Strengthen growth, compliance, and risk with data and advanced technology — enhancing insights, accelerating decisions, and improving experiences with an AI-first approach. When customer centricity is everything, unlock deep insight with AI and advanced analytics, adopt a scalable operating model, sharpen compliance, and delight customers. More than 200 leaders in the banking and capital markets industry have chosen Genpact to shape their future in finance. Solutions span retail banking, commercial banking, capital markets, payments, and fintech — helping firms streamline operations, become more agile, and rethink processes from front to back to unlock greater value.

Communications, media, and entertainment companies face rapid changes across technology, regulation, and consumer demand. Many are embracing new business models and embedding new technologies to deliver better experiences that build customer loyalty — and Genpact's services and solutions fast-track these changes to enable agile operations and sustainable growth. Leverage advanced technology to build agile operations and enable content analytics, consumer insights, and ROI analysis. Genpact helps break down data silos, embed third-party data to guide service design and advertising spend, transform the customer experience with self-service options and customer journey mapping, and forecast cash flows and improve collections — drawing on 20+ years of experience working with communications, media, and entertainment clients.

Help leading brands in the consumer goods and retail industries boost profitability and consumer loyalty. AI-powered solutions help consumer goods companies become hyper-agile and connected, and anticipate demanding consumers' needs — delivering exceptional customer experiences, strengthening supply chains, and driving innovation. Integrated, intelligent operations sense, forecast, and execute on fast-changing consumer needs. Genpact partners with global CPG and retail leaders — including Kraft Heinz, Mondelēz International, and Heineken — to unlock AI's full potential by embedding predictive intelligence, generative creativity, and autonomous agents, while driving profitable growth, agility, and financial resilience.

Realizing the vision of connected healthcare with payers, providers, pharmacies, and health-tech firms to improve patient experiences and reduce costs. Genpact delivers value with skills in analytics and advanced technologies and deep healthcare knowledge — putting patients at the heart of healthcare with solutions that deliver better outcomes. From agentic AI in healthcare operations to revenue cycle management and care services, Genpact helps top healthcare companies grow and deliver patient value. Clients include BUPA, with services spanning claims processing, health equity analytics, and whole-person care transformation.

Genpact has helped 250+ high-tech companies reimagine operations — boosting sales, building resilience, and delighting customers and employees. With deep expertise in supply chain, customer experience, and advanced technology, Genpact delivers growth and operational excellence for the world's leading high-tech firms. Solutions span trust and safety, advertising sales support, customer and user experience, customer care support, supply chain management, direct and indirect procurement, logistics, field and aftermarket support, and engineering services. Clients include Qualcomm, with capabilities in integrated business planning, supply chain performance, and AI-driven operations.

Bringing expertise, innovation, and operational excellence to every step of the insurance value chain — from reimagining sales to streamlining underwriting, policy administration, claims, and reinsurance. Genpact helps clients boost growth, enhance efficiency, and unlock new opportunities, shaping the future of insurance together. Genpact helps global insurers, reinsurers, and brokers build future-fit insurance business models and provide better digital insurance solutions. Services cover property and casualty, life and annuity, specialty lines, and reinsurance — with clients including Liberty Specialty Markets, Aon, and The Standard, and recognition as a Leader by ISG in Agentic AI services for insurance.

Making interconnected care a reality in life sciences — helping companies make space for innovation and control costs to put patients first. Genpact empowers pharmaceutical, biotech, and medtech companies to fast-track drug development, promote compliance, and better serve patients by offering advanced technology solutions embedding AI and analytics. From regulatory operations and clinical supply chain to commercial excellence and finance transformation, Genpact turns pharma data into actionable insights that help companies thrive. Clients include Astellas Pharma, Ferring Pharmaceuticals, STADA, and Thermo Fisher Scientific, with services spanning pharma, medtech, and biotech sub-sectors.

Work with Genpact to refine your operations using AI and advanced technology solutions — unlocking opportunities in the manufacturing industry, helping manage risk, and enhancing supplier collaboration. Genpact helps transform and modernize manufacturing operations to build the agility and intelligence manufacturers need to thrive in the future. The manufacturing practice spans industrial equipment, aerospace and defense, automotive, and process industries. Aerospace and defense practitioners build best practices into workflows and teams to enable operational agility, predictive maintenance, and highly connected supplier networks. Clients include GE Lighting, Marelli, Terex, and Qualcomm.

Transform data into actionable insights to discover new sources of value creation in the private equity industry. Genpact partners with private equity firms and their portfolio companies to accelerate value creation, streamline operations, and drive measurable outcomes across the investment lifecycle. Solutions span enterprise business planning, finance and accounting transformation, supply chain optimization, and digital transformation for portfolio companies. Genpact's deep industry knowledge and AI-powered capabilities help PE firms dissolve silos, embrace agility, and harness the transformative growth of generative AI to free up cash and improve decision-making.

