Conpas Rating
-
Website
https://www.bcg.com/Overview
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963.
Number of Employees
10,001+
Services Provided
Consulting, Digital Solutions
Conpas Rating
-
Website
https://www.bcg.com/Overview
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963.
Number of Employees
10,001+
Services Provided
Consulting, Digital Solutions
Regions
Europe, North America, Middle East, Africa, Asia, Oceania, Latam
Countries
United Kingdom, United States Of America, Canada, Morocco, India, Saudi Arabia, New Zealand, Israel, Kazakhstan, Greece, Philippines, France, Thailand, South Africa, China, Singapore, Vietnam, Taiwan, Qatar, United Arab Emirates, Spain, Colombia, Chile, Peru, Mexico, Angola, Germany, Australia, Switzerland, Argentina, Japan, South Korea, Netherlands, Norway, Denmark, Turkey, Belgium, Finland, Sweden, Malaysia, Azerbaijan, Kenya, Czech Republic, Hungary, Austria, Panama, Portugal, Brazil, Indonesia, Hong Kong, Nigeria, Costa Rica, Italy, Poland, Aruba, Afghanistan, Bangladesh
Regions
Europe, North America, Middle East, Africa, Asia, Oceania, Latam
Countries
United Kingdom, United States Of America, Canada, Morocco, India, Saudi Arabia, New Zealand, Israel, Kazakhstan, Greece, Philippines, France, Thailand, South Africa, China, Singapore, Vietnam, Taiwan, Qatar, United Arab Emirates, Spain, Colombia, Chile, Peru, Mexico, Angola, Germany, Australia, Switzerland, Argentina, Japan, South Korea, Netherlands, Norway, Denmark, Turkey, Belgium, Finland, Sweden, Malaysia, Azerbaijan, Kenya, Czech Republic, Hungary, Austria, Panama, Portugal, Brazil, Indonesia, Hong Kong, Nigeria, Costa Rica, Italy, Poland, Aruba, Afghanistan, Bangladesh
Year of foundation
1963
Structure
Partnership
Industry
Professional Services
Year of foundation
1963
Structure
Partnership
Industry
Professional Services
Consulting Solutions By Industry
Aerospace and Defense
Our aerospace and defense experts help industry players navigate their day-to-day operations and identify ways they can innovate for the future.
Rapid changes in the aerospace and defense industry are creating new opportunities for companies willing to innovate and reposition themselves for the future. BCG’s aerospace and defense consulting teams help companies adapt to these ever-evolving times.
Today’s commercial aerospace industry is still grappling with the sharp decline in air travel due to the pandemic, which is weighing heavily on aircraft production and the civilian aerospace workforce. The defense industry, in contrast, has seen steady demand and even some new opportunities.
For companies that operate in both segments, the challenge is to foster defense innovation, maintain operations, and strengthen their financial position to offset the declines in the commercial business.
How BCG Helps Aerospace and Defense Companies
This new reality makes it vital for aerospace and defense companies to innovate. BCG helps businesses throughout the aerospace and defense industry:
Embrace innovation. We help harness the power of next-generation manufacturing, energy-efficient products, and advanced analytics.
Launch digital transformations. We help increase operating efficiency and deliver new value to their customers by utilizing AI and machine learning.
Transform their organizations. We help with restructuring support, M&A expertise, and post-merger integration services.
Future-proof their workforce. We help advance diversity and equip people with new skills.
Rationalize their portfolio. We help dispose of poorly performing businesses and acquire positions in new growth areas.
BCG has the deep industry knowledge, global insights, and digital transformation expertise to help aerospace and defense companies weather the storm and come out stronger. Our global team works across the aerospace and defense value chain to deliver sustainable competitive advantage to clients, create value, improve operations, and adopt new technology.
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Automotive Industry
Connected and electric, the future of the automotive industry is taking form and reshaping the competitive landscape. BCG helps automotive companies master how the game is played today and transform to win tomorrow.
Now is the most exciting time in the history of the automotive industry. It’s also the most challenging. New entrants are disrupting business operations, while innovations such as software-defined vehicles and generative artificial intelligence (GenAI) fuel new opportunities and challenge the status quo. To lead the way, legacy automotive companies must evolve, adopting new business and operating models, new ways of working, and new approaches to automotive strategy.
Our Approach to Automotive Strategy
The automotive industry is shifting rapidly, propelled by new ideas and possibilities. BCG helps companies turn inspiration into innovation, creating the vision that takes them—and the industry—even further, while building the resilience to respond quickly to challenges and uncertainty, such as volatile supply chains. We partner with clients to create a next-generation automotive strategy that accelerates the journey to sustainable mobility and electrifies the future and the cars themselves. And we empower them to seize new opportunities long after we’ve left the scene.
Collaboration and enablement are at the heart of our automotive consulting work. So is our holistic approach. With more than 1,100 experts around the globe and across the value chain, we help new and old companies develop connected and autonomous vehicles, pursue new businesses, and launch large-scale automotive digital transformation projects. Five key themes stand out:
The Transition to Electric Vehicles
The automotive industry contributes 12% of global emissions. If companies are to drive growth as well as sustainability, they’ll need a carefully tailored approach. For example, we help original equipment manufacturers (OEMs) excel in their existing businesses while developing innovations and operating models to propel the transition to electric vehicles. We partner with new entrants to drive scale and differentiate in the ways that matter most. We work with suppliers to refocus their portfolios as revenues from traditional components plateau. And we help all clients leverage key enablers such as data and AI through automotive digital transformation.
Software-Defined Vehicles
Automobiles have essentially become tech products on wheels. The impact of self-driving cars and connected and autonomous vehicles is bringing big opportunities and questions. We help clients spark new revenue streams in areas such as subscription-based services, develop best-of-breed experiences through human-centered design, identify and attract talent, and know when to buy, build, or outsource the capabilities driving the future of the automotive industry. In an era when new features are delivered anytime, anywhere through software updates, we help companies innovate at the pace of a digital native.
The Power of AI
Data is a key element of automotive strategy. It fuels the analytics and AI that help companies operate more efficiently, optimize their product portfolios and supply chains, and better serve customers. To help companies turn data into value, we tap the expertise—and specialized tools—of BCG X, our tech build and design unit. Working together, we take full advantage of new enablers, chief among them being GenAI, which opens the door to hyper-personalized experiences and more effective marketing and sales—and also drives cost reduction in the automotive industry.
Supply Chain Resilience
Chip shortages, inflation, geopolitical crises, the transition to electric vehicles: now more than ever, the automotive industry needs to respond to change quickly and precisely. By helping companies build resilience, we ensure that disruption doesn’t disrupt business. Our automotive consulting team takes a proactive approach, working with clients to identify sources of risk, reduce waste to free up resources, leverage AI to anticipate roadblocks and manage supply chains, and develop an agile workforce. To make it all work, we imbue the effort with robust change management and best-of-breed digital tools.
Business Model Innovation
The new cornerstones of the automobile business—connected and autonomous vehicles, the transition to electric vehicles, and a drive for sustainability in the automotive industry—are sparking new business models. We work with new entrants to develop the strategies and technical capabilities to operate at scale and realize their potential. At the same time, we help more established companies take inspiration from the new players to self-disrupt, whether through innovative sales models, digital growth, or other paths that drive business value. In all cases, we guide clients in adopting and prioritizing new ways of working.
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Consumer Products Industry
Digital transformation, once a necessary journey, is now an urgent priority for consumer products brands. Starting with a deep understanding of your business, BCG’s consumer products consultants help clients find the right use cases to develop the digital capabilities that power consumer-centric innovation.
We begin our consumer products consulting services by partnering with you to define, test, and prove how advanced data collection and analysis, AI, digital supply chain, and other enhancements will create value—before expanding or embedding these capabilities in your operating model. We automate what’s transactional and create cross-functional teams to harness the ingenuity and innovation you’ll need to meet consumers’ changing demands.
Our Services for Consumer Products Companies
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Education
We partner with effective organizations and educators to improve student outcomes and learning models—from K-12 through higher education—locally, nationally, and globally.
Disruptions in education are creating opportunities for educational systems—from K-12 through higher education—to innovate. BCG’s education consulting experts work with clients to transform how people learn and educational systems thrive.
Educational institutions face strong headwinds, and must overcome a deepening racial and socioeconomic achievement gap and disrupted learning experience for nearly 1.6 billion pandemic-affected students globally. With the right strategic focus—coupled with powerful human and digital capabilities and a willingness to innovate—educational institutions can transform their cultures and educational models to enable 21st century learning.
Our Services for Education
How BCG Unlocks Opportunities for Education Innovation
At BCG, our education strategy consulting work sits at the intersection of education, employment, and welfare. Our experts deliver learning and training experiences that promote workplace readiness and success—and ensure that policies and funding support the well-being of disadvantaged children and students. Our education experts help organizations and institutions set a bold ambition, cultivate talent, and deliver proven technology and innovation initiatives, all while managing costs.
Our Areas of Focus
At BCG, we have deep expertise in supporting transformative education initiatives at the local, national, and global levels. The heart of our education consulting practice serves traditional educational institutions, for learners from early-childhood education all the way through to lifelong learning. Beyond traditional education, we also help governments and businesses provide opportunities for lifelong learning so that people can gain the skills and capabilities that future workforces will require.
BCG serves as a thought leader and collaborator for prominent global education partners, delivering results including:
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Energy
BCG’s energy consultants work with business leaders, governments, and ecosystems to create energy solutions for a net-zero pathway and beyond - that are practical, equitable, and just.
Energy is life. It powers industries, empowers communities, and builds societies. As the traditional boundaries of the industry continue to blur, BCG’s energy consultants light the way to the future of energy for our clients.
The world needs energy—affordable, reliable, and sustainable energy. But meeting the world’s energy requirements with net-zero climate impact is one of today’s most complex challenges.
Energy companies need to leverage the latest technologies, re-engineer processes, and rethink business models to drive change. BCG works with clients to build sustainable, competitive energy solutions to achieve a net-zero energy world for all.
Our Energy Services
BCG draws on a deep understanding of the energy industry, technologies, and stakeholders to help clients tackle today’s energy challenge and tap into new opportunities around the world. We work with business leaders, governments, and ecosystems to ensure that solutions are as practical as they are equitable and just.
Energy Transition. We help clients navigate the challenges and complexities of the global energy transformation to ensure worldwide energy equity and a just transition to low-carbon energy.
Renewables and Low-Carbon Solutions. We draw on deep commercial, technical, and regulatory expertise to help companies identify the right strategies, investments, and operating models around low-carbon and renewable energy.
Decarbonization. Decarbonization can deliver up to $26 trillion in economic gains by 2030. We take a sector- and company-specific approach to help clients identify and implement high-impact decarbonization methods.
Upstream Operations. BCG's upstream oil and gas consulting team prepares companies for future challenges by leveraging global expertise to ensure sustainable growth.
Climate Change and Sustainability. We help businesses identify and harness climate innovation, embed sustainability into their business at scale, and link energy plans with climate commitments.
Resilience. From geopolitical challenges and supply chain bottlenecks to soaring inflation, rising interest rates, and decelerating growth, we consider how each disruption impacts the future of energy and the path to net zero.
Artificial Intelligence. We tap into our AI expertise to ensure that clients are applying the best analytics and solutions for the sharpest insights around energy access, emissions reduction, and operational excellence.
How BCG Is Shaping the Future of Energy
Traditional energy sector boundaries are blurring as companies throughout every industry reach different stages in their energy transformation. As the new energy future continues to emerge, leaders must turn away from old approaches, embrace new thinking, and reinvent business models to ensure the proper supply and demand of sustainable energy for both businesses and the world beyond.
BCG’s energy consultants help clients decarbonize and rapidly scale zero-carbon solutions and technologies by working shoulder-to-shoulder with them to solve the energy trilemma—ensuring affordable, reliable, and sustainable energy—no matter where they are in their energy transformation.
Tomorrow’s energy solutions take shape today as BCG orchestrates innovative models and partnerships that strive for what’s best for all of us.
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Financial Institutions
The financial sector must embrace its critical role in modern society, so our financial services consulting teams partner with financial institutions around the globe to help them drive true impact and positive social change.
In order to thrive, financial institutions must exceed expectations. Should banks integrate ESG considerations into their financial services strategy? Set a new vision for their digital future? Adopt processes for better risk mitigation?
BCG’s financial services consulting leaders offer strategic thinking, transformative expertise, and technical know-how. We draw on deep financial sector relationships and inter-disciplinary knowledge across multiple industries, capturing best practices that cut across global markets.
Our Financial Sector Services
Our Approach to Reimagining Finance
Our financial services consulting teams think differently—throwing out the standard playbook and rewriting rules for how consulting firms should partner with clients. Our experts bring a ground-breaking financial sector acumen and a spirit of true collaboration to all levels of our clients’ organizations to drive real impact. We place equal focus on growth and innovation to create personalized solutions that not only work but also stand the test of time.
