Enable insurance businesses to become data led.

By using data and analytics to power global insurers, reinsurers, brokers and InsurTechs with real-time insights, we help our clients create a superior customer experience, and achieve growth, speed-to-market and efficiency.

We combine our cloud-first industry solutions and domain expertise with AI, machine learning, analytics and platforms. By using data and digital, and embedded intelligence in workflows, insurance businesses can digitally transform their operations.

Together, we partner to implement a flexible, customer-focused approach to deliver end-to-end outcomes.

• Distribution, sales & marketing: 200% increase in targeted agent recruitment 
• Underwriting: 44% reduction in processing time 
• Product & pricing: >30% turn-around time improvement through actuarial transformation 
• Servicing & operations:Customer retention persistency improvement up to 21% 
• Claims: 15-20% increase in capacity creation through digitization

Who we serve

We collaborate closely with clients across the insurance industry to help them meet today’s challenges while preparing for what’s ahead.

• Individual & Group Life Insurance
• General Insurance

Insurance solutions

Actuarial transformation

Reimagining the actuarial function of the future

AuditStream™

Allowing policyholders to self-complete their audit through an online, secure portal

Data-driven finance

Discover deeper actionable insights faster

EXL Digital Endorsement Portal

Cutting-edge extraction and automation across the endorsement process

EXL Digital Intake Solution for Insurance

Powered by EXL Xtrakto.AI™

EXL Digital Virtual Assist (DIVA)

AI-powered digital customer experience

EXL Exelia.AI™

Redefine your customer experience for measurable results

EXL Express Survey

The next generation of commercial surveys

EXL Paymentor℠

Create a unified and personalized debt collection journey for your debtors

EXL insurance wallet

Effectively manage risk through adequate insurance coverage

EXL Smart Audit

AI-driven audit to improve business and customer outcomes

Insurance analytics

Using the power of digital to transform insurance

Insurance Analytics Leadership Exchange

Insurance analytics experience and thought collective

Insurance finance and accounting

Using the power of digital to transform insurance

LDS new business and underwriting

Unlock new markets and distribute any product

Legal support solutions

Providing legal assistance to legal teams across the globe

LifePRO™

Enabling the next generation of products and servicing

LISS UK

Leading the way in Life & Annuity policy administration

MedConnection™ APS summarization

Increase underwriter productivity and reduce time spent in medical review

MedConnection™

Streamlining the claims process

Premium audit

Guaranteed on-time service and quality to meet carriers’ premium audit needs

Subrosource™

Industry leading claims recovery platform

Survey and risk control

Combining new data and technologies to quickly and accurately assess risk and validate coverage

Third-party administration

Reduce costs and provide excellent customer service

Human Ingenuity is our catalyst

We believe in the power of Human Ingenuity – our innate ability to work together with our clients to improve outcomes, optimize revenue, and maximize profitability. By combining our customer-centric approach, our domain expertise, data and analytics, and proprietary technologies, we make healthcare transformation happen.

We do this through our value-added capacity, technology and analytic-enabled solutions, and insight and advisory services.

Who we serve

Together, we work with clients across the healthcare ecosystem to meet their current and dynamic business challenges.

• Payers
• Pharmacy Benefit Managers

Health solutions

Actuarial transformation

Reimagining the actuarial function of the future 

AuditStream™

Allowing policyholders to self-complete their audit through an online, secure portal 

Data-driven finance

Discover deeper actionable insights faster 

EXL Digital Endorsement Portal

Cutting-edge extraction and automation across the endorsement process 

EXL Digital Intake Solution for Insurance

Powered by EXL Xtrakto.AI™ 

EXL Digital Virtual Assist (DIVA)

