Intelligent Automation is at the heart of all we do. The convedo team has the experience and know-how to ensure your automation initiatives are quickly and effectively implemented and achieve rapid time to value.

With our proven, best-practices approach we support the full process life-cycle and help you achieve business-critical objectives like reducing costs, improving productivity, increasing compliance, enhancing agility, and reducing risk.

In addition, convedo is uniquely qualified to provide integrated consulting services and best practice advice that extend into the related disciplines of enterprise architecture, business process analysis, and integration allowing you to achieve new heights in your process improvement efforts.

Leveraging industry standards for managing support calls, convedo's Support Consultants provide an outstanding ability to diagnose and resolve issues with applications and infrastructure.

SUPPORT DELIVERY MANAGEMENT

A dedicated Support Delivery Manager is available to customers who need a holistic view of problems and incidents. Using industry defined ITIL based processes for problem and incident management, our customers are always kept informed of the status of all issues and the progress of any tasks that impact the operational availability of the platform.

ADVANCED CUSTOMER SUPPORT SERVICES

convedo has an Advanced Customer Support offering; the primary focus of this offering is the rapid diagnosis and resolution of critical issues that impact systems either in production or scheduled for production. This offering tends to be deployed on-demand and has been utilised by a variety of customers.

To learn more about our Support Services please contact us.

EFFICIENCY.

Reduce operational overheads​ - Improve response times​ - Maximise productivity​ - Eliminate Errors

• Digital Process Automation​
• Workflow Platform
• Intelligent Document Processing
• Robotic Process Automation (RPA)

CONTROL.

Improve Governance​ - Measure success - Quality management​ - Establish Compliance

• Process Intelligence​
• AI & Analytics
• Process Mining
• Process Mapping​
• Decision Management

AGILITY.

Rapidly build, deploy and adapt​ - Scalable Enterprise Solutions​ - Re-usable components​ - Powerful Integrations​

• Digital Transformation Platform​
• Low-Code Development
• Process/Task Management
• Machine Learning

Convedo's applicant tracker is a useful hr tool for companies to be able to manage applications received from potential employees in their hiring process. this application will help managers and hr to track applicants within different stages of their hiring process and will improve communication with applicants. furthermore the versatility of this application will give users the ability to customise their application process, as well as providing a built in way to execute tasks. it allows users to quickly access all individual applications and make decisions regarding the progression of each applicant and enables fast communication with applicants using e-mails with ease.

Key features and functionality:

• Quick view of applications: users can view all submitted applications and see all information such as personal details, cv, cover letter, tests and video interviews. users can view the status of each applicant during your company's hiring process and the respective roles they have applied for.
• Make decisions on applications: users will have the ability to make decisions progressing an applicant to a specific stage in their company's hiring process such as accepting, declining and waitlist applicants.
• Applicant progression: manually enter an application for a job role and progress them towards the final stage of the hiring process.
• Automated notifications: all users in the application and external applicants receive email notifications relevant to their progress in the hiring process.
• Create custom e-mail templates: users will be able to add and edit e-mail templates for each decision which can automatically compose an email to send applicants when a decision has been made.
• Document management: utilising the google drive integration users can create and manage files for the video interview and test stages.
• Manage job roles: users will be able to add new job roles and edit existing job role descriptions to create vacancies which can be opened or closed.
• Customizable: users can easily integrate third party systems used withing their hiring process such as assessment software and video interview software.
• interview bookings: book interviews easily and keep track dates using the calendar.

Individuals have the right to ask an organisation whether or not they are using or storing their personal data. Organisations need robust, scalable solutions to process these requests, and manage individuals data in an efficient, timely manner. The Data Subject Access Request Management application allows organisations to manage Subject Access Requests from individuals that request a copy of their personal data and find out how that data, plus other supplementary data, is being processed .It revolves around the processing of SARs (Subject Access Requests) within the General Data Protection Regulation (GDPR), which includes consent withdrawal, data access requests, rectification, erasure of personal data, restriction of data processing, data portability, objection to personal data processing , and automated decisions and profiling.

Key Features and Functionality:

• Quick case resolution
• The application is designed to allow Data Specialists to resolve cases effortlessly in a timely manner. It comes with a number of tools that ease the processing of a SAR including: uploading and management of documents; addition of quick comments; deadline auditing; creation of ad-hoc request tasks and the ability to send emails to case requestors and data subjects
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• Records
• Hold detailed information about the case, data subject, category, documentation, comments, and deadlines
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• 3rd party request processing o Allows third parties to submit SARs for Data Subject individuals
• Approval based workflow
• Due diligence is performed by respective case owners for each stage.
• Requests can be rejected or returned for more detail if the respective stage case owner is unsatisfied with request
• Querying of information
• Allows users to quickly email other users and data subjects, and leave comments to improve visibility
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• SLAs
• Specify the response, resolution, and escalation times for any request, so that deadlines are met within request time constraints
• Customer support is therefore provided in a timely fashion
• The application enables admin users to manage all task list items and their respective SLA times
• Reports
• Reporting can indicate potential bottlenecks in during request fulfillment process
• Tracking case requests by stage of process
• Tracking volume of cases by month, insight into yearly SAR trends
• Administrator Configuration
• Application admins can configure section instructions, templates, master lookup data and SLAs to keep up with changes in regulations

