As Thomson Reuters continued to expand its portfolio across legal, financial, and information services, its customer self‑service landscape became fragmented. Multiple legacy portals, inconsistent user experiences, and duplicated technologies were increasing operating costs and frustrating customers...

A leading international law firm experienced rapid growth that placed sustained pressure on its finance function. Fragmented processes, limited standardisation, and inconsistent ways of working made it increasingly difficult for the finance team to scale efficiently. Leadership recognised that witho...