Automotive finance

We help banks and captive auto finance companies digitize to serve customers and dealers better today, and transform for a future where vehicles will be autonomous, connected, electric, and shared.

• Business-process-as-a-service (BPaaS): Grow and scale your business without major capital outlays using our BPaaS model, which combines cloud-based technology, digital solutions, and our end-to-end managed services. 
• Cora Loan Originations: Increase deal volumes and conversion rates with our Cora Loan Originations solution, which delivers scalable, compliant, and secure transaction processing across the entire lifecycle of the loan application process. 
• Cora LiveSpread: For smarter, faster credit decisions and more effective risk management, automate your financial spreading with our breakthrough artificial intelligence product, Cora LiveSpread. 
• Collections: With a personalized collections strategy, omnichannel outreach, integrated self-service, and seamless payment options, we deliver the greatest value for our clients. 
• Target operating model: Design a best-in-class target operating model and achieve the ideal mix of people, process, data, and technology, with our consulting and implementation services.

Capital markets services

Become more agile and modernize your operating models by extending the power of digital all the way through to the middle and back office.

Strengthen growth, improve sales effectiveness, and deliver straight-through processing for your business with the help of our process expertise, digital technologies, and extensive capital markets industry experience.

• Wealth management: Transform your wealth management business processes with our digitally enabled advisory services that drive seamless customer engagement across the value chain. 
• Business-process-as-a-service (BPaaS): Grow and scale your business without major capital outlays using our BPaaS model, which combines cloud-based technology, digital solutions, and our end-to-end managed services. 
• Account servicing: Make wealth management operations more efficient and advisors more productive with our end-to-end account servicing and advanced portfolio management solutions. 
• Trading platforms: Manage changing regulations, evolving platforms, and new trading methods by leveraging our capabilities and direct partnerships with Calypso, Murex, Finastra, Kondor+, and IntelliMatch. 
• Cora LiveWealth: Improve the wealth and asset management experience for your clients and advisors. Cora LiveWealth, our AI-powered solution gathers, extracts, and normalizes data for real-time reporting. 
• Affluent customer engagement: Transform your wealth management business and provide truly integrated, personalized, and secure experiences to your customers. 
• riskCanvas: Detect, investigate, and prevent financial crime with riskCanvasTM, our end-to-end solution for anti-money laundering, fraud, trade surveillance, compliance management, and more.

Commercial banking

To become industry leaders, commercial banks need to embrace a customer-first operating model. At Genpact, we combine process excellence with cutting-edge technologies to drive results and make your business more competitive and agile.

Fast-track your digital transformation journey with our commercial banking products and solutions. Whether you want to speed your credit decisions, generate better customer insights, or improve customer experience, our solutions deliver on all your commercial banking needs.

• Finastra Fusion Loan IQ: Transform your entire commercial lending value chain with our delivery expertise on the full range of operations and technology Loan IQ services, including but not limited to loan servicing, implementation, migration, upgrades and maintenance. 
• Commercial lending-as-a-service: Modernize lending operations, expedite credit decisions, and deliver exceptional client experience with our modular, end-to-end commercial lending-as-a-service solution. 
• Small business loans: Shorten cycle times for credit decisions with our proprietary platform, Cora Loan Originations, with modular, pre-integrated components for loan origination, risk assessment, and workflow automation. 
• Asset finance: Expand your portfolio, reduce operating costs, and control delinquencies with our automation, business process management, and transformation services for office equipment, IT, construction, and healthcare equipment companies. 
• Commercial real estate: Achieve scalability and efficiency in commercial real estate with our target operating model design, process re-engineering, and end-to-end business processes management solutions. 
• Cora LiveSpread: For smarter, faster credit decisions and more effective risk management, automate your financial spreading with our breakthrough artificial intelligence product, Cora LiveSpread. 
• Data-driven banking: Transform data into actionable insights to drive business decisions that enhance customer and employee experience, enable accurate forecasting of resource needs, and drive overall performance..

Fintech solutions

Genpact works as a strategic partner to digital financial services providers, helping them create the right operating model, accelerate and scale their processes, achieve and maintain compliance, and delight their customers.

Whether your financial institution was born-digital or is on a journey to digitization, we design and deliver solutions that help your company scale, while becoming more agile and customer-centric.

• Target operating model: Design a best-in-class target operating model and achieve the ideal mix of people, process, data, and technology, with our consulting and implementation services. 
• Payments:Enhance the speed, security, and convenience of your customers' payments with our digital payment solutions. 
• Cora Journey Optimizer: Provide seamless, personalized, and timely service across channels with Cora Journey Optimizer, which delivers a full view of your customers' needs, behaviors, and journeys. 
• Business-process-as-a-service (BPaaS):Grow and scale your business without major capital outlays using our BPaaS model, which combines cloud-based technology, digital solutions, and our end-to-end managed services. 
• riskCanvas™:Detect, investigate, and prevent financial crime with riskCanvas™ , our end-to-end solution for anti-money laundering, fraud, trade surveillance, compliance management, and more. 
• Cora Customer Data Management: Run relevant, contextual, and personalized marketing campaigns with our Cora Customer Data Management solution, which gathers internal and external data to form a 360° view of your customer. 
• Digital onboarding solutions: Get more customers in the front door using our digital onboarding solutions powered by our proprietary artificial intelligence platform, Cora.
•  Data-driven banking: Transform data into actionable insights to drive business decisions that enhance customer and employee experience, enable accurate forecasting of resource needs, and drive overall performance.

Private equity

Improve your portfolio companies' performance by partnering with Genpact to design, transform, and efficiently run your business operations.

From due diligence to exit strategy, our private equity solutions drive business outcomes at all stages of the investment process.

• Finance and accounting consulting: Rethink and transform your finance function and get actionable insights using artificial intelligence and data analytics with the help of our finance transformation consultants. 
• Supply chain management consulting: Improve your portfolio companies' profitability by optimizing their planning, logistics, and after-sales service and parts with our nearly 30 years of experience in supply chain consultancy. 
• Enterprise risk management and compliance services: Transform your risk and regulatory compliance management processes with the help of our consulting experts, digital technologies, and data analytics capabilities.

Retail industry

Retailers need to elevate back-office functionality and tackle digital readiness to create exceptional customer experiences. Genpact uses process automation, artificial intelligence, and analytics to help retailers achieve this and more.

Our solutions help retailers transform internal processes to improve asset management and merchandising, reduce revenue leakages, and improve F&A, supply chains, and logistics.

• Shaping the future of retail: Retailers can thrive in a consumer-driven economy by responding to changes in consumer behavior, tight margins, and the rise of e-commerce. 
• Manufacturing supply chains: Genpact gives clients a supply chain strategy and roadmap that helps them realize their strategic intent. 
• Connected commerce: Our connected commerce offering creates a healthy ecosystem of flawlessly integrated experiences for online sellers and their customers. 
• Channel revenue optimization: Genpact uses automation and analytics across order management to plug revenue leaks for consumer goods and retail companies. 
•  Integrated sales and operations management: Genpact's integrated sales and operations management approach uses analytics, technology, and process improvements to boost sales and reduce admin. 
• Finance and accounting: Streamline your finance operations to add value across your retail business by realizing profitable growth, building resilience, and fueling innovation. 
• Data and analytics: Accelerate your digital transformation journey with advanced analytics and AI. 
• Environmental, social, and governance (ESG): Digitalize and better manage sustainability programs to maximize impact. 
• E-commerce: Increase sales and customer loyalty by streamlining supply and transforming customer experiences.

Consumer goods industry

Consumer goods companies need to forecast and execute on fluctuating consumer needs. Genpact reimagines consumer goods operations, connects front and back offices, and aligns processes across the complete value chain to achieve this and more.

We help consumer goods companies evolve into hyper-agile and connected businesses to create valuable experiences for the next-generation consumer.

• Making the consumer connection: Genpact enables companies to predict consumer demand, build seamless processes, increase supply chain visibility, and optimize promotions and pricing. 
• Connected commerce: Our connected commerce offering creates a healthy ecosystem of flawlessly integrated experiences for online sellers and their customers. 
• Supply chain planning: Genpact's transformation framework links supply chain planning decisions to profit objectives by reimagining S&OP processes. 
• Consumer goods supply chains: Genpact's on-time, in-full delivery solution identifies and mitigates upstream delivery issues before they impact customers. 
• Building supply chain resilience: Genpact's supply chain resilience solutions are designed to reduce risk, increase agility, and help your business thrive – even during a disruption. 
• Finance and accounting: Streamline your finance operations to add value across your consumer goods business by realizing profitable growth, building resilience, and fueling innovation. 
• Environmental, social, and governance (ESG): Digitalize and better manage sustainability programs to maximize impact. 
• Technology services: We help clients develop a lean digital core, integrate and modernize applications, and accelerate their cloud journey. 
• Sales and commercial: We build future-ready sales and commercial operations that delight customers, boost revenue, and improve margins.

