Growing regulatory compliances, increasing levels of business risk, disruption of traditional business models enabled by technology, and rising customer expectations pose formidable threats to traditional way of banking. Consumers are now driving the way businesses are operated and banking and financial services sector is no exception to that.

Banking and financial service institutions that are nimble and adaptive can capitalize on the significant opportunities that the digital transformation has to offer – a growing global market, new digital products and services, access to greater amounts of data and the ability to mine actionable insights from them.

Datamatics partners with banking and financial services institution across the globe to offer a wide portfolio of products and services and help them stay competitive by embracing digital transformation and digital culture.

Datamatics’ products and services enable banking and financial services to adopt end to end automation as well as point solutions to improve customer satisfaction as well as ensure strong monitoring for prevention of fraud and money laundering across the ecosystem.

DATAMATICS OFFERINGS

Banking Process Management

Enhance customer experience by seamlessly integrating front-end processes

Automate back-end transactions to process higher workload with the same number of employees

Enable banking and financial services customers to perform contactless transactions through the introduction of novel paradigms such as video KYC

Robotic Process Automation - TruBot

Increase productivity, accuracy, and speed with TruBot, an enterprise-grade, multi-skilled bot

Improve the scope of automation by integrating with a plethora of technologies such as intelligent data capture, artificial intelligence/machine learning, analytics, streaming media, etc.

Business Intelligence & Data Visualization - TruBI

Improve real-time decision making capability of senior managers through intelligent data processing and analytics by using high volumes of data stored in cloud, data lakes and other mammoth data management systems

Perform competitive analysis of peer banking and financial services institutions to retain a competitive edge

Trade Finance Solution

Automate the entire trade lifecycle and seamlessly integrate with the client’s core trade finance and banking systems

Perform continuous monitoring for fraud and money laundering activities and implement multiple lens-eye check points with the use of business rules, RPA bots, and artificial intelligence / machine learning algorithms

Technology

Transform your digital landscape to become more agile and scalable with the use of state of the art technology solutions in enterprise portals, enterprise content management, cloud, etc.

Improve accessibility, productivity, and customer satisfaction through the use of anytime anywhere banking and financial services in a safe and secure environment

Artificial Intelligence & Cognitive Sciences

Improve customer interactions, faster product introductions, fraud detection & prevention and build many more decision support systems across multiple enterprise touchpoints

Offer personalized banking and financial services to customers through the augmentation of systematic text and data mining as well as pattern analysis

Digital Experience for Fintech and BFSI Enterprises

Enable customers to adopt ‘mobile first’ approach for enhanced customer experience and rebuild operating models for your businesses in a digital world

Offer differentiated and human centric digital experience as well as life time value with connected digital experiences to customers

Scale the digital maturity curve faster and improve speed to market with pre-built digital frameworks

Research and Analytics

Enhance your business by gaining insights and informed decisions through a better understanding of your consumers' needs and wants, their purchase behavior and path-to-purchase journeys across both digital and offline touchpoints.

Conduct Secondary Research around global trends and macro-economic parameters

Perfom end-to-end customized research & intelligence around Competition, Consumer & Market trends right from survey programming, data collection and data processing to insights, analytics, reports and dashboards

Build advanced analytics models, such as credit scoring, fraud detection, product affinity-based segmentation, loyalty analysis, cash flow optimization, etc.

Customer Management

Improve customer experience with superior customer interactions across the various touchpoints. Omnichannel customer management solutions provides consistent and effective customer support to enhance their satisfaction and loyalty

Leverage state of the art digital customer management solutions like AI/ ML based chatbots, Auto IVR, RPA, NLP, deep analytics, etc. for strategic competitive advantage

Build customer management solutions, such as lead generation & acquisition, fraud detection & prevention, cross-sell/up-sell, collections, etc.

The challenges the healthcare industry faces aren’t new – ageing global populations, soaring costs of drugs and treatment, growing regulatory pressures, and the demand for better services at lower costs from governments and patients.

Care management or payer logistics, revenue cycle management or claims processing, eligibility verification or billing and payments, no matter how complex your healthcare processes, Datamatics efficiently and seamlessly manages these operations allowing you to focus on your core - delivering an exceptional patient experience.

Datamatics enables institutional customers to deploy and manage digital healthcare solutions as well as maintain end-to-end case management records enabling them in their journey towards digital transformation.

Datamatics healthcare solutions cover the entire healthcare cycle. These healthcare solutions range from appointment scheduling, self check-in, remote consultation, data ingestion, medic aid, testing requests, patient enrolment, tab-based centralized patient statistics management, case management, expense management, account settlement, billing, patient discharge, claims management, record auditing, to workflow management. The overall focus of the company is on enabling institutional customers to reduce costs through automation and pass on the savings to patients.

DATAMATICS OFFERINGS

Healthcare Process Management

Improve speed of services and treatment by increasing efficiency of back-end and front-end processes

Integrate the entire cycle of healthcare management through different touch points to offer centralized healthcare data and solutions management

Reduce healthcare costs and use the accrued savings for patient welfare

Robotic Process Automation - TruBot

Reduce costs by increasing productivity and eliminating human error and bottlenecks with TruBot, an enterprise grade, multi-skilled bot

Improve the scope of automation by integrating with a plethora of technologies such as intelligent data capture, artificial intelligence / machine learning, analytics, streaming media, etc.

Technology

Transform your digital landscape to become more agile and scalable with the use of state of the art technology solutions in enterprise portals, enterprise content management, cloud, etc.

Improve accessibility, productivity, and customer satisfaction through anytime anywhere access in a safe and secure environment

Care Management Solution - CareEase

Empower care providers by making patient information available at the fingertips at the right time while delivering care

Ensure emergency preparedness by maintaining centralized records for quick access and efficient care management

Ensure spare time for healthcare workers by freeing them from administrative work and enable them to focus on patient care

Business Intelligence & Data Visualization - TruBI

Develop a better understanding of patient needs and deliver personalized care by mining intelligence from large amounts of data

Improve real-time decision making capability through intelligent data processing and analytics by using high volumes of data stored in cloud, data lakes and other data management systems

PBoR - Provider Book Of Record

An integrated robust and scalable cloud-based framework which automates, streamlines, and digitizes the complete provider onboarding, credentialing, and contract management process

Real-time connect with multiple systems

Offers role-based accessibility as well as easy search and retrieval of the integrated systems

Improve compliance and audit as well as productivity and efficiency of resources

Research and Analytics

Enhance your business by gaining insights and informed decisions through a better understanding of your consumers' i.e. patients and practitioners needs and wants, their purchase behavior and path-to-purchase journeys across both digital and offline touchpoints.

