Introducing Praxidia: Unlocking the value behind 40 years of best-practice industry experience from Teleperformance, the worldwide leader in outsourced omnichannel customer experience. Every year Teleperformance engages with 40% of the world’s population, spanning 74 countries worldwide. At Praxidia we draw upon the extensive insights from this operation, to provide an ‘Inside Out’ understanding of customer service best-practice. Our CX lab engages with 180,000 consumers every year, providing an essential ‘Outside In’ perspective of customer behaviour and preference. We have state-of-the-art consulting and analytics practices that enable us to combine these insights with cutting edge AI, pioneering automation technologies, knowledge management, enterprise feedback management, design thinking and community management, to operate business transformation optimization in fast changing environments. Praxidia is unique in bringing together the expertise, the research, and the assessment practice.