Accelerating growth and safeguarding users for software and digital platform firms — offering digital platform solutions to help companies refine their software and platforms operations and build a better world for their customers. Genpact's digital platform consulting services are designed to help tech and PaaS companies reimagine their business models. Solutions span trust and safety compliance, customer care, advertising sales support, contract management, and procurement optimization. Clients include Amazon and Dropbox — with Dropbox cutting its procurement cycle by 50% using Genpact and ServiceNow — and capabilities in financial crime prevention, content moderation, and AI-powered customer service.

Applied advisory solutions combining two decades of industry and domain expertise with AI and advanced technologies to drive business innovation, redesign operating models, and accelerate profitable growth. Genpact's advisory approach integrates organizational change acceleration, operational transformation, and technology-enabled innovation to help enterprises reimagine their business models and competitive positioning.

Customer care services that reimagine customer service operations using AI and advanced technology to deliver seamless, personalized experiences and drive strategic growth. Genpact's customer care solutions deploy AI-powered service platforms for Amazon device customers, modernize onboarding processes to eliminate paper-based workflows, and enable faster, more personalized customer interactions at scale.

Data modernization and AI strategy-to-implementation services that turn data into actionable insights, enabling enterprises to scale AI and drive measurable business outcomes. Genpact is recognized by HFS Research as a Horizon 3 Market Leader in Data Modernization and AI, delivering solutions that modernize data and analytics landscapes with cloud partners like Google Cloud, accelerate growth through generative AI, and enable rapid innovation through greenfield data platforms.

Experience design and transformation services that help enterprises deliver deeper customer and employee value through insight-driven innovation and digital experience journeys. Genpact's experience solutions, strengthened through the acquisition of Rightpoint digital consultancy, reimagine customer experiences at scale—from breathing new life into customer experience at Thermo Fisher Scientific to driving innovation and growth through transformed digital journeys.

End-to-end finance transformation services covering financial planning, accounts payable/receivable, working capital optimization, and AI-driven ERP solutions to enhance agility, efficiency, and growth. Services span financial planning modernization with sharper forecasting capabilities, touchless accounts payable automation powered by agentic AI, and integrated digital finance platforms that centralize reporting and enable superior decision-making across global operations.

HR transformation services leveraging AI and advanced technology to modernize talent management, workforce operations, and employee experience. Genpact's HR solutions use AI-driven platforms to enhance employee experience, modernize talent management processes, and transform workforce operations to support organizational agility and strategic growth.

Solutions to strengthen compliance, build enterprise resilience, and manage risk through predictive, data-driven approaches including financial crimes detection and regulatory operations. Genpact's risk and compliance services leverage generative AI and advanced analytics to detect financial crime, ease regulatory pressures, and enable proactive compliance management across complex global regulatory environments.

Sales operations and commercial excellence services that boost results with sharper insights, streamlined processes, and a 360-degree view of the customer. Genpact's commercial solutions transform sales crediting experiences, modernize contract management with advanced technology, and deliver competitive intelligence that enables closer customer relationships and revenue growth.

Procurement transformation services that digitize and automate sourcing workflows, reduce cycle times, and optimize direct and indirect spend. Genpact's procurement solutions leverage ServiceNow and advanced automation to streamline sourcing cycles by up to 50%, modernize procurement operations, and enable strategic sourcing that drives cost optimization across direct and indirect spend categories.

Supply chain transformation services delivering greater visibility, tighter control, and faster connections across planning, procurement, logistics, and aftermarket operations. Genpact's supply chain solutions address planning optimization to eliminate delivery delays, network design for improved efficiency, and integrated visibility platforms that enable faster decision-making and stronger control across the entire supply chain ecosystem.

Sustainability advisory and operational services that help enterprises run in harmony with the environment while amplifying their positive impact on communities and industries. Genpact's sustainability services integrate environmental responsibility into business operations and strategy, enabling enterprises to achieve sustainability goals while driving competitive advantage and stakeholder value.

Technology modernization and digital transformation advisory helping enterprises redefine their tech stacks with solutions built around customers and future business needs. Genpact's technology solutions enable enterprises to build single enterprise platforms in the cloud, modernize legacy systems, and leverage generative AI to accelerate growth and innovation across cloud infrastructure and applications.

Trust and safety services that help digital platforms combat online risks, content moderation challenges, and financial crime to protect users and brand reputation. Genpact's trust and safety solutions unite trust and safety and financial crime teams to combat online payment risks, protect digital platform users, and safeguard brand reputation through integrated risk management.

Genpact's proprietary cloud-based financial crime risk management suite with dedicated modules for screening, transaction monitoring, risk scoring, and case management. Powered by generative AI to detect, investigate, and prevent financial crime with reduced false positives and streamlined investigations.

An agentic AI-driven accounts payable platform that automates invoice capture, exception handling, anomaly detection, and supplier query resolution. Combines goal-oriented AI agents with finance expertise to deliver touchless AP processing, near-zero duplicate payments, and stronger supplier relationships.