Conduct Secondary Research around global trends and macro-economic parameters

Perform end-to-end customized research & intelligence around Competition, Consumer & Market trends right from survey programming, data collection and data processing to insights, analytics, reports and dashboards

Build advance analytics models, such as demand risk planning, business forecasting, location analysis, claims and denials analytics, department/ function performance monitoring, customer journey & satisfaction, price analytics, staffing level optimization, etc.

Customer Management

Improve customer experience with superior customer interactions across the various touchpoints. Omnichannel customer management solutions provides consistent and effective customer support to enhance their satisfaction and loyalty

Leverage state of the art digital customer management solutions like AI/ ML based chatbots, Auto IVR, RPA, NLP, deep analytics, etc. for strategic competitive advantage

Build customer management solutions, such as lead generation & acquisition, cross-sell/up-sell, post sale support, rebates/ refunds, customer surveys, collections, etc.

Insurance companies across the world are re-engineering their business models to ensure quick turnaround time while delivering quality services, operational efficiency and throughput. The key priorities for insurance companies include addressing challenges around regulations, expenses and creating customer-centric products and services. Towards this goal, they are taking all possible measures for deploying innovative technology to improve business processes and streamline legacy applications.

Datamatics understands the needs and challenges in handling insurance processes such as new business insurance, underwriting, claims management, policy servicing, onboarding, no claim bonus, risk score, claim adjudication, claim processing, verification & validation, disputed claims resolution, regulatory compliance, anti-money laundering curbs, etc. Datamatics has the expertise to integrate insurance back-office automation with modern technologies including robotic process automation (RPA), business intelligence & analytics, artificial intelligence / machine learning (AI/ML).

Datamatics enables its institutional customers to strategically integrate statutory compliance checks in their day-to-day processes and take corrective and preventive actions to curb fraud and money laundering activities in the wider ecosystem. The RPA, NLP, and AI / ML powered checks integrated throughout the insurance digital transformation pathway ensure that fraud and money laundering are eliminated from the insurance processing lifecycle.

DATAMATICS OFFERINGS

Insurance Process Management

Enhance customer experience by seamlessly integrating front-end and back-end processes

Automate the insurance lifecycle processes right from underwriting, policy issuance, premium chasing through claim adjudication and claim processing

Re-engineer business models and expedite processes to improve operational efficiency and throughput

Robotic Process Automation - TruBot

Increase productivity, accuracy and speed with TruBot, an enterprise-grade, multi-skilled bot

Improve the scope of automation by integrating with a plethora of technologies such as intelligent data capture, artificial intelligence / machine learning, analytics, streaming media, etc.

Business Intelligence & Data Visualization - TruBI

Improve real-time decision making capability through intelligent data processing and analytics by using high volumes of data stored in cloud, data lakes and other data management systems

Technology

Transform your digital landscape to become more agile and scalable with the use of state of the art technology solutions in enterprise portals, enterprise content management, cloud, etc.

Improve accessibility, productivity, and customer satisfaction through anytime anywhere access in a safe and secure environment

Artificial Intelligence & Cognitive Sciences

Improve customer interactions, faster product introductions, fraud prevention & detection and build many more decision support systems across multiple enterprise touchpoints

Decipher patterns evolving from different demographics and geographic locations to estimate risk exposure

Digital Experience

Enable customers to adopt ‘mobile first’ approach for enhanced customer experience and rebuild operating models for your businesses in a digital world

Offer differentiated and human centric digital experience as well as life time value with to customers with wearable technology, connected devices, and connected digital experiences

PBoR - Provider Book Of Record

An integrated robust and scalable cloud-based framework which automates, streamlines, and digitizes the complete provider onboarding, credentialing, and contract management process

Real-time connect with multiple systems

Offers role-based accessibility as well as easy search and retrieval of the integrated systems

Improve compliance and audit as well as productivity and efficiency of resources

Research and Analytics

Enhance your business by gaining insights and informed decisions through a better understanding of your consumers' needs and wants, their purchase behavior and path-to-purchase journeys across both digital and offline touchpoints.

Conduct Secondary Research around global trends and macro-economic parameters

Perform end-to-end customized research & Intelligence around Competition, Consumer & Market trends right from survey programming, data collection and data processing to insights, analytics, reports and dashboards

Build advance analytics and decision models, such as policy lapsation, fraud detection/ prevention, claims and denials analytics, spend enhancement, affinity based targeting, etc.

Customer Management

Improve customer experience with superior customer interactions across the various touchpoints. Omnichannel customer management solutions provides consistent and effective customer support to enhance their satisfaction and loyalty

Leverage state of the art digital customer management solutions like AI/ ML based chatbots, Auto IVR, RPA, NLP, deep analytics, etc. for strategic competitive advantage

Build customer management solutions, such as lead generation & acquisition, fraud detection & prevention, collections, risk indicators, dispute resolution, online support, etc.

The travel and hospitality industry is being constantly disrupted by new digital technologies and newer business models – be it community-based online platforms for renting local homes or ride-share apps in the car rental space. Enterprises are increasingly using digital technologies to get better market and business intelligence, develop a deeper understanding of customers and their behavior, and price their products and services competitively.

Datamatics helps some of the world’s leading travel and hospitality brands leverage the power of digital to redefine customer engagement and maximize return on investment. It helps businesses deliver a more personalized customer experience, improve decision-making, and increase collaboration between teams and partners.

Datamatics enables travel and hospitality institutions to adopt digital in a big way, right from online booking of travel tickets along a multi-modal route, lodgings at different stopovers, including intermittent last mile travel, covering the entire itinerary, payment, and receipt generation. These robotic process automation (RPA), artificial intelligence / machine learning (AI/ML) powered chatbot solutions are usually located on the homepage of the state tourism development corporations, hotels, and travel providers and cover a wider interconnected travel and hospitality partner ecosystem.

