Disruption is the new normal

The challenges of yesterday have been complicated by a world of unknowns. Every organization faces disruption and priorities have changed. We’re here to help you respond, reset and renew. But to do this, your people, costs and customers need to be addressed.

Workplace Experience empowers employees. For over 20 years, it has done for us, and we’ve been learning from our own journey and from the clients we’ve worked with. We’re drawing on that experience right now to provide support and advice.

Our clients are also seeking to evolve their customer journeys and improve their understanding from first touch to next touch – across marketing, sales and even remote service. We’re helping clients communicate and service their customers in real-time and remote.

Many firms also need to take control of cloud expenditure, reducing unnecessary costs and unlocking the value of Microsoft Azure. We’re helping clients to optimize their cloud estate and reduce costs by 30%–70% right now.

Helping you navigate in an unfamiliar world

Below you’ll find resources, guides and perspectives that explain how to avoid costly pitfalls and create sustainable value for your organization.

• Reduce your Azure expenditure now 
• Rapidly enabling remote working 
• 3 ways you can cut your cloud consumption costs in half with FinOps 
• Take control of your cloud expenditure 
• Accenture and Avanade keep 1.2 million health and social care workers connected through NHSmail 
• Quick Start Remote Assist Enablement and Support 
• Remote working FAQ 
• How to master distributed working during disruption 
• Elastic Digital Workplace for the Microsoft platform 
• Enable effective remote working at speed with Microsoft Teams 
• Manufacturers are adapting, innovating and inspiring during the crisis

Avanade’s AI and analytics solutions for organizations

Today, AI and analytics are the great equalizer, where smaller organizations can create big presence and big companies can create intimate connections. In a study conducted by Avanade on AI Maturity, 97% of organizations are evaluating the work AI could do – or augment humans to do. The opportunity for data, AI and analytics at scale is limitless in a world on unknowns. Data and artificial intelligence in business provides unlimited opportunity and major competitive advantage.

While many organizations dream in artificial intelligence, Avanade’s AI solutions helps make that real, helping you wring every ounce of value out of your data data and analytics strategy. Capabilities from robotic process automation to business analytics, to predictive, data visualizations, data warehousing and more help bring unprecedented insights to life and maximize the value of data and business impact.

What AI and analytics challenges keeps you up at night?

• Realize greatest business value from your data 
• Transform data into real intelligence 
• Realize benefits from artificial intelligence 
• Add intelligence to process 
• Create new value for my business

Innovative cloud migration and modernization with Avanade cloud and application services

Modern organizations must do what matters with their cloud migration strategy to unlock business value from the cloud in order to deliver in the digital age. Accelerating your migration to Azure will power agility, innovation and efficiency across the business.

With disruption affecting every sector, the need for resilience has never been greater. In order to survive and thrive, organizations must find new ways to respond, reset and renew as they move forward better prepared for the future.

When you’re in the Azure cloud your infrastructure adapts as your business requires. You can create new business models at speed, innovating faster than ever. Whether you’re developing cloud native apps or modernizing existing applications, you should be creating better experiences for customers, adopting new technologies and embracing a culture of experimentation.

What keeps you up at night?

Avanade’s cloud and Application Services can help you to respond to disruption, and drive innovation in your business.

• Increase business agility 
• Change the customer experience 
• Application Modernization 
• Mainframe Migration & Modernization 
• Manage and evolve my application portfolio 
• Secure Cloud 
• Application Security 
• Get to market faster

Intelligent Business Applications, Transforming Industry

To stay competitive and meet customer needs, organisations must reconsider how they do business. Whether that’s keeping employees safe while empowering them to do their jobs well, offering empathetic customer care, or building resilience into core operations, organisations must find a way to respond, reset and renew for the future.

That’s where enabling technologies like Microsoft Dynamics 365 and Microsoft Power Platform come in. Dynamics 365 unifies traditional CRM and ERP capabilities, empowering employees to efficiently deliver a consistent, personalised customer experience from acquisition through to sales, fulfillment, and service. And Power Platform can help accelerate business and innovation with rapid low-code solutions that analyse data, automate processes, build virtual agents, and create apps that solve business problems.