Our work in the financial services industry includes deep knowledge and capabilities in three core, cross-functional areas:
A Holistic Approach to Financial Services Digitization
A financial institution typically performs roughly 4,000 processes to handle all customer interactions. With this level of complexity, it’s no wonder that banking has fallen behind other industries with respect to digitization, personalization, and advancing technology in operations. BCG offers both highly targeted and large-scale, end-to-end business transformations that fully leverage financial services digitization, AI, and advanced analytics to meet challenges across all banking segments.
Solutions for Sustainability, Climate Impact, and Financial Services
We work at the enterprise level to enable our financial sector clients to realize their climate change and sustainability agendas, bringing savoir faire on social and environmental trends—financial inclusion, human rights, biodiversity, and more. In addition to mitigation efforts and net-zero target-setting, BCG’s dedicated teams help clients make true financial services societal impact.
Building Competitive Advantage Through Risk and Compliance
Environmental regulations, potential sanctions, third-party risks. We all know the damage regulatory compliance failures can bring. BCG helps banks mitigate risk and address such areas as new consumer behaviors, evolving business models, and shifting rules—often by redesigning core processes to enable digital regulatory and compliance-monitoring solutions.
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Health Care Industry
We work with organizations around the globe to transform health care operating models enabling them to deliver medical breakthroughs, innovative cures, and transformative patient experiences.
Massive changes—including breakthroughs in digital health, the emergence of novel therapies, the rise of personalized care, and value-based care—are transforming health care. BCG helps health care organizations take action to compete and thrive over the long term.
To thrive in the face of change—and in the postpandemic world—health care industry leaders need to reimagine their strategies, value propositions, and organizational capabilities. Our health care consulting teams help clients do so by adopting agile ways of working, accelerating innovation, advancing digital transformation, evolving go-to-market strategies, and driving growth and portfolio strategy through M&A. Across virtually every engagement, we help clients optimize capabilities through data, digital, and advanced analytics.
Our Health Care Industry Services
Biopharma
Our biopharmaceuticals consulting experts support clients across every aspect of the biopharma value chain, including R&D, operations, manufacturing, commercialization, and M&A, so companies can unlock innovation and bring new medicines to market faster.
Health Care Payers, Providers, Systems, and Services
Our health care industry consultants work with payers, providers, health systems, and services to maximize innovation, unlock new sources of revenue, and improve patient outcomes and the quality of care.
Medical Devices and Technology
Our medical technology consulting experts help clients assess their priorities and strengths and then move decisively to innovate—in operations, marketing and sales, R&D, and other core parts of their business.
Global Health
We are working with global health organizations to launch and scale innovative interventions, fight disease, and manage overall population health.
How We Support Companies in the Healthcare Industry
At BCG, we work across the healthcare value chain to help our clients navigate their most pressing challenges, including:
Our health care consulting experts do this through an unrelenting commitment to innovation, collaboration, and industry-leading expertise. At BCG, we aim to create positive change in the world—for our clients as well as for patients and society—by helping clients deliver medical breakthroughs, innovative cures, and transformative patient experiences.
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Insurance Industry
Customers increasingly expect more from insurers. BCG helps companies rise to the challenge and equips them to lead in the digital future.
The insurance companies that lead in the digital era won’t replace humans. Instead, insurance leaders will intertwine technology, people, and processes. BCG’s insurance consulting teams can help clients innovate at every step of the way.
In today’s insurance industry, digital innovation in insurance, analytics and artificial intelligence, and a deep understanding of the customer are no longer optional. Customers expect insurance companies to respond faster, better, and in more personalized ways. Meeting those expectations requires insurance companies to combine human and technological capabilities to spark efficiency, innovation, customer satisfaction, and growth.
Our Services for the Insurance Industry
How We Help the Insurance Industry
The insurance industry is one of the least digitally mature industries. How can insurers close the gap—and serve customers better?
The key isn’t simply to embrace technology in insurance but to apply the right levers in the right ways. To help insurers do this, we combine expertise in insurance consulting with deep knowledge of new technologies and approaches. The key levers include:
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Principal Investors and Private Equity
The rapid growth of private capital brings unprecedented opportunities to unlock value while making a positive difference in the world. BCG advises leading investors on how to stay ahead.
With private capital growing fast, principal investors and private equity firms can make a positive difference in the world and generate unprecedented value. BCG’s private equity consulting services help firms seize investment opportunities in a rapidly changing world.
When it comes to generating new opportunities, private capital is at the forefront. For instance, investors and firms are strongly positioned to deliver material impact on environmental, social, and governance (ESG) priorities and to create value by accelerating digital transformation. BCG’s private equity services bring unique expertise to help investors and firms capitalize on opportunities while navigating uncertainties.
Our Services for Principal Investors and Private Equity
How BCG Helps Clients in Principal Investing and Private Equity
Our principal investors and private equity consulting experts work with the world’s largest investment firms, serving eight client segments: private equity, sovereign wealth funds, pension plans, tech capital investors, infrastructure investors and real estate funds, family offices, credit or distressed funds, and hedge funds.
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Public Sector
BCG’s Public Sector practice joins forces with global organizations and governments to transform how they operate so they can better meet increasingly challenging and complex societal problems.
Public sector organizations face pressure to deliver more for their citizens, from seamless digital services to new policies to address complex societal challenges. BCG’s public sector consultants help the public sector meet—and surpass—these expectations.
Providing better outcomes for citizens means being responsive, agile, and capable of creatively solving complex problems. Yet many public sector organizations remain hierarchical, bureaucratic, and built for a bygone era. To perform on all fronts—providing basic constituent services, solving pressing societal challenges, and responding to crises—governments must transform how they’re organized and how they operate.
Our Public Sector Consulting Services
How BCG Helps Transform Public Sector Organizations
BCG’s public sector consultants support governments around the world by bringing together our insights and capabilities from the private sector and decades of experience supporting public sector clients. We’ve completed more than 1,000 projects in the public sector over the past five years. We also founded, and continue to support, the independent Center for Public Impact which tracks how our work and the work of our government clients delivers positive impact to citizens.
Public sector transformations equip organizations with the right delivery models to realize their vision and achieve stakeholder buy-in, and the communication strategies necessary to support the transformation journey. Our transformation in the public interest framework focuses on process, progress, transparency, and people.
Embracing new technologies such as AI and blockchain is only part of winning digital transformations in the public sector. Changes to culture, organizational structures, capabilities, governance, and workflows are also critical to long term success. BCG’s Center for Digital Government can assess your digital maturity and identify transformation opportunities.
Talent is one of government‘s greatest assets, particularly in the digital age. BCG works with public sector clients to develop world-class people and organizational capabilities, build agile organizations, support leadership development, manage change, and undertake HR transformations. How? Our north star is BCG's Smart Simplicity approach for public sector.
At all levels, public sector institutions can do more with less. We help optimize cost and productivity, manage costs, deliver higher quality through lean approaches, and professionalize the procurement function. BCG’s market-informed design and sourcing framework (MIDAS) is one tool that improves public sector procurement and creates greater value.
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Retail Industry
We help the world's leading retailers compete in the digital era by developing and delivering cutting-edge tech strategies and identifying new sources of growth.
The future of retail is here, with digital investments now essential to meet consumers' evolving needs and fend off new competitors. BCG's retail consultants help clients develop and deliver the right retail strategy to thrive in this dynamic environment.
Many companies in the retail industry are rich in data but have yet to harness it as a real driver of the business. Now, nothing less will do. BCG helps retailers prioritize digital efforts as part of an adaptable retail strategy that is more responsive to customer needs than ever before, and guides those looking to create and fund new sources of growth.
Our Retail Industry Services
How We Help Clients Create a Retail Strategy for the New Reality
BCG’s retail consulting teams are composed of retail industry experts with skill sets that span the entire digital space, supported by proprietary platforms and solutions from our specialty business BCG GAMMA. Our work focuses on improving the commercial proposition, formats, and omnichannel and operations capabilities needed to deliver on retail strategy.
Retail Analytics and Artificial Intelligence
To help our retail industry clients better leverage the power of their data—and better integrate with retail ecosystems—BCG combines advanced analytics and AI with data to solve problems all along the value chain, from ranging and pricing to personalization and logistics.
Omnichannel Retail Strategy
We take a customer-driven approach to omnichannel strategy design, drawing on our proprietary consumer research techniques and world-class personalization data-science capabilities to support data-driven sales and omnichannel growth strategies. Our approach to omnichannel retail offers a holistic view that allows clients to attribute, track, and measure the value of investments across all channels.
Retail Operations
The need for flexibility extends to retailers’ supply chain partners and other drivers of a multiformat retail experience. With the desired customer experience and economics acting as the North Star, we prioritize the right end-to-end operations use cases, then rapidly mini-test and iterate specific solutions (physical and digital) to improve demand forecasting, product availability, service and labor planning, inventory management, waste reduction, and more.
Cost Optimization
Addressing each cost element independently, we reset the base on a collection of cost drivers to align operating costs with the retailer’s customer value proposition, providing significant value for key stakeholders. In a shifting retail environment, rigorous tradeoffs among cost, service, and experience are essential to this process.
Digital Retail Marketing and Personalization
To help retailers expand their audience and deepen connections with existing customers, we leverage our experience in developing digital marketing capabilities, using AI and other retail technology to drive personalization—the frontier where customers, now more than ever, are won or lost.
Social Impact
Embedding sustainable practices and active social responsibility into retail operations has moved from a side activity to a top priority. We partner with global retailers to ensure that contributions to social and environmental goals—for example, inclusive hiring practices and reduced food waste and plastic packaging—drive business value.
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Technology, Media, and Telecommunications
BCG collaborates with technology, media, and telecommunications companies to solve problems and pursue new strategies as they continue to shape the future.
TMT companies don’t just look to the future—they define it. We help unleash their full potential, so they can turn possibilities into reality. And advance the world.
Our Services for TMT Companies
Technology Industry
The technology industry is fast-moving and volatile. Even the winners can’t rest on their accomplishments, and reinvention has become as crucial as invention. We help tech companies pioneer new business models, enable change within—and through—their organizations, and sustain performance in a competitive market. But we also help them rediscover, and reenergize, their purpose. So they can create value for shareholders and society alike.
Woman in a coat outside at dusk taking photo of sunset
Media Industry
Serving up great content is table stakes in today’s media industry. As consumption patterns and spending shift, we help media companies adapt. That means developing the pricing and customer acquisition strategies that let clients win with subscription-based models. It means leveraging AI and advanced analytics to create personalized experiences. And it means improving operational efficiency, organization design, and customer insight to make a new business model succeed and a successful model even better.
Woman and child with smartphone in hand looking at aquarium
Telecommunications Industry
Connectivity fuels the new reality—and telecommunications companies have an opportunity to expand deeper into the digital ecosystem. We help clients seize new opportunities—and beat back familiar challenges, such as price pressure and competition from agile digital players—by focusing on seven key enablers: data-driven customer centricity, next-generation B2B, beyond-the-core expansion, network excellence, new ways of working, AI at scale, and simplification and digitization.
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Transportation and Logistics
We empower clients to boldly reinvent themselves and embrace digital innovation so they can better serve their customers amid today's volatility.
Fundamental changes in the transportation and logistics industry demand that companies radically reinvent themselves to succeed. BCG’s logistics consulting and transportation consulting teams help clients embrace digital innovation, restructure, and better serve their customers.
Defending against this industrywide transformation can seem impossible. By contrast, embracing transformation—and outpacing it with a companywide transformation of your own—opens up possibilities for transportation and logistics companies.
Our Transportation and Logistics Services
Rail Industry
Our transportation consulting team partners with urban transportation, rail freight, rail maintenance, and rail technology companies. We help our rail clients boost efficiency while simultaneously taking on the limits of existing rail infrastructure and the changing patterns of demand and mobility.
Shipping Industry
With our guidance, shipping clients optimize their fleet and routing strategies to outmaneuver overcapacity and demand volatility. Our logistics consulting experts help develop creative end-to-end approaches and new business models for bulk and container shippers, as well as terminal operators.
Postal and Parcel Industry
Our tailored strategic advice enables postal and parcel companies to create value from well-recognized brands and local customer bases. We help players build on their customers’ familiarity and trust to maintain attractive profit pools. And we position them to claim and optimize last-mile advantages.
Logistics and Freight Industry
Our logistics consulting teams partner with companies specializing in sea forwarding, contract logistics, road and air freight, and cargo. We aid these companies in homing in on their most profitable regions and markets. And we help deploy digital and analytics capabilities to tap value once achievable only through asset-intensive approaches.
Where We Deliver Value in the Transportation and Logistics Industry
Our transportation and logistics consulting team achieves transformations across the postal and parcel, rail, shipping, and logistics industries to help clients:
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Travel and Tourism
The industry has suffered an unprecedented shock. BCG collaborates with travel and tourism providers as they navigate this turbulence and build resilience for the future.
As the travel and tourism industry emerges from the shock of the pandemic, companies have a clear opportunity to reset their business model and ways of working. Our tourism consulting experts help companies craft the right strategy for success.