DATAMATICS OFFERINGS

Robotic Process Automation - TruBot

Increase productivity, accuracy and speed with TruBot, an enterprise-grade, multi-skilled bot

Improve the scope of automation by integrating with a plethora of technologies such as intelligent data capture, artificial intelligence/machine learning, analytics, streaming media, etc.

Finance & Accounting

Streamline and automate your organization’s CFO back-office operations with finance & accounting solutions

Generate a healthy cash flow, have a better financial control through insights and forecasts, as well as adopt a highly systematic approach to maintain accurate documents for financial auditing

Technology

Transform your digital landscape to become more agile and scalable with the use of state of the art technology solutions in enterprise portals, enterprise content management, cloud, etc.

Improve accessibility, productivity, and customer satisfaction through anytime anywhere access in a safe and secure environment

Digital Experience

Enable customers to adopt ‘mobile first’ approach for enhanced customer experience

Offer differentiated and human centric digital experience as well as life time value with connected digital experiences to customers

Scale the digital maturity curve faster and improve speed to market with pre-built digital frameworks

Business Intelligence & Data Visualization - TruBI

Improve real-time decision making capability through intelligent data processing and analytics by using high volumes of data stored in cloud, data lakes and other data management systems

Use intelligent pattern mining and analysis to track customer preferences and accordingly cross sell and upsell services

Research and Analytics

Enhance your business by gaining insights and informed decisions through a better understanding of your consumers' needs and wants, their purchase behavior and path-to-purchase journeys across both digital and offline touchpoints.

Conduct Secondary Research around global trends and macro-economic parameters

Perform end-to-end customized research & intelligence around Competition, Consumer & Market trends right from survey programming, data collection and data processing to insights, analytics, reports and dashboards

Build advance analytics models, such as seasonal demand forecasting, price elasticity, customer segmentation, product/ service bundling effectiveness, customer satisfaction, market mix modeling, need gap analysis, etc.

Customer Management

Improve customer experience with superior customer interactions across the various touchpoints. Omnichannel customer management solutions provides consistent and effective customer support to enhance their satisfaction and loyalty

Leverage state of the art digital customer management solutions like AI/ ML based chatbots, Auto IVR, RPA, NLP, deep analytics, etc. for strategic competitive advantage

Build customer management solutions, such as lead generation & acquisition, customer service, booking support, online support, dispute resolution, collections, etc.

Omnichannel is the new buzzword as retailers seek to offer a seamless shopping experience across multiple formats and stores – physical, kiosk, online and mobile apps. Datamatics’ state-of-the-art retail and digital marketplace solutions help companies unify the customer experience regardless of the touchpoint.

With Datamatics solutions introduce new channels quickly, improve merchandising, personalize offers, minimize operational costs and maximize revenues across touchpoints.

Datamatics enables retailers to cross-sell and up-sell products through strategically aligned Beacon systems throughout the retail store as well as telecom-enabled SMS-alerts in ring-fenced geographically dispersed areas. Through smart use of purchasing history along with pattern mining, advanced analytics, and artificial intelligence/machine learning (AI / ML) algorithms, Datamatics also enables its retail and digital marketplace customers to position bundled offers to their customers.

Datamatics is one of the pioneers in digital payment enablement through simple and contactless, cashless money transfers across different digital channels. Datamatics enables its retail and digital marketplace institutional customers to issue open loop, contactless prepaid cards, such as Rupay cards in India, as the world ensures preparedness against future COVID-19 like pandemics.

DATAMATICS OFFERINGS

Artificial Intelligence & Cognitive Sciences

Improve customer interactions, ensure faster product introductions, dynamic pricing and build many more decision support systems across multiple enterprise touch points

Decipher patterns evolving from different demographics and geographic locations to estimate risk exposure

CX Consulting

Our consulting team defines and designs interventions to measure customer engagement across different milestones of the customer journey to provide best-in-class transformative customer experience

Technology

Transform your digital landscape to become more agile and scalable with the use of state-of-the-art technology solutions in enterprise portals, enterprise content management, cloud, etc.

Improve accessibility, productivity, and customer satisfaction through anytime anywhere access to retail, e-retail, and digital marketplace portals in a safe and secure environment

Business Intelligence & Data Visualization - TruBI

Improve real-time decision making capability through intelligent data processing and analytics by using high volumes of data stored in cloud, data lakes and other data management systems

Improve understanding of customer needs through data mining, pattern mining and text mining

Finance & Accounting

Streamline and automate your organization’s CFO back-office operations with finance & accounting solutions

Generate a healthy cash flow, have a better financial control through insights and forecasts, as well as adopt a highly systematic approach to maintain accurate documents for financial auditing

Digital Experience

Enable customers to adopt ‘mobile first’ approach for enhanced customer experience

Offer differentiated and human centric digital experience as well as life time value to customers with wearable technology, connected devices, and connected digital experiences

Enable payments with contactless prepaid cards, such as Rupay, across the retail outlets and digital marketplace portals, and other utility avenues toward the “one nation one card paradigm”

Scale the digital maturity curve faster and improve speed to market with pre-built digital frameworks

Research and Analytics

Enhance your business by gaining insights and informed decisions through a better understanding of your consumers' needs and wants, their purchase behavior and path-to-purchase journeys across both digital and offline touchpoints.

Conduct Secondary Research around global trends and macro-economic parameters

Perform end-to-end customized research & intelligence around Competition, Consumer & Market trends right from survey programming, data collection and data processing to insights, analytics, reports and dashboards

Build advance analytics models, such as sales forecasting, marketing mix modeling, price elasticity, customer lifetime value analysis, RFM analysis, inventory and shelf optimization, etc.

Customer Management

Improve customer experience with superior customer interactions across the various touchpoints. Omnichannel customer management solutions provides consistent and effective customer support to enhance their satisfaction and loyalty

Leverage state of the art digital customer management solutions like AI/ ML based chatbots, Auto IVR, RPA, NLP, deep analytics, etc. for strategic competitive advantage

Build customer management solutions, such as lead generation, campaign management, customer service, order taking, online support, post sale support, collections, rebates/ refunds, etc.