AI-powered digital customer experience 

EXL Exelia.AI™

Redefine your customer experience for measurable results 

EXL Express Survey

The next generation of commercial surveys 

EXL Paymentor℠

Create a unified and personalized debt collection journey for your debtors 

EXL insurance wallet

Effectively manage risk through adequate insurance coverage 

EXL Smart Audit

AI-driven audit to improve business and customer outcomes 

Insurance analytics

Using the power of digital to transform insurance 

Insurance Analytics Leadership Exchange

Insurance analytics experience and thought collective 

Insurance finance and accounting

Using the power of digital to transform insurance 

LDS new business and underwriting

Unlock new markets and distribute any product 

Legal support solutions

Providing legal assistance to legal teams across the globe 

LifePRO™

Enabling the next generation of products and servicing 

LISS UK

Leading the way in Life & Annuity policy administration 

MedConnection™ APS summarization

Increase underwriter productivity and reduce time spent in medical review 

MedConnection™

Streamlining the claims process 

Premium audit

Guaranteed on-time service and quality to meet carriers’ premium audit needs 

Subrosource™

Industry leading claims recovery platform

 Survey and risk control

Combining new data and technologies to quickly and accurately assess risk and validate coverage 

Third-party administration

Reduce costs and provide excellent customer service

Helping banking & financial services find the best way forward

Banking and financial institutions need to accurately gauge risk, bolster compliance and security, and empower growth and profitability. EXL is committed to helping your organization achieve these goals by facilitating confident, impactful decisions through advanced analytics and AI and creating measurable value using automation, innovative domain-specific solutions, and cloud capabilities. Our holistic approach to partnerships will enable you to implement new business models while staying agile and competitive.

Who we serve

EXL partners with banking and financial institutions to create real, measurable value by deploying advanced analytics, AI, robotics and other domain-specific technology solution.

• Mortgage
• Fintech
• Retail banking and credit cards
• Capital markets

Banking & financial solutions:

Banking analytics

Drive smarter business decisions through data and advanced analytics

BFS - Finance and accounting

Data-powered, efficient finance solutions

EXL's Management Information Assistant (MIA)

Connected operations

CONNECx

Deliver excellent customer experience in a digitally connected future

Data-driven finance

Discover deeper actionable insights faster

Digital loan forgiveness

SBA paycheck protection program

Digital KYC

Simplify compliance with AI powered KYC

EXL Digital Virtual Assist (DIVA)

AI-powered digital customer experience

EXL Exelia.AI™

Redefine your customer experience for measurable results

EXL Nerve Hub™

Next-gen digital command center to orchestrate human and digital workforces

EXL Paymentor℠

Create a unified and personalized debt collection journey for your debtors

EXL XTRAKTO.AI™

AI and NLP powered Content Extraction capability

Mortgage - Digital and analytics

Look deeper into advance mortgage operations 

Mortgage operations

Look deeper into advance mortgage operations

Mortgage title insurance

Smart title transformation solutions

Point-of-sale financing

Credit solutions designed to meet consumers where they are

Revenue acceleration

Experience faster growth and profitability

Finding the way forward for media & communications

Gaining a 360 understanding of customers and viewers. Delivering personalized experiences at scale. Discovering new opportunities for growth while keeping costs low. EXL delivers the data-driven insights and flexible partnership model needed to make these goals real for media and communications companies. We have the digital dexterity – and expert capabilities in AI, analytics, and cloud – to turn your data into insights, insights into action, and actions into outcomes that deliver end-to-end improvements.

Media & entertainment solutions

EXL’s Management Information Assistant (MIA)

Connected operations

CONNECx

Deliver excellent customer experience in a digitally connected future

Data-driven finance

Discover deeper actionable insights faster

EXL Digital Virtual Assist (DIVA)

AI-powered digital customer experience

EXL Exelia.AI™

Redefine your customer experience for measurable results

EXL Nerve Hub™

Next-gen digital command center to orchestrate human and digital workforces

EXL Paymentor℠

Create a unified and personalized debt collection journey for your debtors

EXL XTRAKTO.AI™

AI and NLP powered Content Extraction capability

Media F&A

Data-powered, efficient finance solutions

Revenue acceleration

Experience faster growth and profitability

Amplifying retailers’ efficiency and adaptability

Let’s elevate your entire retail value chain by improving customer engagement, establishing dynamic supply chain and reducing operating pressures using digital and analytics. Together, we can accelerate your long-term growth & profitability by responding faster to market trends and delivering personalized omni-channel customer experiences.