COVID-19 challenged travel and tourism companies to think more boldly than ever. As these companies navigate continued changes to the industry, those that remain flexible and adaptive stand to gain significant market share and security. And fundamentals—like managing pricing and customer relationships—coupled with innovation will be key to a strong post-crisis performance.
Our Travel and Tourism Services
How BCG Helps Travel and Tourism Companies
We currently work with the top travel and tourism companies across the globe.
Over the past five years, we have collaborated on more than 1,100 travel and tourism initiatives, working closely with airlines, railways, the hotel industry, the cruise industry, theme parks, gaming and casinos, government tourism organizations, and more.
We treat travel and tourism as its own unique entity, not an offshoot of adjacent industry topics. Airlines and railroads look very different when seen through a travel and tourism lens versus a logistics and transportation lens. The difference is stark—and now more than ever, travel and tourism needs a highly customized approach. That’s what we offer at BCG.
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Agribusiness Industry
To feed the world and drive critical advances in sustainability, the agribusiness industry must adopt new practices while continuing to cultivate its connection to the soil. BCG helps companies across the agriculture value chain prepare for the challenges ahead.
Although its roots date back to the dawn of civilization, the agribusiness industry is anything but antiquated. Modern agriculture businesses are reaching for new strategies, business models, and practices to respond to emerging trends in agribusiness that are reshaping the industry.
BCG has a long history of helping major players throughout the $3 trillion global agribusiness industry value chain in these efforts, including producers of farming equipment, fertilizer, and seed; large farms; commodities traders; food retailers; and agribusiness investors.
How We Help Clients in the Agribusiness Industry
The centerpiece of our agriculture business management consulting work is BCG AgKnowledge, a proprietary suite of tools that provides unparalleled insight and decision support for all types of agribusinesses. AgKnowledge includes:
Because some agribusiness industry subsectors—such as agricultural chemicals and agriculture equipment—spill over into other areas, BCG’s consultants work closely with the firm’s experts in chemicals and automotive. What’s more, to help agribusiness clients modernize their ways of working, BCG combines digital transformation expertise with knowledge of strategic workforce planning, including adopting agile at scale and future-proofing the workforce.
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Chemicals
Although commodity and specialty chemical producers face different issues, they share a common imperative: responding to growing cost pressures and customer expectations. BCG’s chemical consulting team helps companies find innovative ways to meet these challenges.
Economic conditions, stiffer regulations, and environmental concerns affect all corners of the $4 trillion global chemical industry—but not in the same way. Chemical distribution companies are faring better in certain regions than others, suppliers of specialty chemicals are outperforming commodity chemical industry purveyors, and oil prices continue to make chemical production companies less competitive.
Regardless of specialty or circumstance, chemical companies are united by a need to innovate in order to improve the blends that go into final products, get products to market faster, and better meet customers’ requirements.
Our Approach to Chemicals Consulting
BCG’s chemical consulting practice covers the breadth of the global chemical industry, whether it’s working with upstream producers of petrochemicals to optimize their assets’ deployment or helping downstream players with personalization of their nutrition ingredients. We also help chemical companies deal with commoditization and develop unique offerings with defendable margins.
BCG’s comprehensive approach combines knowledge of dozens of chemical industry subsectors and end-user industries with global coverage of key business topics. The breadth of our experience and work gives us the perspective and ability to advise multinationals looking for effective chemical strategies in multiple subsectors, including in petrochemicals and commodity chemicals, along with niche players in specialty chemicals, differentiated chemicals, chemical distribution, and chemical equipment manufacturing.
BCG’s chemical consulting work encompasses:
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Machinery and Industrial Automation
To succeed in the decade ahead, manufacturers of machinery and industrial automation need to reinforce resilience so they can navigate economic turbulence, digitize their operations and services, and develop product offerings to address environmental sustainability and green technologies.
Companies focused on manufacturing machinery, components, and equipment for industrial automation have two critical roles to play over the next few years: First, their products enable other industrial companies to transform into highly automated, digital, and sustainable businesses. Second, they need to understand and successfully harness the top trends transforming the machinery and industrial-automation industry if they want to succeed in the decade ahead. BCG’s machinery and industrial-automation consultants collaborate with leaders at these organizations to explore:
Winning Strategies in Machinery and Industrial Automation
BCG’s machinery and industrial-automation consulting offerings include a comprehensive suite of advisory services and tools. We help our clients navigate the challenges and address the opportunities emerging in the machinery and industrial-automation industry landscape. Our team comprises more than 200 core senior consultants and experts around the globe who possess in-depth experience across the entire value chain of machinery and industrial automation—including general machinery and components, digital machinery, industry-specific machinery, industrial automation and controls, and building technology.
Our machinery and industrial-automation consultants are supported by researchers, analysts, and experts in 90 offices around the world, as well as a cadre of senior advisors. We have supported more than 1,400 global client projects in the machinery and industrial-automation industry since 2015, helping our clients tackle various challenges in such areas as strategic planning, corporate development, operations, marketing and sales, and workforce planning.
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Real Estate
Occupiers, investors, and service providers are thinking and acting in new ways to keep up with society’s changing relationship with the real estate industry. BCG’s real estate consulting experts help companies throughout the industry stay one step ahead.
Real estate constitutes the largest asset class in the world. However, despite that massive scale, the real estate industry has been slow to innovate. That’s now changing. Digital technology, urbanization, the emphasis on sustainability, and affordable building are pushing the industry to evolve. The pandemic has also led to a widespread reconsideration of buying habits and of how and where people want to live and work—all of which have wide-ranging implications for the future of real estate.
As these shifts continue to take hold, we expect to see a prolonged period of disruption and unprecedented change. BCG helps leaders in real estate capitalize on these changes with strategies tied to their organizations’ locations and asset classes.
How We Help Clients in the Real Estate Sector
BCG’s team of global real estate experts has deep experience across key pillars of the industry’s life cycle:
Depending on the needs of a project, we integrate real estate and technology and draw from the expertise and capabilities of BCG’s work in industries that affect real estate, including infrastructure, transportation and logistics, and cities of the future.
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Building Materials Industry
Companies across the building materials industry are reorienting go-to-market strategies and adopting next-generation ways of working. BCG has the experience, experts, and global presence to help them succeed.
The building materials industry has long been concerned with cost and the bottom line. Although companies throughout the materials sector are still focused on costs, they’re now prioritizing their go-to-market strategies. Manufacturers, wholesalers, and suppliers are creating plans to reach customers with a value proposition that sets them apart from the competition, and to deliver products and services in a way that transcends shifting economic and market conditions.
Companies throughout the materials sector, for example, are using digital and next-generation sales practices, including remote go-to-market models. For producers, this new focus is reflected in the shift to building materials manufacturing methods that meet higher environmental, social, and governance standards.
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Forest Products, Paper, and Packaging
Forest product industries must stretch from their roots to create new products, adopt new ways of doing business, and seek out new ventures. BCG has the industry knowledge, global reach, and tools to help.
Changing times mean changing practices, products, and organization structures for the forest product, paper, and packaging industries. Each one must adapt to thrive in a challenging environment, with digital communications overpowering print media, pressure to cut costs through optimized operations, and intense attention focused on sustainable business practices and environmental stewardship.
To evolve, forest product companies must look to conserve resources and energy while maximizing output. Paper manufacturing companies need to seek out new applications for their products. Packaging companies must accommodate growing interest in paper-based alternatives to plastic. And all companies must embrace digital technologies to improve manufacturing, supply chains, and other processes.
BCG uses its deep knowledge of the forest product, paper, and packaging industries to establish the long-term client partnerships needed to navigate this transformation journey. We assist clients of all types by combining sector know-how, business function expertise, global coverage, and digital capabilities.
BCG Solutions in the Forest Product, Paper, and Packaging Industry
In addition to our proprietary sector knowledge, BCG brings ready-to-use market models, toolkits, and databases to its work with forest product, paper, and packaging clients. Project work spans key functional topics, including:
For work that involves digital transformation for forest products, our industry experts work hand in hand with digital experts from BCG X, BCG’s tech build and design unit. BCG X brings together advanced tech knowledge and ambitious entrepreneurship to help organizations launch their next big bets and enable innovation at scale. Its global team of world-class technologists, scientists, programmers, engineers, and designers includes experts in advanced analytics, AI, digital solutions, launching or investing in a new business, and much more.
The BCG forest products consulting team also collaborates with other experts in the firm on issues related to sustainability, forest building materials, operations, marketing, and sales and pricing.
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Metals and Mining Industry
The metals and mining industry is facing unprecedented volatility. BCG helps clients throughout the industry’s value chain excel amid a fast-changing landscape.
Recent trends in the mining and metals industry have put new pressures on companies to rethink their approaches to mining strategy, transform their industrial metal operations, and meet environmental sustainability targets.
BCG’s metals and mining consulting experts help clients grasp the complex forces reshaping the industry and craft the right strategies and operating models to meet new imperatives.
Our Approach to Metals and Mining Consulting
BCG’s global teams of experts specialize in the mining and metals industries (including steel, aluminum, copper, and other base metals). We partner closely with clients to help them engineer the strategic and operational shifts needed to stay competitive. We also help clients manage large-scale change and build the in-house capabilities essential for sustaining success.
BCG’s ability to combine expertise in operations transformation with knowledge of digital and analytics technologies is unique in the metals and mining consulting industry. This skill has earned us accolades and long-term partnerships across all commodities and diverse geographies.
Our proprietary approaches and frameworks enable clients to achieve unprecedented efficiency and effectiveness in every aspect of their businesses, including operations, strategy and logistics.
Mine Operating Systems Transformation (MOST)
This approach helps companies make sure that their investments in operational transformation deliver measurable and sustained returns—through clear priority setting, performance optimization, and the smart deployment of new technologies.
LESS Capital Approach to Megaprojects
The LESS framework applies proven principles to risky but rewarding megaprojects, such as using lean practices to tighten scope and remove unnecessary specifications.
Steel Market Model
The model tracks the entire value chain, from demand to raw materials, using steel intensity and demand projections to uncover key drivers in the market. Analyses help clients answer such vital questions as, “How will steel demand develop globally and regionally?” “Where will supply come from?” and “How will raw-materials markets respond?”
Commodity Markets Insights
This suite helps clients develop tailored scenarios for long-term price forecasts for all major commodities, using analysis of macroeconomic trends, GDP scenarios, demographic shifts, and early-warning indicators.
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Consulting Solutions By Capability
Business and Organizational Purpose
Excavating purpose is among the rewarding journeys companies can take. BCG BrightHouse helps organizations embrace purpose to achieve higher returns, employee engagement, and customer satisfaction.
Long before corporate purpose became a buzzword, BCG BrightHouse, a global creative consultancy, pioneered business purpose consulting. We unleash the power of organizational purpose to transform productivity and profitability for clients.
Defining your business purpose is not a creative-writing exercise. And senior leaders cannot craft your organizational purpose at a meeting or purchase it from an agency.
At BCG BrightHouse, we work with companies like yours to excavate true business purpose. And then we help to fully activate and embed that purpose throughout your organization.
Many of our clients seek to define their business purpose to gain organizational clarity, alignment, and meaning at a critical moment in their development. Some are navigating large-scale business transformation. Others are facing, or are in the midst of, changes in leadership. Still others are at an inflection point in their organization’s trajectory, seeking to turn around or accelerate their business.
To help you find your organizational purpose, we look beyond what you make or sell. We unearth human insights that get to the core of what you bring to the world. And we open the aperture so that you view your business and opportunities through a much wider lens.
Purpose must then be activated and embedded across the organization—in people and culture, strategy and operations, and branding and communications. Only after implementing purpose throughout your entire organization will your company realize the full impact on its performance.
How We Help You Excavate and Live Your Business Purpose
1. Discover
We start by excavating and uncovering the truth about your organization. We interview your people, rigorously research your existing messaging, and conduct surveys to better define and articulate the authentic strengths of your company. We then take an external view, bringing in luminaries to help us uncover the need in the world that your organization is uniquely positioned to fulfill.
2. Articulate
Drawing on the insights from our luminary network, as well as the organizational insights gathered through our rigorous fact-finding and analysis, we help derive your timeless purpose. We craft a memorable, authentic, and inspiring purpose statement and story.
3. Activate
Next, we look to your leadership team to begin seeding your purpose throughout the organization. We partner with your leaders to help them find ways to live your organizational purpose more fully.
4. Embed
As soon as leaders start embodying and championing purpose, it’s time to transform the entire organization’s culture, strategy, and branding through a purpose-driven lens. Purpose is implemented by fully integrating it into ways of working, enabling employees to become more emotionally connected and to feel a deeper sense of meaning in their work.
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Business Resilience
In times of volatility, the most successful leaders turn uncertainty into opportunity, activating a business resilience strategy that is forward-looking, resilient, and competitive. No matter their starting point, BCG can help.
Business resilience is the capacity to absorb stress, recover critical functionality, and thrive in altered circumstances, and it has become a key indicator of a company’s overall health. Resilient companies enjoy better outcomes than their peers in three ways: an external shock can have a lesser impact on their performance, the speed of their recovery can be faster, and the extent of their recovery can be greater.