Transportation keeps cities and people on the move. Efficient public transit support systems are critical for economies to thrive and grow. Be it using data to allocate infrastructure spends, smart technologies to collect tolls, internet of things to take corrective and preventive actions, or analytics-based intelligent routing to ease decongestion, Smart Cities are increasingly using digital technologies to develop transportation solutions.

Datamatics helps transport authorities and companies use digital platforms and technologies to improve transit ridership experience while delivering greater operational efficiency and safety through contactless ticketing and payment modes. Datamatics provides comprehensive engineering, mobility, and analytics solutions to the mass transport industry. Its innovative and flexible engagement models give customers the ability to scale operations on demand. This has helped them contain costs, fool-proof revenue assurance, improve service quality and reduce time-to-market.

In keeping with evolving times, Datamatics enables transport providers and state authorities to institutionalize contactless digital payments through contactless prepaid cards and near field communication (NFC) enabled mobile payments for smart cities.

DATAMATICS OFFERINGS

Automated Fare Collection - TruFare

TruFare, an end-to-end automated fare collection (AFC) system for rapid transit systems

Drive leaner operations and reduce risks associated with handling cash and infection due to contagions through AFC solutions

Manage heavy footfall and eliminate revenue leakage resulting from ferrying large volumes of passengers

Ensure a highly scalable architecture capable of handling concurrent, high travel loads

Ensure a contactless multi-modal travel experience

Mobile and Contactless Ticketing Solution

Revenue Assurance through cash flow automation and contactless payment modes even during pandemics

Future proof and fully integrate contactless digital payment systems, such as open-loop contactless prepaid cards and NFC-enabled contactless mobile payments, with the multi-modal state transport systems

Leverage the mobile and contactless ticketing for building smart city transportation framework

Digital Experience

Enable customers to adopt ‘mobile first’ approach for enhanced customer experience and rebuild operating models

Offer differentiated and human centric digital experience as well as life time value to customers with wearable technology, connected devices, and connected digital experiences

Scale the digital maturity curve faster and improve speed to market with pre-built digital frameworks

Research and Analytics

Enhance your business by gaining insights and informed decisions through a better understanding of your consumers' needs and wants, their purchase behavior and path-to-purchase journeys across both digital and offline touchpoints.

Conduct Secondary Research around global trends and macro-economic parameters

Perform end-to-end customized research & intelligence around Competition, Consumer & Market trends right from survey programming, data collection and data processing to insights, analytics, reports and dashboards

Build advance analytics models, such as cash flow analytics, inventory optimization, shipping route optimization, demand forecasting, operations/ employee cost optimization, etc.

Customer Management

Improve customer experience with superior customer interactions across the various touchpoints. Omnichannel customer management solutions provides consistent and effective customer support to enhance their satisfaction and loyalty

Leverage state of the art digital customer management solutions like AI/ ML based chatbots, Auto IVR, RPA, NLP, deep analytics, etc. for strategic competitive advantage

Build customer management solutions, such as customer service, order taking, online support, post sale support, collections, rebates/ refunds, credit expansion, etc.

With consumers becoming more demanding, product lifecycles are shrinking. Manufacturers must keep pace, while managing costs and risks. Technologies such as robotics and automation, internet of things, big data and predictive analytics are driving great change across the manufacturing industry. Manufacturers that are incorporating these new technologies into their production lifecycles are becoming more efficient, relevant, and competitive. These technologies are also helping manufacturers cope with key challenges such as mergers and acquisitions, thus making it easier to integrate disparate systems, processes and people.

Datamatics helps manufacturing companies adopt smart and effective IT & BPM strategies across the manufacturing supply chain and logistics, right from real-time monitoring to auditing at all touch points. The solutions powered by robotics process automation, big data & business intelligence, predictive analytics, intelligent workflow, and document management enable clients to bring in greater operational efficiency, rationalize costs, speed time-to-market, and create better products. Datamatics integrated solutions combine technology, people, processes, and flexible business models to deliver long-term value to clients.

Datamatics offers automation solutions for EXIM process (export and import), tax reconciliation, compliance and discrepancy reporting, ERP and Financial reporting, book automations, CRM and sales order integration, and remote predictive maintenance. The company has specialized digital transformation solutions for manufacturing related to procure to pay, order to cash, record to report, process data consolidation, back office administration, inventory monitoring & auditing, and logistics tracking. Datamatics has a readily available set of RPA use cases that enable jumpstart the automation journey in the manufacturing and logistics sector.

DATAMATICS OFFERINGS

Finance & Accounting

Streamline and automate your organization’s CFO back-office operations with finance & accounting solutions

Generate a healthy cash flow, have a better financial control through insights and forecasts, as well as adopt a highly systematic approach to maintain accurate documents for financial auditing

Robotic Process Automation - TruBot

Increase productivity, accuracy and speed with TruBot, an enterprise grade, multi-skilled bot

Improve the scope of automation by integrating with a plethora of technologies such as intelligent data capture, artificial intelligence / machine learning, analytics, streaming media, etc.

Technology

Transform your digital landscape to become more agile and scalable with the use of state of the art technology solutions in enterprise portals, enterprise content management, cloud, etc.

Improve accessibility, productivity, and customer satisfaction through anytime anywhere access to internal and external portals in a safe and secure environment

Business Intelligence & Data Visualization - TruBI

Improve real-time decision making capability through intelligent data processing and analytics by using high volumes of data stored in cloud, data lakes and other data management systems

Improve understanding of customer needs through data mining, pattern mining and text mining

Research and Analytics

Enhance your business by gaining insights and informed decisions through a better understanding of your consumers' needs and wants, their purchase behavior and path-to-purchase journeys across both digital and offline touchpoints.

Conduct Secondary Research around global trends and macro-economic parameters

Perform end-to-end customized research & intelligence around Competition, Consumer & Market trends right from survey programming, data collection and data processing to insights, analytics, reports and dashboards

Build advance analytics models, such as market sizing/ prioritizing, new product development, cost optimization, inventory optimization, vendor analytics, etc.

Customer Management

Improve customer experience with superior customer interactions across the various touchpoints. Omnichannel customer management solutions provides consistent and effective customer support to enhance their satisfaction and loyalty

Leverage state of the art digital customer management solutions like AI/ ML based chatbots, Auto IVR, RPA, NLP, deep analytics, etc. for strategic competitive advantage

Build customer management solutions, such as customer service, order taking, online support, post sale support, collections, rebates/ refunds, credit expansion, etc.