Retail solutions

EXL’s Management Information Assistant (MIA)

Connected operations

CONNECx

Deliver excellent customer experience in a digitally connected future

Data-driven finance

Discover deeper actionable insights faster

EXL Exelia.AI™

Redefine your customer experience for measurable results

EXL Paymentor℠

Create a unified and personalized debt collection journey for your debtors

Finance & accounting retail

Deliver data-led retail operations

Retail analytics

Turn data into actionable insights

Revenue acceleration

Experience faster growth and profitability

Accelerating growth for manufacturers

Manufacturers realize that accelerating growth, speed-to-market and streamlining production flow requires combining big data, AI, and analytics. EXL seamlessly partners with manufacturers to improve their long-term growth, profitability and sustainability, using advanced digital initiatives and second-to-none domain expertise.

Manufacturing solutions

EXL’s Management Information Assistant (MIA)

Connected operations

CONNECx

Deliver excellent customer experience in a digitally connected future

Data-driven finance

Discover deeper actionable insights faster

Engineering services suite

Partner with engineering companies to drive growth and profitability

EXL Digital Virtual Assist (DIVA)

AI-powered digital customer experience

EXL Exelia.AI™

Redefine your customer experience for measurable results

EXL Nerve Hub™

Next-gen digital command center to orchestrate human and digital workforces

EXL XTRAKTO.AI™

AI and NLP powered Content Extraction capability

Manufacturing F&A

Deliver data-led manufacturing operations

Revenue acceleration

Experience faster growth and profitability

Driving growth for transportation and logistics organizations:

Harrowing competition has made transportation and logistics companies look for every advantage possible. EXL helps the companies not only find these areas for growth using advanced analytics and AI, we turn opportunities into outcomes using best-in-class digital solutions, cloud capabilities, and in-depth transportation and logistics expertise.

Who we serve

EXL supports and manages transport and logistics processes and accounting operations. Our decision analytics and other solutions can improve operational performance across a range of industries.

• Trucking
• Supply chain logistics

Transportation & logistics solutions

EXL’s Management Information Assistant (MIA)

Connected operations

CONNECx

Deliver excellent customer experience in a digitally connected future

Data-driven finance

Discover deeper actionable insights faster

EXL Digital Virtual Assist (DIVA)

AI-powered digital customer experience

EXL Exelia.AI™

Redefine your customer experience for measurable results

EXL Nerve Hub™

Next-gen digital command center to orchestrate human and digital workforces

EXL Paymentor℠

Create a unified and personalized debt collection journey for your debtors

EXL XTRAKTO.AI™

AI and NLP powered Content Extraction capability

T&L Finance and Accounting

Build agile, data-driven solutions

Revenue acceleration

Experience faster growth and profitability

Rev-Lift™ revenue leakage reduction

Protect revenue for LTL carriers

T&L analytics

Drive smarter business decisions through data and advanced analytics

Delivering travel results through data and digital

For travel companies to get where they want to go, they’ll need to predict market trends, deliver hyper-personalized customer experiences, and streamline workflows. EXL helps along every step of this journey by using advanced analytics, digital, AI, and cloud capabilities to help you move your business forward. We’re oriented towards your ideal outcome, from customer service and inside sales to fraud and revenue leakage prevention.

Who we serve

EXL’s travel and leisure experts help drive transformation by digitizing operations and embedding analytics at every step of the customer journey.

