Here for the health of your business

Regulation and social change are transforming healthcare at lightning speed. Together with our clients, we’re helping to set the pace. When you work with us, it’s never just about the tools or systems—we’ll dig deep to identify your core challenges before building smart solutions to help you grow your business and deliver the best possible care.

Our experts will work with your team to enhance the efficiency of your operations. With decades of experience in the field, our team can deliver the value, transparency and customization consumers expect while responding to industry shifts in real time.

WHAT WE OFFER

Strategy and digital craftmanship in service of care

Visionary problem-solving. Hyper-efficient operational support. Human-centered design thinking. From innovation to execution, we're helping the biggest names in healthcare create real impact for patients and members.

• Strategy, implementation & operations: From visionary strategy development to efficient operation and outsourcing, our collaborative teams can help you chart the course forward and execute with ease.
• Experience design: We use the power of design thinking to deconstruct your biggest business challenges, develop visionary strategies and inspire fresh approaches to sustainable growth.
• Digital transformation: We work with leaders to define the best path forward for their organization—and harness the tools and technologies that will take them there.

Leverage smart manufacturing technology to accelerate your digital transformation.

Reimagine your manufacturing processes beyond increasing production speed, improving yield, and reducing costs. At UST, we understand process and discrete manufacturing environments. We combine the power of advanced technologies like hybrid cloud, automation, sensors, computer vision, and Artificial Intelligence (AI) to help companies become more efficient and productive. We work with leading manufacturers to leverage these technologies and address the challenges of designing new products and production platforms.

Our end-to-end digital manufacturing solutions address traceability of materials, planning for inflections due to changing consumer demands, accurately forecasting raw material availability, and harnessing efficiency through insights.

OUR SOLUTIONS

Endless avenues for growth and efficiency

Successful manufacturers need to harness cloud, automation, connectivity, AI, and analytics to make production more efficient, autonomous, and adaptive. That means smart factory floors, resilient supply chains, and smart products to create more efficiencies for workers on the factory floors and managers. Improved transparency and visibility through digital twins lead to productivity and sustainability in core operations. We help transform your business to meet today’s demand while setting it up for continued future success.

Information technology

With UST’s expertise in IT infrastructure solutions, manufacturing organizations can improve performance efficiency, manufacturing effectiveness, quality, and reliability, thereby increasing competitive advantage. Our offerings include the following:

• SaaS and Enterprise Apps
• Cloud Migration
• Application Development and Modernization
• Enterprise Architecture
• Services Integration Solutions

Operations technology

Our expertise in product lifecycle management, manufacturing execution systems, and product design engineering helps embed greater resilience for our clients. Our smart manufacturing solutions and innovative end-to-end designs help create intelligent products and services and new, hyper-personalized experiences. Together, we help our clients solve business problems, reduce product development costs, and optimize the cost of operations and time to market. Our offerings include the following:

• Product Lifecycle Management
• Manufacturing Execution Systems (MES)
• Product Engineering Agility
• Product Design Engineering
• Supply Chain Resilience and Visibility

Industry 4.0

The fourth industrial revolution (Industry 4.0) continues to shape the manufacturing industry, creating a future defined by digitization. Using the latest digital technologies such as industrial IoT, vision technology, analytics, and automation, we help manufacturing companies take a data-driven approach to intelligent decision-making, responsiveness and efficiency.

• Industrial IoT
• Vision Technology
• Data & Analytics
• Automation
• Environmental, Social and Governance (ESG)

Quick. Reliable. Transparent.

Faced with cybersecurity threats, shifting educational needs and growing technical demands, governments, non-profits, public healthcare organizations and NGOs must either prepare for the unexpected or play catch-up. Our products, platforms and expertise are helping the public sector reshape these obstacles into opportunities. As your partner, we grasp your immediate challenges, then go one step further to uncover hidden potential.

We work in lockstep to reshape your technical capabilities into next-generation systems that deliver real impact to the people you serve. From increasing access to education through AR/VR technologies to securing smart cities to reimagining health and human services, we’ve consistently delivered transformation at the volume needed to enhance public services—continuously pushing you forward, fast.

WHAT WE OFFER

Your complete package

There’s no one-size-fits-all approach to the challenges you face in the public sector. Which is why we seek the best way forward for you, using our digital expertise and industry insights.

• Strategy, Implementation & Operations: From visionary strategy development to efficient operation and outsourcing, our collaborative teams can help you chart the course forward and execute with ease.
• Experience Design: We use the power of design thinking to deconstruct your biggest business challenges, develop visionary strategies and inspire fresh approaches to sustainable growth.
• Digital Transformation: We work with leaders to define the best path forward for their organization—and harness the tools and technologies that will take them there.

For over 20 years, we’ve helped the best retailers in the world transform how they reach their customers. UST can help you define high-impact areas for improvement, design systems for peak efficiency, deploy tools to give you predictive insights and seamlessly integrate your operations. Our unique approach helps you deliver new and captivating customer experiences.

We’ll help you gain control over your supply chain and bring new products to market faster than you thought was possible. Partnering with us also brings you into our ecosystem of nimble technology partnerships and the resources of our advanced innovation labs, which leverages decades of research and development. With UST, you’ll soon be able to scale faster, and maximize your impact in the market.

OUR SOLUTIONS

Redefining retail with solutions tailored to your needs

From supply chain management to in-store experiences, we’ll help you revolutionize your business to satisfy consumers and build lifetime value.

• Supply Chain Visibility: With our end-to-end supply chain solutions, we’ll help you drive efficiencies and increase value. The result? Greater resilience and a sustainable competitive advantage.
• Frictionless Solutions: Find out how UST can reduce the friction in your point of sale so neither you nor your customers get burned.
• AiSense: UST AiSense is palate driven food & beverage recommendation solution proving your customers with a hyper-personalized shopping experience.