Downturns and disruptions are inevitable. Whether companies lose momentum or—preferably—adapt and advance comes down to one thing: business resiliency.
How Our Business Resilience Framework Can Help
No two resilience journeys are the same, with each path forward individually based on region and industry, so BCG’s business resilience consulting experts help leaders recognize their starting points and guide them each step of the way. Our business resilience framework—sense, adapt, thrive, and transform—equips leaders managing uncertainty with a head-on strategy and a more long-term approach for business resilience planning.
BCG’s sense, adapt, thrive, and transform approach is a dynamic strategy mindset that helps leaders chart their course for the future and build a more resilient enterprise, no matter their starting point. Our business resilience consulting teams help companies reinforce their positions and create functional advantage, even at times of disruption.
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Business Transformation
Transformation is essential—even for companies that are doing well. BCG’s business transformation team helps clients unlock their full potential and sustainably accelerate performance and value creation.
Although many business transformations deliver short-term impact, 75% fail to deliver long-term, fundamental change. Successful company transformations are marked by three critical outcomes:
These companies are three times more likely to outperform average short- and long-term total shareholder return for their sector. The 50 largest transformations that BCG worked on over a recent five-year period have delivered 15% higher TSR for those companies compared to relevant stock indices.
Our Business Transformation Services
We partner with our clients to accelerate performance and drive value creation, using a proven methodology tailored for business transformation.
Performance and Value Acceleration. Instead of focusing solely on cost efforts, we work with clients to drive holistic transformations—ones that use all available actions. We start by re-evaluating strategic opportunities, increasing topline results, and optimizing the balance sheet.
Accelerated Cost Transformation. BCG’s holistic approach to cost advantage efficiently and effectively transforms an organization’s business. The result is effective cost optimization that boosts performance and margins while driving reinvestment in future growth, stability, and strategy.
Business Turnaround and Restructuring. When all signs point to the need for fast and focused action, we have the experience to help companies rapidly turn around financial decline, optimize debt management and cash flow, and address operational inefficiencies, all while making the right strategic choices.
Tech-Led Business Transformation. We guide clients to use the right technology, digital, or AI levers for the situation, choosing options that will complement their existing capabilities to increase efficiencies, drive innovation, and deliver a superior customer experience.
We partner with clients to deploy an industry-leading proprietary methodology that ensures a relentless focus on value. Our methodology is based on deep experience, which has shown that to create sustained results, programs must address the what and the how of strategic transformation.
The what focuses on making the right improvements in operations and processes, including:
The how sets up a company for sustained success through:
Our business transformation consultants work closely with clients to drive strategic impact quickly, so an organization is engaged and able to make the impact stick.
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Climate Change and Sustainability
Climate change is the defining challenge of our time—and companies around the world are stepping up with ambitious net zero commitments. Our climate and sustainability team helps clients turn those pledges into action and seize new opportunities to build competitive advantage.
Avoiding the most devastating impacts of a warming planet demands a step change. But while the task ahead is significant, there are signs that a fundamental shift to mitigate climate change is well underway. Change is sweeping every industry as companies reimagine how to incorporate sustainability into business. The early-movers are establishing leads in burgeoning new markets and capturing value created by the push for sustainability.
Our Climate Change and Sustainability Services
BCG works with clients to accelerate their climate and sustainability journey. We help them identify and harness climate innovation, embed sustainability at scale into their business, and capture the value they create. Our work is as far-reaching as the challenge.
Climate Risk, Adaptation, and Resilience
Societies and economies must take action today to thrive in the future. We work with national and local governments and corporations to build their climate-risk resiliency.
Sustainable Investing and Finance
A growing number of large institutional investors today are incorporating sustainable finance into their portfolios. Learn more about sustainable finance from BCG's social impact experts.
Energy Transition
Decarbonizing the global economy will require the rapid expansion of renewable energy sources and a firm embrace of business sustainability strategy by heavy industry. We are working with clients to pave the way forward.
Alternative Proteins
Our experts help clients seize opportunities in the fast-growing alternative proteins industry—and create a more sustainable future.
Climate Innovation, Technology, and Growth
New technologies and business models are needed to drive the global economy to net zero by 2050. Our team works with clients to accelerate the development and scaling of climate innovation that will protect the planet.
Sustainability Strategy and Transformation
Many companies underestimate the pace and scope of change required to achieve sustainability at scale. We work with clients to transform their business for a new decarbonized era.
Food Systems and Security
Agriculture is a major driver of global greenhouse gas emissions. Our sustainability consulting team works with clients to develop strategies for addressing those emissions while strengthening the stability of global food systems.
Supply Chain Management and Procurement
Decarbonizing supply chains is a game-changer in the push to build a net zero global economy. We work with clients to adopt key levers and proven technologies to slash emissions and catalyze climate impact.
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Corporate Finance and Strategy
The rules of business and for maintaining competitive advantage are changing. We help companies reimagine strategy and value creation in a fast-paced world.
Today’s business leaders face an ongoing challenge: how do you create exceptional value in a world of rapidly shifting competitive advantage? They need strategic insights into how the world is likely to change—and the ability to leverage those insights for long-term success.
Strategy and value creation are part of BCG’s DNA. Through the experience curve, growth-share matrix, and digital deconstruction, BCG has been at the forefront of strategic innovation. Our corporate finance and strategy consulting team helps clients drive growth and attract talent, and a great stock, attracting investors, and delivering value for stakeholders.
Our Corporate Finance and Strategy Consulting Services
How We Work with Corporate Strategy and Finance Clients
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Customer Insights
Having rich customer insights allows companies to solve pressing business problems and capture growth opportunities. BCG’s Center for Customer Insight arms companies with the tools they need to unlock this advantage.
Customer insights give companies the means to capture growth opportunities and solve pressing business problems. BCG’s customer insights consulting experts use deep knowledge of customer behavior and database technology, along with a unique methodology, to turn those insights into actionable imperatives.
More than 75% of CEOs, presidents, and chief operating officers believe customer insight is critical to accelerating growth, but very few companies use all the customer information available before making major decisions. BCG helps consumer-focused organizations and B2B and B2C companies alike interpret insights and distill them into actionable and business-relevant imperatives, unlocking dramatic growth and achieving larger business goals.
Our Customer Insights Services
Whereas the typical approach to capturing customer insights includes research disconnected from strategy, as well as analysis that attempts to answer a given question, we carefully integrate research into broader strategic decision making and inform the most important executive-level questions. And instead of leveraging a massive volume of data from multiple sources, our customer insight experts—consultants who bring strong business acumen to every project—prioritize the data that will best solve the problems at hand.
Through our Center for Customer Insight, we conduct our own quantitative and qualitative research—often using proprietary customer insight tools and techniques, such as MindDiscovery and demand-centric growth, combined with state-of-the-art digital listening tools—to discover the most pertinent information related to customer behavior and thinking. We generate foundational customer insights for industries and markets that do not have institutional or syndicated information already.
These methods enable us to help clients with the following:
Consumer Solutions
Product and Brand Solutions
Growth Solutions
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Digital, Technology, and Data
BCG identifies and delivers high-impact programs to build bionic companies that will outperform the competition in the future.
The future is bionic, and it’s already here. It’s a new paradigm, powered by technology and harnessed by people. To thrive, you must focus on outcomes that will make a difference. Through the lens of our industry expertise, our digital consulting team identifies and delivers programs with the greatest promise for success.
It has never been clearer that companies need to be able to learn quickly, be more resilient to shocks, and adapt in the face of adversity. There is an accelerated need for companies to become bionic—not simply to make standalone digital improvements, but to intentionally combine human and technological capabilities.
Bionic companies are better able to thrive in the face of change and uncertainty, drive breakthrough innovation, and solve some of the biggest industrial and societal problems of our age. For this reason, building bionic companies is at the heart of BCG’s approach to digital transformation—and, we believe, an important factor in BCG receiving external recognition for our digital consulting services year after year.
How BCG Supports Clients in Creating Bionic Capabilities
STRATEGY & PURPOSE
A powerful, purpose-driven strategy allows companies to align and inspire teams, launch the right digital initiatives, and build the capabilities, processes, and mindsets necessary to sustain a digital advantage. Using our “articulate, activate, embed” methodology, we help organizations uncover their purpose—and translate that purpose into growth.
BIONIC OUTCOMES
Three types of outcomes will shape bionic companies: personalized customer experiences and relationships; operational excellence (in which business processes and operations are heavily augmented by machines and AI); and innovative offerings, services, and business models.
TECHNOLOGY AND DATA ENABLERS
Fast-moving digital leaders are gaining an insurmountable advantage over the competition—powered by cutting-edge technologies and data-driven insights. Our digital consulting team helps clients uncover, incubate, and deliver game-changing digital businesses and products.
HUMAN ENABLERS
The real strength of a bionic company lies in unleashing the power of human creativity. BCG helps companies reset their organization and implement new ways of working to harness that potential at scale, while upskilling and reskilling digital talent to meet demands.
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Diversity, Equity, and Inclusion
Our work enables clients to build teams that fully reflect the diversity in the world and the communities they serve—and empowers them to advance their businesses and our society.
Diversity, equity, and inclusion serve as bedrock values for many organizations. They also drive value creation when embedded as part of a core business strategy. Our diversity, equity, and inclusion consulting team helps clients build the equitable and inclusive businesses of the future.
Organizations often focus their diversity, equity, and inclusion efforts on the employee experience alone. However, these values can also drive long-term, sustainable advantage by improving the customer journey, product development, innovation agenda, and supply chain. BCG’s proven approach to DEI in business can help organizations build inclusive business models to enhance their talent profile, community impact, and business performance.
Our Diversity, Equity, and Inclusion Consulting Services
Supplier Diversity
We work closely with clients to create meaningful opportunities for suppliers. We also support their success through supplier diversity programs.
Gender Equality
Our gender-equality consultants help create programs that advance careers and improve engagement for women at all levels of an organization.
Inclusive Product Design
We help companies actively integrate equitable thinking into product design and create inclusive products that appeal to customers and communities that have often been overlooked.
Racial Equity
Our DEI consultants collaborate with clients to assess racial equity efforts and drive change through innovative initiatives, strategic partnerships, and engagement opportunities.
Measuring Diversity and Inclusion
We access data metrics and baselines for diversity and inclusion to build clear, user-friendly scorecards that are integrated into existing governance and leadership processes.
People Strategy
Our People Strategy consultants bring deep expertise in engaging employees and creating a diverse, inclusive culture that enables organizations to thrive.
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Innovation Strategy and Delivery
Innovation is extremely difficult—but also necessary. We collaborate closely with organizations on holistic innovation journeys to help them secure long-term competitive advantage.
Capitalizing on new ideas requires an innovation strategy that is aligned with business priorities yet flexible enough to adapt to changing market conditions. BCG’s innovation consulting experts help clients build an innovation engine that can succeed today and in the future.
Innovation is hard. Only about 30% of companies think they are good at it. And it’s only getting more challenging. Even the strongest innovators are required to continually master new capabilities and develop faster and more agile research and development processes.
Our Approach to the Innovation Journey
Avoiding the pitfalls of innovation calls for an approach that is strategy-led, biased toward action, and agile. These characteristics are true whether you’re talking about innovation in consumer products or in a business-to-business domain—or innovating at the level of the product, service, or business model. And they’re at the heart of BCG’s approach to innovation consulting. BCG’s innovation journey is a holistic approach in which we collaborate closely with the client to strengthen its innovation system and make innovation happen. The approach has four central elements:
1. INNOVATION STRATEGY
We begin by looking both outside and inside to define an innovation strategy that best supports the overall business strategy. Outside to understand key trends shaping customer economics and demand and to prioritize the most attractive domains for innovation investment. And inside to understand the strengths and weaknesses of the client’s innovation system. The strategy enables the innovation system to gain traction by pinpointing the most important areas for investment.
2. INNOVATION SPRINTS
A great innovation strategy is necessary but not sufficient. Creating value in a world of shortening product and business model life cycles requires decisive action—and speed. We work with clients in a sprint-based approach to develop and launch minimum viable products consistent with the strategy. Offerings are evolved in this “test and learn” approach—and the less successful ones are dropped to free up resources for other projects.
3. BUSINESS BUILD AND SCALE-UP
Maximizing the return on innovation investments requires the ability to find product-market fit and scale the most promising projects fast. We work closely with clients to help them make the transition from experimentation to execution of a new product, service, or business model.
4. INNOVATION ENABLEMENT
Increasingly, innovation success calls for the ability to continually build new innovation muscles—or to bring in new skills and capabilities from outside. We help organizations identify the critical capabilities needed and define the best path to obtain them, whether through corporate venturing, partnership, acquisition, or internal development.
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International Business
The rules of international business are being rewritten, creating opportunities for companies that are nimble enough to capitalize. BCG’s international business consultants help companies recognize the economic patterns in globalization and seize the future.