Healthcare

We partner with payers, providers, pharmacies, and health-tech firms to drive value-based care. We combine our healthcare expertise with advanced technology and analytics to enhance patient experiences, transform population health, and lower costs.

With 8,500 healthcare industry experts, Genpact transforms operations, plugs revenue leakage, and accelerates membership processes and claims decisions. See how our solutions deliver data-led insights on patient and population health for early intervention and improved patient outcomes.

• Analytics: Harness data with artificial intelligence (AI) to predict the risk of disease, digital health adoption, and medication adherence. Model scenarios to prioritize the strategies that deliver value-based care. 
• Cloud: Connect people, processes, platforms, and data to create an interoperable healthcare ecosystem and smooth the patient journey. 
• Customer experience: Design digital health experiences that extend care beyond hospital walls, improve patient outcomes and quality of care, and ease the pressure on healthcare professionals. 
• Enterprise performance management : Connect reporting, budgeting, financial planning, and analysis in the cloud for real-time forecasts and insights that strengthen decision-making and deliver growth. 
• Finance and accounting: Streamline your finance operations to add value across your healthcare business by realizing profitable growth, building resilience, and fueling innovation. 
• Health equity analytics: By building analytics capabilities to assess health equity — accessibility, quality, and cost of care — your business can mitigate risk and prioritize the initiatives that make an impact. 
• Population health management: An AI-driven approach to identify vulnerable populations at risk of illness and hyper-personalize communications for proactive and preventative care.
•  Revenue cycle management: Assess your revenue cycle process end to end to find and plug revenue leakage. Embed analytics and automation solutions to accelerate reimbursement and reduce denials. 
• Social determinants of health (SDoH) solutions: Streamline your SDoH offerings with performance metrics and predictive analytics. With digital dashboards, your business can manage solutions and personalize member services and communications. 
• Putting the patient at the heart of healthcare: Empowering the patient and enabling a competitive edge for providers 
• Supply chain management: Gain visibility in sourcing, compliance, and spend for better sourcing decisions to improve patient and employee experiences and mitigate risk.

Life sciences

We help life sciences companies focus on the patients they serve. By combining our expertise in pharma and medtech with technology and analytics, we increase speed to market, accelerate innovation in drugs and devices, and improve compliance.

We serve over 150 markets with our team of 10,000 industry experts. We combine our breadth of worldwide regulatory expertise with process excellence, data management, and artificial intelligence (AI) to help get drugs and devices into market and change people's lives.

• Bringing purpose to life sciences through transformation and innovation: Transforming patient safety and operational efficiency with enhanced decision-making for better productivity. 
• Analytics: Build advanced analytic capabilities to predict opportunity and risk across the product lifecycle and through distribution and sales. 
• Cloud: Connect people, processes, platforms, and data to share insights across the life sciences and healthcare ecosystem. 
• Commercial analytics: Share clinical and market insights with commercial teams for price management and to demonstrate how drugs and devices fit with the provision of value-based care. 
• Contract management: Negotiate pricing and reduce chargebacks and revenue leakages with our comprehensive contract management services. 
• Digital therapeutics: Design digital health experiences that extend care beyond hospital walls, improve patient outcomes and quality of care, and ease the pressure on healthcare professionals. 
• Enterprise performance management: Connect reporting, budgeting, and financial planning and analysis in the cloud for real-time forecasts. Gain fast access to the insights that strengthen decision-making and deliver growth. 
• Finance and accounting: Streamline your finance operations to add value across your healthcare business by realizing profitable growth, building resilience, and fueling innovation.
•  Health equity analytics: By building analytics capabilities to assess drug and device needs, pricing, and accessibility across the market, your business can mitigate risk and prioritize the initiatives that make an impact. 
• Master data management: Embed robust master data management (MDM) capabilities in line with IDMP standards to mitigate supply shortages of drugs and devices. 
• Pharmacovigilance: Accelerate adverse event case processing with AI to spot potential issues, ease the pressure on pharmacovigilance (PV) teams, and keep patients safe. 
• Regulatory affairs: Improve data visibility and compliance across regulatory, quality, and supply functions to smooth friction in submissions, supply transfers, and maintenance. 
• Procure to pay: Redesign procurement and accounts payable processes and policies for greater agility, improved cash flow, and stronger supplier relationships. 
• Supply chain management: For an uninterrupted supply of drugs and devices, transform supply chain operations with process optimization and real-time forecasting of supply and demand. 
• Third-party risk management: Embed a robust and scalable process for checking third parties against standards of excellence.
•  User experience: Build better experiences for employees, suppliers, and partners through touchless processing, shared insights, and cloud collaboration to connect your ecosystem.

Consumer electronics consulting services

Leading electronics brands are shifting from selling products to delivering experiences. We help you create exceptional customer experiences, optimize new product introductions, and transform operations to drive growth through new business models.

Featured solutions

• Integrated sales and operations management: Genpact combines consultancy, digital tools, analytics, and managed services to build a world-class, integrated sales and operations for our consumer tech clients. 
• Channel revenue optimization: We fuse order management analytics and automation to cut invalid claims and deductions and help you reduce leakage by up to 50% -- all while boosting customer satisfaction. 
• Supply chain planning: We take a holistic approach to supply chain planning that starts with consulting and concludes with fully reimagined S&OP processes. 
• Manufacturing supply chains: Parts management as-a-service- Our model integrates order management, buffer stock planning, and demand-based fulfillment into a single system for parts management and fulfillment. 
• Cora Finance Analytics: Cora Finance Analytics combines advanced analytics, data science, and industry expertise to improve the quality of decisions and drive better business outcomes. 
• Build resilience with an agile FP&A function: We help companies create a more agile FP&A function by adopting integrated business planning, analytics on demand, and scalable operating models.

Enterprise technology consulting

Scalable growth and personalized customer experiences are critical for enterprise technology companies. We deliver AI-powered digital transformation by combining our industry, process, and technology expertise so you can help your customers succeed.

Build an intelligent enterprise with digital technologies and advanced analytics. See how Genpact can unlock the insights that embed agility and resilience in your business.

• Growth and sales enablement: Tap into our services for enterprise technology companies so you can source new channel opportunities, invest in innovation, and understanding consumers and developing products with speed and agility. 
• Channel revenue optimization: Organizations spend 20–30% of their revenue on promotions, allowances, and deals, but many don't realize up to 10% of this revenue. We help clients optimize spend and cut leakage by up to 50%. 
• Renewals and customer success management: Your customer renewal rate is a clear indicator of your company's health. Our end-to-end solution enables your business to transform customer retention. 
• Cora Finance Analytics: Improve decision making with advanced analytics and data science. See how Cora Finance Analytics uses a persona-based approach to get the right insight to the right person at the right time. 
• Build resilience with an agile FP&A function: Financial planning and analysis (FP&A) teams are superheroes in the face of uncertainty, but only if they have integrated business planning, analytics on demand, and scalable operating models.

Semiconductor consulting

We combine decades of industry experience with digital-led services that help companies adapt to unpredictable demand and complex supply chains. See how we partner with semiconductor businesses to mitigate risk and integrate ecosystems.

Our solutions blend process-oriented frameworks, analytics, and AI across the semiconductor ecosystem. Global organizations rely on our solutions to rethink how they manage their supply chains, revenue cycles, finance and procurement functions, and aftermarket.

• Unlock value from the semiconductor supply chain: Genpact simplifies the path to business value by delivering transformation assessments, integrated business planning, and supply chain resilience. 
• Channel revenue optimization: Organizations spend 20–30% of their revenue on promotions, allowances, and deals, but many don't realize up to 10% of this revenue. We help clients optimize spend and cut leakage by up to 50%. 
• Parts management as-a-service: We deliver service strategy modeling, network design, performance analytics, parts planning, and order and delivery management operations. 
• Cora Finance Analytics: Our solution for finance professionals combines advanced analytics, data science, and industry expertise to improve the quality of business decisions and outcomes. 
• Build resilience with agile FP&A: Financial planning and analysis (FP&A) teams are superheroes in the face of uncertainty, but only if they have integrated business planning, analytics on demand, and scalable operating models. 
• Rethink the procurement target operating model: Accelerate transformation with proven tools, frameworks, and benchmarks to turn procurement into a sleek, efficient profit center.