MORE SOLUTIONS

The whole picture

UST offers a broad range of solutions to revolutionize your retail experience and help you build for boundless impact

Data Analytics

When it comes to data analytics, pricing and merchandizing, we offer a holistic, integrated approach. By combining our consulting, data engineering and advanced analytics expertise, we help you increase profits and amplify your associates’ capabilities.

Edge for Retail

UST Edge for Retail is a vision intelligence platform that offers a new way for enterprise class global retailers to improve store performance.

Partner for transformational impact

In a highly regulated sector of the economy, characterized by unpredictability and volatility, facing fierce competition and constant disruption, we are the partner of choice for the leading financial institutions worldwide.

As experts with extensive domain and technical expertise, we work closely with you and help you address your customers’ needs, distill agility in your business, and generate insights from your data to increase business value.

WHAT WE OFFER

A smart approach for your digital journey

Differentiated value propositions. Intelligent automation of operations. Human-centric design thinking. From strategy to execution, we combine deep domain knowledge with the latest technology to deliver impactful results to your business and your customers. 

• Strategy, Implementation & Operations: From visionary strategy development to robust and resilient operations, our teams can help you realize value, capture business growth and execute with ease.
• Experience Design: We use empathy-focused design thinking to reimagine digital customer experience and help you grow brand loyalty.
• Digital Transformation: We help you harness the power of digital technologies to transform your business in a meaningful and sustainable way to achieve your goals.

CAPABILITIES

Accelerate your digital journey

We support every step of your digital transformation with innovative accelerators, robust platforms and talented subject matter experts.

Agile Transformation

We thrive on agility beyond abilities. By realizing the potential of lean agility, we’ll help you accelerate time to market, increase customer satisfaction and improve productivity.

Custom Application Engineering & Data Solutions

We decipher knowledge beyond data points, unlocking the power of data to address organizational and customer needs.

Automation

We power business transformation beyond automation, injecting intelligence into process automation to drive operational efficiency and customer satisfaction.

Cyber Security & Risk Management

We safeguard your business beyond security, orchestrating and automating security operations to protect your data, your network and your customers.

Elite engineering. Sustainable success. 

With a global footprint and end-to-end engineering capabilities, we’re helping organizations across the globe power the next generation of innovative technologies, creating tangible impact for their customers. Our semiconductor expertise spans every industry vertical and addresses the entire engineering product development cycle, from market feasibility to solution delivery.

Our scale offers efficiency and technological prowess—with highly experienced teams, we can handle extreme complexity with ease. And UST’s co-creative, customer-focused process ensures you’re working with a partner who understands your goals and will help you build for sustainable success. 

SERVICES

Top-notch execution of your silicon design challenges

From conceptualization to implementation, our solutioning approach and depth of technical expertise help you move faster on your product development cycle. 

PRE-SILICON

Our approach is rooted not just in silicon engineering prowess, but in visionary strategic thinking and out-of-box solutions. We work with you to understand your pre-silicon design challenges, discover unique solutions and translate them into advanced, performance-oriented designs ahead of your competition. 

POST-SILICON

Our highly skilled teams perform functional validation of your silicon on a variety of platforms, offering extensive bench validation and electrical characterization. For even your most complex designs, we can create the testing strategies needed to productize them in the shortest amount of time. 

EMBEDDED SOFTWARE

With our technical expertise and advanced capabilities in software development across a variety of industry verticals, we’re the solution provider who can see you over the finish line. Working together, we help you build the best of applications, maximize usability, enable interoperability and successfully bring your solution to market.

INNOVATION ECOSYSTEM

A system built to amplify your impact

With seamless integration and the ability to execute on highly complex designs, we operate at the vanguard of engineering technology. Our agile, innovative approach to semiconductor engineering is supported by our innovation ecosystem—a network of partners, programs and innovation centers that work together to enhance your offerings, increase speed to market and apply novel approaches to your challenges.

At the forefront of digital technology and engagement

We’re digital enablers and engineers. Creative collaborators and agents of change. Whether you’re part of the communications industry, media and entertainment or a technology provider, we’re poised to tackle your unique challenges. You’ll benefit from our diverse talent and deep domain expertise as we devise better, more efficient ways of helping you streamline your business and satisfy your customers through digital techniques. We’ll help you simplify the endless details of entertainment productions to cut costs and complexity.

Ensure your internal digital experiences are as fresh as your first-rate, customer-facing ones. And at each step of the process, we’ll customize our delivery to suit your needs, your pace and your strategy—all while giving you a competitive edge that will stand the test of time.

WHAT WE OFFER

Proactive partners with top-notch tech

Whether you’re looking to improve your product development lifecycle, expand your reach to new markets or enhance your customer experience, we’ll work with you to identify the best opportunities for your business—then provide industry-specific solutions to meet your unique needs.

• Strategy, Implementation & Operations: From visionary strategy development to efficient operation and outsourcing, our collaborative teams can help you chart the course forward and execute with ease.
• Experience Design: We use the power of design thinking to deconstruct your biggest business challenges, develop visionary strategies and inspire fresh approaches to sustainable growth.
• Digital Transformation: We work with leaders to define the best path forward for their organization—and harness the tools and technologies that will take them there.

INNOVATION ECOSYSTEM

A system built to amplify your impact

Everything we do is made possible through a deep commitment to collaboration and a powerful network of experts. Our ecosystem is a web of partners, programs and innovation centers that work together to enhance your offerings, increase speed to market and apply novel approaches to your challenges.

Harness the power of cloud to accelerate business outcomes from migration to modernization

Your journey is our journey. Our UST cloud experts work together with you, co-ideating your cloud strategy, positioning your organization to succeed today and tomorrow. UST has a suite of cloud solutions and services to accelerate your cloud transformation to quickly produce business value.

Our cloud ecosystem is a web of platforms, accelerators, methodologies, resources, and innovation labs that work together to reimagine your business, increase speed to market and apply novel approaches to your challenges. We have a deep commitment to collaboration and a powerful network of inspiring experts.