Evolving digital competencies across the education sector is dramatically changing the traditional education system to become more connected, interactive, and hyper-personalized. Years of pedagogical research clubbed with technological intervention is helping educators to not only refine their teaching methods but also enhance the knowledge retention index by making the entire paradigm hyper-intuitive and emotionally suitable to a modern student’s needs.

According to recent research, the global education technology industry is anticipated to grow at a CAGR of 18.1% from 2020 to 2027. Hence, strategically built digital learning tools that fuel information literacy, identity management, and technological awareness amongst students and teachers are imperative to democratization, sustainability, and prominence of digital education, even through unprecedented times.

However, the adoption of advanced digital learning tools on a macro level remains inhibited by challenges like lack of awareness and funds, technical incapacities of educators & students, digitally incompetent infrastructures, and lack of strategic leadership. Nevertheless, the consummation of 5G technology, powerful UX, and UI mobile capabilities, with extended end-to-end support from industry experts is opening up cost-effective ways for institutions to battle these challenges.

At Datamatics, we aim to build new-age EdTech solutions that go beyond conventional online classes and introduce the concept of immersive, interactive, and safe learning. We help educational institutions leverage digital technologies to enhance the quality of learning for students while increasing staff productivity with future-proof automation solutions and online proctoring services. We also offer product engineering services to edu-tech startups and other players in the value chain to accelerate product development and increase speed to market. A precise understanding of the growing challenges and use cases of technologies like extended reality surrounding digital learning has enabled us to help several educational institutions to become state-of-the-art, knowledge-imparting ecosystems of tomorrow.

DATAMATICS OFFERINGS

Digital Learning - Platform Engineering

Leverage advanced product consulting in areas, such as vision, strategy, UX, and architecture

Incorporate DevOps capabilities in your product initiatives with continuous integration and continuous deployment

Ramp-up and ramp-down teams on-demand giving your business the agility to respond to customer needs

Incorporate boundless scaling capabilities and rapid prototyping with a lean delivery model and upfront minimum viable product development

Attain faster time-to-market with an enhanced customer experience

AR/VR Powered Immersive Learning

Leverage virtual teleporting to places of academic relevance with stereoscopic Virtual Reality (VR) solutions

Enhance memory retention with visually consumable content and concepts with the ability to record and re-watch the sessions

Enable students to perform practical experiments safely on concepts and experience empirical learning

Offer cost-effective ways for students to use otherwise expensive assets, biological expeditions, machines, or props for learning

Promote improved understanding of spatial geometric and abstract concepts through the use of Augmented Reality (AR) and multi-angle PoVs of virtual 3D objects

Student Engagement Mobile Apps

Build modern learning apps for students with intuitive interfaces to drive higher engagement rates

Promote student retention with interactive learning sessions and visually attractive graphics and media content

Monitor individual student performance with dedicated dashboards and progress metrics

Customize learning content or resource environment based on a student’s IQ and progress level

Robotic Process Automation – TruBot

Increase productivity, accuracy, and speed with TruBot, an enterprise-grade, multi-skilled bot

Automate multi-way swivel chair operations involved in updating records between hard copies, systems of records, and systems of learning

Improve the scope of automation by integrating with a plethora of technologies such as intelligent data capture, artificial intelligence/machine learning, analytics, streaming media, etc.

Proctoring

Perform online invigilation or online proctoring so as to conduct fair and impartial student assessments from remote locations

Engage certified & trained proctors across global time-zones with high bandwidth & scalability

Engage enterprise-grade remote proctoring solutions for educational institutions, banks, and government bodies

Conduct fair & impartial assessments of students/candidates

Interact live through online modes with students and respond to their queries

Document experience as a proctor for the student

Research and Analytics

Enhance your business by gaining insights and informed decisions through a better understanding of your consumers' needs and wants, their purchase behavior and path-to-purchase journeys across both digital and offline touchpoints.

Conduct Secondary Research around global trends and macro-economic parameters

Perform end-to-end customized research & intelligence around Competition, Consumer & Market trends right from survey programming, data collection and data processing to insights, analytics, reports and dashboards

Build advance analytics models, such as demand risk planning, media mix modeling, customer segmentation, price elasticity, customer churn modeling, customer lifetime value analysis, etc.

Customer Management

Improve customer experience with superior customer interactions across the various touchpoints. Omnichannel customer management solutions provides consistent and effective customer support to enhance their satisfaction and loyalty

Leverage state of the art digital customer management solutions like AI/ ML based chatbots, Auto IVR, RPA, NLP, deep analytics, etc. for strategic competitive advantage

Build customer management solutions, such as lead generation, campaign management, customer service, order taking, online support, post sale support, collections, rebates/ refunds, tech support, etc.

In this ever changing fast growing business world, keeping up with competition is the need of the hour for every company. Enterprises around the world are embracing the modern technologies to digitally transform their business to create new opportunities and efficiencies towards generating higher revenues. With a view to create secure, trustful, and viable ecosystems spanning wider geographies, businesses are looking out for enterprise grade technology solutions that can be leveraged across their global estate.

Datamatics' Technology solutions and Enterprise Modernization practice helps you to transform your digital landscape through digitalization and automation with enterprise grade technology solutions. This practice has engagements across multiple industries including - Banking & Financial Services, Healthcare, Insurance, Market Research, Retail, Manufacturing & Logistics, International Organizations, and Credit Rating Agencies. Right from application transformation, data transformation, technology transformation, to digital transformation, these solutions allow you to take the next big leap to gain a competitive advantage by using its 360 degree portfolio.

With certified and experienced Managed Services team, hundreds of successfully executed projects, as well as 15,000+ person years of transformation experience, Datamatics' Technology solutions and Enterprise Modernization practice not only enables businesses to reduce administrative and operational costs, but also increases process efficiency, mitigate risk, and take faster and more informed decisions. The enterprise technology solutions are primarily targeted at transforming the way of conducting business in an insights driven economy to stay ahead and stay relevant amidst changing global dynamics.

