Creating exceptional clinical outcomes and enriching experiences for both patients and clinicians — whether that's enhancing engagement and improving navigation or supporting care journeys and coordinating services. Expertise lies in helping people navigate the healthcare system effectively, resulting in improved engagement and enabling better, more joined-up experiences that connect various aspects of healthcare. Enhancing patient engagement across multiple touchpoints, moving beyond traditional care models to ones that align with people's life journeys and encompassing the diverse range of services they use. This extends to virtual wards and virtual care, with the virtual care hub co-created with NHS colleagues to build resilient, scalable and sustainable services at scale in partnership with local care eco-systems.

Building flexibility into critical services to meet fluctuating demand — service demands on local government continue to grow, making it more important than ever to build greater resilience into public services so that local authorities can build services at pace and scale, maintaining a flexible structure which can respond to unexpected events and fluctuating demand. A flexible, on-demand approach enables local authorities to dial the service up and down as needed, accessing a national pool of highly qualified service experts without the need to recruit contractors. With expertise in council tax and business rate collection, rent management, planning, building control, property/estate management, housing benefit payments, emergency out of hours customer service, service transformation, data and analytics management and employee training, smarter forecasting helps meet immediate skills needs and plan for the long-term.

Delivering strengthened UK defence capability through proven expertise in recruitment, training, digital transformation and operational efficiency — from attracting and preparing the right people to modernising systems, infrastructure and delivery at scale. Working in partnership with defence organisations across the UK, solutions are delivered that build readiness, resilience and long-term capability. From digital recruitment and advanced simulation training to data-driven productivity and sustainable estate management, the mission is to give the UK's armed forces the skilled people, agile processes and trusted technology they need to stay prepared, protected and forging ahead.

Smarter systems. Fairer access. Stronger education outcomes. — helping education systems evolve with confidence, combining human insight with the power of data and automation to create smarter, fairer and more inclusive learning environments. Over 6,000 schools and multi-academy trusts across the UK are supported with education services and improvement, alongside 600+ specialist education professionals. From intelligent operations and sustainable estates to unlocking productivity and creating connected experiences, barriers are removed, capacity released and better outcomes enabled for every learner. Specialist services span continuous professional development, education improvement, HR and payroll, secure smart infrastructure, devices for disadvantaged children, and support for 50,000 disabled students to access higher education.

Creating breathing space for the NHS — addressing the complex multiple of challenges the NHS faces: navigating capacity constraints, addressing funding dilemmas, and reducing patient waiting times. A delivery partner committed to solving these challenges with agile solutions crafted to address immediate challenges, focused on action and delivering real, measurable results. Through procurement, estates rationalisation, sustainability initiatives, automation, AI and information management, costs are saved and efficiency is unlocked, ensuring that every measure not only supports but actively enhances the capacity to deliver exceptional healthcare. The promise includes real impact, agility, measurable results, and affordability — guaranteeing savings and taking on risks.

Navigating complexity with confidence — helping financial services organisations thrive in a fast-moving, highly regulated landscape by delivering seamless customer experiences and operational excellence. Areas covered include retail and commercial banking, insurance, FinTech, mortgage origination software, and wealth management. With structured frameworks ensuring transparency, trust, and alignment with regulatory demands, financial institutions are empowered to innovate responsibly. A scalable and flexible workforce, experienced in managing vulnerable customers, combines deep industry expertise with AI-driven personalisation and predictive analytics to transform customer engagement across the sector.

Building a smarter, more sustainable NHS for tomorrow — behind every patient outcome is a team striving to make a difference under pressure to do more with less, to integrate services, embrace digital-first delivery and still ensure that every experience feels human. As one of the NHS's largest long-term strategic partners, people, processes and technology are brought together to help the health system run smarter, faster and more compassionately. From virtual care and intelligent automation to workforce development and sustainable estates, the focus is connecting services, freeing up staff to focus on care and delivering measurable improvements that create better experiences for patients, clinicians and staff.

With over 20 years' experience supporting the public sector with property requirements, ensuring NHS properties are safe, compliant, cost-efficient and sustainable. Transactional estates experts review, assess, create strategies and advise on property portfolios; facilities management teams deliver effective and efficient spaces within buildings; and maintenance and compliance professionals ensure buildings and their equipment remain compliant at all times. Healthcare property and infrastructure is about people and the lived experience — NHS estates significantly influence how patients, carers and NHS staff experience healthcare. Technologies such as IoT make estates, their assets and the environment rich sources of valuable information, providing real-time insight into clinical performance. Expert and flexible planning and building control resilience support is provided to achieve major renovation projects, alongside a focus on net zero decarbonisation.