OUR SOLUTIONS

Your cloud transformation should be as unique as your business

Migrate to the cloud and modernize applications with an intent-driven strategy. Get your questions answered by scheduling a 30 minute cloud consultation. We’ll give you a cloud expert who has seen it all and can clear the air on cloud for your business.

Cloud Infrastructure Solutions

Cloud migration and operation management

Transform seamlessly, optimize performance, and do more with less

• Automated workload migration
• Single view integrated multi-cloud management
• Standardization, cost optimization, and compliance
• Security

Application Modernization

API and Microservices-centric native development.

Design new, refactor, re-engineer, refresh, replace or retire your applications

• Cloud agnostic containerization
• Microservices-centric design   
• Single site reliability engineering
• Legacy application rationalization

Development Acceleration

Platforms and reusable components to accelerate application development

Develop and deliver faster, smarter, with more visibility.

• Application delivery acceleration and transparency
• Analytics workload management
• Seamless deployment, metering, and monitoring
• DevOps, DevSecOps, SRE

Strategic Alliance Partners

Cloud infrastructure expertise with all major cloud vendors.

Making the right choices – private, public and hybrid clouds

We are cloud agnostic but also have strong partnerships with AWS, Azure, and GCP to enable seamless digital transformation. Adept with cloud native approaches we work with you to customize and implement the cloud solution that best fits your needs.

Peak performance, powered by data!

To build resilience, we help clients ingest, collect, curate and deliver essential business data. Using a holistic, integrated approach, we optimize the journey from data intake to actionable insight by combining our consulting, data engineering and advanced analytics capabilities.

And by tapping into the latest in big data and advanced analytics research through partners like Stanford and MIT. Working together, we prioritize the data engineering projects that will create the most value for your business. Then, we tackle them head-on—giving you more freedom, choice and vendor independence. By accelerating your transformation journey, we’ll help you stay competitive, be more proactive and efficient, and unlock additional revenue streams by monetizing your data.

EXPERTISE

Redefine intelligence

From data intake and engineering to algorithms and modeling, we offer a complete set of tools and services that draw valuable, actionable insights from the most complex data.

Advanced Analytics — Artificial Intelligence & Machine Learning

With a comprehensive platform view of the advanced analytics lifecycle across the enterprise, we offer a variety of advanced algorithmic accelerators—with capabilities ranging from intelligent process automation to natural language processing to machine comprehension and algorithmic explainability.

Privacy and Compliance

UST Privacy Proof’s cloud-based privacy solutions and services transform and streamline your privacy program so you can focus on strategic planning, optimizing value, and minimizing risk. Services include: NIST Privacy Maturity Assessment, AI Data Discovery & Classification, Real-Time Automated Privacy Compliance, and DSAR Case Management.

Data — Engineering for Accelerating Actionable Insights

We cover all aspects of data management to accelerate your business results—including consulting on your data architecture, platform selection and roadmaps. Enabling delivery of analytics and insights. And generating meaningful insights through advanced analytics.

OUR APPROACH

A smarter collaboration

When we work with our clients, it’s about more than just a contract—it’s about a relationship built on understanding your business goals. Uncovering your real needs. And advancing your data capabilities with the perfect blend of our products, platforms and creative ingenuity.

Light on your feet, heavy on outcomes.

The “new normal” is a sea of continual change and increasing volatility. In today’s adapt-or-else world of business, you need more than speed. You need a guide who listens—and an outcome-based approach that can respond to rapidly changing market dynamics, customer demands and industry standards.

We tailor our agility offerings to meet your unique needs and business realities, so you can continuously evolve the way you work and think. Whether we’re introducing agile principles and practices, building agile capabilities or integrating agile concepts to your workforce, processes and product development, we’ll help you navigate uncertainty, so your business can thrive in the times ahead.

EXPERTISE

A relentless focus on value

From products and processes to people, we’ll help you remove the barriers that keep you from becoming the adaptive, customer-centric and high-impact business you want to be.

Enterprise and Business Agility

Unleash the power of agility principles across your operations. From human resources and legal to risk management and governance, our coaches will help you reshape the behaviors, practices and structures of your enterprise to better align with your most important outcomes and priorities.

Culture & Change Management

Building a sustainable and highly adaptive business takes an all-hands-on-deck effort, with all oars rowing in the same direction. We’ll help bring your people together, empowering them to solve the right problems in the right way.

Agile Delivery

Mature agile delivery is not just about using Scrum or Kanban to build software—it’s an organic process of continuous outcome optimization. With a deep understanding of the dynamics, intricacies and constraints of lean-agile and CI/CD practices, we can drive extraordinary results for your development teams.

OUR APPROACH

The speed of listening

When it comes to agile transformation, we start with our two best tools: our ears. Then we work side by side to introduce new levels of speed, efficiency and flexibility into the fabric of your business.

The Art of the Possible

At UST, our work is powered by a nimble, highly tuned, organic, digital innovation assurance approach built from diverse experiences around the world, intense collaboration, and intuitive, scalable techniques and methods.

We apply an empathy-first design thinking philosophy to formulate solutions customized to our clients’ needs and schedules. UST Innovation Assurance takes the art of the possible and makes it a reality by combining innovative thinking with a methodical approach. It paves the way for us to identify clients' problem areas and design, develop, and build some of the world’s most advanced digital products in as few as eight weeks..

Philosophy of Innovation

Innovation occurs at the intersection of a business problem and powerful insight. UST Innovation’s end-to-end model helps clients attain meaningful solution ideation.

• Problem Analysis: Market insights help identify the problems that hinder company growth.
• Concept Development: Addressing the right problem paves the way to creating the right solution.
• Concept to Product: We develop and run experiments based on the ideas selected to prove our hypothesis. User interaction prototypes.
• Viable Product: Our scalable engineering solutions help develop the chosen product and bring it to market as needed.

Focused solutions for business users and IT developers

 All of UST’s capabilities and learnings have been distilled into two platforms to enhance productivity—one is focused on business users, and the other on IT.

