Targeted research, advisory consulting, and benchmarking help banking and financial services organizations navigate digital transformation, optimize costs, and modernize their operating models. ISG provides insight into next-generation supplier strategies, FinTech and Banking-as-a-Service ecosystems, third-party risk management, and Global Capability Center strategy. From reimagining branch strategy for the future of banking to leveraging GenAI in outsourcing contracts, ISG helps financial institutions improve customer experience, achieve operational efficiency, and make strategic decisions that align with regulatory demands and market dynamics.

Reimagine your online retail channel with data and intelligent automation in your supply chain, forecasting and back office, and adopt digital solutions to optimize your processes and reach your consumers directly. ISG helps CPG enterprises leverage AI to revolutionize how companies engage with their customers. From enterprise agreement software negotiations to supply chain transformation, ISG delivers actionable guidance for consumer packaged goods clients seeking technology and services to improve their ability to address critical challenges and operate the business profitably while exploring new ways to do business.

ISG benchmarks and helps redefine utility companies' target operating models to better focus on business priorities and operational effectiveness. The Energy & Utility practice supports clients across the Americas, Europe, and Asia Pacific with strategic analysis, contract structuring and negotiation, service transition management, and financial management. From cloud-based ERP adoption to managed services modernization and hybrid cloud strategies, ISG helps energy and utility organizations achieve digital transformation, reduce costs, and build operational resilience in a rapidly evolving regulatory and technology landscape.

As a health insurer or healthcare organization, regulatory changes, peaks and valleys in claims volume, and medical innovations all have an outsized influence on operations and profitability. Work processes that may have been considered efficient or even industry-leading now may be a competitive disadvantage — in the face of these challenges, you need to optimize where you can. ISG helps healthcare clients transform operations through research, benchmarking, and consulting — from vendor management and IT sourcing to organizational change management and digital transformation — enabling organizations to unlock significant value and improve patient and stakeholder experiences.

ISG delivers data-driven analysis and actionable recommendations to higher education clients, including university systems, leading research universities, academic medical centers, colleges, and research institutions. The practice specializes in complex, enterprise-wide transformation projects including strategic planning and implementation of leading practices, often in parallel with the evaluation and implementation of enterprise systems. From ERP vendor evaluation and selection to cloud-based software procurement and IT price benchmarking, ISG helps higher education institutions achieve operational excellence, manage technology providers, and navigate the organizational change inherent in digital transformation.

ISG supports insurance enterprises who rely on ISG for cost optimization, digital automation, and modernization. With deep expertise in IT strategy, cost optimization, regulatory compliance, IT sourcing, and digitalization projects, ISG advisors help insurers implement target operating models and strengthen future resilience and market competitiveness. From anomaly-based risk detection and UEBA technology to organizational change management for managed service transitions, ISG helps insurance companies achieve product-aligned delivery models, optimize sourcing strategies, and drive sustainable operational improvements.

ISG's Life Sciences practice supports pharmaceutical, medical device, and medical product manufacturing and distribution companies with technology advisory, sourcing, and transformation services. The practice is co-led alongside the Manufacturing vertical, reflecting the deep operational and supply chain complexity shared across these sectors. From enterprise agreement software negotiations for health and life sciences companies to BPO contract benchmarking for global pharmaceutical firms, ISG helps life sciences organizations reduce costs, optimize supplier relationships, and accelerate digital transformation.

Explore ways of connecting to consumers to reduce the complexities of dealing with intermediaries by leveraging connected products, data, operational technology (OT) security and digital technologies. ISG's Smart Manufacturing advisory group delivers strategic roadmaps to clients across different industries, advising on advanced technological trends and Industry 4.0 transformation. From MES market assessments and digital factory transformation to end-user device management and multi-partner cooperation negotiations, ISG helps manufacturing enterprises — including automotive OEMs, capital goods manufacturers, and industrial firms — achieve operational excellence and competitive advantage.

ISG helps media, technology, and communications organizations navigate strategic consolidation, digital transformation, and technology modernization. From helping telecom companies leverage robotic process automation to achieve a 10:1 return on investment, to delivering global communications transformations for divesting media accounts moving to network-as-a-service (NaaS), ISG brings deep sector expertise. The practice covers the full spectrum of the telecom, media, and technology convergence — including M&A activity, outsourcing advisory, Finance & Accounting services, and next-generation network strategies — helping clients improve efficiency, reduce costs, and build competitive advantage.

ISG helps private equity groups gain insights into potential acquisitions' market position, prospective market growth, and the potential impact of shifting resources to offshore service delivery models. The practice supports buy-side and sell-side professionals with data-driven research and advisory across the investment lifecycle. From pre-acquisition technology due diligence to post-merger integration advisory, ISG equips private equity investors with the intelligence needed to make informed decisions and maximize value creation across their portfolio companies.

Drive critical public services and improve stakeholder experiences by optimizing your administrative and IT environments. ISG helps public sector clients — including federal, state, local, and education (SLED) organizations — transform operations through research, benchmarking, and consulting, covering digital transformation business cases, cloud-based software acquisition, IT price benchmarking, and organizational change management. With deep expertise in ERP procurement, cybersecurity, hybrid cloud adoption, and next-generation network technology, ISG supports government agencies and higher education institutions in achieving IT operational excellence, managing technology providers, and navigating the complex regulatory and budget constraints of the public sector.

