navigating a complex, multi-cloud and hybrid IT landscape

In our CGI Voice of Our Clients interviews, when asked where they plan to invest in innovation in the next three years, executives most often cite IT modernization and cloud, which are key elements of modern and resilient digital value chains.

Many organizations struggle with inflexible cloud strategies, simplistic modernization approaches, immature cloud-native practices, and governance, security, management and operational models not designed for the cloud age. Multi-cloud and hybrid cloud environments often have evolved organically, and unsanctioned SaaS solutions have resulted in shadow IT.

Unaddressed, these situations will become the next legacy environment with associated technical debt.

Enabling adaptive, resilient and sustainable enterprises

Digital enterprises need to accelerate and future-proof their digital journey through more strategic use of the cloud. This requires living cloud strategies that adapt to constantly changing business realities. It also demands a smart, accelerated modernization approach that goes beyond lift and shift, encompassing foundations, data and core systems, in addition to the application portfolio. We manage the domain-by-domain decomposition and rebuilding of complex and monolithic business systems at the core (or handle their replacement with modern SaaS solutions). This includes modernizing and moving mainframes to the cloud.

At the same time, we work with clients to help them pursue opportunities generated by the cloud to achieve their sustainability goals.

Leaders look for strategic partners who can co-create, deliver and manage innovative cloud-composed, digital business solutions at pace and scale. Our approach relies on an end-to-end service portfolio designed to deliver such value.

KEY SERVICES:

Cloud strategy, planning and architecture advisory

A living cloud strategy with a clear view on the role of cloud services in your agile operation requires a group effort. Our approach relies on an inclusive and cross-functional cloud strategy council with participants from IT, business units and more

IT and application cloud modernization

Our cloud experts work with you to use the cloud more strategically—no matter where you are on your modernization journey.

Cloud native development

Using cloud native technologies, CGI helps clients transform their application development capabilities, creating a cloud-based environment (platform, tools, methods, culture) that increases the frequency and speed of new product and service delivery.

Enterprise SaaS implementation

How can your organization effectively deploy and integrate SaaS to accelerate your modernization? As an experienced SaaS integration partner, we bring global expertise to implement and optimize your SaaS solutions.  

Cloud intervention and turnaround

The key to successful turnarounds is to quickly bring in domain experts with experience in similar situations and pair them with your team for a swift assessment and corrective action. Our organizational change and turnaround experts also help with executive  

Cloud management and operations

CGI’s Management Foundation ensures operational excellence in CloudOps and AIOps. We accelerate results with our proven governance and operating models, smart multi-cloud management platform and transition approach.

As you reinvent ways of working, we help you identify cybersecurity risks, build secure outcomes, and operate with confidence.

Cybersecurity is part of everything we do

CGI has a 45-year heritage of helping clients reinvent and secure their businesses for the future through the delivery of innovative and advanced cybersecurity services in complex, environments across the globe, including the defense and intelligence sectors. We have invested heavily in establishing our credentials, working closely with international security associations and standards bodies.

While cyber threats are global, we know that requirements vary locally and challenges are unique to each organization.

Through our expert talent, deep technical and business knowledge, best practices and accelerator frameworks, we provide strategic advisory services, engineering of secure outcomes, managed security services. We work closely with you to ensure security controls are baked in, not bolted on.

WHAT WE OFFER

Assess the risk

• Helping clients to assess and manage security vulnerabilities so they can be confident their organization is secure, compliant and ready to grow. 
• Threat & Risk Management 
• Governance, Management & Compliance 
• Security Strategy Maturity & Awareness

Protect the business

• Helping clients to build in security early, and test its ongoing effectiveness- securing the systems an organization relies on to operate and grow. 
• Security Architecture & Engineering 
• Secure Engineering & Enabling Technologies 
• Testing & Assurance

Operate with confidence

• Helping clients to monitor prevent and respond to security attacks in a reliable and cost effective way. 
• Incident Response & Forensics 
• Security Operations 
• Cyber Threat Intelligence

Helping our clients embed sustainability in everything they do and using the transformative power of data to advance their climate goals and deliver greater value to their stakeholders

Drive forward sustainability with innovation and data

Today’s leaders understand that becoming a sustainable organization is not only the right thing to do; it’s the smartest way to achieve business outcomes. To be successful, organizations must embed sustainability into their DNA to manage, measure and track the outcomes of their environmental, social, and governance (ESG) initiatives—and, more importantly, to ensure a safe and resilient future for all.

As clients accelerate their holistic digital transformation journeys, integrating sustainability actions throughout their value chains has become a top priority. Together with our partners, we help clients activate and advance their sustainability goals through innovation, ecosystem collaboration, enabling technologies and relevant data—helping them move from aspiration to action.

CGI partners with COP27 Presidency

Technology innovations are critical to addressing the growing climate crisis. CGI is proud to once again participate in the UN Climate Change Conference, known as COP27, which Egypt will host from Nov 6-18.

