We’re delivering recruitment to the British Army, mobilising operations to deliver a fire and rescue capability for the MOD, providing e-learning and support services to the UK Defence Centre for Languages & Culture, and technical support to the Astute-class submarine build programme.

The pace at which digital and combat technologies, operational and safety equipment needs, and forces’ recruitment and training are changing means that consulting, supplying to and partnering with the MOD requires a certain type of organisation. One that, like the MOD itself, must be agile, responsive, strategic and exists in a constant state of learning.

We know that the best partnerships foster environments that allow parties to reassess, reflect, and together formulate new strategies based on previous learnings and shared goals. By living this ethos, for example, Capita and the British Army have together transformed the Recruitment Partnership Project (RPP) into a globally recognised military recruitment success story.

Our shared endeavours have also been crucial throughout the Covid-19 pandemic, including our successful transfer of over 500 firefighters as part of the Defence Fire & Rescue Project – a success possible only through class-leading collaboration and MOD expertise.

Our MOD heritage and continued success stems from striving to understand the MOD better than anyone else. Our accomplishments with huge projects across the MOD would simply not have been possible without constant learning, true collaboration, and a deep understanding of MOD-specific requirements.

These values have been the key to recruiting ’tomorrow’s army today’ and supporting our MOD to remain in full operation for the safety and security of us all.

Making the everyday a better day in healthcare

The current landscape of global economic uncertainty, the ongoing legacy of the Covid-19 pandemic, and the need to get to grips with the new integration agenda are putting increasing pressure on the NHS.

With over 20 years’ experience of making a tangible difference in healthcare, at Capita we understand these challenges. We’re helping the NHS to find relevant answers to long term objectives and immediate pressures, applying our unique breadth of capabilities across people, skills, technology and back-office transformation across a diverse range of care areas.

With a focus on relevant, sustainable partnerships, implemented for both long term benefit and immediate peace of mind, we’re helping the NHS frontline every day, including supporting the primary care of over 56 million people in England.

Take a look at our library of useful resources below - including thought leadership articles and case studies - to help you overcome the challenges of today and prepare you for what’s ahead tomorrow.

Using the power of insight to stay ahead of consumer expectations

We work with our clients to create seamless customer experiences that support the drive towards online shopping and the direct-to-consumer (D2C) business model - an approach which provides an opportunity for consumer electronic brands to take control of their customers’ experience.

At Capita, we’re experts in creating seamless customer journeys and experiences. We look at the big picture, to make every small moment count. We're helping the consumer electronics industry adapt to changing business models, supporting them to build customer loyalty with personalised services and to meet increasing consumer expectations through data analytics and artificial intelligence (AI) to improve online and in-store customer experience.

Navigating a new era of smart retailing

Retail is in an age of transformation where staying ahead demands vision and clarity.

At Capita, we’re experts in creating seamless retail experiences. We look at the big picture, to make every small moment count. We're helping the retail industry meet increasing consumer expectations with services which improve online and in-store performance.

Capita keeps your business in front.

Delivering exceptional experiences in a world of disruption

At the heart of the travel and hospitality industry is great customer experience. We help our clients to strike a balance between the demands of the present and those of the future in a world of constant disruption.

Our data analytics expertise powers our understanding of customer behaviours, pinch points and unmet needs. Leveraging this insight alongside our artificial intelligence (AI) capability helps you to put people, processes, and proactive projects in place to exceed customer expectations so that you’re the first brand customers think of, whether they’re looking to join a gym, see the latest movie or book a holiday abroad.

Transform services sustainably by understanding those life moments that matter

You’re involved in some of the most pivotal moments in your customers’ lives – from helping them to work from home, talk to loved ones, browse the internet, purchase a new phone or, in the current climate, supporting them during financial difficulty. They’re all moments that really matter. So how can you make them perfect?

As telecoms, media and technology (TMT) companies move from being providers of technology to having a more meaningful purpose in people’s lives, we know the focus is on building richer, more rewarding customer relationships which is how we help navigate the unique and evolving challenges of a complex and regulated industry. That’s why so many TMT companies partner with us to transform customers’ experiences.

Based on these strategic partnerships, we’ve put together a selection of insights and reports which consider how organisations can become more resilient and efficient, taking care of their customers one at a time to keep them connected, protected and satisfied.