We use our industry-leading expertise to accelerate digital transformation and develop and deliver solutions in industry sectors across the globe. Many of our unique solutions are featured on Microsoft AppSource. With Avanade, Dynamics 365 and our custom solutions, you can:

• Reinvent your customer experience strategy
• Optimise your business process services
• Define and track the value you create with your business applications

Solutions

Our business applications solutions are available on-site, in the cloud or as a hybrid system:

• Customer Experience Strategy Reinvention
• Business Process Optimization Services
• Business Application Implementation Services
• Benefit Tracking & Value Realization Services
• Digital Marketing (Adobe, Sitecore, Dynamics 365, Episerver)
• Digital Sales and Service (CRM), including Connected Field Service and Intelligent Contact Center
• Finance and Operations (ERP)

Customer experience has never been more important.

With commercial and consumer trends changing in moments, customer experience (CX) remains one of the critical differentiators for brands that seek to survive and lead post-COVID-19. But great experiences don’t just happen by accident – they are strategically designed to anticipate and meet the needs of customers throughout their entire journey.

We can help you deliver these personalized, empathetic experiences at speed and scale. That’s because we’ve helped organizations around the world rethink their business models and put their customers at the heart of their business. By taking a human-centered approach that fuses talent with data and technology, our clients continue to deliver sustainable experiences that create revenue and increase loyalty.

What keeps you up at night?

We can help you design rich and relevant customer experiences that deliver outstanding results.

• Contactless Commerce 
• Understand my customers 
• Make my sales and service smarter 
• Implement new business models 
• Spend less time doing, and more time innovating 
• Transform the ordinary into the irresistible 
• Revolve my business around my customers

Solutions

Keep your customers front and center in everything you do.

Customer Analytics : Connect and personalize customer experiences with analytics capabilities.

• Digital Marketing: Create innovative brand experiences that entice new customers and build loyalty. 
• E-commerce: Make it easy for customers to buy from you on the channels they care about. 
• Organizational Change Services: Future-ready your organization and people. 
• Sales and Service: Deliver great customer experiences while improving employee engagement. 
• UX Design: Build creative, customer-centric experiences to win more business.

Do what matters to elevate the Workplace Experience

The new world of work requires organizations to carefully rethink who works, why they work, where they work, and the way work is accomplished.

Workplace Experience (WX) is a framework that brings IT, HR and Line of Business leaders together to generate sustainable value – and ultimately become more people-centric, resilient and agile.

Turn your workplace into a business value engine with our holistic WX model

• Modernized technology ecosystem: Enhance and extend your workplace technology ecosystem to protect against attacks, support new ways of working and drive increased business value.
• Reimagined culture and employee experience: Create a personalized work environment and next-generation employee experience platform to inspire people to be their best, amplify human potential and drive enduring behavioral change.
• Transformed business operations: Reconfigure how work gets done and adapt work environments to sustainably improve customer experience (CX) and business performance.

Embrace WX to thrive in the continual change era

Maximize business and human potential with a people-first workplace approach.

• Renew your workplace strategy with WX
• Modernize your workplace ecosystem
• Reimagine your culture and employee experience
• Transform frontline work
• Secure your new world of work
• Manage and evolve your world of work

Solutions

We can help put your workplace at the heart of your business evolution.

• Employee Experience: Treat your people like they’re customers. 
• Frontline work transformation: Guide: How to unlock the full potential of your frontline workforce. 
• A new managed services approach for a new world of work: How to find a workplace services partner who can help you unlock sustainable business value with a manage and evolve approach. 
• Secure Modern Workplace: Enable employees to benefit from a more collaborative and innovative workplace. 
• Workplace Platform Modernization: Transform your workplace with a modern platform. 
• Workplace Value: Redefine your workplace as a driver of sustainable value.

