RPS recognised the need to create recurring, high value, client experiences at every stage of the buyer journey. To do this they initiated a global Client Experience (CX) Project focused on connecting marketing and sales across the buyer journey always with the client at the core. This would result ...

An expensive business model – a ‘reverse pyramid’ of expensive senior consultants who were unable and/or unwilling to participate in business development. Without this group of employees working actively in the business development space, the ambitious growth aspirations for the Company simply would...