By integrating automation across the lifecycle and standardization of development accelerators, we’ve helped clients improve their productivity by 30% or more. For business operations in manually intensive areas, like reconciliations across the supply chain and benefit configurations for payers, gains can be even greater—with costs decreasing by over 50%.

OUR WORK

A rapid road to business success

From complex corporations to small businesses, we’ve helped clients of all sizes automate their processes and reduce operational costs by up to 70%.

OUR APPROACH

Partners in technology, partners in growth 

When we accompany you on your automation journey, it’s not just about the technical requirements. We work in lockstep with you from start to finish to find the best path forward. 

An integrated approach to fuel your success

As disruptive digital experiences reshape the way we live, your organization must respond swiftly—or risk falling behind. At UST, we blend design, technology, art, research and engineering to build sustainable digital strategies that deliver big change, fast.

After digging deep to fully understand your business and your customers, we tap into our innovation ecosystem, industry expertise and rich set of platforms to develop unique solutions—all validated with real users and engineered to scale. We’ll help you reduce costs, boost revenue and co-create lasting experiences across digital channels, so you can get better results with less effort, and realize your business vision.

EXPERTISE

A one-stop digital shop

From big-picture digital strategy to the finest technical details, we’ll help you define, design and build what’s next, so you can stand out in the digital marketplace.

Digital Transformation Exploration & Strategy

We partner with your company’s digital leaders to create a transformation program that supports your strategic goals, and identify areas where partnerships, investments and outsourcing can enhance your digital business capabilities.

Digital Transformation Implementation

We partner with your company’s digital leaders to create a transformation program that supports your strategic goals, and identify areas where partnerships, investments and outsourcing can enhance your digital business capabilities.

Digital Architecture

We optimize your technology to make your delivery and operations repeatable, predictable and secure. 

OUR APPROACH

Partners in transformation

We work fast to uncover what’s missing and build you a strategy designed to disrupt. Together from start to finish, we’re not done until we’ve enacted change you can see.

The era of a smarter SOC

To counteract today’s increasingly sophisticated cyber attacks, you need robust, failsafe cyber security solutions. You need a risk-driven, coordinated defense that unites the best technologies with human expertise. We offer a cloud-native cyber security services platform that detects, analyzes, and prioritizes vulnerabilities.

With SeeMo, our AI-powered BOT, we orchestrate and automate response steps. At the same time, our dedicated team of security professional collaborates with your internal SOC team to manage and respond to the most urgent incidents. Working together, we’ll help you dramatically reduce the time and money you spend dealing with threats and protecting your most valuable digital assets.

PRODUCTS & PLATFORMS

End-to-end cyber security solutions

Our innovative cyber security platform, cutting-edge technologies, and security experts will help you keep your most valuable assets protected.

CyberProof

Next-generation managed detection and response

Our managed security services use a hybrid delivery model, combining a cloud-native security orchestration, automation and response platform with nation-state-level experts. The result? Continuous improvement of your SOC operations and performance.

• Security Operations Monitoring and Response
• Managed Endpoint Detection and Response
• Continuous Vulnerability Management
• Targeted Threat Intelligence and Threat Hunting
• Cyber Advisory Services (security consulting)
• Security Platform Management

High-tech, meet high-touch

If you're looking to elevate your customer experiences or build new products, we’re ready to help you deliver on your vision at speed, cost, and scale. Led by a team of technologists and engineers, we’ll productize your ideas. We not only minimize your time to market, but accelerate your time to value. From chip to cloud, mobile to desktop, IoT to AI, we use the latest technology to build market-winning products.

Using our agile framework and innovation ecosystem of technology partners, academia, and innovation labs we can build for you a minimum viable product in as short as 3-6 weeks. Together, we’ll engineer flexible, breakthrough and highly monetizable products that are future-proof and your customers love.

WHAT WE DO:

Software Engineering: Our services span the complete software product engineering lifecycle encompassing innovation, design, prototyping and modernization. We focus on business outcomes and great user experiences, creating sustainable products for our clients.  

Silicon Engineering :  Our semiconductor technology delivers next generation chip innovations through turnkey engineering support and consulting services. We address the entire engineering product development cycle from conceptualization to implementation and speed up your product development cycle.  

An approach that speaks “human”

At UST, we approach the customer journey a little differently. We start with the hearts and minds of your consumers—uncovering their deepest motivations. Analyzing their emotional dilemmas. Delving into what they think, and why. Then, through the lens of our proprietary Design for Happiness (D4H) philosophy, we use these revelations to spark innovation, and turn pain points into positive interactions.

With a systems-thinking approach, our multi-disciplinary teams map design, data and technology opportunities to your business priorities. From there, we identify implications for the present and future, prioritize your goals and build a comprehensive and differentiated customer experience strategy that drives meaningful results.

EXPERTISE

Where strategy meets creativity

In everything we do, we listen to your needs and dig deep to understand your customers. Then we create simple, smooth strategies that boost your current abilities, accelerate change and help you craft new, exciting ways forward.

Assessment and Journey Mapping

To create optimal experiences, we start by mapping the entire customer journey from start to finish. Then we identify the best opportunities for solving problems, exceeding expectations and introducing moments of unexpected joy.

Process Consulting

From acquiring customers to building sustained relationships, we work with you across your customer journey to create efficient, impactful processes that are rooted in empathy and guided by ethnographic research.

Change Management

To create and sustain a fresh customer experience, it's often necessary to implement new plans, new rules and new roles within your business. We help the moving parts of your organization—from your teams to your technology—adapt and thrive

The future of customer relationships.

One of the best ways to leave a lasting impression with consumers is to transform your customer experience into a human one. We bring together content, commerce and marketing to personalize and enhance your customer lifecycle. So you can generate awareness and discover new prospects. Increase customer conversions and create loyalty. And turn consumers into advocates.

Our systems-thinking approach brings together multiple disciplines at the intersection of design, art and technology. Together, we build user-first experiences and test them through rapid prototyping iterations—and we don’t stop until each of your products, services and interactions fosters the right connections between your customers and your brand.

