Capita is a consulting, transformation and digital services business

We are driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.

We are committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.

We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler.

We operate in the UK, Europe, India and South Africa – and across 3 divisions: Capita Public Service, Capita Experience, Capita Portfolio.

We simplify the connections between businesses and customers, governments and citizens by delivering innovative consulting, digital and software solutions which allow our clients to focus on what they do best to achieve better outcomes.

We’re driven by our purpose: to create better outcomes – for our employees, customers, suppliers, partners, investors, and society.

There are over 50,000 of us, with everyone empowered to work in the most flexible way possible. Every day over 35 million people are touched by the services we provide.

At Capita, we live by our values. They define who we are, how we work and help us create better outcomes.

Underneath each value, we've identified the behaviours we expect from everyone who works here and we're working hard to embed our values and behaviours to help us become a stronger business that puts our people first.

Open

We are honest, transparent and respectful

·     We listen before we talk.

·     We welcome people’s differences and encourage diverse input.

·     We share information, but we also know when something needs to be confidential.

·     We don’t stay silent when we have something to say.

·     We thank others for their contribution.

Ingenious

We think about what’s possible

·     We seek opportunities to learn and to teach.

·     We challenge ourselves, and each other, to find new ideas.

·     We create solutions that other people haven’t thought of yet.

·     We learn from our mistakes.

·     We strive to keep improving.

Collaborative

We achieve more when we work together

·     We ask for, and offer, support when needed.

·     We solve problems by working together.

·     We give and receive useful feedback.

·     We agree on who’s doing what.

·     We trust others to do their jobs well.

Effective

We care about doing the best job we can

·     We deliver reliably using our tried and tested processes and following our code of conduct.

·     We identify how the work we do leads to better long-term outcomes.

·     We design our solutions with people in mind.

·     We communicate clearly and frequently to set and manage expectations.

·     We see things through, taking responsibility from start to finish.

The diversity of our delivery network means we can offer our clients flexibility, specialist skills, resources and technology, quality and cost-effectiveness through our onshore, nearshore and offshore locations.

We have some 450 business sites and over 52,000 passionate people. Most of our business sites are in the UK, Republic of Ireland and Northern Europe, complemented by operations and delivery centres in India, South Africa and the Middle East.