Technology distribution consulting services

We help technology distribution companies deliver the perfect order every time by connecting your supply ecosystem to enable a 360-degree view on your order management and logistics operations.

Providing innovative, technology driven, and customer focused solutions for high tech distribution clients to power high speed digital transformations.

• Integrated sales and operations management: Genpact combines consultancy, digital tools, analytics, and managed services to build a world-class, integrated sales and operations for our consumer tech clients. 
• Channel revenue optimization: We fuse order management analytics and automation to cut invalid claims and deductions and help you reduce leakage by up to 50% -- all while boosting customer satisfaction. 
• Renewals and customer success management: Our bespoke suite of products and services helps you identify customers at risk of churn and resolve their issues proactively. 
• Supply chain planning: We take a holistic approach to supply chain planning that starts with consulting and concludes with fully reimagined S&OP processes.
•  Come play in our digital sandbox: Genpact's Innovation Center in Silicon Valley is where ground-breaking concepts come to life. 
• Build resilience with an agile FP&A function: We help companies create a more agile FP&A function by adopting integrated business planning, analytics on demand, and scalable operating models.

Property and casualty insurance

We combine data, digital technologies, and our deep experience in running insurance operations to drive results for P&C insurers. Our digital and analytics-led solutions improve P&C claims, underwriting, actuarial, and reinsurance outcomes.

Built on AI, analytics, and automation, our P&C services and solutions span claims, underwriting, actuarial, reinsurance, and finance and accounting. Intelligent operations We have 20 years of experience running operations for P&C insurers and brokers. Our scale, efficiency, expertise, and digital tools support customer onboarding and new business underwriting, billing, policy administration, and renewals.

• Underwriting data extraction and accelerator: Our AI-based data extraction solution speeds up submissions, quotes, and binding. By integrating with downstream activities, it reduces duplicate and error-prone manual interventions. 
• Underwriting Manager: This single digital workplace consolidates workflows, processes, tools, data, and systems into one view to simplify underwriter decision–making. It speeds up quotes, managing changes, and renewals and delivers a smooth user experience. 
• Underwriting analytics: Our analytics solutions can integrate into existing processes or deploy as a stand-alone service. Submission triage increases quote-to-bind ratios, and Renewal Manager predicts probability-to-renew so underwriters can improve retention. 
• Auto claims TPA services: Our scalable, efficient, time-saving TPA solution can operate within insurers' existing claims processes, remotely, or in our own system. It helps carriers speed up the claims cycle, lower loss adjusting expenses, and plug revenue leaks. 
• Fixed property auto claims: Our solution helps carriers with complex damage investigations for fixed property claims. It segments claims and matches them to adjusters based on complexity. Carriers can manage liability limits early and use predictive modeling to route claims. 
• Digital claims inspection: Our centralized solution offers an end-to-end inspection process for all levels of severity and complexity of property, contents, and auto claims.
•  Managed repairs: Our managed repairs service strengthens insurers' customer service proposition, sealing brand promises to customers on P&C claims management. 
• Fulfillment and content services: Our nationwide network of trained contents experts handle contents inventories, from compilation to evaluation and fulfillment. The contents field expert visits the loss site to compile the inventory of lost or damaged contents. 
• Catastrophe claims management: We offer licensed adjusters, digital inspection platforms, and TPA claims adjusters to handle cat claims. Insurers can quickly scale up capacity to handle spikes in claims, deliver great customer experience, and settle claims quickly. 
• Genpact Claims Manager: Our solution helps shorten claims cycle times with easier segmentation of claims and a fast-tracked claims-handling process that uses embedded analytics and AI-based workflows. 
• Claims data extraction-as-a-service: Our AI-powered solution helps carriers automate the entire lifecycle of claim intake and setup. It automates multiple tasks when processing email FNOL requests and ingests unstructured data from emails and attachments. 
• First notice of loss and fast-track claims services: Digital tools to free up loss-adjusting resources, keep customers happy, and cut expenses. 
• Claims segmentation and triage analytics: Our analytics solutions make processing lightning fast. It delivers real-time complexity scoring and the automated allocation of claims based on loss adjuster availability and specialization. 
• Claims fraud analytics: Our claims fraud analytics service reduces insurers' fraudulent claims payouts and also helps them avoid reputational damage or loss of customers because of premium increases. 
• Actuarial modernization: We offer fast, reliable, accurate, and user-friendly data hubs to deliver actuarial solutions for P&C insurers. They deliver enhanced efficiencies, a single source of data to support business decisions, and improved process governance.

Life insurance and life annuity services

We combine AI, digital technologies, and our insurance expertise to transform life insurance and annuity operations. Our unified orchestration layer transforms operational effectiveness without adding new technologies.

With nearly 3,000 life and annuity experts based in 18 countries, Genpact transforms insurance operations across life, annuity, supplemental health, retirement services, and disability with customized solutions that improve business outcomes.

• TPA services: Our services for both active and closed books include mailroom services, new business, underwriting, actuarial support, policy owner services, contact centers, claims management, and risk and compliance. 
• Actuarial services: Our actuarial services include in-force action and rate filing services, projection and valuation modeling support, experience analysis, model development, modernization and maintenance, and ongoing support. 
• Systems of engagement: Our unified orchestration layer is a system of engagement with insurers' core legacy platforms using API integration. It acts as a single servicing platform and default workflow and orchestrates digitization and automation. 
• Distribution management: Our distribution management solutions enable carriers to maximize sales and increase the value of new business over the long term. We use data and advanced analytics to segment the producer base, aligning territory planning with optimal sales resource deployment, campaign activation, and management. 
• Underwriting services: Our underwriting triage services apply rigorous risk selection to new business and help life insurers issue policies faster. We do this by enriching traditional underwriting information with third-party data and recommending which policies are eligible for accelerated underwriting. 
• Cloud-led legacy modernization: We help our clients transform their legacy systems with advice on enterprise cloud strategy, cloud migration, and services to manage applications and infrastructure in the cloud. Insurers can reduce their IT operating spend and execute new digital initiatives using cloud-based architecture. 
• Data services: We fast-track your data modernization journey with our suite of pretrained, cloud-based data management accelerators. Insurers can quickly catalog, map, and consolidate data assets, automatically capture data lineage, and enable master data management solutions. 
• Customer experience: We help insurers craft new strategies, customer journey maps, and omnichannel CX using cloud-based contact centers. Insurers can boost the acquisition and retention of policyholders, deliver a superior customer experience, and reduce operating costs with self-serve options. 
• Finance and accounting services: We help carriers determine their finance maturity model for benchmarking and operating model redesign, integrated financial planning, and accounting analytics. Finance teams can become better business partners, spend less time on reporting and reconciliation, and implement touchless accounts payable.

Reinsurance

We combine data, analytics, and digital technologies to transform ceded and assumed reinsurance operations for carriers and brokers. We help reinsurance companies smooth earnings volatility, boost capital adequacy, and recover millions of dollars in claims.

Genpact transforms ceded and assumed reinsurance business models by combining digital technologies, automation, and process excellence. Our solutions span reinsurance claims recovery, underwriting, claims, post-binding, and finance operations.

• Ceded reinsurance – Intelligent operations: Our contract administration services help carriers run treaties, ceded bookings, billings, and collections. Plus we support residual market accounting, runoff book management, and regulatory reporting. 
• Ceded reinsurance – Analytics services: Genpact ReFinder, our proprietary analytics solution, mines historic data to identify missed reinsurance recoveries and win them back to reinvest in the business and boost the bottom line. 
• Ceded reinsurance – Reinsurance ops manager: Our AI-based dynamic workflow tracks all ceded reinsurance operations and enables collaboration with upstream and downstream processes to boost contract administration accountability and transparency. 
• Ceded reinsurance – Reinsurance SaaS: Our reinsurance operations platform helps insurers manage their reinsurance contracts and activities for all lines of business. It offers rich accounting functionality and reporting capabilities. 
• Assumed reinsurance – Front desk assistant: Our solution uses natural language processing and machine learning to extract information from unstructured sources. It improves the customer experience with faster triage, pricing, and delivery. 
• Assumed reinsurance – Automation and electronic data exchange: Our AI-enabled tool validates and automates technical accounting and claims bordereau processing. And our electronic data exchange platform cuts processing and settlement time and improves cash flow. 
• Assumed reinsurance – Underwriting support: Our highly skilled reinsurance professionals support carriers across treaty and facultative submission clearance, bind processing, endorsement, and renewal management. 
• Assumed reinsurance – Claims support: We help reinsurers prevent claims leakage by automating claims processes and also provide field adjusting services for both daily and catastrophe claims. 
• Assumed reinsurance – Post-binding services: We provide support for technical accounting and claims bordereau processing for carriers and brokers. 
• Assumed reinsurance – Finance and accounting: We offer broker statement reconciliation, settlement, financial accounting, and statutory reporting services.