• Airlines
• Hospitality
• Travel management

Travel solutions

EXL’s Management Information Assistant (MIA)

Connected operations

CONNECx

Deliver excellent customer experience in a digitally connected future

Data-driven finance

Discover deeper actionable insights faster

EXL Digital Virtual Assist (DIVA)

AI-powered digital customer experience

EXL Exelia.AI™

Redefine your customer experience for measurable results

EXL Nerve Hub™

Next-gen digital command center to orchestrate human and digital workforces

EXL Paymentor℠

Create a unified and personalized debt collection journey for your debtors

EXL XTRAKTO.AI™

AI and NLP powered Content Extraction capability

Revenue acceleration

Experience faster growth and profitability

Travel & leisure F&A

Build agile, data-driven solutions

Charting the future for utilities!

Developments such as shifting regulations, the rise of smart meters, and the rising importance of delivering excellent customer experiences are pushing utilities organizations to make better use of their data. Partnering with EXL lets organizations have the domain expertise, digital dexterity, and robust analytics capabilities to not only react to these current factors, but proactively identify future trends and turn them into opportunities for growth. Our collaborative approach lets utilities companies power increased profitability and deep insights into customer journeys.

What we do

Integrated products and solutions for all of your current and future customer needs.

• Digitized processes: Improving the quality, speed and flexibility of work through new forms of automation. 
• Intelligent operations: Manage end-to-end customer journeys by delivering data-driven insights in real-time. 
• Customer-centric operating model: A design thinking approach to uncover the opportunities to better serve your customers.

Utilities solutions

EXL’s Management Information Assistant (MIA)

Connected operations

CONNECx

Deliver excellent customer experience in a digitally connected future

Data-driven finance

Discover deeper actionable insights faster

EXL Digital Virtual Assist (DIVA)

AI-powered digital customer experience

EXL Exelia.AI™

Redefine your customer experience for measurable results

EXL Nerve Hub™

Next-gen digital command center to orchestrate human and digital workforces

EXL Paymentor℠

Create a unified and personalized debt collection journey for your debtors

EXL XTRAKTO.AI™

AI and NLP powered Content Extraction capability

Revenue acceleration

Experience faster growth and profitability

Utilities analytics

Advanced analytics and AI for business insights that matter

Utilities finance & accounting

Build agile, data-driven solutions

Secure, responsive cloud business intelligence solutions:

Organizations wanting to reduce the high capital costs of hardware and software, increase scalability, and enable greater agility of their environment often turn to the cloud for help. However, deploying data management in the cloud can be a daunting proposition. In addition to the overwhelming number of vendors and cloud offerings available, concerns about performance, security, and reliability can overshadow the substantial benefits that the cloud promises.

What we do

EXL helps clients with all major cloud models – both public and private cloud, from infrastructure-as-a-service (IaaS), integration-platform-as-a-service (IPaaS), to platform-as-a-service (PaaS), and software-as-a-service (SaaS). We provide both architectural and deployment solutions to ensure that your cloud BI implementation is secure, responsive, and reliable.

Assess & Architect

Evaluate data, software, process and applications for migration to the cloud to determine the right cloud model, services and integration. 

Provision

Price, purchase and enable the right cloud services, storage, access and security. 

Deploy

Move data warehouses, analytics and applications to the cloud. 

Govern

Manage costs, scalability and availability of cloud data.

Unlock the full value of your data:

Consistent, reliable, scalable, and reusable. These are the hallmarks of a data architecture approach that supports a growing enterprise. Having a solid data architecture plan in place will allow you to leverage and realize the full value of your data.

What we do

EXL delivers a blueprint for the reduction of business processes and the integration of new applications as your enterprise grows. This comprehensive Data Architecture Roadmap that will provide you with the ability to:

Guide & Define

Guide data management into the enterprise and define how the data is maintained and who can authorize changes to business rules. 

Decide

Decide when, where, and how to provide a business intelligence analysis and reporting environment through an operational data store, data warehouse, data marts or unstructured data. 

Deliver

Deliver information quickly and efficiently. 

Improve

Improve reporting capabilities through integrated data and help your business assimilate both structured and unstructured data with ease.