EXPERTISE

Where customer-first means human-first

We help you discover the unique human story behind every customer, so you can meet their needs with relevant and timely solutions that matter.

Customer Analytics

Collecting data is only the first step. We draw meaningful insights from personalized customer data, analyze it through the lens of current trends, then create targeted campaigns that help you deliver maximum impact. 

CX Monitoring

We capture insights directly from your customers’ journeys, so you can build meaningful experiences based on first-person perspectives.

CX Optimization

With capabilities like artificial intelligence, we increase your relevance by enhancing your products, services and channels, and placing customers at the center.

Swift execution. Resilient design.

Everything surrounding your products and services plays a role in driving lasting, meaningful relationships with your customers. By putting simplicity at the core of our design, we’ll help you create unique experience strategies across channels. First, we’ll uncover critical insights about your users—what they want.

What they need. How they feel. Then, we’ll bring together experts from across our technical and creative disciplines to address those findings holistically. Through a quick and nimble process, we’ll rapidly develop prototypes, test them in real time, then use what we’ve learned to create better and better solutions until we reach your goal. And because we’re focused on execution from the start, we’ll help you implement your products and services smoothly without losing the integrity of your design.

EXPERTISE

Intuitive design driven by real insight

Qualitative research. Imaginative ideas. Sustainable results. We’ll help you define the strategies you need to create products and services that put your users first.

Design Thinking

Together, we begin by defining the problem, delving beneath the surface to uncover the hidden challenges facing your users. Then we ideate, prototype, test and repeat until we meet their needs—and yours. 

UX Design

For us, designing a product starts with developing a concept, then fully implementing, integrating and maintaining it throughout the entire user journey. 

Experience Transformation

Driven by our unique, human-first design approach, we work hand in hand with you to develop an experience strategy built on empathy and emotional intelligence, placing people at the center.

Prototyping

We rapidly transform ideas into tangible products that we test and validate on real users. With each iteration, we adapt our approach until we find the solution that will create the greatest impact.

A smart approach to sustainable tech

Working together, we combine art and design with business and technology, creating customer and employee experiences that are disruptive. Differentiating. And digital first. But to bring these solutions to life, you need a partner who also understands the power—and the limitations—of today’s technology. Bolstered by a robust alliance ecosystem, our teams bring with them years of experience across leading platforms.

We architect, implement and support the right experience stack to make the biggest impact. And with expertise across the latest frameworks, we help ensure flawless execution across channels like web, mobile and wearables. Plus, with over 20 years of experience working across a wide variety of industries—from finance to retail to healthcare—we can tailor any solution to meet the specific demands of your market.

EXPERTISE

Technologists who ask “why”

We’re visionary strategists who speak the language of experience design and technology. We help you select the most efficient, cost-effective and sustainable platforms for your organization, then implement them with your users in mind. And as your partner, we always go deeper to uncover your hidden needs, so we can build the fastest, smoothest road to your success.

IT Advisory and Consulting

By taking into account the demands of your customers and your entire organization, we’ll help you develop an IT strategy that’s not only comprehensive, but sustainable.

Platform Implementation

We implement platforms end-to-end, supporting both your needs and the needs of your customers.

Migration and Upgrade

Our data migration utility enables the quick and efficient transfer of tremendous amounts of data onto new platforms.

Application Maintenance

From updating legacy applications to troubleshooting issues, we work with you to ensure your software applications perform at their peak. 

OUR APPROACH

Collaboration from start to finish

We help you achieve your business goals by introducing flexibility and ease into the way you work—all while developing a relationship you can lean on. 

Reach for real connections

The product and customer lifecycle may begin with design and innovation, but it doesn’t end there for your business—or for us. The next step is ensuring your offerings and value proposition make a splash in the marketplace.

You need to connect with the right people. Anticipate their needs. And establish trust to keep them returning time and time again. Driven by deep insights and fueled by the latest technology, we’ll help you identify exactly what kinds of experiences your prospects are looking for, and where. Then we’ll help you define and manage tailored digital strategies across channels, so you can attract new business while cementing the loyalty of your established customers.

EXPERTISE

Draw personal insight from big data

By distilling large amounts of information into clear insights, we’ll help you develop a marketing strategy that truly resonates with your business and your customers.

Digital Marketing

We’ll work together to define your strategic goals, then explore new ways of connecting with customers across channels using targeted tools like SEO and SEM.

Campaign Management

Using the most powerful software available, we accelerate your campaigns with predictive and real-time insights that enable you reach customers across every channel and platform.

Customer Segmentation

We find the key commonalities across your customer segments—from demographics to interests to buying behavior. Then we tailor your marketing efforts to match their exact needs.

Customer Data Management

We enable you to transparently collect, safely store and effectively manage customer data across touchpoints—so you always have a wealth of valuable information at your fingertips.

Customer Intelligence

Our advanced analytics provide you with a holistic view of not only who your customers are and what they do, but why they do it—so you can make informed decisions about the best ways to connect with them. 

Customer Loyalty

Building on the insights we uncover, we work with you to create new digital experiences and personalized strategies for improving your customer relationships. 

OUR APPROACH

Experts in collaboration

We tap into our unique innovation ecosystem and alliance of partners to bring you the latest marketing tools, platforms and techniques. And we do it as a team—listening to your needs and walking by your side at every step.

A smarter way to shop

Now, more than ever, users are looking to online, mobile and social channels to make fast, easy, informed purchases. As online retailers seek to expand their digital transaction capabilities, we offer our clients a different kind of approach—a content and experience-driven transformation for your digital store.

Using the most advanced tools—like automation and AI—we create seamless, intuitive and personalized interactions across all touchpoints of the buying journey. Working together, we design, build and test prototypes from the user’s point of view in our flexible environment. And we do it all with one goal in mind: creating an immersive self-service shopping experience that boosts your business and sustains your success.

EXPERTISE

Intelligent support for smoother journeys

We make it easier to manage online transactions with customized tools and simple solutions that promote intuitive customer experiences.

