improveo
help
CFI Group
Measures customer, citizen, and employee satisfaction with its patented American Customer Satisfaction Index methodology
Company Information
star

Conpas Rating

-

public

Website

https://cfigroup.com/
info

Overview

Customer‑experience measurement firm founded in 1988, headquartered in Ann Arbor, and the U.S. founding partner licensed to apply customized ACSI® methodology across private and public sectors—delivering insights on the drivers and impact of CX.

Groups

Number of Employees

51-200

settings_suggest

Services Provided

Consulting, Digital Solutions

Capabilities
Industries
Serviced Businesses
Footprint
location_on

Regions

Europe

map

Countries

Italy, Sweden, United Kingdom

Additional Information
calendar_today

Year of foundation

1988

lan

Structure

Privately Held

factory

Industry

Professional Services

Share this profile
About

About Us

About the company

Since 1988, CFI Group has delivered customer experience measurement and business insights from its Ann Arbor, Michigan headquarters and a network of global offices. As founding partner of the American Customer Satisfaction Index (ACSI), CFI Group is the only company within the United States licensed to apply customized ACSI methodology in both the private and public sectors. Using patented technology and top research experts, CFI Group uncovers the business drivers and financial impact of customer experience.