TECHNOLOGY OFFERINGS

Cloud Solutions

·     Conduct detailed assessment for cloud-assessment for leveraging the cloud paradigm

·     Harness on-demand system resources, storage, and computing power across geographically dispersed locations, modernize your IT estate, and achieve economies of scale

·     Transform your digital landscape to a cloud environment to become more agile and scalable

·     Use different cloud business models to suit your enterprise budget

Enterprise Content Management

·     Undertake analysis of As-Is database management systems for ECM migration

·     Capture, store, and search multi-structured data towards efficient document management and archival in a collaborative environment

·     Analyze and categorize unstructured data to derive meaningful insights

·     Ensure seamless two-way secure access of enterprise content anytime anywhere towards a progressive and paperless e-office

Digital Testing

·     Create Proof of Concepts or PoCs prior to enterprise-wide implementation of Digital Testing

·     Incorporate some of the most advanced and efficient automation testing solutions and techniques in your testing suite

·     Test multi-structured data characterized by high volume, velocity, and variety

·     Test Big Data applications in real-time in a secure and scalable environment with automated software testing

Enterprise Portals

·     Use Java-based web and portal frameworks in addition to technologies, such as Swings, Struts, AJAX, EJB, Spring, Hibernate, JMS, Swift Protocol, Weblogic, Jboss, ANT, Maven, Junit, Cruise Control, etc.

·     Leverage various collaboration platforms and technologies to provide portal development and content management solutions that meet your enterprise’s specific needs

·     Customize COTS web portal development solutions right from B2B and B2C portals to emergency preparedness portal and knowledge management services

Application Management

·     Facilitate your journey from transition to digital transformation and get maximum business value out of their technology investments

·     Incorporate increasing levels of customizations in your applications to meet continuously evolving service delivery requirements

·     Use AI-enabled incident management techniques and AI-based virtual assistance, and mobility solutions in Follow-the-Sun model

·     Engage application managed services to suit business requirements in 24x7 or 16x5 support

Digital Experience

·     Use latest technology enablement for an exclusive digital experience and digital assurance

·     Incorporate cutting edge web and mobile product engineering, application development and maintenance services in you connected digital experience

·     Engage latest user behaviour, user experience, and user design techniques to create wow customer experience

·     Engage digital frameworks to improve speed to market

In an ever-changing business scenario that demands doing more with less, managing processes for improving enterprise outcomes and agility are business imperatives. As enterprise collaboration transcends geographies, engaging people, information, systems, assets, and connectivity together to deliver value at the right time and right place is the way forward. Business Process Management is the right approach to achieve this desired end result.

Datamatics Business Process Management - BPM Services helps companies drive cultural change through digitalization and automation. Our BPM solutions provide tangible benefits in terms of higher process efficiency, increased compliance, high visibility, complete transparency, shorter time-to-market, and customer delight. Datamatics BPM paradigm enables businesses to deliver optimal efficiency and productivity at all times. The digitalization aspect involved in Datamatics BPM paradigm ensures end-to-end automation enabling business sustenance in maritime as well as not so normal scenarios such as pandemics and lockdowns. These BPM solutions can be installed on-premise as well as on-cloud as per business preference and deployed to work in a safe and secure environment while ensuring all statutory compliances.

BPM SOLUTION & SERVICES

Finance & Accounting

·     Streamline and automate your company's CFO back-office operations with finance & accounting solutions to improve throughput

·     Ensure high visibility, transparency, and agility in your finance & accounting operations

·     Make higher efficiency and compliance an integral part of your finance & accounting operations

Banking Process Management

·     Streamline and manage back-office operations for corporate banking, direct banking, global trade services, retail assets & liabilities

·     Minimize risk and ensure statutory compliance for banking and financial services related activities

·     Improve customer engagement with shorter turnaround times and generate revenue with safe and secure banking operations

Insurance Process Management

·     Launch better insurance products faster, improve underwriting quality, speed up claims processes and reduce regulatory risks at lower costs

·     Eliminate fraud, improve the count of first time rights, and reduce false positives and false negatives in the insurance claim management

Healthcare Process Management

·     Improve speed of services and treatment by increasing efficiency of back-end and front-end processes

·     Auto-discover patterns and trends across different demographics to improve underwriting processes

·     Automate case management and contract management with process automation and lower processing cost per claim

Credit Rating Analysis

·     Automate information sourcing and 24x7 surveillance of assesses

·     Build rating portals for rating analysts

·     Conduct AI/ML-enabled analysis for financial statements, structured finance products, corporate hierarchies, and ESG assessments

·     Avail detailed technology solution consulting for end-to-end automation, DevOps, and microservices-based legacy modernization

·     Develop web applications and application add-ins

Research & Analytics

·     Quickly capture, process, analyze, and report findings from large volumes of online and offline survey forms

·     Discover nuances of the ever-evolving consumer behavior

·     Unify high volumes of consumer data in unstructured format and gain a 360-degree view of consumer base sentiment

Customer Support

·     Build stronger customer relationships by providing a technology-driven, omni-channel customer service platform

·     Manage different aspects of after sales support using computer assisted telephone interviewing

·     Engage customers in their preferred language with native language speakers and dedicated account managers

CX Consulting

Our consulting team defines and designs interventions to measure customer engagement across different milestones of the customer journey to provide best-in-class transformative customer experience

iPM - Intelligent Process Manager

·     Use highly customizable web-based workflow system designed for accounts payable and receivable processes

·     Expedite approval process, access real-time information through role based authentication, and maintain a detailed audit trail

·     Increase process transparency through improved real-time reporting

Rapid urbanization, easy access to internet, and advent in mobile technology are some of the factors which are impacting human lives like never before. Massive surge in mass rapid transit systems (MRTS), smart and connected devices, and smart cities are having a positive effect on the quality of living across the world. Improved network connectivity and telecom services are paving the way further to a highly scalable and accessible connected journey across multiple touch points.

Datamatics engineering solutions help organizations to develop smart and connected devices across various touch points of human life. Whether it is end-to-end automated fare collection system for MRTS, or solutions which are the foundation for building a smart city such as smart ticketing, smart toll collection, smart parking, or Internet of Things (IoT) powered smart devices used in the day-to-day life, Datamatics helps its customers with next-generation engineering solutions. The company enables customers to engage with the latest engineering solutions and upgrade the quality of life of individuals living in a connected ecosystem.

