Our approach to the development and implementation of end-to-end Shared Services includes five phases: Assessment and Business Case, End-to-End Solution: From Assessment to Implementation, Design, Build, Deploy, Stabilize and Optimize. We focus on the unique environment within the organization, offering impartial advice and support to ensure the best solutions for your organization are found…

What is a Shared Services business case, and why does your Shared Services initiative need a business case? At its most basic level, the business case describes a problem and proposes a solution. The solution will require a commitment of resources, so the business case justifies this business decision by outlining the change rationale and providing the costs and benefits.

At Chazey Partners, we recommend a leading practice business case. Not only will it provide the change rationale and a vehicle to achieve executive buy-in, but a leading practice business case will also provide a blueprint for the solution through the comparison of as-is to the future state processes. We have helped a great number of organizations to develop this blueprint for their Shared Services and transformation initiatives.

OUR SERVICE OFFERINGS:

• Stakeholders Analysis
• Benchmarking
• Location Analysis
• Developing a new operating model
• View more on our comprehensive Shared Services solutions

Whether you have just implemented Shared Services or have an existing Shared Services Organization (SSO) that is performing sub-optimally, the next step is Shared Services optimization. Shared Services Optimization is so much more than just getting bigger. If you simply increase volume and scope, you risk making any current SSO issues larger and actually increasing your risk of failure…

Sourcing, negotiating, and managing relationships with third-party providers where the use of Business Process Outsourcing (BPO) providers has been deemed part of the most optimal sourcing mix. Independent of any outsourcing providers, Chazey Partners offers impartial sourcing advice and support, covering both internal and external options, to ensure that the best solutions for your business are found.

Whether you are planning to engage BPO as your back-office service delivery model for your organization or to shift towards a hybrid model to drive further performance improvements out of your existing internal Shared Services, we help you to design and optimize the most appropriate sourcing model based on your organization’s existing structure, needs and requirements.

OUR SERVICE OFFERINGS

Blending more than two decades of experience in projects worldwide, our outsourcing assessment solution includes the following:

• Optimal Sourcing Model Design
• BPO provider selection
• Contract negotiation
• Continuous improvement
• Hybrid model solution

The location of the Shared Service Center (SSC) will have a critical impact on both the quality of the service delivered to the business units and the cost savings achieved. However, choosing the optimal location for your SSC (location analysis) could be a very challenging process. And in gaining a commitment to a location for an SSC, an organization can face conflicting internal objectives and differing priorities.

The optimum answer is very much dependent on your business and should not be made on the basis of wage arbitrage or tax incentives alone. To make the right location decision, an organization needs to follow a robust evaluation based on a set of criteria tailored to the specific circumstances of the organization and the market that the organization operates within.  You also need a structured approach to facilitate internal buy-in and ensure that the organization makes the right decision that delivers the best long-term solution with the right level of risk.

OUR SERVICE OFFERINGS

• Developing customized and weighted location parameters selected
• Generating a shortlist of prioritized locations based on the client’s business environment
• Presenting a detailed and facts-based location analysis report
• Providing strategic advice based on the location analysis report

Over the past years, although the Shared Services model has shown itself effective in delivering standardized, cost-effective, and consistent support services, evolving management thinking has led to a more pronounced demand for better quality data insights, more globalized support strategy, and integrated, enterprise-wide decision-making that is leading many organizations to target a more sophisticated ‘Global Business Services’ (GBS) model.

DEFINITION OF GLOBAL BUSINESS SERVICES (GBS)

What exactly is Global Business Services?

Global Business Services is a more evolved version of the Shared Services model. It is characterized by an integrated and consistent service portfolio, delivered across the entire enterprise. Usually covering multiple regions/locations, operating units and functions/service lines. With global leadership, a mix of internal and outsourced service provision, core ERP and technology enablement and global process ownership. Often reporting directly into a CXO.

Compared to Shared Services, GBS provides:

• A more integrated model, providing consistent governance, processes, service levels and quality
• Services often beyond simply “transactional and administrative”
• More expertise to deliver higher value “professional and technical” services
• Alignment across global functions, business units, locations
• Capturing and leveraging quality data, reporting and insights
• Greater synergies as more functions and sub-functions are added
• More holistic, “organization-wide” decision-making
• Often a seat at the top table, because operates as a Business Unit in its own right

OUR SERVICE OFFERINGS

Blending more than two decades of experience in projects worldwide, our Global Business Services solution includes:

• Assessment & development of GBS strategy
• Establishment of global governance model
• Development of global process ownership
• Engagement of value-added services