Building safer communities through smarter systems — every day, those working across justice and policing balance immense pressure: protecting the public, managing risk, and maintaining trust in a system that must never fail. As a long-term partner to the Ministry of Justice, the Home Office, Ireland's Department of Justice and more than 30 UK police forces, the approach is grounded in practicality and partnership. People, processes and technology are brought together to deliver scalable solutions that improve citizen experience, unlock productivity through data and automation, and develop the next generation of policing professionals — helping to build a smarter, safer and more trusted justice system for all.

Unlocking the power of trust and loyalty — forging lasting connections with customers by offering a seamless retail experience from start to finish. A comprehensive suite of solutions empowers engagement with audiences at every pivotal moment of their shopping journey, ensuring a memorable pre-sale to post-sales transition that keeps customers coming back for more. Technology-enabled solutions foster engagement, boost customer satisfaction and promote customer loyalty. By integrating advanced technology and industry insights, clients maintain a competitive edge. With 100+ e-commerce experts handling 100 million contacts annually in 12 languages, customer experience management processes are enhanced to achieve business goals and deliver exceptional service through end-to-end customer management, sales and retention, and value-driven collections.

Supporting local authorities to help vulnerable people faster whilst raising vital revenue — expert services and innovative technology transform revenues and benefits processes, delivering a better citizen experience. Available as a choice of service delivery options, revenue is collected, maximised and distributed, applying benefits processing expertise to reduce fraud and ensure eligible claimants receive timely payments, whilst generating vital revenue for councils to invest in local services. Revenues and benefits management software supports in-house teams to be more efficient, featuring online self-serve portals and the latest automation tools to speed up benefits processing so payments reach vulnerable people more quickly. Over £5.4bn of revenue is collected from more than 1.3 million UK households, reducing pressure on shrinking council budgets.

Supporting the NHS's unprecedented people challenge — not just in attracting staff but in retaining people and ensuring they're able to deliver the best they can in often difficult circumstances. Award-winning training services are deployed to whole patient populations, senior leaders, experienced staff and those at the start of their careers, including apprentices. Training and associated support such as coaching is provided, alongside teaching increasingly important soft skills such as creativity, emotional intelligence and decision-making. Experience enables safe management of sensitive training topics such as safeguarding and offender training, where trust and relationships are as important as content delivery. For healthcare organisations, learning solutions enable skills to form part of a coordinated response.

Future-ready care, made simple — the promise is simple: creating space for care by simplifying everything else. Whether navigating workforce pressures, estate sustainability, or digital transformation, the focus is helping organisations deliver high-quality care under the pressure of rising costs, workforce shortages and sustainability targets. Place-based solutions unlock the potential of buildings and land to make real cost savings whilst better meeting CQC requirements, cutting up to 360 tonnes of CO2 per year with smarter estates. Back-office solutions streamline operations with payroll processing for 36,000+ payslips every month, and digital care matching to reduce placement delays. Secure infrastructure provides end-to-end network upgrades tailored for care environments.

Transforming customer conversations into growth opportunities — smart, multi-channel solutions that help cut costs without cutting corners. Streamlining voice interactions, reducing handling time, and delivering consistent support with multi-skilled agents. Every touchpoint is maximised to drive sales and elevate customer experience — no transfers, no friction, just results. With a 57% sales increase achieved and 80% first call resolution delivered for clients, omnichannel optionality accommodates all customer preferences. Cost-effective solutions don't compromise quality, and touchpoint optimisation unlocks sales opportunity. AI-powered offerings including CapitaContact and AgentSuite, developed with hyperscaler partners, transform customer experience and contact centre performance across the telecoms, media and technology sector.

Driving the future of connected transport — transport providers are working hard to make every journey safer, simpler and more sustainable, from managing emissions and improving passenger experience to modernising infrastructure and meeting net zero goals. Teams bring together people, technology and insight to improve customer experience, strengthen operations and support the transition to cleaner travel. Managing the world's largest Ultra Low Emission Zone, designing smarter ticketing and data systems, and helping transport providers use automation and AI to make faster, more informed decisions — as partners to government, regulators and operators, the focus is on reliable services, connected communities and a transport network ready for the future.