Convedo’s Intelligent Capture Cloud solution, powered by IRIS — a Canon company — integrates with Appian to deliver a SaaS-based intelligent digital processing platform. The solution gives organizations easy access to document processing solutions while providing the benefits of a fully managed pay-as-you-go service, eliminating the need for time-consuming and expensive self-managed deployments.

At the heart of convedo’s Intelligent Capture Cloud is IRISXtract from Canon, the market-leading intelligent capture software, which extracts data from multiple sources, making critical data relevant to Appian’s digital workforce. IRISXtract initiates processes that drive business transformation, while continuously learning from human input to improve accuracy and become more efficient. It is a powerful solution to organizations that have the heavy burden of relying on paper struggling to go digital. The use of iOCR (ML and AI) technology combined with business process management tools and robotic tools can truly transform an organization's operations to be more efficient, empower employees to attend to clients and make cost savings.

Benefits:

1. Reduce operational costs by increasing reliability and quality; the addition of AI functionality improves data extraction. Eliminate the heavy expense of installing, maintaining and upgrading self-managed IT infrastructure by moving to a SaaS subscription model.
2. Scale faster and easier by addressing changing needs for your organization. When it’s time to increase bandwidth for managing unstructured data, rather than investing in additional in-house server capacity and software licenses, simply adjust your monthly SaaS subscription.
3. Connect to the Intelligent Capture Cloud Instantly. A secure internet connection is all that's required.
4. Remain Future-Proof. As IRIS technology changes and new innovations come along, the Intelligent Capture Cloud will reflect that, ensuring you stay cutting edge.

The Convedo Intelligent Capture Cloud Appian Plug-in is designed to provide a simplified approach to get access to convedo Intelligent Capture Cloud service from within an Appian process. As an Appian smart service, it uploads the target document to the convedo Intelligent Capture Cloud and receives the captured content as structured data.

This version of the plug-in provides access to the convedo Intelligent Capture Cloud service which includes support for:

• Invoices – Returns the invoice number, date, net value, VAT value, gross value, supplier, customer, and details of products

Convedo's Appraisal Tool helps employees and supervisors ensure appraisals are correctly and efficiently conducted. The application makes it easy to create an appraisal and send it to specific employees or departments. Employees are given a task to complete an appraisal, and the manager can provide feedback. HR managers and supervisors will have access to the metrics within the appraisal.

The review follows a layered format of sections, and questions within those sections. HR Managers can define the sections and the questions within each section.

Employees can also use the tool to track their job objectives and personal development plan within the tool to help them improve for future appraisal meetings.

When it comes to managing employee holiday requests or absence, many organizations are still using Excel spreadsheets, paper forms, and email. These methods are simply not sustainable for a growing organization and the resulting inefficiency and potential abuse leads to unnecessary financial losses.

Convedo’s Holiday Management Tool application helps employees and supervisors to ensure holidays are correctly and efficiently recorded, providing significant cost and time savings. The app addresses reductions to holiday accruals, manages staffing issues due to overlapping holidays and miscommunication, and tracks trends in employee leave.

The application delivers value to supervisors, managers and HR by providing instant access to accurate employee holiday and other absence records. It allows employees to quickly access their holiday entitlement and request time off work with ease. Additionally, this is all provided within an easy to use online mobile-ready web application.

Key Features:

• Employee self-service: Employees and their deputies can submit requests for various types of leave. The holiday balances are only debited for certain types of leave.
• Empower your team to manage holiday requests: Employees and supervisors can review current holiday balance, the approval status of requests, and deletion of planned leave.
• Simple holiday calculations: Employee holiday balances are updated automatically at the beginning of each holiday year. Annual holiday allowance can vary based on job level and employment status, e.g. full-time/part-time, permanent/temporary.
• Complete company leave management: Supervisors can make decisions on all requests submitted for employees in their own teams. Performance managers can review escalated holiday requests when supervisors fail to approve the requests.
• Team calendar: Improve efficiency and transparency with a central calendar available for supervisors to compare requests awaiting approval with approved holidays in their teams.
• Dynamic data insight: Performance Managers and Supervisors have access to various records and reports regarding employee holiday request.
• Automated notifications: All users in the application receive email notifications relevant to their role e.g. employees receive request confirmation emails and performance managers receive emails regarding employee records.