Services for insurance brokers and agents

We combine insurance, digital, data, and design expertise in our solutions for a broad spectrum of retail and wholesale brokers and mid-market MGA clients.

Our brokerage solutions transform operations, customer journeys, and user experiences. They span the lifecycle of the brokerage ecosystem including pre-placement, placement, and post-placement.

• Pre-placement: Pre-bind professional services and consulting: Our consulting and operational services span marketing, customer analytics, and carrier management support. We reimagine target operating models to enhance the customer experience, improve efficiency, and grow your business. 
• Pre-placement: Workflow integration: A cloud-based orchestration layer that integrates workflows for all stakeholders in the brokerage and policy lifecycle. It provides real-time data, helps close more business, and improves UX. 
• Pre-placement: Data extraction and accelerators: Our AI-based data extraction solution speeds up submissions, quotes, and binding. By integrating with downstream activities, it reduces duplicate and error-prone manual interventions. 
• Post-placement: Intelligent operations: Genpact has been running digitally enabled operations for brokers for over 20 years. Our work spans brokering, underwriting, policy service, claims, and finance. 
• Post-placement: Auto claims TPA services: Our TPA claims services reduce claim cycle time, improve accuracy, and enhance customer satisfaction. They can operate within your existing claims process, or remotely, or in our own system. 
• Post-placement: Claims Manager: Genpact Claims Manager is an end-to-end claims servicing platform that orchestrates claims setup, segmentation, and fast-track claims. It frees up loss adjusting resources and cuts cycle times.

Transform and modernize your manufacturing operations to build the agility and intelligence you need to thrive in the future

Aerospace and defense industry

We help keep aerospace businesses flying high with digital capabilities and intelligent operations. We deliver greater agility, predictive maintenance, and growth. And by combining process-centric digital technologies, we keep flights safe too.

• Take control of your accounts payable with the Perfect Payable Index: As CFOs transform from fiscal protectors to champions of innovation and growth, accounts payable (AP) has transformed into a driver of growth and profit, with its own strategic vision and mission. 
• Powering cloud portability with containerization: How to bring agility to your tech stack: We help enterprises become more agile and efficient while paving the path toward multi-cloud portability using containerization at speed and scale. 
• Boosting your sales with small and medium-size businesses: Our suite of enterprise services and solutions helps you navigate a fast-moving marketplace in a complex environment to sell better to SMBs. 
• Boost cash flow in your business with VAT recovery: Genpact's joint solution with VAT IT combines automation and expert analysis to boost liquidity while keeping your company VAT compliant. 
• Taking control of your SAP S/4HANA migration: We help you take control of SAP S/4HANA migration to create better experiences for customers and employees and optimize technology to make the most of your investment. 
• Manufacturing supply chains: Parts-management-as-a-service: Our solution integrates order management, buffer stock planning, and demand-based fulfillment into a single system for parts management and fulfillment. All kept on track by reconfigured processes.

Automotive

Through a combination of process-centric digital automotive technologies, design thinking, and advanced analytics, we're helping automotive businesses deliver greater efficiency, more growth, and a better customer experience.

• Take control of your accounts payable with the Perfect Payable Index : As CFOs transform from fiscal protectors to champions of innovation and growth, accounts payable (AP) has become a driver of growth and profit with its own clear strategic vision and mission. 
• Powering cloud portability with containerization: How to bring agility to your tech stack: We help enterprises become more agile and efficient while paving the path toward multi-cloud portability using containerization at speed and scale. 
• Boosting your sales with small and medium-size businesses: Our suite of services and solutions helps enterprises to sell better to their SMB customers. 
• Boost cash flow in your business with VAT recovery: Genpact's joint solution with VAT IT combines automation and expert analysis to boost liquidity while keeping your company VAT compliant. 
• Taking control of your SAP S/4HANA migration: We help you take control of SAP S/4HANA migration for greater innovation and agility, creating better experiences for customers and employees and improving ROI on technology investments. 
• Manufacturing supply chains: Parts-management-as-a-service: Our solution integrates order management, buffer stock planning, and demand-based fulfillment into a single system for parts management and fulfillment. All kept on track by reconfigured processes.

Industrial manufacturing

We bring together our deep industry expertise, process knowledge, and advanced digital technology across industrial IoT, industrial data and analytics, machine learning, automation, and AI to drive operational excellence and resilience.

Through our suite of digital solutions, we partner with industrial manufacturers to build hyperconnected ecosystems that improve operations and enhance customer-supplier relations.

• Take control of your accounts payable (AP): We've developed a holistic, cloud-based system that arms finance teams with a 360-degree view of AP process maturity, business efficiency, and compliance. 
• Power cloud portability with containerization: We drive efficiencies and flexibility across the enterprise through container technology, using a multi-cloud strategy that reduces costs and avoids reliance on a single vendor. 
• Genpact's approach to intelligent automation: We fuse automation with human expertise and advanced digital technologies to deliver exponential business value. 
• Increase cash flow with value-added tax (VAT) recovery: We've partnered with VAT IT, the leading global VAT reclaim company, to bring innovative digitalization and analytics-driven problem-solving to the VAT recovery process. 
• Taking control of your SAP S/4HANA migration: We partner with your organization to create better experiences for customers and employees, optimizing your technology infrastructure to make the most of your investments. 
• Manufacturing supply chains: Parts-management-as-a-service: Our solution integrates order management, buffer stock planning, and demand-based fulfillment into a single system for parts management and fulfillment. All kept on track by reconfigured processes.

Media, publishing, and entertainment companies are on the cusp of reinventing themselves as tech entities. With our process and industry expertise and skills in advanced analytics and artificial intelligence (AI), we help companies unlock growth opportunities from across the new value chain.

Our solutions help you reimagine audiences and market opportunities and leverage a universe of ecosystem partners, content creators, and distributors to create exceptional customer experiences.

• Cora Finance Analytics: Cora Finance Analytics combines advanced analytics, data science, and industry expertise to improve the quality of decisions and drive better business outcomes.

• Genpact's approach to intelligent automation: Automation complemented by human expertise and advanced digital technologies delivers exponential business value.

• Build resilience in the experience economy: Every organization is an experience-led organization, or must reinvent itself to become one.

• Agile growth in evolving media ecosystems: Combining digital and industry expertise to help companies improve growth, efficiency, and customer experience that keep your audience informed, engaged, and entertained.

• User account safety and recovery: We use digital technologies to prevent identity theft and account takeovers and enable the quick recovery of compromised accounts after a security issue.

• Product development and data labeling: Our data labeling services increase the accuracy of AI solutions by identifying and segregating content to create safer user experiences

Improve your portfolio companies' performance by partnering with Genpact to design, transform, and efficiently run your business operations.

From due diligence to exit strategy, our private equity solutions drive business outcomes at all stages of the investment process.

• Finance and accounting consulting: Rethink and transform your finance function and get actionable insights using artificial intelligence and data analytics with the help of our finance transformation consultants.

• Supply chain management consulting: Improve your portfolio companies' profitability by optimizing their planning, logistics, and after-sales service and parts with our nearly 30 years of experience in supply chain consultancy.

• Enterprise risk management and compliance services: Transform your risk and regulatory compliance management processes with the help of our consulting experts, digital technologies, and data analytics capabilities.

On-demand and marketplace platforms

The digital economy is soaring. Our services help on-demand and marketplace platforms build operational stability that delivers scale at speed. With years of deep process and analytics expertise, we drive safe, trusted customer experiences and supercharge sales.

As companies look for new ways to accelerate sales growth and embed efficiency, the need for a connected, agile organization built around customer demand is essential. Discover how our services enable online platforms to make that shift.

• Boost sales to small and medium-sized businesses: SMBs face a number of challenges that your platform can address. See how your business can create opportunities and increase sales with our suite of services. 
• Channel revenue optimization: Organizations spend 20–30% of revenue on sales through promotions, allowances, and deals, but many don't realize up to 10% of this revenue is lost as leakage. We help clients optimize spend and cut leakage by up to 50%. 
• Monitor expense fraud and prevent unauthorized spend: We automate how organizations monitor and spot unauthorized spend, connecting AI and machine learning with compliance knowledge to uncover insightful trends. 
• Powering cloud portability with containerization: We drive efficiencies and flexibility across the enterprise through container technology, using a multi-cloud strategy that reduces costs and avoids reliance on a single vendor. 
• Take control of your SAP S/4HANA migration: Make sure your ERP creates agility for your company. If you're going through an ERP migration, we'll show you how to get the most from your investment and future-proof your business. 
• Deep insight from Cora Finance Analytics: A holistic technology hub that uses a persona-based approach to help finance professionals get the right insight to the right person for faster decision-making.