Bringing transformation and innovation to every industry

Avanade has the industry knowledge and experience businesses need to grow and lead in their markets.

Solutions



See the services we offer and the vision that informs them.

• Analytics and AI : Create the advantage you need for the future-ready business.
• Business Applications: Intelligent business applications enable industry insight to help you predict and lead.
• Avanade Advisory: Accelerate your collective digital vision.
• Cloud and Application Services: Delivering speed and transformation.
• Customer Experience: Exceptional customer experiences happen by design.
• Modern Workplace: To boost competitive advantage, think beyond EX with modern platforms and optimized technology.
• Security: Keep your data and IP safe and accessible to unleash growth, cut costs and drive collaboration.

End-to-end data modernization, advanced analytics, and AI services that help organizations manage, process, and analyze data to support decision-making and enhance business performance. Services encompass data governance, predictive analytics, data visualization, machine learning, and business intelligence capabilities. Demonstrated expertise includes AI and analytics development on Azure AI platforms in industrial manufacturing contexts, enabling organizations to extract actionable insights from complex data environments.

Advisory and implementation services for enterprise ERP and CRM solutions that elevate customer engagement, service, and business operations. Avanade delivers end-to-end business applications consulting and implementation, with specialized expertise in Microsoft Dynamics 365 ERP and CRM platforms. Deep practice capabilities developed through acquisitions of eLogic (Microsoft Dynamics consulting) and QUANTIQ (Dynamics 365 ERP) enable comprehensive advisory and deployment services.

Cloud migration, application modernization, and infrastructure services that help organizations become more agile, innovative, and efficient. Services include consolidating, re-architecting, migrating, replacing, and automating IT systems to modernize application portfolios. Avanade Cloud Impact delivers modular Azure migration and modernization with reported 20%+ cloud cost savings, enabling organizations to optimize infrastructure investments while improving operational agility.

Cybersecurity advisory, managed security, and cyber resilience services covering IT, OT, and IoT ecosystems across cloud, apps, data, identity, and hybrid work security domains. Services include cybersecurity assessments, managed security services, and zero-trust architecture implementation. Avanade was named Microsoft Security 20/20 Winner for Zero Trust champion, with demonstrated expertise in securing manufacturing sector operations and hybrid work environments across cloud, application, data, and identity security domains.

Design-led digital experience consultancy that creates personalized, human-centered customer and employee experiences across digital channels. Avanade X is the leading digital creative consultancy specializing in Microsoft technology, combining studio experience design with organizational change management to align employee and customer experience outcomes. Demonstrated expertise includes scaling customer interactions, engagement, sales, and developer productivity, with case study evidence of 9x improvement in customer engagement and sales performance.

Workplace transformation services built around a human-centric digital core, helping organizations modernize the workplace, scale Microsoft Copilot and AI agents, and embed governed, trustworthy AI into everyday work at scale.

Named enterprise AI product offering agentic AI solutions designed to help organizations move from pilots to scaled, repeatable AI deployment across the business.

Ongoing management, optimization, and continuous improvement of clients' Microsoft technology estate — spanning Azure, Dynamics 365, security, data & AI, and modern workplace platforms — to sustain business outcomes after initial implementation.

Umbrella technology practice spanning cloud and applications, business applications, Microsoft Power Platform, analytics/data/AI, security, and modern workplace — positioned as Avanade's core Microsoft-ecosystem delivery capability across the technology estate.

Modular, prebuilt solution packages built on Microsoft technology, designed to accelerate time-to-value versus custom builds — includes named offerings like Intelligent Contact Center, Intelligent Security Operations, Accelerated ERP, and Cloud Move.

Standalone AI practice giving clients access to Microsoft's AI and generative AI solutions and Avanade's AI expertise, including Avanade.ai, a platform for deploying and scaling AI agents without added complexity.

Accelerate innovation for your customers with smart-connected vehicles and mobility services with Microsoft-powered technology and Avanade's award-winning expertise. Revolutionize your automotive journey with smart connected vehicles and Avanade's digital solutions for the automotive and mobility services sector.

