The Arvato Supply Chain Solutions’ Business Unit “Tech” offers globally integrated supply chain solutions to the high-tech and consumer electronics industry. With a global team of around 17,000 skilled and committed professionals we operate regional logistics clusters across more than 85 locations in 22 countries in the US, Europe and Asia.

As a trusted partner our proven track record enables you to leverage our industry-specific experience.

Building upon a comprehensive suite of SAP modules, our portfolio encompasses both out-of-the-box as well as tailor-made solutions and services across the above-mentioned industry sectors.

For decades it has been our mission to offer solutions and services that exceed our client's expectations and requirements while adding sustainable value to their supply chain.

We believe that healthcare systems, sales channels and distribution chains undergo constant change to ensure patients derive the greatest benefit from innovative and existing pharmaceuticals and medical products at the most reasonable costs. We support you in making this happen.

Arvato integrates healthcare know-how, economies of scale and a broad understanding of processes and IT systems to develop bespoke outsourcing solutions. Our clients benefit from seamlessly integrated order-to-cash logistics solutions which connect them to the point of care, thus ultimately supporting their patients.

Our guiding principle is: We deliver quality of life!

One Partner

Our quality assurance, managed from a central source, and Europe-wide standardised and SAP-based IT system can be applied to all warehouse locations and minimise the complexity of each process. They also provide manufacturers with a comprehensive and standardised reporting system, maximum transparency, and a contact person responsible for addressing all questions and topics at all sites across Europe.

We develop and implement solutions that actively integrate all players in the healthcare system – from the patient to the doctor and pharmacist, to the health insurance providers and manufacturers. These solutions include the following:

·     Order-to-cash logistic of pharmaceutical products and medical devices, manufactoring & postponement

·     Innovative inventory management at the point of care

·     Integrated services for manufacturers of cell & gene therapies

·     Healthcare e-commerce

Intelligent Supply Chain solutions out of one hand

23,000,000,000 devices are already connected, and counting!

Everyday products go online, the trend is increasing. In today’s world telecommunication technology is omnipresent. Be it through smart phones, connected wearables or the internet-of-things. This ever-expanding ecosystem has its own challenges and opportunities.

For over 25 years we have helped our partners being the pioneers in the telecommunication & IoT sector.

To allow our partners to focus on their core strengths, our integrated end-to-end supply chain solutions encapsulate everything from digital commerce, warehousing, to fulfilment, returns and transport management.

We enable pioneers through passion. Our focus is on people, innovation and internationality.

The success of (digital) business models requires maximum target group empathy, excellent customer communication and a focus on differentiating products in the market. Autonomous driving, electrification, connectivity, new mobility concepts, customer centricity and omnichannel concepts are currently shaping the market. For this we focus as an IT and logistics outsourcing partner on two key factors - stable processes and smooth operations.

For more than 50 years, our renowned customers from the automotive industry have been taking advantage of our partnership-based collaboration and have been driving the digitization of information and processes together with us for around 25 years. Our customers benefit from intelligent, innovative and integrated solutions. Our infrastructure enables a high degree of scalability. Customized, networked solutions are our core competence.

Since 1990, we have been supporting global players in the financial and insurance sector, helping them continually optimize and digitally transform their business processes in the area of sales and marketing.

With our unique integration of logistics, print mangement and IT solutions, we support you finding answers to disruptive market and technology trends like connectivity or data driven business models and changing customer demands.

As Arvato’s first service-providing business and the precursor of Arvato Supply Chain Solutions, we have been providing integrated, comprehensive services for media companies in the B2B und B2C areas for about 60 years.

Vereinigte Verlagsauslieferung (VVA – Arvato Media GmbH) delivers books, CDs, magazines, paper, office and stationery supplies for more than 200 publishing companies as well as games to retail and end users from its three locations in Gütersloh, Verl and Gilching (Verlegerdienst München).

With complementary solutions in the logistics, sales and financial area, we realize together with our customers an individual and market-appropriate complete service from a single source – digitally and physically for B2B and B2C customers.

We have decades of experience in the logistics business as a publishing supplier. We are a wholly-owned subsidiary of Bertelsmann AG and integrated in the Arvato business area Supply Chain Solutions, which makes us a strong partner in the media world.

In the last two decades, supply chain management (SCM) has greatly evolved as a result of tremendous progress in the areas of IT, infrastructure, communication and logistics. In many cases, SCM is becoming increasingly important in the field of management and, at the same time, plays a key role in the smooth and responsible customer experience that today’s consumers expect. A study shows that companies with an optimized production and distribution network can increase their gross margin by 6–10 percent.[i]  

However, the efficient management of supply chain processes that meet the needs of the modern business environment is quite a challenge. New technologies and channels have to be integrated seamlessly in existing structures. Also, complex processes need to be designed efficiently and aligned with a wide range of products and markets. Speed and accuracy have top priority here. At the same time, increasingly strict regulations require companies to be able to track their products at any point around the world.