Cloud and SaaS providers

From transforming the sales value chain and customer service to gaining fast access to performance and finance insights, Genpact combines its industry knowledge and skills with data and digital technologies to help cloud and SaaS providers grow.

Explore how SaaS and cloud providers work with Genpact to establish robust operations and customer experiences and embed data-led insights across their organizations.

• Boosting sales to small and medium-sized businesses (SMBs): SMBs face a number of challenges that cloud and SaaS providers can address. See how your business can create new opportunities and increase sales with our suite of services. 
• Supply chain planning: A transformation framework for integrated sales and operations planning. It saves you money, mitigates supply chain disruptions, and highlights top-line opportunities and risks. 
• Building resilience in the experience economy: Every organization is an experience-led organization or must reinvent itself to become one. See how you can make experience your company's North Star. 
• Deep insight from Cora Finance Analytics: Improve decision-making with advanced analytics and data science. See how Cora Finance Analytics uses a persona-based approach to get the right insight to the right person at the right time. 
• Make customer renewals and success soar: Your customer renewal rate is a clear indicator of your company's health. Our end-to-end solution enables your business to transform customer retention.
•  Build resilience with an agile FP&A function: Financial planning and analysis (FP&A) teams are superheroes in the face of uncertainty, but only if they have integrated business planning, analytics on demand, and scalable operating models.

Social media, advertising platforms, and gaming

As social media, gaming, and advertising platforms continue to grow rapidly, we provide the actionable insights and operational excellence they need to power sales and offer safe, trusted customer experiences.

Connect with your customers and find new revenue streams.

• Boosting your sales with small and medium-sized businesses: Our suite of enterprise services and solutions helps you navigate a fast-moving marketplace in a complex environment to sell better to SMBs. 
• Taking control of your SAP S/4HANA migration: We help you take control of SAP S/4HANA migration to create better experiences for customers and employees and optimize technology to make the most of your investment. 
• Operations reimagined for rapid growth and constant evolution: Next-generation operations, sales, and customer engagement to support hyper-growth, agility, compliance, and financial fidelity. 
• Driving renewals and customer success: Transform your renewals strategy to identify key moments of truth in the customer journey and delight customers by predicting and resolving issues proactively. 
• Increasing visibility with enterprise performance management (EPM): We connect advanced EPM capabilities, operational excellence, and world-class customer experiences to improve business performance and drive growth. 
• Unlocking actionable insights with Cora Finance Analytics: Built on a scalable data foundation layer, our solution combines advanced analytics, data science, and industry expertise to improve the quality of decisions in finance and unlock value.

E-commerce

At every touchpoint, customers expect rich, personalized online shopping experiences. Our digital solutions enable e-commerce firms to extract insights from their customers' data to predict behaviors and deliver superior experiences across channels.

We create experiences that connect people, deliver customer value, and drive meaningful outcomes for organizations.

• Boosting sales for small and medium-sized businesses: With our suite of enterprise services and solutions, we empower enterprises to sell better to their SMB customers. 
• Streamlining sales and commercial operations: We offer a holistic service that simplifies the find-buy-use-support customer journey, delivers useful insights, and delights customers. 
• Financial crime risk management: Become a leader in financial crime risk management and compliance. 
• Enhancing decision-making in finance: Genpact's Cora Finance Analytics is an AI-powered solution that blends advanced analytics, data science, and industry knowledge to unlock actionable insights across finance. 
• Increasing customer renewals: Transform your renewals strategy to identify key moments of truth in the customer journey and delight customers by predicting and resolving issues proactively. 
• Diagnosing the health of your operations: Our patented solution deploys analytics and automation to quickly interpret thousands of quantitative and qualitative factors and give you full visibility into the health of your processes.

AI for business: Redefining how we live and work

Across industries, enterprise leaders are under pressure to reinvent business processes with AI-fueled innovation. But they often struggle to identify high-ROI use cases and make informed decisions to drive adoption at scale. Our AI/ML and insights solutions are technology agnostic and designed keeping your business goals in mind. What's more, we offer governance models to ensure your data is trustworthy and free from biases.

From advisory and strategy consulting services to developing complex AI solutions, we enable full-stack AI/ML and machine learning operations (MLOps) implementation at scale. Our responsible AI framework integrates controls and governance metrics to future-proof your AI investments. And through our robust partner ecosystem, we tackle every business challenge from beginning to end, enabling the journey of data to insights to action.

With a history of deep industry expertise through 20+ years of experience running thousands of processes for Fortune 500 companies, our global team of more than 14,000 data specialists is ready to show you what is possible with AI at the center of your organization.

Our solutions

AI has the power to transform business outcomes and enhance customer experiences. Our technology capabilities and expertise go beyond specific functions or industries, putting people at the heart of everything we do.

Full-stack AI/ML implementation

Develop production-ready solutions with our specialized skills in structured machine/deep learning, computer vision, natural language processing (NLP)/text mining, forecasting/optimization/simulation, and conversational AI.

MLOps advisory and implementation

Evaluate your readiness to implement MLOps. Transform MLOps implementations from minimally viable products (MVPs) to full-scale with proven assessment frameworks and a right-fit tech stack.

Responsible AI

Use our responsible AI framework to create and implement fair and ethical AI and ML solutions. Plus, our AI center of excellence (CoE) connects diverse groups of custodians who can oversee the development of artificial intelligence from start to finish.

AI/ML blueprint strategy

Our cross-functional experts partner with your team to build the foundation for long-term innovation and business transformation.

MLOps readiness assessment and roadmap

Find out if your business is ready to implement artificial intelligence across your enterprise by evaluating factors like technology, talent, process, data, and leadership buy-in.

Analytics Maturity Meter (AMM)

We offer a multidimensional framework to measure your organization's data and analytics maturity, finding opportunities to improve your analytics capabilities.

Advanced analytics CoE managed services

Optimize business performance and commercialize data opportunities – build and deploy analytics models, manage analytics infrastructure, generate business insights, and create a governance structure through our analytics centers of excellence.

Go beyond reducing repetition

Automation isn't just about boosting productivity. It's about business innovation. At Genpact, we're developing intelligent automation solutions that help our clients retain talent, fuel business growth, reduce costs, and mitigate risk.

We do this through our intelligent automation consulting services.

We orchestrate and architect business processes across every industry to unlock the full benefits of AI and robotic process automation (RPA). Across our range of offerings backed by a strong partner network, we're helping clients survive and thrive by creating compelling experiences for employees and customers.

Our clients recognize us as their trusted automation advisor thanks to our unique combination of operational and industry expertise gained from transforming some of the world's largest companies. Let us help you on your journey to becoming an autonomous enterprise.

Our solutions

Whatever intelligent automation solutions your business needs, we'll help you create them. With Genpact, you can build a collaborative, hybrid workforce, with bots and people working seamlessly together to deliver greater value to your business.

Contract Assistant

Reduce costs and boost governance with AI that automatically matches contracts to invoices. 

Cora APFlow

Our accounts payable platform automates processes to help you streamline payments, improve supplier relationships, and cut costs. 

Cora ARFlow

Automate and transform order to cash processes with Cora ARFlow to boost cash flow, mitigate revenue risk, and enhance customer experience. 

Cora LiveSpread

Make smart decisions and manage risk with Genpact's automated financial spreading solutions.

 Cora LiveWealth

Our digital wealth management solutions transform and improve the client and advisor experience. 

Cora OpsManager

We transform business operations and enhance customer experience with automated work allocation and quality control. 

Cora OrderAssist

Discover an automated order management system that delivers on time and in full. 

Digital healthcare

We've helped revolutionize digital healthcare with a secure cloud-based data-management platform on Amazon Web Services. 

Front Desk Assistant

We help insurers use AI to automate the entire lifecycle of insurance claim intake for better experiences. 

Process Lifecycle Manager

Automate case and workflow management across finance processes for better operational control with Process Lifecycle Manager.

Modernize with cloud

Genpact's cloud transformation expertise comes from running operations and processes for hundreds of large enterprises. We'll help you make the move from migration to modernization.