The transport industry faces a perpetual balancing act between enhancing passenger experience safely and sustainably, whilst being as efficient as possible to keep costs down for everyone.

At Capita, we blend our industry, transformational and technology expertise to support with these increasingly complex demands.

Take a look at our library of useful resources below - including thought leadership articles, case studies and industry reports - to help you overcome the challenges of today and prepare you for what’s ahead tomorrow.

35m people every day are touched by the services we provide, which is why our clients trust us to help them use this data and insight to transform their businesses. Our consulting team are deep industry and process experts who don’t just advise - they build, implement and operate real and effective digital solutions.

We recognise that our clients need something more

Our clients are asking for a different kind of consulting. Their customers and competitors are changing rapidly – so they need to move quickly not incrementally.

Capita knows how their organisations operate today - we are already there running critical and core business processes, so are uniquely placed to help drive change.  

Our teams take ideas from innovation to delivery. We understand the specific operational and people management challenges that come with change, so we can anticipate them. This helps our clients implement new thinking more quickly so they are more successful as they adapt.

The core teams are small, agile and creative, with access to platforms and talent through multiple channels and partnerships. We value simplicity over complexity, and we want to be known for the speed, energy, and openness of our approach.

How does it work?

Small consulting teams with deep industry expertise work with clients to produce digital strategies that work. Accelerator teams then use prototypes to demonstrate how these business solutions can be rapidly integrated into our client’s business.

Our digital factory scales these in collaboration with clients, underpinned by reliable delivery capabilities. We then run business and technology platforms that can be white labelled and offered to multiple clients. We measure everything, learn and progress so our clients achieve rapid, sustainable growth.

Our agile capability will help you redefine your relationships with talent in a changing world.

Digitally enabled and insight-driven, we work to your agenda on the things you need to get done. Together we recruit, train, deploy and develop the skilled individuals and diverse teams who will make your workforce fit for the future.

Our business is not conventional but uniquely equipped to deliver sustainable value for employers in a complex and changing world. Modular bandwidth and tactical agility mean we can provide relevant and focused support for whatever you need to happen next. We’re different and must be different because the future workforce will not be created with the tools of the past.

Local authorities play a crucial role in enabling vulnerable people to keep their lives as stable as possible through even the most challenging of times. Recent events have put even greater pressure on local authorities to manage benefits claims as quickly as possible to ensure the most vulnerable in society are getting the financial support they need.

Our innovative benefits automation solution, an optional feature of our revenues and benefits platform, enables local authorities to automate the assessment of new claims and changes in circumstances 24/7, reducing the amount of manual processing and checking.

Easy to set up, it mimics the steps your team usually makes to manage assessments from start to finish, explaining why any claims haven’t been successful and providing a full audit trail.

Fast and efficient, our benefits automation is arguably the quickest and most cost-effective way to reduce the administrative burden, cutting processing times from 25 minutes to three minutes, 20 times quicker than the usual manual process. As well as freeing up staff to focus on complex cases, it also reduces errors and exposure to benefit fraud.

Capita Integra Centros, is a suite of cloud-based software for finance, procurement and related functions, which is modular, scalable, flexible and reliable. It is shaped and driven by Capita’s 30 years of expertise in meeting the existing and imminent imperatives, across multiple sectors, with best-of-breed solutions that offer a clear return on investment.

For many seeking a mortgage, the application and renewal process can be time consuming, frustrating and fraught with uncertainty. In turn, lenders are challenged with meeting customer expectations whilst keeping in line with regulation as cost efficiently as possible – providing a personal service to improve brand loyalty, but managing overheads to support business growth.

Digitization and automation are the answer, both of which lie at the heart of our market-leading mortgage origination sales and processing platform. Customer-centric and user-experience-focused, the technology reflects our deep digital expertise and our commitment to making home financing as hassle-free as other consumer experiences today.

Trusted by more than 20 Tier 1 lenders and challenger banks, it streamlines the end-to-end tracking and processing of applications for your front office, intermediaries, consumers and branch staff, from the initial customer contact to onboarding applications onto your servicing platform.

Authorised and regulated by the FCA, we’re focused on compliance with all relevant legislation and voluntary codes of practice. And to allow you to remain competitive as the market evolves, our software integrates seamlessly with emerging lender technology.