Mobile, Digital, Social Commerce

We bring your digital experience directly to the user, enabling seamless transactions through mobile, one-click pay and social media channels.

Subscription Management

We connect you to management applications that make quick work of handling customer subscriptions and payment support in the marketplace.

Configure, Price and Quote

We provide advanced, customized software that enables you to quote prices for complex sales quickly and accurately.

Account Management

We simplify how you manage customer accounts across platforms with tailored support that keeps everything in one place.

OUR APPROACH

Dynamic partnership

We move fast to design and build the best experiences for your customers. But it doesn’t end there. We offer the ongoing support you need to run, grow and expand your digital transaction capabilities successfully.

Elegant, holistic, user-centered solutions

An approved IT strategy—supported by a strong, secure framework—is critical to pursuing the right path forward for your business. Grounded in a thorough understanding of your needs, we’ll help you create and realize a goal-centered blueprint that integrates your platforms, processes and people.

With our domain-sensitive, minimalist methodology and customizable approach, we’ll work with you to achieve outcomes that drive value for your business. Together, we’ll move at speed, while you enjoy the freedom to calibrate your strategic vision, drive internal adoption and productivity, and ensure customer delight..

EXPERTISE

Working knowledge, meet techno-functional proficiency

From well-crafted strategies to expert execution, we’ll dig deep to find technology solutions that link your tech and data initiatives to your most important business goals.

IT Implementation Consulting & Maturity Assessments

Starting with an assessment of your information systems, business functions and technological components, we’ll develop a program that optimizes the techno-functional elements you need to position your organization for new markets and growth.

Technology Selection & Buy-or-Build Consulting

Moving critical applications to a different platform helps you modernize, but it also poses risks. Our holistic, product-agnostic approach to selecting your technology stack uses best-of-breed technologies and buy-or-build options to deliver superior performance.

Data Strategy

Moving critical applications to a different platform helps you modernize, but it also poses risks. Our holistic, product-agnostic approach to selecting your technology stack uses best-of-breed technologies and buy-or-build options to deliver superior performance.

Test Strategy

Using a well-defined set of methods and techniques, we’ll help you establish a standardized structure for organizational quality. Together, we’ll realize your business processes, retrain your workforce and bring technological innovation with AI-based automation testing for performance, reliability, security and chaos.

OUR APPROACH

Built for business

We’re not just invested in your IT success. When you work with us, you get a partner who’s committed to helping you realize the full potential of your business—and we won’t stop until we make it a reality.

Operational performance. On-going improvement

Responsive processes. Smart systems. Human-centered design. While our digital transformation services help enhance your user experience, our operations teams use intelligent process automation and seamless global delivery models to increase efficiency and resiliency while optimizing costs.

And we do it all as your partner, using business outcome-based models that are crafted to help you achieve your unique brand of success.

EXPERTISE

Smart decisions. Powerful outcomes.

With specific capabilities for each of your needs, we offer platform enablement to accelerate outcomes, along with associated services that reduce costs, streamline processes, apply automation and develop your infrastructure for the future.

Technology Operations

Our automation technology and AI-centric approach give you the insights and analytics needed to operate at the right capacity—saving time, cutting costs, enabling rapid decisions and opening new opportunities for growth. 

• Application Maintenance
• Application Assessment
• Portfolio Assessment
• Managed NOC and SOC services
• End-User Computing Support
• Database Administration
• Elastic Infrastructure as a Service
• Support Automation
• Transition Services
• UST SmartOps
• iBoard

Business Operations

Reimagine the way your business operates

Deliver exceptional experiences to your customers and internal teams by combining automation with domain expertise, intuitive processes and empathetic human touch. Our services provide highly flexible and variable-use models to cover everything from front office digitization to back-office automation.

• UST SmartOps
• Process Automation Services
• UST Omni

OUR APPROACH

Together from start to finish

Whether we’re helping you scale your tech capabilities or cutting to the strategic core of your business challenges, we do it a little differently at UST. Starting with a premise of partnership, we cultivate an agile, co-creative working style—all while working toward measurable, sustainable results.

Nimble talent-sourcing solutions

We use a unique lifecycle approach to our recruiting strategy that ensures we always have highly technical resources available at the right time to meet your needs. Our strong talent bench includes people with high-demand skill sets ready to be deployed quickly. With our IT background, we can understand and solve your specific needs fast, accelerating your projects and plans..

We can ramp up small, medium, and large IT teams in short timeframes. Whether your needs are full-time, part-time, onsite, offsite, onshore, or nearshore, or you’re just looking for a new perspective on your talent strategy. We deliver across the tech sphere.

EXPERTISE

Top-notch teams, smarter sourcing

Supported by our tried-and-tested coaching and mentorship techniques, our talent is ready to deliver exponential results for your organization.

Diversity Sourcing

Through UST Step IT Up—our apprenticeship program for women, minorities and veterans—you'll gain access to a diverse, sustainable pipeline of passionate and skilled technology professionals. Approved by the U.S. Department of Labor, UST Step IT Up trains and places talent according to your needs—all for less than the cost of college campus recruiting and at no risk to you.

Domestic Delivery Centers

Our US-based delivery centers—located near talent-rich college cities anchored by major IT universities across the United States—offer a high-quality, cost-effective alternative to offshore sourcing

Global Sourcing Centers of Excellence

Our global sourcing centers—located in 15 countries on five continents and supporting 27 countries—partner with local governments, universities and companies to create a talent ecosystem that drives innovation and improves your onshore, nearshore, and offshore strategies.

OUR APPROACH

Solving Business Problems with Technology

We are rooted in 20+ years of product engineering and application development, along with many other areas of IT expertise. Our recruitment team bridges the skills gap between organizations and their technology needs. Our complete lifecycle approach is backed by decades of combined IT and technical recruiting proficiency. A proactive and continuous approach to finding resources ensures the pipeline is always active and rich with highly skilled talent.