We partner with cloud leaders – including Microsoft Azure, Amazon Web Services (AWS), and Google Cloud – and software-as-a-service (SaaS) providers to develop our unique suite of cloud-based products and services.

Let us help you manage cloud migration and modernization. With our cloud services, you'll find the support you need whatever your industry.

We build our cloud solutions on a deep understanding of how the cloud can connect people, processes, technology, and data. With this approach, we'll help your business digitally transform, while keeping employees productive and customers satisfied.

Our solutions

Every business needs a different cloud strategy as every industry has unique requirements. We'll help you work out what's right for you. We build our solutions with industry, operational, and technology expertise to help you accelerate your journey to the cloud.

Migration

To benefit from what the cloud has to offer, you need to move to it. Let us help you accelerate your cloud migration.

Modernization

To make the most of the cloud, you must modernize. It's time to restructure your legacy infrastructure, applications, and data.

Security

Protect your investment. We have a trusted risk and compliance capability that covers all aspects of cloud security and governance.

CloudSmart Designer

Genpact's CloudSmart Designer helps business leaders provision, automate, and scale their deployments across a variety of cloud environments.

CloudSmart Manager

Genpact's CloudSmart Manager helps businesses understand cloud costs, transform workloads, and govern spending effectively.

Delight your customers

Customer expectations are rising. Technology is enabling hyper-personalized experiences. Simpler customer interactions are moving to digital self-service channels. And agents are handling more complex inquiries. In response, companies are focusing on improving all touchpoints in their customer care operations and providing better customer experience and convenience.

Placing customer care at the heart of an organization, Genpact enables value creation in customer-care operations by helping enterprises evolve from playing a reactionary role into an anticipatory one by harvesting data and applying advanced digital technologies. Our customer care solutions personalize customer journeys, empower agents, augment man-machine collaboration, enable you to anticipate customer needs and respond to them faster and with greater relevance and agility.

Our solutions

Anticipate customer needs and respond more quickly and empathetically with our solutions, which combine human skills with advanced digital technologies.

Experience transformation

Improve customers' interactions with your brand and agents' interactions with your customers using our research-centric design methodology to streamline your sales and service processes. 

Platform modernization

Don't let legacy applications and systems slow your company down. Modernize your platforms to drive innovation and scale, improve customer, employee, and partner satisfaction, and lower costs. 

Work-from-home enablement

Enable endpoint security, control, and governance in the digital workplace with our suite of secure, on-cloud solutions and pretrained artificial intelligence (AI) accelerators. 

Self-serve enablement and optimization

From online portals to chatbots to interactive voice response systems, empower your customers and reduce friction with the self-service solutions we design, integrate, and deploy.

Workforce management

Manage fluctuations in demand using our analytics solutions to predict staffing needs and robotic process automation to augment capacity.

Service-to-sales support

Help agents recommend relevant products and services in real time, using our analytics and AI-powered solutions.

Conversational AI

Make every agent your best agent and maximize call center effectiveness and efficiency with our conversational AI solutions powered by cloud technologies. 

Omnichannel customer support

Provide customers with 24/7 multilingual support through the channel of their choice. Our global contact centers double as a social media command center to help you better understand your customers. 

Speech analytics

Automatically monitor, record, and analyze 100% of your customer calls to enhance agent performance, ensure compliance, boost customer experience, and obtain key insights to drive marketing and sales. 

Predictive Net Promoter Score (NPS)

Turn your customers into advocates using our predictive NPS framework, which allows you to process and model structured and unstructured data for your entire customer base, even without a survey.

Contact center predictive analytics

Shift from reactive to proactive with our contact center predictive analytics solutions. Turn data into insights into action to increase first call resolution, drive cross-channel usage, and more. 

Technology services

Connect your enterprise ecosystem, enhance security, and automate your business functions with our application, cloud, and third-party integration services.

Data-led innovation

Data is the fuel that powers digital transformation. And we are at the intersection of how enterprise leaders use data to enhance customer value and drive sustainable growth. Through our industry knowledge and suite of technology-led solutions, including robust data foundations on the cloud – we empower Fortune 500 companies and their teams to make strategic, real-time decisions.

As resilience and agility remain business critical, our global team of more than 10,000 data specialists turn data into business intelligence – connecting all the dots so your workforce can focus on value creation, not day-to-day operations. From building new products and services to delivering fantastic customer experiences, we help organizations reimagine what's possible.

Our solutions

Across industries and functions, our analytics offerings turn data into actionable insights, empowering teams to make decisions at speed – the type of decisions that drive long-term growth and deliver competitive advantages for our clients.

Cora data foundation

We help companies by integrating data sources across silos to achieve a single source of truth. We then optimize data ecosystems using data engineering to ensure speed in the decision-making process.

Cora finance analytics

A holistic technology hub that provides finance professionals with actionable insights and data visualization tools for faster decision-making.

Supply chain analytics

An analytics suite of solutions to transform supply chain operations with inventory optimization, demand predictions, performance metrics, and the financial implications of supply chain performance.

Machine learning operations

A new approach to implementing AI and machine learning technologies, ensuring consistency, and mitigating the potential risks associated with not having a framework for scalable innovation.

Commercial analytics

Using predictive models and data visualization, we help pharmaceutical companies optimize their commercial spend across marketing, sales, and payer rebates.

Consumer analytics

We help enterprises attract new customers, improve marketing ROI, and enhance sales effectiveness. Our analytics-driven solutions reveal and measure the entire customer journey from awareness to advocacy.

Financial crime risk management

We guide companies through financial crime compliance, corporate governance, and risk analytics across customer screening, fraud protection, anti-money laundering, and trade surveillance.

Insurance analytics

We help insurers achieve the right balance between customer satisfaction, loss adjusting expense, and loss accuracy. Our analytics solutions include claims segmentation and first notice of loss (FNOL) triage.

Create memorable experiences to help your business thrive

Looking for customer experience transformation? You've come to the right place.

Our customer experience management services seamlessly connect people, processes, data, and technology to help enterprises successfully attract and retain customers.

Digital experience transformation extends to the employee experience too. And with our industry and operational expertise, we'll manage everything with the unique needs of your business in mind.

Working with Rightpoint, a Genpact company, we help enterprises map the customer and employee journey with advanced data and analytics. Using these insights, we'll make sure your business puts people first.

Whatever challenges you're facing, we'll tailor our approach so you can create deeper connections with employees, customers, and partners.

Our solutions

We can create a world-class customer experience (CX) with our CX transformation strategy rooted in industry expertise. Our multidisciplinary teams help companies reimagine experiences for employees, customers, and partners to uncover a competitive advantage. Let us help your business thrive.

Digital commerce strategy

Using customer journey mapping, we'll connect your commerce vision and strategy for a better customer journey.

Digital commerce technology

We integrate new tech with existing systems to enrich customer relationships, differentiate brands, and drive customer loyalty.

Emerging technologies

From immersive virtual experiences to augmented reality, we help companies rethink what's possible and create customized experiences.

Employee experience transformation

The employee and customer experience are intrinsically linked. We reimagine employee experiences so customers benefit too.

Mobile commerce strategy and technology

Using our experience in mobile commerce, we can help with platform assessments, complex integrations, and perform analytics tracking.

Modern digital workplace

We help companies design digital workplaces that empower employees to be autonomous, accountable, and efficient.

Omnichannel experiences with cloud

Have you harnessed the power of the cloud? See how one company brought its in-store experience online.

Platform modernization

When you modernize your customer-facing platforms, you modernize the customer experience too.

Service design

Service design helps companies reimagine the way their business works from the front office to the back office.

Accounts payable

Accounts payable (AP) digital transformation that improves cash flow, boosts compliance, and transforms the user experience

Enterprise performance management (EPM)

Reimagine reporting and connect planning and forecasting to become a strategic business partner

F&A consulting

Transform finance to unlock sustainable business growth, build resilience, mitigate risk, and improve governance

Invoice to cash

Embed automation and artificial intelligence (AI) into your accounts receivable processes to enhance decision-making, user experiences, and cash flow

Record to report

Deliver a faster financial close, improve compliance, and enhance decision-making by transforming your record to report process

Financial risk management

Revolutionize your financial risk management process

In today's highly regulated and increasingly open financial environment, managing risk is often a complex challenge. An evolving technology landscape and accelerating regulatory agenda demand a dynamic risk infrastructure. Meanwhile, volatile interest rates and competitive lending conditions only add to the complexity.

For sustainable growth, financial services companies need to turn real-time data into actionable insights. And fast. This means firms need to manage data holistically and transform outdated financial risk management processes to ensure speed and accuracy.