Even as the world becomes more decentralized politically and physically, customers, devices, services, processes, and businesses continue to integrate digitally. The simultaneous rise of economic nationalism and digital globalization is redefining the international business landscape. We help companies adapt their products, approaches, and business models to the new global reality. Companies must take a more nuanced approach to identifying and creating growth opportunities.
Our International Business Services
How Can Businesses Take Advantage of Globalization?
We help companies absorb the shock of global volatility by building capabilities and structures that enable data integration, flexibility, and agility across borders and businesses.
As an international strategy consultancy, we advise all stakeholders in international business and in economic globalization:
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M&A, Transactions, and PMI
BCG provides the strategic decision-making capabilities and proactive portfolio management companies need to create value from M&A, transactions, and PMI.
Creating value from M&A, transactions, and post-merger integration requires making the right strategic decisions and proactively managing the business portfolio over time. BCG’s transactions center helps clients maximize value at every stage of a deal.
More than half of all M&A transactions and post-merger integrations end up destroying value. These deals are complex—and for many companies—infrequent. We support businesses with end-to-end transaction excellence, including strategic decision making in mergers and acquisitions, preparing and executing divestitures and joint ventures, supporting IPOs and spinoffs, and creating winning strategies for post-merger integration.
Our M&A, Transactions, and PMI Services
How BCG Unlocks Value
Over the past ten years, we have supported more than 7,000 transactions with a market value of more than $5 trillion. With more than 300 M&A, transactions, and post-merger integration professionals worldwide, we help both corporate and private equity clients execute deals efficiently and, more important, maximize value. Our experts collaborate closely with your own experts to help you navigate the journey we undertake together. They also speak the language of investors, investment bankers, and lawyers.
Our BCG Transaction center combines deep industry experience with real business understanding. We unlock true value through large-scale change while maximizing opportunities for success.
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Manufacturing
The factory of the future is powered by digitization and fuels sustainability. We help our manufacturing clients navigate a shifting landscape of supply chains, technologies, and talent to make the products the world demands in the ways the planet needs.
New technologies have upended industrial production. As a result, manufacturers are turning toward factories of the future. But they must address critical questions about just which manufacturing technologies, structures, and processes to embrace, what they will manufacture, and where and how they will manufacture it. Our manufacturing consulting experts help clients make the decisions that shape countless conditions: environmental footprint and sustainability, cost profile, exposure to risks, workforce requirements, customer targeting, and ultimate profitability.
How BCG Works With Manufacturing Clients
Our manufacturing consulting experts coach and enable our clients on strategic and operational initiatives, helping them innovate and digitize their shop floors—where value is created. Our experts, backed by advanced data and analytics and a dedicated engineering team, work with clients to cut through complexity and achieve successful manufacturing transformations.
Our manufacturing consulting focuses our clients on three essential guiding questions:
What Will You Manufacture?
Your product, product lines, and underlying components establish your manufacturing strategy. This includes what you make in-house versus buy through a supplier, as well as your supply chain and how you optimize it along with your manufacturing operations. BCG brings expertise in manufacturing strategy and organization, risk management, sustainable operations, and make-or-buy decisions.
Where Will You Manufacture?
You must decide not only in which locations your plants and distribution centers sit, but also how they’re optimized for such particulars as regulations, logistics, taxes, and duties. Our manufacturing consulting experts help clients make the best decisions using our advanced production network optimization tools like SNOW AI and the Global Manufacturing Cost-Competitiveness Index.
How Will You Manufacture?
BCG helps evaluate your supply chain by viewing your global manufacturing operations through an integrated lens—ensuring everything from your lean manufacturing practices to your use of advanced robotics performs at a world-class level. We help you envision and build factories of the future that incorporate Industry 4.0 technologies, maintenance and production engineering strategies, logistics capabilities, lean production systems, and quality processes.
Our Approach to Manufacturing
BCG’s manufacturing consulting clients enjoy access to a broad range of resources, including our Innovation Center for Operations. The following are among the tools and offerings we deliver.
RAPID PLANT OPTIMIZATION
Diagnostics
Design
Implementation
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Marketing and Sales
Customer centricity is key and made possible through analytics, agile processes, and a test-and-learn culture. BCG partners with marketing and sales organizations to make it happen.
The best marketing and sales organizations orient around the customer—and rely on analytics, agile processes, and a test-and-learn culture to create more personalized experiences. BCG’s marketing and sales consultants guide the way.
Companies that win don’t just talk about customer experience—they sell and market in a way that’s both convenient and relevant to customers. Traditional approaches don’t foster this seamless simplicity. What’s needed is a new paradigm: an integrated unification of marketing and sales. We help companies develop the underlying human and technical capabilities that enable a more agile, data-driven marketing and sales organization.
Our Marketing and Sales Services
How We Help Marketing and Sales Organizations
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Operations
We help clients unlock value from every aspect of their operations, maximizing efficiency and effectiveness in procurement, service operations, supply chains, and beyond.
Operations can be a vital component of competitive advantage—and achieving excellence is more important than ever. BCG’s operations consulting teams help clients unlock value from every aspect of their operations.
Maximizing operational efficiency and effectiveness has never been easy. Yet excelling at operations management is even more daunting today owing to supply chain disruptions, trade instability, changes in customer expectations, and the rise of digital operations. At BCG, we partner with clients at every level of their organization to drive transformational change—and impact—in key areas of operations management ranging from procurement, service operations, and supply chain to manufacturing, capital project management, and end-to-end operational excellence.
Our Operations Services
How BCG Unlocks New Value from Operations
At BCG, we know that excellence in operations—including managing operational costs and driving topline growth--is core to both competitive advantage and a sustainable future. We draw on our global operations consulting team to deliver tangible, enduring impact across our clients’ entire operations management value chain.
To unlock this potential, we partner with our clients at every level of the organization. And we deploy a unique blend of industry, operations, and digital operations expertise to accelerate results while building capabilities customized to each client’s unique circumstances.
We strive to help our clients win today and thrive tomorrow.
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Organization Strategy
Organization is at the core of nearly everything we do at BCG. We believe that when clients have the right organization design, the possibilities are endless.
The right organization strategy can help companies change the trajectory of their business. BCG’s organization consulting teams have the expertise needed to help clients design their organization to create a lasting competitive advantage.
At BCG, we believe in a simple rule of business: companies are most productive when they harness the intelligence of their employees to drive innovation. But many business leaders are unaware of how their organization model actually hampers agility, speed, cost-efficiency, and resilience.
Our Organizational Strategy Services
BCG is uniquely positioned to assist clients in creating the right organizational management context: we recently ranked as best among market leaders on organization strategy consulting, earning top scores for depth of capabilities, breadth of capabilities, and client impact, according to ALM Intelligence. Our approach to organizational consulting offers a clear path forward for executives who are faced with intensifying competition, evolving business models, and complex technologies.
Types of Organizational Change BCG Leads
There are as many types of organizational change as there are organizations, but most of the transformation and organizational change efforts we lead fall into several broad categories. Below, we highlight a few of the most common types of change.
Transforming Organizations with Platform Operating Models
We are in a period of substantial change as organizations grapple with:
Organizations are finding that classic operating model interventions are insufficient to successfully address these challenges. Rather than attempting once again to optimize the matrix, companies are seeking a new organization strategy: they are turning to platforms. Platforms are shared, enterprise-wide capabilities that multiple businesses build on to deliver customer value quickly and efficiently. All organizations use platforms, but with our platform-operating-model approach BCG clients go far beyond infrastructure and corporate functions—eliminating duplication, substandard capabilities, silos, handoffs, and burdensome governance.
Organization Transition to a Future-Built Company
Organizations that aspire to lead their industry must deliver an end-to-end digital transformation to unlock new sources of economic value. But doing so takes more than technology alone. Top performers will combine new technologies with human capabilities to build for the future.
Even though many of the elements of future-built organizations are well known—artificial intelligence, digital talent, and platform-based software and services, for example—the organization management formula for melding human and technological capabilities is neither immediately evident nor easy to implement. We help companies build organization models that unleash the power of human creativity, deliver machine- and AI-augmented operations, and drive continuous innovation. This, in turn, helps clients enhance business value, lower costs, and improve customer satisfaction.
Performance Improvement by Efficiency and Effectiveness
Many of today’s business organizations are vexed by internal complicatedness—a proliferation of cumbersome structures, processes, and systems. BCG’s Smart Simplicity approach helps companies manage the ever-increasing complexity that stifles an organization’s performance and growth. Our delayering and zero-based budgeting approaches also support large-scale transformation and organization change by freeing up resources to drive growth and innovation, allowing organizations to change what they do and how they work fundamentally. And we help companies achieve and embed agile transformation throughout their entire organization.
Managing Organization Through a PMI
The challenge of PMI—bringing together two structures, cultures, management groups, and sets of processes—is profoundly complex. In the past five years, we’ve helped major multinational companies complete more than 550 mergers and acquisitions—and our framework for a successful PMI has helped BCG clients boost the value they capture from their M&A deals by 9%.
Designing Global Business Services
In a dynamic business landscape, shared services and support functions can give companies a critical advantage by enabling business and strategic functions to perform more effectively. We help large, complex organizations create Global Business Services organizations to deliver efficiencies that enable scale & margin, serve as a platform that enables agility throughout the org, and build capabilities that drive strategic growth.
Organizations must build dynamic platforms to enable this shift, position small and nimble agile teams on the frontlines, and embrace scalable processes, modular technology, and data architecture. Our holistic approach for designing Global Business Services has helped unlock significant benefits for our clients, including cost reductions of 20% to 40% and performance boosts of 5x their industry peers.
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People Strategy
Any company's most important asset is its people. Our experts in leadership, culture, talent, reskilling, and HR help businesses respond to current and future challenges.
The fundamentals of people strategy—leadership, culture, talent, reskilling, and HR—make companies stronger, more agile, more innovative, and more responsive. BCG’s people strategy consultants help companies elevate their most important asset: their people.
For years, technology has been radically transforming the way work gets done, changing the skills that people need for their jobs, and redefining the jobs that will be needed. But the last few years have catapulted businesses five to ten years into the digital future. Virtually overnight, remote working and automated operations have become the new reality.
Our People Strategy Services
To navigate today's complex challenges, companies must become bionic: that is, they must intertwine new technologies with human capabilities to power growth, innovation, and, resilience. From the C-suite to the frontlines, and everywhere in between, a successful people strategy stands on three pillars:
PILLAR ONE
Do you have the leadership and culture you need?
PILLAR TWO
Do you possess the talent and skills required to succeed?
PILLAR THREE
Is your HR organization equipped to: enable these first two pillars? Serve as a strategic partner to the business?
How BCG Creates People Operations Advantage
BCG’s people strategy consulting builds on three core truths.
We help clients build a strategic workforce planning to unlock the power of their people
We empower and enable clients to design and deliver programs that build their own capabilities across all levels of their organization. Rather than offering traditional, ancillary programs in leadership development and talent development, BCG applies cutting-edge behavioral science to daily operations, enabling people to activate and embed new ways of working while on the job.
We implement our world-class people operations strategy
BCG is globally recognized for its world-class people operations. We consistently rank among the best places to work—and we apply the same proven people strategies to our clients. We bring deep expertise in engaging employees and creating a diverse, inclusive culture that enables organizations to thrive.
We understand that a purpose-driven culture fuels performance
Organizations that maintain a strong sense of purpose—and activate a purpose-driven culture—are more than twice as likely to have above-average shareholder returns.
Using a holistic, human-centric lens, we collaborate with clients on the fundamental pillars of people strategy: leadership and culture, talent and skills, and enabling the HR organization to support business leaders as a strategic partner.
How We Work on People Strategy With Clients
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Pricing and Revenue Management
We bring expertise and data-driven strategies to help clients unleash the power of effective pricing—and unlock its potential to increase the bottom line.
By transforming pricing, companies can drive significant value to the bottom line. BCG’s pricing and revenue management consulting teams helps build the capabilities, processes, and mindset that unlock the power of pricing—in good times and bad.
To unleash the power of pricing, companies need a strong internal capability, one that’s fueled by technology—like advanced analytics—but rooted in people and processes. They need a test-and-learn culture that moves fast from idea to pilot to scale. They need to continually measure, assess, and improve. Because pricing and revenue management is a contact sport. And the most successful players adapt rapidly, and repeatedly, to maximize value for their customers—and themselves.
Our Pricing and Revenue Management Services
How BCG Helps Companies Master Pricing and Revenue Management
Pricing has no textbook solution. Different companies require different pricing methods, strategies, and operating models. We bring functional expertise and cutting-edge data science to the key topics in pricing and revenue management.
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Risk Management and Compliance
BCG's Risk and Compliance consulting supports their client's growth ambition with strategic, transformational, and technical functional offerings in Finance.
Risk management and compliance can do more than mitigate threats and safeguard a company’s operations and reputation—it can create value. Our risk and compliance consulting team helps clients turn uncertainty into opportunity.