DATAMATICS ENGINEERING SOLUTIONS

TruFare - Automated Fare Collection

Offers highly secure, reliable AFC system that is designed to handle large passenger volumes

Seamlessly integrates with cutting edge technologies such as QR Code, NFC, closed loop, EMV open loop, account based ticketing, card based ticketing, contactless mobile ticketing, etc.

Smart City Solutions

Next-generation integrated solutions for Smart Cities using embedded systems with wired and wireless technologies to provide a more collaborative, flexible, and connected environment

Smart digital solutions for contactless access and payments in crowded ecosystems for safe and hygienic transactions

IoT

IoT solutions enabling organizations to build an integrated system to monitor, detect, connect, and control diverse devices and, as a result, standardize critical functions

Effectively manage the massive data explosion from IoT devices / sensors and trigger digital workflows in a connected environment

Smart Maintenance App

Quickly report and take corrective action for timely maintenance by using the smartphone maintenance app

Take a photograph of the defect and report directly from the field by using the app for online remediation by the maintenance team

Augmented Reality (AR) Powered Trainer App

Detect the subject / machine in the camera view finder of the AR Trainer app, smartly pinpoint particular part of the device in real time & retrieve super imposed instructions and steps for interactive usage and training for using or refilling the subject / device

Augmented Reality (AR) Powered Advertisements

Augment the advertising resources of transport operators and providers, who are on the constant lookout to maximize their non-farebox revenue

Attract the smartphone generation with AR powered advertisements and increase the advertisement generated revenue

Change is difficult. It’s unsettling. It’s disruptive. Yet is essential.

Organizations face a real risk. Almost all organizations that have relied on “what always worked” or “we have always done it this way” have sooner or later been forced to evolve or perish. Through the Consulting & Advisory practice at Datamatics, we recognize that every business is different and any change is disruptive. We are focused on being the facilitators and advisors on managing this change with least degree of disruption within the organization…towards the aim to keep business models more relevant, modern and digitally-efficient!

Partnering closely with all stakeholders, understanding their needs and challenges, we provide fresh strategies, creative solutions and practical innovations that can be harmoniously implemented within the existing structure and culture to produce incredible results. With Data in our DNA and a strong technology prowess, we orchestrate Data Driven Digital Transformation that delivers significant improvements in operational costs, customer journey / experience and new operating models.

Our Consulting and Advisory practice, as a business and delivery model, is fully insulated from our delivery practices, to ensure that the advice you get from Datamatics is completely neutral, steering clear of any existing or potential conflict of interests. We have successfully delivered business value to global organizations across industries such as manufacturing, logistics, travel, government and international organizations across India, the US and Europe.

Datamatics Big Data & Analytics services help build intelligent solutions for data-driven businesses. Datamatics offers data management, business intelligence, data visualization, advanced analytics and artificial intelligence solutions with ‘Intelligence-First’ principle at the core and advocates true ‘Data Democracy’.

Datamatics Big Data and Analytics services enable companies to work with high volume multi-structured data including, structured, semi-structured, and unstructured by using Big Data and Analytics solutions.

With domain expertise in Banking & Financial Services, Insurance, Finance & Accounting, and Research & Analytics across industries, the company enables businesses to store, manage, and monetize data with actionable insights. With strategic partnerships with vendors in the cloud and data storage, and data management space, Datamatics offers solutions across the data lifecycle.

Datamatics Big Data and Analytics services enable businesses augment large and diverse data sets to discover specific patterns, correlate data points, and uncover hidden insights. With the most prevalent use in consumer behaviour analytics, predictive analytics, and Artificial Intelligence / Machine Learning enabled forensic data research, Datamatics enables businesses to scale the next level.

BIG DATA & ANALYTICS OFFERINGS

Research & Analytics

Demystify Consumer Behaviour with Insight Mining using a uniquely blended competence in Marketing Research and Technology

Unify high volume multi-structured data towards a 360 degree holistic view of consumer behavior

Conduct predictive and prescriptive analysis with statistical data modelling and big data analytics services

Enterprise Data Management

Facilitate easy storage, linkage, traceability, and retrieval of data across the data lifecycle

Establish data governance model for storage, management, access, and data analytics within a safe and secure environment

Ensure cost-efficient data consumption along with high levels of data searchability and traceability

Big Data & Data Lakes

Enable enterprises to gain access to real-time business insights by re-configuring their big data sources. and their data storage

Institutionalize on-cloud or on-premise data models as per business requirement

Integrate big data platforms with proprietary as well as contemporary COTS data visualization tools

Business Intelligence & Data Visualization - TruBI

Engage with the next-generation visual analytics solution at your finger tips

Use self-service analytics techniques for 360 degree analytical view of data

Engage with an intuitive interactive data visualization

Use interoperable data visualization solution to create on-demand and customized dashboards

Advanced Analytics & Data Sciences

Gain competitive edge with solutions across data analytics lifecycle from descriptive, diagnostic, predictive to prescriptive

Perform faster data validations with data analytics solutions

Perform enhanced time series analysis

Generate highly customizable dashboards

Perform deep analytics using complex, distributed architectures and advanced data modelling techniques

Artificial Intelligence and Cognitive Sciences - TruAI

Use a comprehensive AI platform that helps enterprises leverage use cases related to pattern detection, text & data mining

Use AI and ML algorithms for information analytics and high precision data mining

Generate traceable patterns with better accuracy and relevancy by using natural language processing, advanced data analytics, advanced text analytics, stream analytics, etc.

Datamatics TruBot is a proprietary product for Robotic Process Automation software. TruBot is a versatile, multi-skilled bot that automates a range of repetitive and rule-based processes without any manual intervention. When powered with Artificial Intelligence, it can recognize and replicate human actions, creating a smarter bot that can make informed decisions.

Features of the RPA Software

Visual Workflow

Visual designer with workflow, drag-and-drop options to easily design the process in TruBot Designer

Universal Recorder

Seamless recording between web, desktop and SAP

Low code designing with 200+ inbuilt component library

A rich component library of 200+ ready-to-use components, making designing low code and enabling rapid deployment

Integrated operations and business analytics

Operational monitoring and control of historical data for Bot execution, status and notifications

Integrated Intelligent Data Capture

Integrated data capture, powered by AI and fuzzy logic

CyberArk vault integration

Enhanced security with privileged security access powered by CyberArk

AI capabilities

Integration with TruAI text Analytics Engine

Dynamic bot station selection

Bot execution mapped to multiple Bot stations for failover, ensuring optimal utilization of bots

RoI calculator

Monitor Robotic Process Automation program benefits at business level with integrated analytics

Proactive bot health monitoring

Proactively check the health of Bots in terms of Availability of Bot station, validity of processes, credentials etc.