Using data to drive profitability:

When it comes to consumer data, EXL offers a rich, unique and differentiated advantage. As a licensed and certified provider of credit data from two of the three credit bureaus, we facilitate access to a wealth of consumer information. Sound marketing decisions can only be made with robust data. Our extensive and relevant sources enable exactly that — optimal decisions. Most importantly, we know what data works and how best to leverage that data to drive maximum profitability for our clients.

What we do



Our intelligent data hygiene and integrated reporting capabilities allow you to flawlessly execute campaigns and monitor key business metrics. Stated simply, EXL’s database capabilities are focused on delivering the most profitable mix of customers to you.

• Multi-source credit bureau data including daily triggers
• Compiled demographic data on over 120 million U.S. households
• Behavioral, lifestyle and psychographic attributes
• Aggregated credit characteristics at the Zip +4 level
• Automobile data
• Commercial data, including small business
• Cookie and email data
• New mover file data

Instituting effective data flows and management:

Data is created, consumed and flows throughout organizations. If correctly understood, analyzed and managed, data fuels insights and innovation and has transformative power. Without sufficient data governance, companies struggle with an inability to access needed information, inconsistencies in reporting metrics, compliance failure, uncertainty of data accuracy, costly aging systems, and a lack of operational agility.

What we do

EXL leverages a proven approach to help clients extract value out of their data.

Assess & analyze

Assess and analyze your environment to determine the right data governance for your organization. 

Survey

Survey to create a baseline of perceptions about data governance across stakeholder groups. 

Plan and deliver

Plan and deliver a tailored data governance roadmap.

 Consult

Consult through periodic check-ins to monitor program vitality and track progress against baseline perceptions.

Combining domain with data strategy:

Whether an organization is new to Enterprise Data Management (EDM) or needs their current EDM solution upgraded, starting with an assessment is first step towards a data strategy. By measuring the effectiveness of data management capabilities, identifying high-value opportunities and finding agile, lean and actionable recommendations, companies are one step closer to unlocking the power of their data. EXL then uses its Digital Intelligence to orchestrate deep domain experience and advanced analytics capabilities in order to design an EDM strategy that meets your needs.

What we do

We understand that every organization's BI and EDM requirement are different so tailor our approach to understand the optimal mix of people, process and technology. 

Clients have a strategic future state roadmap and a tactical plan for actionable next steps at the end of a completed assessment. This ensures the value of the assessment can be effectively leveraged moving forward, whether with a partner or internal resources, to build out their capabilities.

Drive opportunities and growth with end-to-end marketing solutions:

Building strong relationships at every stage of the customer journey is critical in today’s competitive marketplace. But delivering precisely targeted interactions that meet customer’s unique needs can be a challenge for marketers. Discover the power of a data-led marketing approach combined with a deep understanding of your industry. From insurance to financial services, our proven methodology helps you identify and convert the customers you want most: the ones who spend more and stay longer.

What we do

Marketing strategy and planning: Work with industry veterans to precision-target your marketing efforts across online and offline channels.

• Digital marketing
• Media buying & planning
• Direct mail marketing
• Targeting & segmentation

Campaign development and deployment: Develop and optimize campaigns at every stage, from better-performing creative to direct mail deployment with support from our experienced content, design, and production teams.

• Lead generation
• Marketing as a service
• Creative messaging & development
• Campaign execution & measurement

Data enrichment: Leverage the most complete set of US consumer credit data available to augment your existing marketing efforts. At EXL, we have over 6,000+ data attributes on more than 244M individuals.

• Proprietary data sets
• Data sourcing
• Data processing
• Production management

Marketing analytics: Get smarter about your addressable market and campaigns with insights that show you what’s working and why.

• Audience targeting
• Performance analytics
• Text analytics
• Predictive analytics

Ensuring available, accurate, and accessible data:

Competitive advantages are built from the efficient management, orchestration, and availability of accurate business-critical data, as well as processes which effectively leverage data. A robust enterprise data management solution identifies the most critical information within an organization, enterprise data, and creates a single view of the data. Using Digital Intelligence to aggregate data and harmonize it into a single version of truth transforms an organization by increasing operational effectiveness, reducing compliance risk and lowering bottom line costs.