We view risk management and compliance through a wide-angle lens. While our teams are skilled at applying technical solutions to immediate problems, our focus isn’t simply “putting out fires” but rather on supporting management decision making. By identifying systemic or structural issues, we help organizations across all industries become more ethical and resilient—and more competitive—in ways that a narrower, less strategic assessment of risk and compliance could not achieve. The improvements are innovative, fundamental, and lasting.
Our Approach to Risk and Compliance Consulting
Compliance and Crisis Response
We help our clients to sustainably remediate and grow in the areas of compliance, ethics, and anti-financial crime. We believe in data-driven and technology-enabled transformations that put talent and culture at the center while optimizing and maturing corporate compliance operations.
Advanced Risk Analytics
We work with clients to develop best-in-class analytics solutions and support better risk management and compliance decision making. We apply a transformational approach with the ambition to redefine industry processes in a highly automated and cost-efficient manner.
Balance Sheet Management
Achieving superior results from a risk-return perspective requires a holistic approach to balance sheet, funding, and liquidity management. Our risk and compliance consulting team uses levers to optimize the balance sheet and builds capabilities for sustainable risk-adjusted performance.
Credit Risk Management
The risk that counterparties might fail to meet payment obligations isn’t confined to financial institutions. We help build advanced end-to-end credit processes to enhance clients’ efficiency while substantially improving the quality of credit decisions.
Commodity Market Risk
Together with industry, merchants, and banks, we manage commodity market exposure to protect value and create upside. Our holistic offering includes commercial and trading strategies, operations and IT implementation, and more, supporting the entire commodities ecosystem.
Operational Risk Management
We help clients identify operational risks in their businesses and build the right controls into their operating processes for effective operational risk management.
Cybersecurity and Digital Risk
We blend technical expertise with risk management processes and controls to not only reduce our clients’ vulnerability but also boost their capacity for rapid response and recovery in the wake of cyber incidents.
Climate Risk, Adaptation, and Resilience
We work with clients to accelerate their transition to net zero and ESG conformity. We support measurement and scenario analysis in climate, and we integrate ESG principles into clients’ risk management and compliance practices.
We provide strategic, transformational, and technical offerings in risk and compliance, which include—but also extend well beyond—financial risk consulting and compliance consulting. We take a comprehensive view of financial and non-financial risks, including operational and strategic risks. This enables us to help our clients grow their businesses while staying ahead of key risks, anticipating regulatory shifts, and instilling ethical practices—all of which helps earn the trust of employees, stakeholders, investors, and the public.
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Social Impact
By focusing on tangible ways to generate positive social impact (related to climate change, global education, racial equity, and more) we help organizations tackle some of the most pressing issues facing our world today.
Business and capital have the power to be forces for good. Our social impact consulting team helps clients transform their core business to create positive economic, environmental, and societal impact in ways that are profitable for the long term.
Partnership is at the heart of our social impact approach, and it is key to tackling complex social and environmental challenges. We seek to maximize our own social impact by enriching and expanding our partnerships, fostering system-level coalitions, and establishing social impact as a core competency that is woven into business strategies and thus yield quantifiable returns.
Our Social Impact Services
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Zero-Based Budgeting
Zero-based budgeting is a powerful strategy that yields significant benefits. Our approach fosters a culture of cost consciousness, growth, and innovation.
Zero-based budgeting supports large-scale transformation by freeing up resources to drive growth and innovation. BCG’s zero-based budgeting consultants help clients anchor this approach in a culture of cost-consciousness, delivering clear benefits.
Zero-based budgeting is about more than deploying one-time cost-reduction strategies. It’s about using facts to decide how to liberate resources and make smart choices about where to allocate them. Zero-based operations deliver maximum value when they are tailored to an organization’s unique circumstances and embraced by people throughout the business.
Our Approach to Zero-Based Budgeting
At BCG, we don’t take a cookie-cutter approach to the zero-based budgeting process. Instead, we tailor it to each client’s unique needs—including where they are in their business cycles and what they’ve defined as their strategic priorities and transformation agendas. As a result, we help companies avoid common pitfalls and capture the full potential of zero-based budgeting.
Notably, we enable companies to implement zero-based budgeting in ways that strike a balance between driving growth and managing costs, through these means:
Vision. Articulate why you’re initiating a zero-based budgeting program and what you want to achieve with it. Link the program to your company’s strategy, and design the program specifically for the strategy.
Governance. Introduce dual-cost accountability to support decision making and enable employees to own, manage, and drive the program.
Ambition. Lock in business model choices, prioritize saving areas, and establish smart targets.
Zero-Based Budget. Create a granular and holistic view from the bottom up, challenge the budget rigorously, and integrate targets.
Performance Monitoring. Set clear mechanisms for tracking costs, including how to address variances and reallocate funds.
Execution. Devise action plans and milestones. Implement and follow a process for variance and reallocation.
Reinvestment. Reinvest savings in a way that best drives growth for your company.
Organizational Culture. Foster a culture of cost ownership by implementing strong performance management policies and effectively communicating about, and managing, the changes that zero-based budgeting requires.
Transparency. Create full transparency with a detailed baseline, known value drivers, and rigorous analysis of cost and activities. Our proprietary SpendAI engine supports this transparency. The engine combines advanced analytics with machine learning to map transactions to specific cost categories so companies can identify spend by activity and owner. Decision makers can see—in detail—what’s being spent across the organization and can flag opportunities for improvement.
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Artificial Intelligence and AI at Scale
AI can deliver significant business impact, but companies can maximize its value by taking an end-to-end approach. Weaving together strategy, process redesign, and human and technical capabilities, we create the fabric of an AI-driven organization, enabling the outcomes that drive businesses forward.
AI leaders—the companies remaking industries—don’t just use AI. They’re fueled by it. And as generative AI brings the power of AI to more businesses, the ranks of AI leaders are poised to grow. But getting there requires a holistic approach. You need to understand how artificial intelligence can drive business outcomes.
But just as crucially, you need to reimagine processes, foster adoption, and develop the right capabilities, roles, and governance. We help companies pull all these levers, so they can deploy AI at scale—and scale up the value, too.
Our research shows that fully embedded AI is one of the key attributes shared by future-built companies that excel across financial and nonfinancial measures. We unleash the power of AI by building an organization around it. Getting the roles, responsibilities, and culture right is just as important as perfecting the algorithms. As generative AI democratizes artificial intelligence—enabling companies without a deep bench of data scientists to use and benefit from the technology—this end-to-end approach will be crucial to gaining a competitive edge.
Our Related AI Consulting Services
Generative AI
The new wave of generative AI systems, such as ChatGPT, has the potential to transform entire industries. To be an industry leader in five years, you need a clear and compelling generative AI strategy today.
Responsible AI
When done right, responsible AI isn’t simply a framework to mitigate risk. It’s a way to deliver transformative business impact. BCG works with companies to make responsible AI a reality.
Our Approach to Artificial Intelligence and AI at Scale
Every artificial intelligence journey is different: each one is shaped around an organization’s starting point, circumstances, and goals. But a single thread connects the pioneers of AI at scale. They typically dedicate 10% of their AI effort to algorithms, 20% to data and technological backbone, and 70%—the lion’s share—to business and people transformation. We call this the 10/20/70 rule, and it’s at the heart of our approach to AI. By redefining human–AI interaction, we unlock the full potential of AI in business.
Our approach emphasizes value and enablement. The idea is to imbue tools like generative AI in business strategy as well as in the business itself. If you want a transformative impact from AI—not an incremental one—you need to redesign processes and foster adoption. And you need to think about these things from the very start, as you develop your AI solutions. We orchestrate these levers so they support and enhance each other—and drive AI at scale.
Developing an AI Strategy
We bring together business and technology experts—from BCG and from your company—to develop an AI strategy that’s focused on outcomes. Our cross-functional approach lets us identify with surgical precision how generative AI and other AI systems can create value in your business, including highly differentiated “unicorn” AI solutions. It also lets us optimize the roadmap for getting there, prioritizing use cases that create value early in your AI journey while you steadily build capabilities.
Building AI Solutions
Our AI consulting draws from the BCG’s global network of talent, including the AI and digital builders of BCG X. Through agile sprints, we develop AI systems that go beyond prototypes to transform our clients’ business. We leverage BCG’s array of AI products—key sector-specific use cases—so we don’t need to start from scratch. To maximize impact, we reimagine processes end-to-end, leveraging AI’s full potential to drive efficiency, improve decision-making, and enhance experiences. Our proprietary robotaxonomy framework also offers an overview of the ever-changing AI ecosystem, keeping our clients ahead of the latest developments.
Fostering Adoption
One of the key ways we embed AI in an organization is by encouraging the adoption of AI solutions. This starts in the design stage, by building AI solutions that solve real business problems, creating intuitive interfaces, and fostering trust with a range of techniques including transparent models and processes. Our AI consulting also focuses on setting up the support and incentive structures that spark adoption, pushing innovation forward through robust change management.
Optimizing Data Quality
Data is the lifeblood of artificial intelligence, and generative AI helps build and manage datasets of much greater size and quality. We ensure the quality and accessibility of data, making it easier to use and integrate into processes while setting guardrails that promote security without hindering agility.
Ensuring Responsible AI
While responsible AI was important before the advent of generative AI, it’s become even more critical now. Generative AI raises new ethics issues and operational risks, including the potential disclosure of sensitive information, malicious prompt engineering, and changes in regulation, to name a few. We help implement a set of AI principles and practices that stress accountability, transparency, fairness, and inclusiveness in how you use AI in business.
Activating Technology Enablers
AI at scale requires a platform that is modular, scalable, and—given the proliferation of foundational AI models—secure. We help our clients from design to implementation, optimizing performance, cost, and security while leveraging robust yet flexible tools (such as modular digital platforms and cloud computing). Our AI consultants also help deploy AI tooling for analytics and visualization, setting up efficient operations across data, modeling, and release pipelines.
Empowering People and Organizations
You can’t realize the full potential of AI at scale without enabling your people to reach their full potential. And while generative AI will have a profound impact on employee productivity, it will also create a need for continuous upskilling, improved governance, and strategic workforce planning. We help clients design the workforce of the future, transforming individual roles and skills while rewiring the enterprise operating model.
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Cost Management
BCG’s integrated approach to effective cost management rapidly identifies the deep-rooted issues affecting an organization’s cost structure and implements customized, industry-specific initiatives to create organizations that are leaner, faster, and stronger.A cost management strategy is only effective if it is transformational, lasting, and sustainable. With end-to-end budget or headcount reduction, the impact is immediate—but the benefits don’t last. Quick cuts simply do not address underlying problems, nor do they improve the longer-term health of the company. In fact, they may impact an organization’s ability to compete and serve, ultimately exacerbating the original need for bottom-line improvements.
BCG’s holistic approach to cost advantage efficiently and effectively transforms an organization’s business, taking into consideration direct costs such as labor and materials as well as overhead costs—which in turn allows for reinvestment in future growth, stability, and strategy. The result is effective cost optimization that boosts performance and margins while simultaneously unlocking total shareholder value.
Why Is Cost Management Important Now?
Inflation, market uncertainty, and rising interest rates are all putting pressure on organizations. At the same time, organizations need to invest in talent, sustainability, and digital to remain competitive. Higher operating expenses are squeezing margins, prompting companies to look at their cost structure for answers—while continuing to fund innovation and growth. But there are many reasons beyond macroeconomic conditions for streamlining costs. Businesses that secure short-term cost optimizations can shore up long-term competitive advantages, exploring opportunities and enhancements that will be beyond the reach of others.
What’s Different About BCG’s Approach to Cost Management?
Unlike one-dimensional cost reduction or restructuring plans, BCG’s accelerated cost advantage approach resets costs within a strategic framework that is customized, precise, and thorough. Our total cost management process involves quickly diagnosing underlying operating issues, benchmarking performance, and then implementing short-, medium-, and long-term cost optimization initiatives and industry-specific measures to rightsize expenses.
In parallel to optimizing costs, BCG experts help clients build a foundation for future competitive differentiation and growth by:
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Our Specialty Teams
BCG’s specialty teams combine unique expertise and leading capabilities to better serve clients’ evolving needs—from procurement to purpose and tech to transformation. Explore below.
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BCG Digital Ventures
Corporate Innovation & Digital Business Building
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BCG GAMMA
Advanced Analytics & Data Science
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BCG Henderson Institute
Ideas Shaping the Future of Business & Society
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BCG Brighthouse
Purpose Excavation & Activation
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Expand
Financial Decision Support
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Inverto
Procurement & Supply Chain Management
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Centre for Public Impact
Nonprofit Foundation Supporting Positive Impact in Government
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Digital Solutions By Capability
DEEP AI by BCG
Boosting Customer Value with AI
By enabling hyperpersonalized, end-to-end customer management—at scale—DEEP AI allows companies to extract up to 40% more lifetime value from their client portfolios.
DEEP AI eliminates guesswork in customer management by integrating artificial intelligence into every customer interaction and delivering real-time, AI-driven recommendations. It is not just a technology product; it’s a customer transformation.