This year, our experts will showcase our metaverse innovation and the opportunities this technology offers to fight climate change. Together with our partners and clients, we will highlight how enhanced virtual collaboration can help to significantly reduce carbon emissions and the technology industry’s pivotal role in supporting governments and businesses transition to net zero.

Helping clients achieve their sustainability goals

Data is a key enabler in measuring sustainability-related factors, from energy and resource use to greenhouse gas emissions, to water and waste usage, to supply chain performance. Through the powerful combination of industry and technology knowledge, we help clients track sustainability actions across their value chains, including ecosystem partners and suppliers.

Sustainability consulting services

Wherever you are on your sustainability journey, our advisory services are adapted to the uniqueness of your organization to stimulate innovation within your business and operating models.

• Assessing your sustainability maturity
• Building your sustainability roadmap
• Implementing sustainability measurement and performance
• Developing your net-zero and ESG strategy
• Creating a sustainability leadership culture

Sustainability business solutions

From solutions that manage renewable energy assets to Earth observation data that helps detect our changing environment, CGI offers built-for-purpose solutions tailored to clients’ industry priorities. 

• Increasing efficiency in using Earth observation and geospatial data
• Promoting more sustainable travel decisions
• Assessing risks and damage from natural events
• Managing food waste to reduce CO2
• Supporting hydrogen ecosystems
• Enabling smart energy grids
• Improving renewable energy asset management

Modernize and accelerate your collections business

As a part of CGI Credit Studio, CACS X is a comprehensive default management SaaS solution that delivers software, business processes and underlying IT in a single, cohesive suite.

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CGI Advantage is re-imagined with a commercially-inspired, mobile-first design that streamlines engagement and transforms your citizen experience. An enterprise resource planning (ERP) solution that delivers everything you need and nothing you don’t - enabling digital insights through embedded analytics and backed by the scale, reach and delivery capabilities of a global IT champion.

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An end-to-end global trade solution

CGI Trade360 delivers all of the software, infrastructure and support resources necessary to power a bank’s global trade business. Delivered as a software as a service (SaaS), CGI Trade360 enables banks to provide the full range of traditional trade, payables, receivables and cash management services to their customers—anywhere, anytime—on a single, integrated and global platform.

CGI Trade360 features and benefits

The CGI Trade360 platform is built uniquely for multi-bank, multi-currency and multi-time zone processing. It’s comprised of a corporate portal, an efficient back-office trade processing system with sophisticated imaging and workflow, an advanced reporting utility, and an XML-based integration architecture.

Read our CGI Trade360 Overview to learn more.

Accelerating innovation by unlocking data insight for the move to a new energy system

CGI OpenGrid360 is an innovative suite of solutions and services designed to help utility network owners and operators improve data insight and accelerate innovation to support the move to a more flexible and sustainable future grid. It supports the complete network value chain, from asset to outage management and more.

Answering your need to meet the evolving demands of the new energy system

Developing new digital capabilities for the energy transition requires a detailed, accurate and integrated view of your network—but the relevant operational data resides in many different systems and is hard to access. You also need visibility into the power generation options across all segments of the grid, including the endpoints. All of this demands an IT platform that can bring together data from internal and external sources to accelerate the development of new applications and services to meet your customer needs.

Co-developed with network owners and operators

CGI OpenGrid360 builds on more than 30 years of industry experience and specific expertise from our work on UK smart grid innovation projects, for example, such as solving data challenges with Western Power Distribution (WPD) and delivering innovative real-time digital model of a network (SP Energy Networks)

Founded on an advanced data management and integration model, our solution solves data quality challenges by allowing you to securely centralize your data and share it across IT, operational technology (OT) and business systems, without disrupting current systems.

Our innovative data strategy and enterprise data integration approach (the CGI OpenGrid Foundation) use a single reference model created from all other data in core systems. The value is in layering the data over the underlying network view.

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A modern payments platform

CGI All Payments features a technology stack that assembles and integrates industry-leading products that fully complement our payments hub. With our deep expertise and industry knowledge embedded in the platform, CGI All Payments helps clients achieve their goals for payments today, and into the future, enabling the introduction of innovative services, faster processing, lower costs and greater transparency.

CGI All Payments’ modular architecture, based on the ISO 20022 standard, means you can easily add or replace payment functionality and clearing networks as required. Whatever payment type you take, you’ll benefit from our workflow pattern matching and auto repair, improving your straight-through processing (STP) rates.

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A unified solution covering the entire retail value chain

CGI Retail Suite is a modular solution that enables you to become more customer-centric, innovative and agile.

Improving agility and personalization of the customer journey

CGI Retail Suite is a modular solution designed and built using an open architecture approach, enabling you to adapt more quickly to the needs of your customers and to evolving market dynamics. It provides a unified view of your inventory so you can leverage your store network and control the entire retail value chain, from product sourcing all the way through to shelving.

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