Deliver innovative banking experiences for customers and employees by intelligently balancing human and digital interaction. Avanade's digital banking solutions use innovative Microsoft technology to transform our clients' people and operations.

Helping the world's biggest investment banks and asset and wealth management firms to transform their operations and client experience. Our solutions leverage digital tools and Microsoft technology to transform trading performance, data, analytics and UX design.

Many of the world's biggest consumer brands rely on our consumer goods solutions to capitalize on fast-emerging opportunities responsibly.

We transform the energy value chain for a sustainable future and improve the efficiency, safety and quality of production and operations. Transforming the energy sector is one of the biggest and most important challenges we face today. The energy transition, aging infrastructure, security fears, strict regulations and environmental concerns are just some of today's most critical issues. Overhauling the sector won't be easy, but by embracing digital technologies to improve processes, empower employees, generate efficiencies and improve the customer experience, energy companies will stay relevant and thrive in an increasingly competitive sector.

Empowering citizens and public servants to do what matters. Unlocking Microsoft's full potential with a trusted partner opens the door for innovation and stronger public service.

Improve care experiences, enhance care team collaboration and leverage AI-driven insights with our healthcare expertise and Microsoft digital health solutions. Improve patient and member experiences, enhance care team productivity and AI-driven insights with Avanade digital healthcare solutions.

Use leading-edge digital capability to transform claims, underwriting and policy administration. Leading-edge digital solutions designed to transform insurers' operations across claims, underwriting and policy administration using Microsoft technology.

Accelerate innovative research, enhance operational efficiency and lower costs with digital solutions designed for life sciences. Avanade life sciences digital solutions harness our unparalleled Microsoft expertise and deep industry experience to expedite research and development, enhance operational efficiency and drive cost savings.

Avanade partners with global nonprofit organizations and the social sector to fulfill their missions and serve their beneficiaries through digital transformation. Empowering nonprofits and the social sector to fulfill their missions and serve their beneficiaries through digital transformation using Microsoft technology.

It's time to rethink retail. The retail industry has been dealing with a number of challenges: increased complexity in the supply chain, more demand for online and omnichannel shopping experiences, shortage of qualified talent and rapidly changing customer preferences. Some reinvention will be necessary immediately to show customers and employees that retailers really understand and appreciate their wants and needs. We have a three-phase plan (Respond, Reset, Renew) to help you organize your rethink journey but the ultimate procedure is to constantly renew your organization so you can be prepared for the next disruption.

We help electricity, gas and water companies improve operations and customer experiences while reaching sustainability goals. Avanade helps electricity, gas and water companies operate sustainably for an AI-powered future.

A free self-service cloud cost optimization tool that scans Azure, Microsoft 365, and Dynamics 365 environments to identify inefficiencies and provide prescriptive recommendations for rightsizing licenses and resources. ANALYZE enables organizations to conduct rapid cloud cost assessments across Microsoft cloud platforms, delivering actionable optimization recommendations without requiring professional services engagement. The tool supports cloud governance and financial optimization by identifying cost reduction opportunities through resource and license rightsizing.

Enterprise AI platform with Agent Builder, Agent Cockpit & Agent Solutions Marketplace that helps organizations deploy AI agents at scale — from experimentation to enterprise-wide deployment.

Modular Azure cloud migration and modernization solution delivering 20%+ cloud cost savings by helping organizations consolidate, re-architect, and migrate IT systems.

Free self-service cloud cost optimization tool that scans Azure, Microsoft 365, and Dynamics 365 environments to identify inefficiencies and provide prescriptive recommendations for rightsizing licenses and resources.

Enterprise AI platform with Agent Builder, Agent Cockpit & Agent Solutions Marketplace that helps organizations deploy AI agents at scale — from experimentation to enterprise-wide deployment.

Modular Azure cloud migration and modernization solution delivering 20%+ cloud cost savings by helping organizations consolidate, re-architect, and migrate IT systems.