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CFI Group
Measures customer, citizen, and employee satisfaction with its patented American Customer Satisfaction Index methodology
Company Information
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Conpas Rating

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Overview

Customer‑experience measurement firm founded in 1988, headquartered in Ann Arbor, and the U.S. founding partner licensed to apply customized ACSI® methodology across private and public sectors—delivering insights on the drivers and impact of CX.

Groups

Number of Employees

51-200

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Services Provided

ConsultingDigital Solutions

Capabilities
Industries
Serviced Businesses
Footprint
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Regions

Europe

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Countries

Italy, Sweden, United Kingdom

Additional Information
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Year of foundation

1988

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Structure

Privately Held

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Industry

Professional Services

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Management Team

John Cattier

Sheri Petras