When implementing DEEP AI, we work with companies to develop a robust data and AI infrastructure, deploy BCG X's state-of-the-art AI assets, and pilot and launch AI-powered customer management campaigns. At the same time, we help clients with strategy and organization design, working closely with them to set a bold ambition, support new ways of working, and ensure that data and analytics inform every customer management decision. And because DEEP AI is modular, companies can integrate only what they need to complement the technology and capabilities they already have in place.
How DEEP AI by BCG Enables Customer Transformation
DEEP AI by BCG brings technology and humans together to support end-to-end customer management. AI engines predict customer behaviors; deliver real-time upselling, cross-selling, and pricing recommendations; and inform test-learn-optimize campaigns.
By integrating AI in customer experience management, companies can make automated, hyperpersonalized recommendations that promote new acquisitions, reduce churn, and drive-up customer value—in a purely digital context via call centers and during in-person interactions.
The DEEP AI Approach
From nurture and retention to upsell and expansion, DEEP AI’s algorithms are designed to continually improve with every touchpoint and feedback. Each opportunity, interaction, and outcome enhance business and customer intelligence, turning customer management into an unlimited opportunity for incremental improvement. We bring a holistic, customizable approach to data-driven transformation to best cater for your needs.
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Fabriq by BCG
A Marketing Personalization Platform to Accelerate Transformations
Personalization requires a seamless orchestration of infrastructure, applications, and workflows across the different areas of the marketing landscape. Fabriq by BCG speeds marketing transformations by injecting automation, templatization, and precision targeting into existing marketing tech and processes—ultimately both scaling and hyperpersonalizing campaign execution.
Over the past several years, we’ve developed increasingly sophisticated solutions to help our clients—marketers and CMOs, in particular—bring their data-driven marketing to fruition. Along this journey, we have distilled our learnings into Fabriq by BCG, a state-of-the-art set of tools, modules, and omnichannel integration capabilities. We are now making our tech available to all marketers who are looking to power bolder, better personalization programs. Fabriq by BCG’s ever-expanding productized ecosystem also offers an AI-driven approach to BCG’s proprietary media spend optimization and customer data enrichment to reveal a true 360-degree view of your customers.
Our focus is value creation, and Fabriq by BCG is a catalyst for generating measurable returns through personalization. Fabriq by BCG is not another tool. It is the connective tissue within your existing martech stack, combining intelligence, omnichannel integration, and the automation layer only where needed to drive the velocity and scale of hyper-personalization—with no annual fee for a perpetual license. All modules work in isolation, natively designed to augment, not supplant, the existing stack. By activating and integrating automated AI models into your stack, our marketing personalization platform frees up marketers from manual analyses and processes to do what they love: innovate, experiment, and create measurable value.
How Fabriq by BCG Works
There are several layers to a personalized marketing platform. You need to feed the right data into the right models and ensure the right execution and measurement. You need to scale and continually improve customer journeys. We recognize that different companies are at different stages of the transition to personalized marketing. Some have invested heavily in analytics, talent, and technologies; others are just starting out.
Fabriq by BCG is built on a modular approach. Companies can leverage any module they need to develop and connect the layers—and activate their use cases with greater speed and efficiency. All modules can work in isolation, work as a system, and integrate into any existing stack.
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Lighthouse
Lighthouse, BCG’s high-frequency data and analytics platform, allows companies to understand rapid shifts in demand, enabling dynamic planning and resource allocation during uncertain times.
In periods of high volatility, companies need to assess rapidly changing market forces and consumer demand to make the right decisions about commercial and customer investments, capacity and inventory management, and cash allocations. And they must be able to do this across varied product categories, industries, locations, and channels.
Lighthouse is a data and analytics platform built for that purpose. It captures real-time consumer and market-level signals to anticipate demand evolution. By combining external data from thousands of dynamic sources, Lighthouse delivers critical intelligence that provides a single source of actionable truth and guides data-driven decision-making.
High-Frequency Data and Analytics to Navigate Volatility
Lighthouse brings together BCG’s proprietary analytics to support next-generation forecasting:
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Smart Allocation by BCG
Turbocharged by BCG X's technology asset Alloc AI, Smart Allocation offers an integrated transformation experience. Leveraging BCG’s deep expertise and transformation capabilities, Smart Allocation optimizes marketing and commercial budget allocation across salesforce and direct-to-consumer touchpoints.
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KEY by BCG
Unlock Value with Program Management Software
A successful transformation or change program requires unparalleled transparency—from initial design through execution. KEY by BCG, our portfolio and program management software, helps leaders unlock value and manage complexity through every phase of their transformation.
Approximately 75% of transformations fail to create shareholder value
Companies face a constant imperative to change, yet most fall short of their targets. Most business transformation software is not capable of managing the inherent complexities; either it’s too tactical or it overwhelms business leaders with information.
KEY by BCG, our cloud-based program management software, is different: it can reverse the odds and avoid the common pitfalls.
How Our Program Management Software Works
Backed by hundreds of successfully run transformation programs and decades of experience, our program management software comes with a clear focus on value delivery. KEY by BCG distills BCG’s change management methodology and expertise into a single intuitive solution, specific to the type of program involved:
Business Transformation
Our targeted configuration allows executives to manage and steer their portfolio of initiatives from start to finish, ensuring executional certainty with proper risk management, and linking value to company financials.
Post-Merger Integrations
Our targeted solution helps drive each stage of the integration process from Day 1 execution through synergy realization, empowering executives to successfully identify and mitigate any upcoming risks.
Climate Change and Sustainability
Our specific software configuration enables executives to steer, execute, and accelerate the businesses transition to net zero by driving a critical ESG initiative portfolio alongside other transformative business initiatives.
Continuous Improvement
Our project portfolio management capabilities facilitate collaborative and decentralized creation and overall management of initiative portfolios, while at the same time instilling a culture of continuous improvement.
KEY by BCG empowers companies to design and steer their own transformation toward value realization. It allows them to manage a whole initiative portfolio as well as single initiatives—from idea generation to full implementation—directly on their mobile, tablet, or desktop
KEY by BCG enables business leaders to overcome the toughest aspects of managing change and complexity by covering all major aspects and table stakes of any program, project, or project portfolio management software available in the market:
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OrgBuilder by BCG
Data-Driven Organization Redesign Tool
OrgBuilder, BCG’s patented software platform, provides a single source of truth for enabling organizational transformation and facilitating change management.
BCG knows that the essence of any organization—people working together collaboratively—is also the basis of competitive advantage. That’s why OrgBuilder addresses organizational redesign, transformation, and employee engagement simultaneously.
With its secure, scalable architecture, OrgBuilder allows managers to focus on placing the most capable employees in positions where they can make the greatest contributions. Since its launch in 2010, BCG has used OrgBuilder as a corporate reorganization tool in more than 3,000 projects, restructuring more than 4 million roles to create higher-performing organizations.
As BCG X's proprietary cloud-based organization design platform, OrgBuilder acts as your single source of truth to create transparency and facilitate corporate reorganization. Our solution allows clients to successfully design and implement their desired organization while building the foundation for future org health and performance.
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Supply Chain AI
Sustaining Value from an Advanced Digital Supply Chain
Now more than ever, supply chains need to be resilient, agile, cost efficient, and sustainable. Supply Chain AI helps companies optimize on all levels—with no
Supply chains act as our connective tissue, supporting growth and sparking innovation. But increasingly, they are the source of challenges and constraints. Rising costs, shifting demand, critical disruptions—many companies are in a continuous cycle of assessing obstacles, identifying fixes, and hoping for the best.
Supply Chain AI, our digital supply chain offering, lets companies return to creating value. A combination of digital assets, supply chain experts, and data science and engineering talent, Supply Chain AI takes a holistic approach to transforming a company’s supply chain, from strategy and design through integrated planning and optimized execution. Backed by a unique set of AI solutions from BCG X, we enhance seven key supply chain capabilities: network design and optimization, emissions baselining, risk management, end-to-end planning transformation, digital twin representations, control tower visibility, and logistics and distribution automation.
Supply Chain AI helps organizations build for the future, realizing not only the power of digital supply chain technologies but also their own full potential.
The supply chain of the future must be digital, resilient, and sustainable. To deliver, companies need the right strategy and the right mix of human and technical capabilities. Our approach amplifies the power of AI in the supply chain—but just as crucially, we help develop the plans, processes, skills, and culture that fuel and accelerate transformation.
Our digital supply chain consultants work in agile ways that bring out the best of both people and tech. Individual squads have expertise in, and accountability for, specific supply chain topics, and they focus on flexibility and enablement. We address gaps by building on top of existing solutions, realizing the full value of a company's data and in-house systems. We also draw on our world-class change management capabilities to ensure success, now and for the long term
Supply Chain AI’s seven solutions help companies fuse the best of technical and human capabilities, enhancing visibility, agility, and decision-making across the supply chain.
Emerging technologies, particularly advanced analytics and generative AI, enable businesses to optimize their supply chain processes and decision making, predict flash points, and quickly adjust course. But digital supply chain technologies cover a lot of ground. The aim, and often the challenge, is to use them where they matter most.
Supply Chain AI has a set of specialized AI solutions built by BCG X, that can be combined and customized in ways that maximize value—keeping the focus on the most important opportunities and issues. Each solution provides a rapid diagnostic to uncover high-value use cases, establishing a complete vision before recommending the right combination of people, processes, and technology. Supply Chain AI can be tailored to a company’s unique targets and benchmarks, and our digital supply chain consultants can build and deploy AI-enabled processes in any environment.
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Circelligence by BCG
Lead the Circular Economy
Behind every product are raw materials, but we are using resources faster than nature can regenerate them. Circelligence by BCG helps companies become circular businesses and drive more value from fewer raw material inputs.
The linear economy is a one-way street, and growth may soon hit a dead end; raw materials follow a “take-make-waste” journey—once spent, they’re out of play. In a circular economy, these materials find new life filling needs (not landfills). Circelligence by BCG helps companies master sustainability and the circular economy, sparking efficiency, innovation, and competitive advantage. This transition to the circulate economy has the potential to unlock $4.5 trillion in GDP growth by 2030.
The circular economy sustains growth in a world of finite resources by turning value chains into value circles. Circularity lowers sourcing risks and costs, improves operational efficiencies, and opens the door to new products and market segments. But creating a circular business isn’t simple. A robust circular economy roadmap requires a holistic approach for every phase of a product’s life cycle. The challenge: understanding just how circular your business is and how to focus your efforts to create a circular strategy.
Developed by BCG X and our circular economy consulting team, in partnership with SAP and battle-tested with BCG’s clients, Circelligence is now available as a standalone circular strategy solution running on SAP BTP. It’s part evaluative, part circular economy framework, providing an end-to-end assessment of a company’s circularity and helping leaders identify initiatives that create—and differentiate—a truly circular business.
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Facet
Open-Source Library for AI Model Explainability
Artificial intelligence can predict outcomes, but its inner workings can be a mystery. Facet, an open-source library by BCG X, cracks complex AI algorithms, uncovering how variables contribute to a model’s reasoning—and how you can get better results.
Predictive AI is not a magic crystal ball. It’s based on science and has a long track record. But for many business leaders, the analogy does raise a point. Without understanding complex machine-learning (ML) algorithms, how can we truly trust the models—let alone base strategies upon them?
Facet, an open-source library by BCG X, takes a unique approach, showing how relevant features interact to determine key outcomes. This helps data scientists avoid common misinterpretations of ML models. And it reveals the variables that matter most. By explaining AI, Facet informs—and improves—decision making for both data science and the business.
By analyzing patterns and making predictions, AI algorithms help advance everything from manufacturing efficiency to social impact. But as AI models become more complex, it is harder to understand how they arrive at their conclusions. That knowledge is crucial, for when you know what is driving a result, you know what to improve—and where to optimize—to get better results.
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Digital Solutions By Industry
CO2 FI by BCG
Net Zero for Financial Institutions
Financial institutions lack emissions data. In fact, only 3% of large corporates publish their GHG emissions today. CO2 FI by BCG—our AI-powered solution for net-zero alignment in the financial services industry—solves this challenge.
ABOUT CO2 FI
Our Solution to Carbon Accounting for Financial Services.
Financial institutions are considered change agents for financing net zero globally. With their ability to direct capital flows into sustainably economic activities, they can exert tremendously positive impact on our world’s climate. However, to fulfil their role, financial institutions must be able to measure not only their portfolios’ environmental footprint but also their alignment with the Paris Agreement.
With CO2 FI by BCG, we provide our clients with the best possible emissions estimate for each individual asset in their portfolios. Combining advanced analytics with strategic planning and industry and climate expertise, CO2 FI by BCG supports clients in navigating their climate change and sustainability journey by building a robust climate data asset. Tailored specifically for the financial industry, it’s an AI-powered solution by BCG X that helps companies measure, simulate, reduce, and track their environmental footprint at scale.
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InQbate by BCG
Our Digital Banking Platform
Banking remains ripe for disruption, with opportunities for banks to bring fresh thinking to the digital space. Whether you’re starting from new or digitizing your existing business model, InQbate by BCG enables you to get to market faster.