What we do

Our enterprise data management services provide the frameworks, accelerators, and solutions needed to create a centralized information hub, avoiding traditional point-to-point integration of different applications.

As an organization you will be able to:

Improve & Enable

Improve customer relationships and enable new multi-channel marketing. 

Facilitate

Facilitate faster and better risk rating, credit, or coverage decisions. 

Increase

Increase productivity and optimize business-to-consumer interactions. 

Respond & Enhance

Respond to evolving and growing legislative and regulatory requirements and enhance management reporting capabilities.

Advanced analytics that drive your business forward:

Innovation amplifies speed, efficiency, productivity, and growth – but innovation is no longer achievable unless it’s built on a strong foundation of advanced analytics. Using our combination of human ingenuity, AI, machine learning, and award-winning data talent, we help clients unlock new value, drive deeper insights, and power a winning business strategy that cuts through the noise. By partnering with EXL, organizations can advance their business goals that take them farther, faster, and better positioned for growth.

Harness your data to effectively attract and retain customers:

Customer data does not always equal customer insights, no matter how much information a company might collect on its clients. Today, building successful relationships that increase customer lifetime value, boost retention, and decrease attrition rates requires advanced analytics capabilities.

EXL offers customer analytics, including customer sentiment analysis, modeling techniques, and deep domain expertise to help clients improve customer engagement and differentiate themselves from the competition through enhanced customer experience. Whether delivered as a service, or through our Customer 360 Insights platform, we enable insights across the customer lifecycle, including: customer care history, digital activity, content consumption, product interactions, life-style and payment behavior, social engagement and marketing engagement.

Customer analytics capabilities

We help clients take a smart approach to an omni-channel engagement strategy that drives growth and delights customers across the customer life-cycle.

Customer acquisition

• Prospect segmentation
• Identity resolution
• Marketing journey optimization
• Contact channel optimization
• Acquisition spend optimization
• Merchandising and pricing analytics
• Experimentation at scale

Customer engagement

• Customer data management
• Single customer view
• Engagement and lifetime value measurement
• Product analytics and upsell/cross-sell recommendations
• Digital marketing attribution and media mix modeling
• Customer experience optimization

Customer retention

• Churn analytics
• Lapsing and retention marketing optimization
• Offer targeting and retention spend optimization
• Customer service analytics
• Call volume forecasting
• Voice of customer analytics

Turnkey, direct marketing solutions

Today's marketers need more insight into their customers than ever before. Understanding the best times, channels, and messages to reach customers and prospects differentiates you in a competitive marketplace. EXL develops turnkey, direct marketing solutions that help clients effortlessly create personalized and contextualized customer interactions regardless of channel.

What we do

EXL's highly sophisticated targeting process quantifies revenue, risk, and retention to outperform profitability objectives and drive long-term relationships.

Informed data assets

• Complete in-house, multi-bureau credit files refreshed monthly
• Multi-bureau triggers and x-dates
• Multiple compiled demographic and property files
• Proprietary, non-credit insurance and credit risk scores
• Digital, email, and small business files
• 6,000+ data attributes on more than 244M individuals

Omnichannel

• Direct mail, digital, targeted television, radio and other addressable media
• Real-time decisioning platform uses advanced analytics to score and segment online prospects
• Match and deploy email, social media, and vertical search based on development of audience targets
• Unique omnichannel database marketing approach

Improving operations through analytics:

Embedding real-time analytics into business operations can significantly improve customer interactions, as well as the efficiency and effectiveness of business processes. EXL orchestrates sophisticated modeling capabilities, text and sentiment mining, and proprietary methodologies to deliver high-impact solutions. Using Digital Intelligence, we enable companies to redesign their operating models for increased productivity and profits while lowering costs.

What we do

EXL helps clients improve all areas of operations by applying advanced analytics.