ISG offers actionable guidance for retail clients seeking technology and services to improve their ability to address critical challenges and operate the business profitably while exploring new ways to do business. As competitive differentiation narrows, retailers harness their data assets to offer improved and personalized customer interactions and stay ahead in the race. From implementing global vendor management models to co-developing tailored AI-based analytics solutions with leading providers, ISG helps retailers infuse flexibility and ensure rapid responsiveness into their planning, execution, and customer processes — driving sustainable competitive advantage.

To emerge stronger from disruption requires a stringent focus on restructuring and stabilizing the business while building resiliency. ISG provides a point of view on how airlines and hotel industries can restructure as they resume operations, and on the gamut of opportunities for providers of technology and services. From supporting travel technology providers like Amadeus in strategic partner selection and cloud migration, to using organizational change management to prepare thousands of workers for new lodging-management systems, ISG helps travel, transportation, and hospitality organizations deliver omnichannel customer experiences and achieve digital transformation at scale.

Helps organizations establish frameworks, policies, and controls to manage AI risk — including regulatory compliance, data privacy, model drift, and third-party vendor risk — across the enterprise. Addresses fiduciary risk, regulatory non-compliance, data privacy exposure, and intellectual property concerns, with proprietary AI-powered contracting technology for autonomous contract optimization.

Helps enterprises develop and execute AI strategies — including use case selection, provider sourcing, operating model design, and AI maturity benchmarking — to scale AI from pilots into production workflows. The AI Maturity Index benchmarks readiness across teams, roles and regions and provides a roadmap to close gaps, while advisory on provider selection, co-solution design, and contracting ensures the right partners are engaged to drive transformation at scale.

Provides fact-based benchmarking of IT costs, contract pricing, and operational performance to help enterprises validate market alignment and identify savings opportunities. Demonstrated through benchmarking and redefinition of target operating models that deliver significant savings, and real-time IT price benchmarking to ensure IT services are price competitive.

Guides enterprises through cloud strategy, business case development, provider selection, migration planning, and operating model design to unlock cloud benefits and accelerate AI adoption. Covers cloud operating model and transformation projects across EMEA, with demonstrated expertise in guiding global organizations through RFP processes with multiple hyperscalers.

Assesses cybersecurity maturity against industry frameworks (NIST CSF, CIS, ISO), develops transformation roadmaps, and advises on sourcing and governance of cybersecurity services. Demonstrated through implementation of automated identity and access management services and network audits that drive significant operational and cost savings.

Advises enterprises on end-to-end digital transformation strategy, operating model design, and technology roadmaps to modernize operations and accelerate growth. Leverages the ISG Digital client solution platform to develop technology, transformation, sourcing, and digital solutions, with demonstrated expertise in helping public sector clients create the business case for change.

Provides end-to-end advisory for establishing, modernizing, and scaling global capability centers, from strategic research and location selection through governance and optimization. Delivers transformative business impact through comprehensive solutions that cover the full lifecycle of GCC establishment, modernization, and reinvention.

Helps enterprises plan, source, audit, and optimize network and telecom services — including WAN, SD-WAN, mobile, and satellite — to reduce costs and enable digital transformation. Delivers average savings of 25% by reducing network expenses through consolidation and competitive sourcing, with demonstrated results including over 30% savings for financial technology companies.

Prepares workforces for large-scale technology, outsourcing, and business-process transformations through structured change management programs. Demonstrated through preparation of more than 40,000 workers at a global engineering solutions company for outsourcing, insourcing, and IT and business-process updates.

Advises enterprises on enterprise software sourcing, licensing optimization, software asset management, audit defense, and spend waste elimination across ERP, desktop, and subscription-based software. Services include BOM Optimization, Software Strategy, Value Realization, Audit Defense, and Spend Waste elimination, helping clients identify cost optimization opportunities across enterprise, ERP, and subscription-based software portfolios.

Advises enterprises on the full technology and business-process sourcing lifecycle — from strategy and RFP through provider selection, contract negotiation, and transition — to optimize cost, quality, and risk. Demonstrated through hundreds of service and technology sourcing deals, including multi-year digital transformation programs and post-divestiture sourcing optimization that drive increased savings and solution modernization.

Provides end-to-end advisory on supplier relationship management and contract lifecycle management, helping enterprises optimize multi-supplier ecosystems, reduce risk, and capture commercial value. Demonstrated through separation of 700+ IT contracts across 300+ suppliers during divestitures and establishment of complete visibility and control of sourcing and procurement operations for global financial institutions.

Delivers proprietary market data, benchmarking, and analyst research — including the ISG Provider Lens™ and ISG Index — to help enterprises and service providers make informed technology investment decisions. The ISG Provider Lens™ program covers IT outsourcing, BPO, AI and Analytics across global markets, while the ISG Index tracks demand, pricing, talent, and provider shifts in the IT and business services market.

An AI-powered supplier and contract management platform that enables enterprises to manage their entire contract portfolio, monitor supplier performance and risk, and automate governance workflows in real time. Delivers autonomous contract optimization and real-time visibility across multi-supplier ecosystems.

An AI-enabled sourcing platform designed to simplify and expedite the technology and services sourcing process for enterprises. Streamlines RFP orchestration, bid analytics, and provider selection to accelerate sourcing cycles and improve decision quality.