Expedite your cloud-bound strategy with our full lifecycle modernization services

Companies of all sizes are grappling with aging, complex systems that are costly to maintain and too inflexible to support new business initiatives. UST integrates a community of digital transformation experts to engineer an end-to-end methodology, provide innovative developer tools and platforms and establish a cloud-agnostic approach to help you create new applications or efficiently migrate your existing application portfolios to the cloud. Our repeatable process and accelerators will help you completely reimagine your business, accelerate your speed to market, address technical debt and fortify your security posture.

BENEFITS

Applications engineered for the cloud

While every client's journey is unique, we consider certain aspects of our approach to be universal. We not only deliver results, but focus on engaging with our clients in ways that are authentic and meaningful.

• Reimage your business: We design and modernize application portfolios to address business inflections, harness converging technologies and drive disruptive innovation.

• Accelerate speed to market: We take a platform/reusable solution-based approach to speed up modernization efforts and fundamentally accelerate our clients’ speed to market.

• Reduce cost of solutions: We are laser-focused on getting it right the first time, combining a shift-left approach and scaffolding techniques to significantly reduce cost of solutions.

• Reduce security threats: We modernize your applications while fortifying your security posture with a shift-left approach, instituting DevSecOps practices to preempt potential vulnerabilities.

OUR SOLUTIONS

Explore our comprehensive suite of platforms, products and services

UST provides an end-to-end methodology, fined tuned over two decades, to help rationalize your application portfolio. Our expertise runs the gamut, from retooling, refactoring, reengineering and refreshing your existing portfolio to replacing and retiring applications with entirely new ones built for the cloud.

Assess and develop strategy

We assess your portfolio’s current state by looking not just at the technology, but also the entire business. Line of business mapping helps us understand which applications are in use, your business’ operational costs, and your application modernization goals.

•  Assess your current architecture
• Map applications that satisfy a business need
• Develop a modernization strategy
• Choose a public, private or hybrid cloud environment

Construct a modernization plan

Because your company may have multiple lines of business, modernization may require a hybrid approach. UST’s digital migration plan will identify and outline the best strategies, platform-led services, cloud-based technologies and architectural frameworks to accelerate application portfolio modernization.

• Reengineer your business
• Reengineer your processes
• Rationalize where to apply modernization efforts
• Refactor your workloads
• Convert to the target stack

Implement plan to optimize portfolio

Modernization requires a combination of services and platforms to achieve your business goals. UST uses a balanced, cloud-agnostic approach that leverages containers, microservices and other technologies to enable a seamless transition.

• Enable the cloud for your business
• Refresh and retain existing cloud workloads
• Rehost applications in the cloud
• Replace current applications with new products
• Automate resource-intensive modernization tasks

Provide support after deployment

We will work with you to transform your team and practices to better manage portfolios and adopt modern DevOps, DevSecOps and SRE practices. At the same time, we will also help decommission outdated applications and archive core data as needed for future retrieval and use.

• Retrain your workforce to use the cloud of choice
• Retire and decommission outdated applications

We provide the context. You focus on the core.

When tackling any business challenge, it’s imperative to solve for the right problem in the right way—and always with the best tools for the job. Our products and platforms will help you convert big ideas into innovative solutions that are quick and cost-effective.

We help you streamline your business and IT operations through intelligent automation. Accelerate your transformation journey with a first-of-its-kind integrated and automated platform for both developers and data scientists. And fortify your business with proactive, customizable cyber security. Our domain platforms are designed to remove obstacles that can hinder growth, and to empower your people to focus on the greatest opportunities for impact. In the end, we commit to your business outcomes: reaping the benefits of improved efficiency, lowering costs and increasing revenue.

Platform highlights

UST SmartOps

Our platform intelligently automates processes to streamline business operations, resulting in improved efficiency and greater profitability.

UST IQ

UST IQ provides a comprehensive modular platform designed to manage every aspect of the data engineering pipeline from ingestion to insight.

UST PACE

UST PACE is a collaborative, accelerated transformation factory for both application developers and data scientists. With customizable, plug-and-play functionality and an intuitive interface, the platform offers users a common, integrated experience of development accelerators, CI/CD templates, test automation suites and project status dashboards. Your teams can rapidly build, and then deploy to any cloud, on-premises or hybrid environment, with any software—in just one click.

UST HealthProof

UST HealthProof platforms are customizable. They're cost effective. They deploy quickly. And most importantly, they scale. Our solutions solve complex operational challenges across all lines of business: Medicare, Medicaid, Commercial, Individual, and Self-funded employer health plans. We streamline your health plan operations so you can focus on what matters most - the health of your members.

UST SmartOps is an Intelligent Automation platform that holistically learns and reimagines your business processes to enhance efficiency, reduce cost, and increase profitability. With its advanced AI capabilities, the platform revolutionizes your business processes with intelligent and actionable insights from documents, performs smart root-cause analysis, automates the resolution of incidents, and more. With its Gen AI co-pilot, no-code workflow builder, and seamless integration capability with your existing systems, the platform transforms operations and accelerates your digital journey.

Generative workflow builder

Empower your people to create digital workflows from a library of pre-built automation components through natural language interactions with SmartGenie, our generative AI co-pilot.

Seamless integration

Integrate with a broad spectrum of systems, applications and data sources, enabling seamless data exchange and end-end process orchestration. Our rHub and iHub components allow integration with your existing systems via APIs, queues or email channels.

Cutting-edge analytics

Get real-time analytics and smart dashboards that provide insights on business processes, enabling informed decision-making and process improvement.

Enterprise-grade security

Safeguard confidential information while adhering to current security and regulatory protocols.

Elastic performance and scalability

Experience seamless scalability to accommodate your expanding enterprise's evolving needs and get unhindered performance.

UST SmartVision, the intelligent document processing capability of SmartOps, helps reimagine your document-centric business processes. Leveraging AI and machine learning, SmartVision delivers business value by driving accelerated model training, accurate extraction, document intelligence, customizable workflows, human-in-the-loop capabilities and actionable insights derived from structured, semi-structured, or unstructured documents. The platform offers these capabilities in a user-friendly format, ensuring easy integration and adaptation to clients' specific business requirements, making it domain and template-agnostic.

