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Concentrix
Turning bold ambition into operational reality
Company Information
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Conpas Rating

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Overview

We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions.

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Number of Employees

10,001+

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Services Provided

Consulting

Capabilities
Industries
Footprint
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Regions

North America

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Countries

United States Of America

Additional Information
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Year of foundation

2017

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Structure

Privately Held

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About

Who we are

A New Breed of Tech Company

We are not a consultancy that hands work to an integrator, or an integrator that hands work to an outsourcer. We are something built for a new reality — a single intelligent transformation partner that designs, builds, and runs enterprise-wide operations, and stays by your side until they perform. Human-centered. Tech-powered. Intelligence-fueled. Our game-changers bring decades of operational experience across every major industry supercycle, giving us an uncommon ability to predict shifts early, adapt fast, and help clients turn disruption into direction. We are one team, one company — and we win only when our clients win.

What we do

Services from Strategy to Last Mile

We don't hand it back when it gets hard. Concentrix delivers end-to-end intelligent transformation across four interconnected practices. In Strategy and Design, we shape the operating models, processes, and experiences built to perform under pressure — spanning experience design, digital innovation, business transformation, and lifecycle engagement. In Data and Analytics, we turn raw data into the intelligence that drives operational performance at scale, through data engineering, advanced analytics, enterprise intelligence, and the Voice of the Customer. In Enterprise Technology, we implement mission-critical platforms that deliver value from day one — including generative AI, agentic AI, enterprise automation, application services, cybersecurity, and CX technology. In Digital Operations, we orchestrate human and AI capabilities across sales, marketing, customer service, trust and safety, and finance and compliance. Underpinning it all is our proprietary iX Product Suite — enterprise-grade AI tools built from millions of real interactions, not from a lab — including iX Hero for advisor intelligence and iX Hello for conversational AI.

Our Purpose

Turning Bold Ambition into Operational Reality

The industry has spent decades fragmenting strategy, technology, and operations across separate firms, leaving clients to absorb the risk of making them connect. We were built to close that gap. Our purpose is to orchestrate the technology, services, and AI that transform the world's most complex enterprises — not with playbooks and promises, but with proven, battle-tested execution that delivers measurable outcomes at scale. We are accountable for the result, and we stay in it until it performs. Because real starts here.

Our Values

The Guiding Principles Our Game-Changers Live By

Our culture is not a statement on a wall — it is the set of principles that shapes every decision we make. We are not here for the status quo: we think differently, act differently, and deliver outcomes beyond expectations. Our bar is high, and we are always asking what one more thing could make this even better. We fight for brand experiences that go beyond WOW, even when change is hard. We champion our people, celebrating diversity and lifting each other up, because game-changers are at the center of everything we do. We act with integrity, always — speaking up when things don't feel right and communicating with openness, transparency, and respect. We listen respectfully and act with exemplary character. And we win only when our clients win, staying focused on knowing their business inside and out and looking relentlessly for ways to innovate on their behalf.

Why working with us

Battle-Tested, Not Lab-Grown

Most transformation partners walk away when it gets complex. We stay. Our business has evolved through every major industry supercycle, and that experience has taught us exactly where fragmented approaches break and why integration is now the key differentiator between AI ambition and enterprise outcomes. We invest in the areas that matter most to our clients, work closely to understand what they need, and collaborate until they see the results they require. With more than 300 patents and proprietary technologies, $100M+ invested in AI and automation over the past five years, 500+ data engineers focused on AI, and an iX Product Suite shaped by millions of real interactions, we bring capabilities that are proven in production — not adapted from theory. One intelligent transformation partner from strategy to delivery, accountable all the way.

Sustainability

The Power of One for a New Reality

At Concentrix, sustainability is not a report — it is measured action, scaled impact, and intent embedded in how we operate every day. The Power of One, across our global footprint, turns individual choices into meaningful, measurable change. We have earned a CDP A rating and EcoVadis Gold status (top 5% globally), secured SBTi validation for our near- and long-term targets, and are on a committed path to Net Zero by 2050. We have planted over 1.37 million trees through science-led partnerships such as Plant-for-the-Planet, and we are accelerating renewable energy adoption and rethinking waste across our operations worldwide. Our approach to technology reflects the same rigour: responsible AI frameworks built for transparency, human oversight, and secure outcomes at scale. And trust is built the same way — through near-100% completion in ethics and cybersecurity training, globally recognized certifications in data protection, and governance embedded where it matters most.

Community & Impact

Think Human. Act Local. Scale Global.

Our impact goes beyond our business — into the communities where our game-changers live and work. In 2025 alone, we delivered more than 369,000 volunteer hours, donated $6.26 million, and supported over 419,000 people through education initiatives. The Think Human Fund, created and funded by Concentrix, extends this commitment globally — partnering with 53 nonprofit organizations across 41 countries, launching 71 projects, planting 66,000 trees, and supporting 536 schools to reach 45,691 beneficiaries in 2025. Our Carbon Challenge platform turns everyday choices into climate progress, while Project Change and Innovation for Good platforms scale solutions that tackle real-world community challenges. Through programs that build educational access and climate resilience in underserved communities, we are creating lasting capability and expanding opportunity where it matters most.

Inclusion & Diversity

Game-Changers at the Center

We work together to create an environment that celebrates diversity and lifts our people up. Game-changers are at the center of our decisions and how we act — recognized globally for culture, inclusion, and workplace experience, and honored with multiple Comparably awards for leadership, career growth, and workplace excellence. With 7 million learning hours and 16+ million course completions, we invest continuously in the capabilities our people need to thrive in a fast-changing world. Our WeMove program brought more than 45,000 game-changers together around wellbeing and connection at scale. We have been recognized as a Top Company for Women, and we earned three Gold Golden Bridge Awards for our commitment to staff diversity and wellness. Inclusion is not an initiative here — it is how we build, how we lead, and how we win.

Awards & Accreditations

Our Trophy Case Is a Testament to Our People

Anything in our trophy case reflects the expertise, motivation, and passion for excellence of our game-changers. Recent recognition includes: NelsonHall Leader for GenAI-Powered Business Transformation; Brandon Hall Award for Best Advance in Generative AI for Business Impact; Business Intelligence G... See more

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About Us

A Global Technology and Services Leader

Concentrix (NASDAQ: CNXC) is a global technology and services leader that powers the world's best brands, today and into the future. Trusted by more than 160 Fortune Global 500 companies and over 1,000 clients running AI in production, we operate at the intersection of technology, intelligence, and execution — handling billions of human and AI interactions every year. With more than 300 patents and proprietary technologies, ISO 42001:2023 certification for AI governance, and NelsonHall Leader recognition for AI transformation, we have the scale, the proof, and the staying power to move the world's most ambitious enterprises from strategy to operational reality.