Achieving net zero is everyone's responsibility — championing the transformation of the utilities industry, enabling a culture of not just energy consumption, but energy creation. Solutions support the utility sector in their transition and transformation journey while turning environmental concerns, new regulations, and new consumer demands into opportunities to grow business. As one of the top 3 suppliers to the energy and utilities industry in the UK and Ireland, with over 20 years' experience in the sector, solutions span customer experience management, payments and collections, and peak management. A human-centred approach to customers in arrears takes customer vulnerability, compliance and debt prevention into account in one simple, end-to-end service — achieving results such as a 68% reduction in customer complaints for Southern Water.

Improving lives and vital services for citizens through better infrastructure, targeted support and seamless digital and communications processes. The service encompasses end-to-end redesign of citizen touchpoints, omni-channel engagement, and data-driven insights to deliver more responsive and accessible public services.

Creating seamless customer experiences cost-effectively through tailored, omni-channel solutions including complaint handling, end-to-end customer management and flexible contact centres. The service combines process optimization, technology enablement, and customer-centric design to deliver improved satisfaction and operational efficiency across voice, digital, and self-service channels.

Helping organisations upskill for a fast-evolving world through managed learning services, rapid scalable learning and transformational learning programmes delivered at scale. The service combines curriculum design, learning technology platforms, and delivery expertise to enable workforce capability transformation and organizational readiness.

Capita's proprietary AI service line harnesses generative and agentic AI to redefine traditional business processing and modernise service delivery for public and private sector clients. The solutions leverage advanced AI capabilities including natural language processing, automation, and data science to transform how organizations operate and deliver services at scale.

Building technology-enabled and supportive solutions that improve payment rates and prevent debt for clients across public and private sectors. The service integrates payment processing infrastructure, collection process optimization, and customer engagement strategies to maximize revenue recovery while supporting vulnerable populations.

Implementing and administering responsible, sustainable pension schemes through administration, software, consulting and member experience and engagement services. The service delivers end-to-end pension scheme management including regulatory compliance, member communications, investment administration, and technology platforms to support pension scheme sponsors and members.

Decarbonising organisations and future-proofing the places communities and businesses rely on through building safety, estates transformation, planning, and sustainability services. The service integrates real estate portfolio optimization, sustainability strategy development, environmental impact reduction, and infrastructure planning to achieve net zero objectives and create resilient places.

Unlocking efficiencies and optimising public sector processes across back-office administration, licensing, payments, contact centres, learning and procurement. The service spans process redesign, operational transformation, technology deployment, and organizational change to improve public sector efficiency and service delivery outcomes.

Engaging customers through strategic pricing, omnichannel experiences and smoother sales processes to drive revenue and loyalty for clients. The service combines sales force effectiveness, revenue management optimization, customer experience enhancement, and loyalty programme design to increase customer lifetime value and retention.

An AI customer experience solution that improves customer service through Call Sight (automated quality assurance via call analysis) and Agent Assist (AI-driven call summarisation), reducing average handling times by 20%. The platform leverages AI and machine learning to enhance agent performance through real-time assistance, automated quality monitoring, and intelligent call analytics, enabling faster resolution and improved customer outcomes.

A safe, secure natural language processing tool that analyses documents such as medical records at scale, delivering a 30% reduction in processing time and currently deployed for British Army recruitment. The platform harnesses NLP and AI capabilities to automatically process, extract, and categorize unstructured document data at enterprise scale, enabling organizations to accelerate document workflows, reduce manual effort, and improve data accessibility across sensitive domains.

A single, integrated omni-channel (voice, chatbot and SMS) contact centre platform powered by Amazon Connect that automates simple interactions and has increased agent productivity by 30%. The platform consolidates customer interactions across multiple channels into a unified interface, enabling organizations to streamline contact centre operations and improve service efficiency through intelligent automation and seamless channel integration.

For many seeking a mortgage, the application and renewal process can be time consuming, frustrating and fraught with uncertainty. In turn, lenders are challenged with meeting customer expectations whilst keeping in line with regulation as cost efficiently as possible – providing a personal service to improve brand loyalty, but managing overheads to support business growth. Digitization and automation are the answer, both of which lie at the heart of our market-leading mortgage origination sales and processing platform. Customer-centric and user-experience-focused, the technology reflects our deep digital expertise and our commitment to making home financing as hassle-free as other consumer experiences today. Trusted by more than 20 Tier 1 lenders and challenger banks, it streamlines the end-to-end tracking and processing of applications for your front office, intermediaries, consumers and branch staff, from the initial customer contact to onboarding applications onto your servicing platform. Authorised and regulated by the FCA, we’re focused on compliance with all relevant legislation and voluntary codes of practice. And to allow you to remain competitive as the market evolves, our software integrates seamlessly with emerging lender technology.