TP is a global digital business services company with nearly five decades of experience serving clients across five continents. We are a trusted partner that orchestrates intelligent human-AI operations at scale — helping the world's leading brands run and transform their most critical customer and business operations responsibly, reliably, and efficiently. With a presence in approximately 100 countries, serving ~170 countries in 400+ languages and dialects, and with our top 100 clients averaging 14 years of partnership, we operate where people, processes, and AI meet. Sixty-two percent of Kantar BrandZ's Top 100 and 53% of Forbes' Top 100 choose TP — not just for our scale, but because we bring the right combination of emotionally intelligent experts, advanced technology, and rigorous process excellence to every engagement. At TP, good is never good enough.

We are nearly 490,000 people strong, spread across approximately 100 countries, united by a shared belief: that people work for people. Our team is the industry's most multicultural, speaking 400+ languages and dialects — a living reflection of the diverse world we serve. We recruit top talent, invest deeply in training, and prioritize emotional intelligence, empathy, and a client-centric mindset above all. We are not just a services provider; we are a seamless extension of our clients' organizations, integrating front- and back-office functions as one high-performance team. Ninety-seven percent of our employees work in a Great Place to Work®-certified site, and we are proud to rank #7 among the 25 World's Best Workplaces™ — five years running. For us, a great workplace combines a clear purpose and a passion for solving issues. This is TP.

TP delivers end-to-end digital business services that span the full operational lifecycle of the world's most demanding organizations. Our portfolio covers omnichannel customer experience and support, Revenue-as-a-Service for B2B sales acceleration and market expansion, trust and safety capabilities powered by AI-driven moderation and fraud prevention, AI-powered collection services, and scalable back-office support across finance, accounting, HR, and data operations. We also offer advanced analytics and data engineering as the essential foundation for AI and machine learning, alongside technology services that run, secure, modernize, and scale enterprise platforms. Underpinning everything is TP.ai FAB — our proprietary Foundational AI Backbone — a suite of modular AI solutions (FAB Connect, FAB Assist, FAB Growth, FAB Collect) that seamlessly orchestrate AI and human expertise to deliver measurable outcomes. All services are delivered through flexible operating models including multilingual hubs, smartshoring, and work-from-home solutions, and across 12 major industry verticals from banking and healthcare to gaming and retail.

Our purpose is clear and non-negotiable: to be a competitive advantage for every client we serve. The future belongs to organizations that perform efficiently at scale, and TP makes this possible by orchestrating people, process, and deep expertise — powered by the most advanced technologies. We believe that when cutting-edge AI supports our people's empathy, it transforms millions of lives globally through unparalleled experiences. We do not simply deliver services; we transform operational challenges into performance, and we do it with commitment, passion, and a relentless dedication to excellence. Our client's business is our business. Together, we build the best partnerships to perform — and we are happy to make a difference.

At TP, five core values — drawn from the elements that shape our world — guide everything we do. Integrity (Cosmos): we are transparent, ethical, and trustworthy in all we do. Respect (Earth): we treat every person with kindness and empathy. Professionalism (Metal): we do things right the very first time. Innovation (Air): we stay curious and bring positive change. Commitment (Fire): we are passionate, engaged, and fully present. These values are not aspirational posters — they are the foundation of a culture where every employee is treated with dignity and acceptance, where diversity is celebrated, and where teamwork wins. We believe in people, and we believe that happier, more satisfied employees perform better for our clients and for each other.

Choosing TP means choosing a partner with 48 years of continuous improvement and innovation behind every engagement. Our unrivaled global delivery platform, present in nearly 100 countries, is powered by emotionally intelligent TP experts who bring deep vertical and horizontal expertise to every challenge. We layer that human foundation with an AI-enabled suite of advanced solutions — TP.ai FAB — that augments live experts and optimizes operations in real time. We hold the ISO/IEC 42001:2023 AI Management System Certification from BSI, making us among the first globally to demonstrate certified responsible AI governance. Our process excellence is built on the highest operational standards, rigorous methodologies, and a security framework that consistently sets the industry benchmark. The result: partnerships that last — our top 100 clients average 14 years with TP — and measurable outcomes that move the needle, from a 38% increase in sales conversions to 46% first-contact resolution in regulated banking environments. We put our commitment into practice. And it shows.

Sustainability is not a reporting exercise at TP — it is embedded in our DNA. Our sustainability strategy rests on four pillars: supporting our people, protecting the planet, strengthening communities, and operating with trust and integrity. Through our Citizen of the Planet (COTP) program, launched in 2008, we have achieved a 50% reduction in operational carbon emissions from 2019 to 2025, with 50% of our electricity now coming from renewables and over 525,000 trees planted worldwide with One Tree Planted. We are one of the first 100 signatories to The Climate Pledge — committing to net-zero carbon by 2040, a decade ahead of the Paris Agreement — and our Science Based Targets Initiative (SBTi) goals are validated against a 1.5°C trajectory. We have earned a CDP A- score for climate risk management, reflecting our commitment to transparency and environmental stewardship. Across our operations, we comply with ISO 14001 environmental management standards, invest in green buildings aligned with LEED, streamline IT infrastructure, and facilitate our clients' own transitions to a low-carbon economy. We believe that protecting the environment is a shared responsibility — and at TP, every team member is an active participant.

Since 2006, our Citizen of the World (COTW) program has been the engine of our social commitment — building meaningful connections that create lasting value for employees, clients, partners, and the neighbors we share our communities with. COTW focuses on four pillars: education and skills development for disadvantaged youth, disaster relief and humanitarian aid, social equity and inclusion for people with disabilities, and environmental sustainability. In 2025 alone, we donated €9 million, generated 80,000 volunteer hours, and impacted 286,000 lives. Since the program's inception, total donations have reached €90 million. Our partnership with UNICEF, begun in 2022, has provided approximately 4.7 million children with educational assistance, delivered life-saving care to 125,000+ vulnerable children and families, and supported emergency response in 8 countries — with expansion into Brazil and Ghana in 2025. From sponsoring schools in India to partnering with the Philippine Red Cross, from inclusive CSR events in Greece to mentoring youth in Peru, our global teams do not just respond to need — they help build long-term resilience. The COTW Awards celebrate the employee-led changemakers who bring this commitment to life every year.

At TP, inclusion is not a program — it is how we operate. Our multicultural workforce of nearly 490,000 people, spanning approximately 100 countries and speaking 400+ languages, is the industry's most diverse. We lead with fairness and respect, listening with intention and creating space for every voice to be heard and every person to contribute confidently. We have achieved gender balance across our workforce and in management positions — 49% of management positions are held by women — and we score consistently high on the professional gender equality index in France. Through TP Women, our global initiative, we promote gender equity, strengthen inclusive leadership, and accelerate opportunities for women to grow and lead. Through Impact Sourcing, we open doors for diverse talent from underserved communities, creating professional growth and sustainable impact at scale. Our Global Inclusion and Belonging Policy, Human Rights Policy, and Health and Safety Policy translate our principles into accountable daily practice — in every country, in every site. We believe all employees need to be treated with respect, dignity, and acceptance. Full stop.