Genpact works with financial institutions to address the challenges and opportunities related to credit risk management, model risk management, regulatory risk management, customer remediation, and more. Our solutions help improve customer response time, enhance credit decision quality, ensure compliance, and reduce the risks associated with internal processes. We help proactively manage regulatory pressures to deliver greater transparency and drive growth for your business.

Enterprise risk and compliance

As companies expand across borders, compliance gets increasingly complicated. It's time to check if your compliance frameworks are still fit for purpose.

Bribery and corruption concerns have driven many countries to update their laws – like the US Foreign Corrupt Practices Act and UK Bribery Act – to take back control. It's why businesses urgently need robust anti-bribery and anti-corruption programs that reflect local and international laws.

But staying on top of anti-corruption and environmental, social, and governance (ESG) issues is no easy task. Add in decentralized operations, unvetted third parties, and unusual business conditions, and enterprise risk management and compliance issues increase dramatically.

So, how do you develop a future-proof risk and compliance program? Use our compliance risk consulting services and enterprise digital transformation services to anticipate and mitigate risk at speed.

Financial crime risk management

Getting – and staying – ahead of financial crime is critical not just for financial institutions but for the good of society as a whole. Meanwhile, criminals are constantly innovating. New threats are emerging. Regulations are evolving. The cost of compliance is evolving. High transaction volumes are straining existing systems. And multiple ecosystems and partnerships are adding to the complexity.

Genpact can help. Our team of ex-regulators, industry experts, and data scientists enables financial institutions to prevent, detect, and reduce the risk of fraud and financial crime.

Set the gold standard for governance, risk, and compliance with our end-to-end financial crime risk management solutions, which span people, processes, data, and technology to reduce exposure to financial crime and fraud. 

Our sales and commercial services and solutions are proven to increase top-line volume, market share, revenue contribution, and profit contribution while reducing revenue leakage and customer attrition. We differentiate by creating unique customer and employee experiences using digital technologies, data-driven insights, advanced analytics, and advisory and managed services.

Future-ready sales management

We boost collaboration between marketing, sales, and operations to improve the sales process and drive revenue growth. Our focus on insights-driven selling across the revenue cycle delivers personalized customer experiences using digital technologies, data-driven insights, advanced analytics, and advisory and managed services.

Inside sales

We help clients reimagine customer experience in B2B sales by delivering digital-first experiences at all stages of the customer journey including lead generation, qualification, conversion, and sales acceleration. We provide a specialized suite of services and solutions that give clients the insights they need to increase sales to the SMB market.

Sales culture transformation

We combine consultancy, digital tools, analytics, and managed services to build world-class omni-channel salesforces supported by integrated, cross-functional teams. Our sales culture transformation services give sales teams more time to sell and increase focus on value-added activities – boosting revenue and profit contribution. We bring the joy of selling back to sales teams.

Growth Assist

An end-to-end data and analytics solution that uses a data-to-insights-to-action strategy across the sales process to drive revenue growth.

Customer success

We boost customer retention with a 360° view of customer service to identify and resolve problems before they impact customer satisfaction and analytics to measure channel effectiveness.

B2B customer service

We embed experience into customer service by connecting the front, middle, and back office to simplify the find-buy-use-support customer journey.

Renewals and customer success management

We use analytics to identify customers at risk of churn and key moments of truth to ensure you retain every possible customer.

Customer experience

Data-led connected experience that measures customer experience, sales experience, complexity, and risk across the revenue cycle to create an aggregate customer health score. Creating o2c capabilities help CSOs solve prob for customer but also through digital analytics offers how do we optimize.

Revenue management solutions

We provide advisory, data and technology, analytics, managed services, co-sourcing, and outsourcing services to balance growth across volume and share, revenue contribution, and associated profit contribution.

Channel, customer, and consumer dynamics and insights

We provide fact-based insights and driver analytics to help understand the drivers for more profitable growth at channel, customer, and geographic levels along with performance dashboards and demand forecasting services.

Portfolio and assortment optimization

We help clients develop the operational and analytical capabilities to determine the role and growth intent of each category or product in their portfolio, the incrementality of each, where gaps exist, and the investments required to optimize performance. We also determine the optimal assortment for each channel and/or account to optimize in-market performance and minimize supply chain complexity.

Price and promotion management

We help clients develop the operational and analytical capabilities to determine the optimal price/mix or price architecture to bring to each channel or account, the associate distributor/wholesaler pricing, and the optimal promotional plans to execute at a channel and account level to optimize trade investment for topline revenue and profit margin growth.

Trade terms, deductions, chargebacks, and settlement performance management

Our traditional and value-based commercial models to deliver our capabilities and services help clients find the optimal trade terms for both growth and efficiencies, monitor and manage customer conditionality, and eliminate sales leakage.

Gross to net revenue data hygiene

Our cascading dashboards simplify the number of trade investment buckets (contra-revenue accounts), establish the booking criteria for each investment account, and monitor and manage the data accuracy of the gross to net revenue equation with complete transparency and visibility.

Digital marketing

We deliver unique customer value-propositions and journeys that create client differentiation and conversion. Our work is underpinned by data, analytics, and an ecosystem of AI-driven MarTech partners. Ultimately, we help our clients maximize customer lifetime value.

Marketing analytics

These solutions identify customers with a high probability of conversion, upsell, and cross-sell and deploy the marketing tactics required to win and retain them - all while optimizing marketing return on investment and media mix. Our solutions cover data enrichment, data visualization, multi-touch attribution, advanced forecasting, machine-learning powered prioritization, campaign management and impact, and marketing mix modelling for scenario planning.

Marketing operations

Our marketing operations and analytics managed services span B2B, B2SMB, and B2C programmatic media operations, media channel performance, causal analytics, and social media management. We have industry specific solutions for consumer goods, retail, insurance, semiconductors, high-tech SaaS providers, electronics, and life sciences, and health.

Marketing technology and data enablement

Our services span MarTech implementations with a focus on data cataloging and lineage, data lake maintenance, marketing resource management, and account-based marketing solutions. We help companies find more, win more, and keep more sales to maximize topline marketing impact and ROI.

Human-centered experience

We use customer journey mapping to connect your commerce strategy and vision for a better customer journey. We integrate new tech with existing systems to enrich customer relationships, differentiate brands, and drive customer loyalty.

How to create environmental, social, and governance impact and win in business

As more organizations take on their ESG responsibilities, the companies that put them at their core will also unlock a new source of competitive advantage. By meeting customer, employee, and regulator demands, they're protecting the planet, creating a world that works better for people, and becoming the next generation of business.

But to make a fundamental impact on the people and communities they work with, organizations need to look at the ESG challenge holistically, across multiple dimensions. Digital technologies and analytics uncover environmental and social opportunities, enabling businesses to embed long-term strategies and measure their impact.

Thanks to our deep industry knowledge and digital and analytics capabilities, we help companies make meaningful, sustainable progress for their businesses and the world.

Our solutions

From roadmaps and reporting to responsible sourcing, our solutions enable you to weave ESG into your company's DNA.

ESG assessments

We evaluate ESG program maturity across strategy, digital, data, and reporting against benchmarks and use leading practices to define a roadmap for the future.

Assessments of suppliers

We quantify and qualify the ESG impact of your company's supplier base with a blend of third-party data and information requests while also identifying opportunities for improvement.

Carbon accounting and decarbonization

We enable companies to record, measure, and report auditable internal and external carbon emissions in line with regulatory disclosure requirements, and design carbon-reduction roadmaps.

Data management

Our data collection, storage, analytics, and reporting solution defines data requirements, maps data sources, and sets governance processes so businesses can report investor-grade ESG information.

Due diligence

Through customized questionnaires, inquiries, analytics, and audits, we minimize your company's risks and maximize returns on commercial transactions.

Limited assurance

Our analytics and evidence-based reviews provide assurance of the accuracy, timeliness, and completeness of ESG reporting and disclosures.

Regulatory audit

Our periodic statutory and compliance audit service enables your business to comply with ESG regulations.

Reporting

Unlock integrated and simplified reporting for investor-grade ESG disclosures in line with international guidelines such as the GRI, the TCFD, and the SASB.

Responsible sourcing

We integrate ESG risks across the lifecycle of a third-party risk-management program, including policy and framework design, and ongoing due-diligence assessments.

Supply chain design – carbon reduction

We design structural and operational models that reduce the carbon footprint of supply chains using network design and inventory and transportation optimization.