Customer service

• IVR optimization
• Call center analytics
• E-services optimization
• Capacity planning and management

Account management

• Resource optimization
• Customer satisfaction analysis
• Collections efficiency
• Collections placement

Operations

• Resource planning and optimization
• Productivity, performance measurement, and improvement
• Identification and management of bottlenecks

Staying ahead of risk and compliance:

With extensive end-to-end modeling experience, EXL uses data and digital to building modeling and data attestation frameworks, so clients can meet internal and external deadlines. We orchestrate scale and speed with a deep understanding of financial and other regulations. Our fast-track delivery has helped companies meet their compliance and risk goals.

What we do

With a team of knowledgeable and experienced data scientists, EXL enhances customer satisfaction, increases revenue growth and minimizes risk.

• Retail and commercial credit risk modeling
• Regulatory compliance
• Risk scorecard development, validation and maintenance
• Fraud monitoring and fraud system augmentation
• Monitoring and management of application approvals, credit line decisions, rewards provisioning
• Digital KYC
• CECL regulatory solutions for large banks and small-medium financial institutions
• Credit Risk Analytics

Drive your business forward!

Infusing AI and digital into your business is the key to achieving the trifecta impact: improved customer experiences, optimized efficiencies, and better business outcomes. Yet digital overhauls and large transformation projects can be complicated and time-consuming. At EXL, solving complex problems is at the core of what we do. We look and go deeper to create a personalized set of solutions that drive your business forward at the speed you need to succeed.

The pursuit of speed drives our clients’ need to become data-driven. But they have struggled to operationalize data-driven technologies like AI, Analytics, Automation and cloud due to legacy technology, process design and data flows. EXL is addressing these challenges.

AI:OS

AI:OS sits at the center of a new data and digital-led business landscape, helping companies capitalize on the opportunities introduced by data-driven insight and new digital capacity.

• AI solutions located upstream of legacy environments, converting real-world info into clean data
• Redesigned data-driven process workflow with embedded analytics
• Improved scalability and access through cloud-native architecture
• Elevating employees to operate at the “top of their license

Digital centers of excellence

Our digital centers of excellence across cloud, AI, and hyperautomation will help you diagnose, design and implement solutions that improve processes and generate outcomes.

• Cloud CoE
• AI CoE
• Hyperautomation

Digital Solutions

We deploy an ever-growing suite of digital tools tailored to our clients’ industries. Built on a comprehensive set of reusable digital components, we bring rapid design and deployment to generate real, tangible outcomes.

Featured Solutions:

• EXL Exelia.AI: Intelligent content-specific interactions with real customers across any channel
• EXL XTRAKTO.AI: Harvest information from documents and images
• EXL Smart Audit: Monitor, audit, and remediate any process
• EXL Paymentor℠: Remove friction and enhance performance of invoice-to-cash-to-collections

Operations

In the digital era, speed is the new mark of quality. In order to meet customer needs at the speed of digital, companies must break down traditional silos to optimize customer journeys and embed intelligence into business processes end to end. Combining deep expertise in our clients’ industries with AI and operations management, we transform operating models to deliver results at the speed and scale needed to move your business forward.

Sales and marketing

Whether you are looking to find new customers, lower acquisition costs, or shorten your sales cycle, our team is ready to partner with you. Our direct marketing, sales-as-a-service, and revenue acceleration solutions leverage analytics, AI, and digital technologies to help you deliver results that matter.

Customer experience

EXL combines the right people with the right digital tools and best practices to create a winning formula that drives better daily interactions and delivers consistent customer experience.

Finance and accounting

EXL’s evolution towards being a partner to data-driven businesses allows us to solve our clients’ most complex business problems and help them realize a digitally connected future where data is used to predict trends, deliver an excellent customer experience, and grow profitably.

Risk and compliance

By applying data, analytics and digital, EXL is helping organizations automate core processes to ensure resiliency, focus on growth drivers, minimize enterprise exposure to risk, reduce complexity in business processes and actively manage global regulatory compliance.