Organizations across all vertical industries continue to use documents as a major source of data input. These documents have unstructured data and require knowledge workers for manual data entry, exception management and quality checks, making document processing a cumbersome, time-consuming and costly proposition. It is here that intelligent document processing or IDP steps in. Users can get up and running faster with our Template-Free approach.

Our AI-enabled IDP solution can be deployed in the cloud so no need to worry about setting up underlying infrastructure; easy-to-use Configurator, browser-based access, an intuitive GUI all add up to deliver a compelling user experience (UX) to business users. Continuous learning & improvement based on AI/ML algorithms and user inputs, and other cognitive capabilities deliver a greater percentage of straight-through processing (STP) with a higher accuracy.

Quite clearly, Datamatics TruCap+ IDP is an ideal solution for your document processing and automation requirements.

Enterprises are realizing huge benefits from automating their accounts payable and receivable processes. These include time and cost savings through faster and more efficient invoice processing, better supplier relationships, and greater control and visibility throughout the invoice life-cycle.

Datamatics’ iPM is a highly customizable web-based workflow system designed for accounts payable (AP) and accounts receivable (AR) processes. iPM enables auto-routing of invoices for approvals, provides real-time information through a role-based authentication (RBA) system, and enables web-based invoice submission as well as tracking, and maintains a complete audit trail. Datamatics’ iPM facilitates end-to-end automation of invoice processing and eliminates error.

With transparent invoice tracking, Datamatics’ iPM ensures faster invoice approvals and real-time reporting. Due to the automated invoice processing affected in both the AP and AR domain, iPM imparts high agility, transparency, and visibility to the F&A processes thus ensuring better control and compliance. iPM is widely used by large global organizations, including Fortune 100 companies.

With new technology and methodologies evolving each day there is a need to constantly introduce new testing techniques to sustain and deliver high quality systems. Testers need to adapt and implement automated software testing to detect bugs at an accelerated pace and reduce testing time without compromising on the quality of the systems and processes before releasing to the production environment.

Datamatics’ robotic test automation solution, TruTest, incorporates some of the most advanced and efficient testing techniques that works with real-time data. With Datamatics TruTest you can run automated tests simultaneously across all environments and platforms. Datamatics Digital Testing suite comprises automation testing tools ranging from Big Data Testing related to big data applications, Agile Testing related to the contemporary applications, to Core Testing related to the strength of the application core. This suite in its entirety ensures tensility and sustainability of both your modern applications and bespoke legacy applications in multivariate business scenarios.

TruFare Is An End-To-End Automatic Fare Collection System For Rapid Transit Systems

Automated Fare Collection AFC system

The proliferation of mass rapid transportation systems (MRTS), such as metro rails, bus rapid transit systems, and light rails have resulted in unprecedented passenger volumes. This changing business scenario has generated the need for next-generation, smart automatic fare collection (AFC) systems. These AFC systems and solutions not only pave way for leaner operations but also reduce the risks and costs associated with handling cash and infection due to contagions at crowded places of mass transit.

Datamatics’ TruFare is a highly secure, scalable, reliable, and state-of-the-art Automatic Fare Collection (AFC) solution built for the digitally savvy urban transport systems, such as metro rails, automated parking lots, rapid bus transport systems, etc., that experience heavy footfall. It is highly scalable and is capable of handling large passenger volumes without any degradation in the response and user experience. The modularity of the TruFare AFC system allows integration with new technologies and fare media, such as open loop, EMV open loop, QR Code, NFC, account-based ticketing, card-based ticketing, and contactless mobile ticketing. Thereby it enhances the overall passenger commuting experience and reduces the total cost of ownership for the transit operators.

With over 2.5 quintillion bytes of data getting generated every day, it is imperative for enterprises to leverage this data in the right way to get insights that will help them make smarter decisions.

Manually culling out relevant information from different sources and reviewing lengthy excel sheets can be a humongous task. But with Datamatics’ Business Intelligence and Data Visualization tool, TruBI, getting insights from different data sources is just a click away. The BI tool allows you to create your own interactive dashboards from any device even when you are not connected to the internet.

TruBI offers an enterprise-ready business intelligence platform that provides a modern & responsive user interface. It supports self-service analysis, 360-degree view of a single-version-of-truth, and provides an intuitive & interactive experience in a secure and scalable environment. With all this, our BI tool provides business users with definite advantages in terms of 99.99% up-time and increased employee productivity by almost 60%.

Over the globe, around 90% of data is in unstructured format. With an exponential increase in this data, enterprises find it challenging to harness it for intelligent use. Here technology can be leveraged to provide sustainable business solutions and go beyond.

Artificial Intelligence solutions / Machine Learning solutions are accomplished to process and correlate this unstructured data in any form to come up with intelligent patterns, data insights, and image identification. New-age hybrid AI / ML engines join the dots across a plethora of multi-structured data assets to predict events and raise alerts.

Datamatics TruAI is a comprehensive Artificial Intelligence and Cognitive Sciences solution that helps enterprises leverage use cases related to pattern detection, text & data mining, and computer vision. It helps enterprises extract intelligence from high volumes of high velocity data including structured, unstructured, and multi-structured data from diverse sources such as spreadsheets, documents, emails, PDFs, images, video files, audio files, social media, news, transactions, and other data types to discover actionable insights that are traceable.

This human data interface (HDI) uses various AI components including topic clustering, cognitive capture, sentiment capture, face detection, face match, face search, object classification, object detection, etc. It aggregates data and correlates seemingly unrelated data points to provide the bigger picture. It uses multiple data sources, data lakes, and databases to perform contextual analysis and sequence building.

Datamatics has engagements across multiple industries including - Banking & Financial Services, Healthcare, Insurance, Market Research, Retail, Manufacturing & Logistics, International Organizations, and Credit Rating Agencies. It enables partners to aggregate connected data and generate actionable insights.