Reimagine procurement to deliver strategic enterprise value

Inflation and supply chain disruptions are making the job of procurement professionals more complex than ever. Chief procurement officers (CPOs) are expected to drive down spend and cut costs, as well as proactively manage supplier risks, optimize cash flow, and enhance user experiences and supplier relations.

They can create enterprise value by implementing seamless procure-to-pay processes that build resilience against economic volatilities and contribute to ESG goals by driving responsible sourcing practices across their company's supplier base.

Genpact's sourcing and procurement team helps you achieve all this and more. We connect people, processes, data, and technology to deliver procurement digital transformation with a focus on sourcing, category management, procurement platforms, and target operating models.

Our solutions

Our sourcing and procurement solutions are founded on deep sourcing, category management, and procurement expertise and powered with automation, analytics, and digital technologies. We connect people, processes, data, and technology to deliver lasting value and superior experiences.

Rethink procurement target operating models

Design your procurement operating model with the right-skilled staff, streamlined processes, and digital technology to become a sleek and efficient value creation partner.

Industrialize Amazon Business services for procurement

Genpact's Amazon Business services use AI and analytics to improve your buying experience and cut procurement costs.

Sourcing and category management: A strategic approach to spend management

Our strategic sourcing and category management services transform profitability, increase spend under management, and lower operating costs.

Procurement spend analytics

Genpact's spend analytics solution combines technology and analytics experts to provide spend visibility and insights across an organization's supply base.

Source-to-pay analytics

Our source-to-pay analytics services combine digital technologies and procurement expertise to bring sharper insights and market intelligence to end-to-end procurement activities.

Cognitive Buying Assistant

Genpact's Cognitive Buying Assistant uses AI and machine learning to simplify procurement and create a better user experience by removing the need to access multiple complex systems.

Cora APFlow

Cora APFlow is our SaaS-based accounts payable solution, which intelligently automates AP processes to streamline payments, improve cash flow, enhance supplier relationships, and cut costs.

Third-party risk management

Minimize exposure to third-party risks across your supplier base. See how we can protect your company from reputational and financial damage.

Supply chain management solutions

As supply chains struggle with new demand patterns, supply constraints, and logistical challenges, our supply chain management services help you boost resilience, control costs, and optimize working capital.

With more than 20 years' consulting experience, we help some of the world's largest companies design, transform, and run their supply chains. Genpact brings consulting experience, technology expertise, and a broad partner network to supply chain management solutions. Our services span supply chain planning, global transportation and logistics, and after-sales services.

Our supply chain management solutions, tools, and services, ensure goods are delivered from suppliers to customers in the most efficient way. Every supply chain organization faces different challenges, and that is why we do not believe in a one size fits all approach to supply chain management.

Our solutions

We bring consulting experience, technology expertise, and a broad partner network to our supply chain management solutions.

Supply chain resilience

Our supply chain resilience services include forecasting-as-a-service, agile response frameworks, control towers, and network design.

On-time, in-full delivery management

Boost OTIF rates with a 360° view of the supply chain and proactive problem-solving.

Supply chain design

Holistic supply chain design that balances manufacturing, inventory, and transportation demands.

Connected dealer and assets as-a-service solution

An integrated solution that connects OEMs, equipment, and dealers to boost supply chain and service performance.

Parts-management-as-a-service

Integrate, streamline, and harmonize parts planning and fulfillment.

Building supply chain resilience

Our supply chain resilience solutions enhance visibility, agility, and build a hyperconnected supply chain that is flexible and future-proof.

Global transportation management and logistics

We improve every aspect of logistics operation's effectiveness to keep your customers happy while reducing overall costs.

Third-party risk management

A comprehensive screening and monitoring program that delivers a sharp, insightful, comprehensive picture of your company's third-party risk exposure.

Supply chain analytics

Build the supply chain of the future with data analytics across planning, manufacturing, transportation, logistics, and after-sales service operation

Application and infrastructure modernization services

Every organization needs applications. Whether they are public, custom, or private apps, application integration and modernization will help you protect your technology investments while taking advantage of emerging technology.

But the path to modernization is not easy. IT-led projects can fail due to a lack of business involvement, complex inputs from various application subsystems, and lengthy development cycles.

To successfully modernize and integrate apps, you need a combination of industry, operational, and technology knowledge. With our proven expertise across all these areas – and our strong partner network – Genpact is helping clients become cloud-native, develop an end-to-end application experience, speed up app development, and improve application programming interfaces (API) and microservices architecture.

Our solutions

From application modernization services to rearchitecting business applications, we'll be with you every step of the way. We will help you harness the power of the cloud to ensure your strategy is as unique and strong as your business.

• Application modernization : We transform your business applications by connecting your development and IT operations to artificial intelligence (AI) and machine learning solutions. 
• Intelligent support: Our digital solutions and contact center expertise are helping clients improve the employee and customer experience with faster and better responses. 
• IT infrastructure services: We help enterprises transform IT infrastructure using intelligent operations. Our 24/7 support team focuses on the performance, availability, recoverability, and security of IT architecture. 
• Platform implementation: Our custom accelerators and frameworks, and partnerships with specialized product firms, have helped firms scale and foster growth with streamlined and automated business operations.

Enterprise applications

We make your digital core leaner, improve the customer and employee experience, and bring your business applications together through a custom-made API integration platform. Our enterprise applications (EA) solutions empower our clients to innovate through modernized business processes, market differentiating SaaS offerings, and intelligent workflows.

With data growing at breakneck speed, it is becoming difficult for companies to lead cost-efficient and scalable technology choices that balance its immediate needs with long-term growth. Together with Genpact's industry expertise and industry leading partners, we will help you customize the right business processes, ensure scalability, account for regulatory and enterprise constraints, and lay the foundation for an effective governance framework.

Our solutions

Our business and enterprise tech services combine industry knowledge and expertise with a deep understanding of technology and data.

• Business transformation with Oracle Fusion : Our Oracle ERP business integration services include design and process consulting, implementation services, quality testing, end-user training, application services, and business value realization. 
• Sales and marketing transformation with Salesforce: We bring our data, advanced analytics, and AI expertise, along with proven sales and services optimization frameworks, to power successful Salesforce implementations and Force.com customizations. 
• ServiceNow: Together with ServiceNow, we are enabling clients to automate end-to-end procurement processes, build a customizable self-service portal, and develop integrated risk programs. 
• HighRadius: Our deep F&A understanding and HighRadius's integrated receivables platform help clients fully automate invoice to cash processes and optimize cash collections and treasury processes. 
• BlackLine: We combine our F&A industry expertise with BlackLine's unified SaaS platform to deliver faster and accurate financial close, greater performance visibility, and enhanced compliance. 
• Tradeshift: Our extensive local regulations expertise and Tradeshift's compliance-ready network helps our clients offer a unified and synergistic experience for procure-to-pay processes. 
• Enterprise integration: With a modern API and microservices-led integration, we help organizations achieve faster go-to-market, maintain data integrity, automate processes, and generate real-time, data-driven insights.

A lack of Trust and Safety best practices can cause you to lose users. Without fully understanding the regulatory environment around content posting or user data in the country you operate, it can end up in significant financial and reputation trouble; and if your communities online aren't safe for users, they navigate away.

A complex digital landscape demands a coordinated approach to embed trust, security and global compliance across a digital operation. As digital platforms face increasing regulatory scrutiny and must manage such vast volumes of content, they're investing in new ways to protect their people and their brands.

With our proven operating models and industry expertise, our digital trust and safety operations enhance user safety and customer experiences, build platform trust, and enable policy compliance.

Our solutions

Our machine learning solutions find patterns across vast volumes of data, enabling more accurate data labeling, content moderation and reviews, and fraud management.

Secure trust and safety

Our practice team offers practical solutions to today's challenges in trust and safety operations. See how we combine human judgment with AI-powered analytics to protect online communities.

Ad review and integrity services

Filter out misleading ads, scams, clickbait, and deliberately false information to only host ads that follow your platform's policies.

Wellbeing and resilience

Our solutions deliver safe working environments, ensuring employee wellbeing and preventing the effects of long-term exposure to stressful content.

User account safety and recovery

We use digital technologies to prevent identity theft and account takeovers and enable the quick recovery of compromised accounts after a security issue.

Product development and data labeling

Data labeling services increase the accuracy of AI solutions by identifying and segregating content to create safer user experiences.

Fraud and risk management

Our data insights and fraud-analytics platform provide enterprise-wide fraud detection, prevention, and management to enable regulatory compliance.

Community safety in gaming

Our gaming centers of excellence support safer user experiences through our tailored solutions for game developers, publishers, and console manufacturers.