Today’s banking customers expect smoother, more personalized online experiences, similar to those they receive from Amazon, Netflix, Uber, and Google. Most banks, however, struggle to meet these expectations due to complex processes, outdated technology, analogue governance and organizational structures, or a lack of a compelling digital proposition.
At BCG, we combined our deep expertise in banking, venture building, design, technology, and analytics into one offer, with one goal: to help companies create scalable digital banking propositions and distinct customer experiences—reliably and at speed.
InQbate by BCG is a digital banking platform and accelerator with all the fundamental building blocks you need to build a digital bank.
With its front-to-back and modular capabilities, InQbate by BCG enables banks to:
Re-establish and grow your market position
Our customer-centric design expertise will help you deliver an end-to-end (E2E) experience centered around the customer journey . Our focus on personalized, human-centered UI and UX design will help improve both customer satisfaction and your net promoter score (NPS).
Tap into new demand spaces
Uncover your customers’ unmet needs by offering modern, intuitive, and digital-first features. By solving their pain points better than your competitors, you can create new revenue streams and a compelling customer offer.
Create a low-cost banking model
Succeed in a lower-growth environment—and in the face of stricter compliance requirements—by using a modern microservices architecture and third-party API integrations built around a cloud-native, flexible core banking platform.
Selected Features of InQbate by BCG
Create digital journeys your customers will love. InQbate offers out-of-the-box, best-in-class digital journeys, underpinned by E2E back-office process orchestration; use cases that cover end-to-end journeys (onboarding, account management, loan application); and a tool to configure digital banking features.
Speed up and derisk the build and launch of your digital brand. BCG’s multidisciplinary digital banking teams of designers, engineers, consultants and data scientists bring their deep industry experience in technology and engineering, design, risk and underwriting, compliance, cybersecurity, and operations.
Drive deep personalization. Deliver personalized digital banking experiences tailored to your customers to bring them new insights on their finances, powered by modern, event-driven architecture and powerful data analytics.
Bring your legacy technology into the 21st century. To accelerate digitization and personalization, the InQbate by BCG accelerator is fully integrated with all of the fundamental blocks of tech architecture, using the very latest technologies.
Banks have a clear opportunity to drive significant growth and value by transforming their digital banking capabilities, but they need to move fast. Customers have high expectations for personalized, intuitivebanking experiences. The longer banks take to meet these expectations, the more out of date—and out of touch—their offerings will seem. The bar is only going to rise.
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F2B Digitization
Front to back (F2B) digitization enables financial institutions to deploy all digitization levers at the same time, revolutionizing banking and unlocking value.
A financial institution performs roughly 4,000 processes to handle all customer interactions. With this level of complexity, it’s no wonder that banking has fallen behind other industries in making front-to-back digitization a reality. For those banks that do pursue digitization, many fall victim to common pitfalls:
Why Is F2B Banking Better?
Front-to-back digitization is a way for financial institutions to address the many digitization challenges they face. It provides a path to successful digitization—to making banking simpler, better, and faster for customers, while accelerating ROI.
F2B banking begins with identifying value streams and mapping them across the organization. A bank then digitizes front-end customer interactions and integrates them with digitized back-end processes. By harnessing the power of an array of digital technologies—including automation, AI, and data platforms—and using agile ways of working, a bank can build digital customer journeys that seamlessly deliver products and services, while running lean operations and mitigating risk.
F2B digitization is a fundamentally new way for financial institutions to organize, staff, fund, and govern their work that serves the customer and the business.
BCG’s F2B consulting experts use proprietary diagnostics, a proven playbook, benchmarks, and a bank’s input to improve the customer experience, increase efficiency, and drive top-line growth. Front to back consultants combine deep industry knowledge with relevant capabilities in various areas, including customer journeys, digital and data platforms, operations, people, and risk management.
Explore our five-step F2B digitization process:
Define
Thousands of potential business cases are collapsed into a targeted set of well-defined, end-to-end value streams.
Design
A simplified product and experience are designed to cover both front- and back-end processes and yield true innovation, rather than incremental change.
Digitize
Modernized digital and data platforms are deployed to address the challenges posed by legacy technology and to enable data analytics and process automation.
Deliver
Upskilling and cross-functional teaming are used to break down silos and deliver productivity improvements.
Direct
New ways of working are established to link collaboration to the monetization of benefits.
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SmartBanking AI
AI in Financial Services
Banks have all the data they need to understand their customers, but they often struggle to uncover insights that can drive personalized service and deeper relationships. AI in financial services can close the gap.
When it comes to being customer centric, banks have an advantage: a trove of data, everything from transaction histories, product usage, and risk profiles to online searches and campaign responsiveness. But they also have disadvantages: legacy technology, data scattered across the organization, silos instead of synergies. This makes it hard to create a comprehensive customer view—let alone to leverage AI in banking solutions.
SmartBanking AI from BCG addresses these challenges head-on, making it simpler to bring data into a single platform, apply the latest technology for AI in financial services, and reach out to the right customer with the right action, when and where it matters.
How SmartBanking AI Works
An advanced analytics engine—leveraging cutting-edge technologies like generative AI—powers a broad range of AI banking use cases. But no matter which features they use, bankers will always see an intuitive interface and an accelerated path to value.
The Benefits of SmartBanking AI
Financial services is about relationships. Bankers—in particular, relationship managers—continually strive to better understand and engage their customers. Deeper relationships are more effective—and more rewarding, for bank and customer alike.
SmartBanking AI creates visibility by consolidating customer information from different departments and systems (including data on products, transactions, behaviors, and interactions) onto one central platform. Then it leverages that data to do even more:
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FinTech Control Tower by BCG
Unearth Value with Our Fintech Platform
Our global fintech platform draws on proprietary data tools, the latest market intelligence, and BCG’s fintech consulting services to help clients uncover opportunities and execute on their fintech agenda.
The financial technology industry’s meteoric growth has led to record-breaking venture capital funding and valuations. Financial institutions have made fintech a priority, technology companies have made it a target, and adjacent industries have begun to tap into fintech’s power too. However, it can be hard to keep up with the overabundance of key players, trends, growth areas, and investment opportunities—which is why we created our own fintech platform: FinTech Control Tower by BCG.
How FinTech Control Tower by BCG Works
FinTech Control Tower by BCG aims to help organizations understand innovation across the financial services industry, uncover new opportunities, and execute on their fintech agenda by drawing on proprietary data and analytics tools, the latest market intelligence, and worldwide subject-matter experts.
Our fintech platform features two main components: fintech insights, and fintech research and advisory.
Fintech Insights
A variety of digital tools let users conduct their own research to identify and compare industry players, trace funding deals and connections among companies, and analyze market trends. These proprietary tools include the atlas search navigator for classifying fintech across technology, business, and product lines and drilling down into precise subcategories; smart visualize for creating dynamic maps, trend charts, and other data visualizations; and the global fintech profile pages for diving deep into partnerships, use cases, and financials.
Fintech Research and Advisory
We provide clients with a variety of customized research and advisory services aimed at accelerating their innovation and growth strategies, identifying future opportunities, and gaining a competitive advantage. These include market intelligence for getting a grasp of key trends and growth drivers, technology scouting for identifying the right technology partner, and strategic advisory for developing growth strategies and supporting decision-making.
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Growth AI by BCG
This holistic suite of AI offerings is designed to maximize the growth potential of consumer packaged goods companies. It supports data-driven decisions across and within standard commercial functions including pricing and promotion, marketing allocation, product and service innovation, and route-to-consumer sales to improve strategy, planning, and execution.
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Auto AI
Unlocking the Value of AI in the Automotive Industry
Many AI engagements in the automotive industry never progress beyond proof-of-concept. Our advanced analytics solution uses business and technology expertise to help clients achieve lasting, end-to-end implementations that change the course of the industry, disrupting operations, sales, marketing and more.
Offering capabilities that can’t be found anywhere else in the industry.
From manufacturers and suppliers to dealers and service providers, players in the automotive industry can be left frustrated when looking for meaningful ROI from artificial intelligence implementations. BCG helps companies throughout the industry realize clear competitive advantage through AI. Our customized Auto AI solutions, powered by BCG X, focus on value, speed, and scale and are guided by proven use cases—enabling more resilient supply chains, double-digit savings in incentives spend, and strong margin gains.
BCG teams orient a full stack of capabilities to the client’s exact business challenge and build innovative solutions that position the company for early value and sustainable results.
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MFG AI
MFG AI’s integrated offering for AI-powered manufacturing transformations brings together BCG’s operations know-how and advanced analytics capabilities to unlock value at scale on the shop floor, enabling a 10% to 25% productivity improvement
MFG AI’s integrated offering for AI-powered manufacturing transformations brings together BCG’s operations know-how and advanced analytics capabilities to unlock value at scale on the shop floor, enabling a 10% to 25% productivity improvement.
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PHOSA
AI in Mining and Process Industries
Phosa, our proprietary operating system for AI in mining and AI in process industries, provides real-time improvements for all stages of a continuous-process operation—delivering higher values and improving decision making.
Excavating data from mining operations is just as important as excavating ore. But in mining and other continuous-process industries, it’s hard to construct data models that can pinpoint exactly where changing operational controls could improve performance. Analytics alone aren’t enough. You need to account for the multiple variables and underlying physics involved in a given process.
Phosa, the proprietary “human in the loop” AI solution from BCG X, provides real-time recommendations for changes that yield higher values at any stage of a continuous-process operation.
Just as miners use headlamps to light their way, Phosa helps clients in continuous-process industries—such as metals and mining; forest products, paper, and packaging; oil and gas; chemicals; and agribusiness—uncover opportunities hidden in existing processes. Our industry-agnostic AI applications go beyond black-box solutions by combining domain expertise with analytics, proprietary trade secrets, and code libraries to create transformational changes to frontline operations and advance their digital transformation.
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Retail AI
A Revolutionary Suite of Retail AI Solutions
Using holistic, tailored retail intelligence software, our Retail AI technology unlocks critical advantages across the six vital components of the value chain. Establish competitive advantage with Retail AI by ensuring the availability of goods and services, examining customer data, and predicting future behavior.
Artificial intelligence will be at the core of every future retail transformation. Retailers must modernize their commercial, operational, and supply chain functions to build for that future. To accelerate this journey, BCG X developed Retail AI, a suite of proprietary tools that leverages advanced analytics and technology for retail sustainability across the value chain. Retail AI is built into your existing environment—with your data and your people—to help develop unique, highly actionable solutions that are customized to your business.
Retail AI’s six interconnected teams partner with clients to develop an overarching AI in retail strategy, define a multiyear transformation roadmap, and establish an advanced business unit to drive progress. With our Retail AI technology comes a complete transformation, enabling stronger forecasting, the build of customer-driven assortments, and omnichannel differentiation for price positioning, distribution plans, hyper-personalization strategies—as well as improving sustainability and carbon reduction across the value chain.
Combining the power of traditional AI with generative AI, our Retail AI solutions include six teams working together to boost effectiveness, efficiency, and innovation.
Retail AI takes BCG’s deep retail strategy experience and unites it with BCG X’s Retail AI technology for up-to-the-minute business solutions, using a comprehensive AI execution model built on BCG’s 10/20/70 rule: 10% dedicated to creating a portfolio of high-impact use cases, ignited by an initial strategy that delivers value fast; 20% to building an integrated data and technology system; and 70% to transforming people and operating-model capabilities.
The solutions we develop are targeted to provide differential value, seamlessly integrating into your tech and data environment without unnecessary spending or replatforming. Retail AI accelerates progress by taking a business-first, algorithm-backed approach to support the scaling of these tools, demonstrated by six synergistic domains unlocking unprecedented value.
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Airline Ops
Turning airline operations into a competitive advantage
The operating environment for airlines is more complex today than ever. Airlines need to continually make tradeoffs that affect flights, crew, ground staff, customer experience, and profitability. Unfortunately, these tradeoffs are often based on incomplete information, short-term and narrow considerations, with operational front-line staff unable to have fully accurate information and predict the downstream impact of each decision on the rest of the system.
The solution? A holistic, integrated approach to airline operations management with next-generation digital tools and technology infrastructure. Through this approach, front-line operations staff can see the full picture and make informed, data-driven decisions with a clear sense of how that will play out across the network.
How we’re different
We combine the best expertise in airline operations management—operations executives at KLM, airline experts at BCG, and data scientists and software engineers at BCG X. That complementary expertise enabled us to build a best-in-class solution that comes with adoption and a business transformation. Front-line operations teams now get AI-based solutions that provide full transparency—in real time—about the impact of every decision that gets made.
Our solutions allow users to balance operational performance, customer experience, efficiency, and employee engagement to support the airline in reaching its strategic objectives. We constantly measure real-time performance and offer decision support around a single source of truth in data, creating transparency on cost curves throughout the organization. AI-based solutions can typically recommend decisions in uncertain environments, giving the ability to re-simulate, re-optimize and balance aircraft, network, and resource planning.
Benefits
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