Arvato Supply Chain Solutions is more than just a traditional logistic service provider. We support you in the digital transformation and help companies develop lean, IT-driven solutions that will promote their business in the coming years. As a comprehensive order-to-cash service provider, we not only provide traditional logistic services such as order picking, packaging and transport management; we also provide solutions in the field of order management, including front-end development, customer support, returns management and payment. On the basis of our integrated IT structures, data and processes can be managed centrally, thereby boosting business activities. Through the use of innovative analysis tools, Arvato can create forecast models, estimate demand and return volumes, and gain comprehensive insights about customers.

We develop efficient solutions for each customer based on individual requirements, and we create added value for our customers with the help of our profound industry expertise. Through our global network of warehouses and distribution centers, our customers achieve savings and can quickly expand into new markets.

How we Help:

·     Distribution Network Design

·     B2B Distribution

·     B2C Distribution

·     Omnichannel

·     Inventory Management

·     Quality Management

·     Customs & Trade

·     Compliance

The more new markets a company opens up, the more complex its supply chain and e-commerce solutions. In this case, a smooth flow of products across several countries is not the only goal. Instead, the order-to-cash processes must also function smoothly. Additionally, country-specific habits, and legal and customs-related stipulations must be taken into consideration.

Arvato Supply Chain Solutions provides order & cash management worldwide as part of its comprehensive supply chain and e-commerce solutions.

With our centrally controlled systems, we cover the entire invoicing and payment process from invoice creation, risk assessment and security for creditor management and accounts receivable management, to reminders and debt collection. Multilingual customer service teams take on your customer communication: from receiving orders to managing returns to invoicing and debt collection. Our specially trained employees are also familiar with the international regulatory frameworks as well as national regulations and customs specifications.

Our order management systems record and analyze all customer data from all channels in real time. Thanks to our data management solutions, all data are always up to date and form a secure foundation for correct entrepreneurial decisions.

We provide solutions from a single source, which makes processes significantly more efficient and customer-friendly – even for end customers. Our solutions will enable you to conserve your own resources and concentrate more on your core business.

Solution Overview:

·     Order Management

·     Multi Language Customer Service

·     Master Data Management

·     Invoicing

·     Payment Management

·     Risk Management

·     Fraud Management

·     Account Receivables

·     Collections

Many companies want to provide their customers with a better range of services while at the same time reducing costs and increasing efficiency. Flexible, scalable and fast supply chains and e-commerce models play a big role here. Big Data Analytics, Robotic Process Automation (RPA), integrated IT solutions, and Artificial Intelligence (AI) or augmented reality offer supply chain managers completely new opportunities and options. As one of the world’s leading providers of supply chain and e-commerce services, we use IT and technology in a precisely targeted way to develop and deliver high-performance solutions.

We rely on a central IT infrastructure that lets us integrate numerous different systems and individual applications into our platform. This reduces the number of interfaces and facilitates an efficient supply chain as well as seamless processes along the order-to-cash cycle.

Going beyond this, we combine modern reporting with in-depth analytics. In this way, our clients gain valuable insights that make planning easier and help them better understand their clientele. This means that companies no longer just react, but can act proactively and with foresight. We use the same competencies to continuously optimize our own processes, whether in warehouse management, e-commerce, or returns management.

Arvato Supply Chain Solutions uses leading automation technology to enhance productivity, increase speed, and reduce costs. From cloud-based applications to innovative pick-robotics solutions, to augmented reality – we find, design, and implement the right technology for our clients’ requirements.

Solution Overview:

·     Client Integration

·     Reporting & Data Analytics

·     IT Architecture

·     Robotic Process Automation

The e-commerce market is still expanding rapidly. By now, the global turnover of the business-to-customer (B2C) sector is 2.3 billion US dollars, while the e-commerce market in business-to-business (B2B) generates over 7.7 billion US dollars. The market offers great growth potential for companies, but it is challenging and is undergoing constant change at the same time. New technologies and channels are continually changing customers’ digital purchasing behavior.

For more than 20 years, Arvato Supply Chain Solutions has supported companies in the B2C and B2B sector with digital transformation services for their business models. We make use of the newest technologies, innovative ideas and a comprehensive range of services to create high-quality online platforms. This includes strategy consultation, developing web shops and online platforms, web design, user experience design, online marketing and customer loyalty programs.

In e-commerce, optimal success is achieved when a company is in a position to successfully integrate all components of the process chain across all channels. We offer excellent solutions for integrated e-commerce with our supply chain capabilities and our comprehensive order-to-cash portfolio. In doing so, we ensure that your client not only benefits from a front end that is optimized for the user, but also from seamless operations in subsequent processes along the supply chain.

Solution Overview:

·     Digital Strategy & Consulting

·     Online Platform Development

·     Design & User Experience (UX)

·     Loyalty Management

·     Digital POS Management