Long document extraction

The introduction of the long document extraction capability marks a significant leap forward for SmartVision into the unstructured document processing space. This feature empowers users to efficiently navigate, review, and extract specific sections from lengthy, unstructured documents.

Gen AI co-pilot

SmartGenie, the generative AI co-pilot of SmartVision, allows users to interact live with their documents. It leverages Large Language Models (LLMs) to contextually analyze documents, extract relevant portions of data with unprecedented accuracy, and offer concise summarization.

SV connect – modularity

SV Connect allows external systems to connect seamlessly with SmartVision in a plug-and-play model, enabling customers to build end-to-end business processes that are curated to their specific requirements. 

Zero-shot training

SmartVision’s patented Zero-shot training technique requires minimal training sample document set to train the models for data extraction. This helps users effectively deal with diverse and heterogeneous sets of document formats.

Automated version comparison

Accelerate your reviews with automated document version comparison, change identification, and summary reports.

Model hub

Select the appropriate AI model from a curated and pre-trained model library for faster and more efficient document processing.

UST SmartOps for IT (AIOps) transforms traditional IT operations by infusing Intelligent Automation. It helps automate your IT operations through smart root cause analysis and resolution. It leverages generative AI-powered co-pilot, cross-tool intelligence, and a comprehensive data lake of incident history and knowledge base to deliver scaled autonomous IT operations. This enables enterprises to optimally manage their distributed IT infrastructure and enhance resiliency through predictive analytics, real-time issue detection, and automated resolution.

Intelligent noise reduction

SmartOps eliminates alert noise and empowers the IT operations team to enhance efficiency by detecting critical signals amidst overloaded alert information. It can suppress, deduplicate, enrich, and correlate heterogeneous and high-volume alerts.

Seamless integration

SmartOps integrates seamlessly with your existing tech stack to provide a single pane of glass and enables alert enrichment and auto-ticketing. It can integrate with Dynatrace, ServiceNow, LogicMonitor, Jira, Freshservice, Verba, Forescout, Datadog, Solarwinds, Prometheus, etc., to seamlessly orchestrate IT operations.

Gen AI-powered RCA and resolution

SmartGenie, the generative AI co-pilot of SmartOps, generates a clear and concise incident overview. It includes the probable root causes and recommends resolution steps for the human agent. The platform analyzes complex alerts, events, past incidents, and its vast knowledge base. 

Auto-ticket creation

SmartOps AIOps accelerates incident response with automated ITSM ticket creation, auto-notification to collaboration tools, customizable auto-triage, and bi-directional integration with ITSM (to keep both systems in sync always). Tickets are updated on both platforms, allowing you to continue working in ITSM while leveraging insights and information from AIOps.

Critical event prediction

SmartOps AIOps uses historical data and machine learning algorithms to proactively identify potential issues and take preventative actions before they lead to downtime or other negative impacts. Our patent-pending algorithms use AI/ML techniques to predict critical events and provide ITOps teams sufficient lead time to prevent an outage.

Auto remediation

The Auto Remediation feature of the platform couples AI/ML-based ticket intent identification with automation stories to accelerate resolution and dramatically improve MTTR.

Limitations of ETL & ELT

ETL is structured but limiting, and ELT can easily turn your data lake into a data swamp. These approaches have in common the first step, Extraction, i.e., copying the data from its current location so you can work on it. This is very time-consuming and expensive.

eXplore. Choose, Load

A new approach is required that empowers users to eXplore data where it resides, Choose which data they want to work with, and then Load it for analysis. This XCL represents a “Shift-Left” Data Pipeline paradigm bringing all users who wish to interact with data and derive faster, relevant insights much closer to the data and insights they are striving to derive.

Insights at Warp Speed

UST IQ enables organizations to explore their data in situ, delivering insights at warp speed! The UST IQ platform provides direct access to the data where it resides and avoids the creation of data swamps. So whether you have a Data Lake, Fabric, or Mesh, learn how to XCL and accelerate your data’s time to value!

UST PACE is a collaborative, accelerated transformation factory for both application developers and data scientists. With customizable, plug-and-play functionality and an intuitive interface, the platform offers users a common, integrated experience of development accelerators, CI/CD templates, test automation suites and project status dashboards. Your teams can rapidly build, and then deploy to any cloud, on-premises or hybrid environment, with any software—in just one click.

Accelerate to innovate

Leverage UST cloud platforms and platform-led design services to accelerate your digital transformation journey, unlock innovation, and turbocharge your speed to market. The road to faster development begins with the right framework and tools to orchestrate and automate continuous releases and continuous delivery. Implementing reusable architectures built on microservices reduces complexity and increases flexibility to scale.

Our teams work side by side with you from design to development to deployment helping you transform your organization to be more lean and agile through DevOps, DevSecOps, or SRE best practices.

UST HealthProof platforms are customizable. They're cost effective. They deploy quickly. And most importantly, they scale. Our solutions solve complex operational challenges across all lines of business: Medicare, Medicaid, Commercial, Individual, and Self-funded employer health plans. We streamline your health plan operations so you can focus on what matters most - the health of your members.

The challenges keep coming for health plans – pressures to reduce costs, the mission to care for members, the ongoing flood of regulatory changes and requirements.

UST HealthProof helps client health plans across the country drive down costs and deliver results across core administration and clinical operations. Our integrated ecosystem delivers health plan technology solutions across all lines of government-sponsored healthcare business. Our teams are focused on building and delivering scalable, modular systems that solve problems for our client plans. We continue to build on our core capabilities with dynamic partners. In 2023, we welcomed Advantasure, a technology solutions company for government-sponsored health plans, as part of the UST HealthProof family. We are excited about building even stronger solutions and technical capabilities as we move forward together. Learn more about Advantasure