AI has the potential to change the game for banks and financial institutions. But large-scale digital transformation in financial services has been hampered by challenges including regulatory compliance, talent gaps, and legacy systems. EXL's end-to-end data, AI and digital operations services help you stay ahead of the pack by addressing today's challenges and beyond. EXL offers financial markets consulting and partners with retail banks, credit cards, capital markets, fintech, wealth and retirement companies, and other financial institutions to manage risk, improve customer experience, and optimize business operations — propelling your business forward.

Businesses must navigate an unstable market while searching for new opportunities to increase profits and margins. Navigating this journey takes a new approach, one that combines embedding AI into workflows, creating analytics-driven insights, and customizing every interaction with customers. EXL's deep industry knowledge, AI-led solutions, and strong data foundation can help you accomplish your goals and power growth. This practice spans technology and business services companies, travel (including airlines, hospitality, and travel management companies), education (online universities, medical schools, edtech companies, and public and private institutions), and transportation and logistics (carriers and fleet operators across FTL, LTL, private fleet, and parcel/last mile services) — delivering 50% cost savings across finance, audit, and compliance and 25% productivity gains.

The communication, media, and entertainment (CME) industries face growing challenges, from fierce competition and evolving content demands to the need for end-to-end digital transformation. EXL's solutions are designed to drive measurable impact by leveraging competitive intelligence, customer segmentation, and pricing optimization to boost growth and reduce churn. EXL enables personalized engagement through audience measurement and content performance tracking. Additionally, EXL unlocks new revenue streams via advertising, sponsorship, and ticketing analytics, while enhancing content reach with distribution and broadcasting insights. For edtech and publishing, EXL powers digital-first experiences using behavior analytics and precision marketing to maximize ROI. EXL also boosts sports leagues, gaming, and live event operators in enhancing fan engagement, optimizing ticketing and sponsorship revenue, and improving operational efficiency.

Empowering energy and utilities industries with tailored solutions and data analytics expertise to drive transformation. EXL provides tailored energy and utilities industry solutions that empower organizations to adapt and thrive. By leveraging deep expertise in data analytics, AI, and digital operations, EXL enables clients to optimize resource management, enhance customer experiences, and drive sustainable growth, ensuring they remain competitive and future-ready. The energy and infrastructure industry stands at a critical juncture, navigating a complex web of evolving demands — from imperatives for implementing sustainable practices, modernizing aging assets, and complying with stringent regulatory compliance to the need for integrating cutting-edge technologies to power digital transformation in energy.

Superior customer experiences. Profitable growth. Greater speed-to-market and efficiency. EXL uses data, analytics, domain software, and artificial intelligence to make these goals achievable for global insurers, reinsurers, brokers, and insurtechs. By combining cloud-first digital insurance software solutions and industry expertise with generative AI, machine learning, advanced analytics, and platforms, EXL enables insurance businesses to transform operations and embed artificial intelligence into workflows. EXL partners with clients to implement a flexible, customer-focused approach that delivers end-to-end outcomes across property and casualty insurance, life insurance, disability insurance, insurance brokers, reinsurers, annuity and retirement services, and insurance technology companies.

The manufacturing and logistics industries have been dealing with significant headwinds over the past few years. Disruptions in the supply chain, higher interest rates, tighter consumer spending, and rising energy costs have been major impediments. EXL seamlessly partners with manufacturers and logistics companies to improve their long-term growth, profitability, and sustainability, using data, analytics and AI and second-to-none domain expertise. EXL's unique blend of data-driven automation, business analytics, and workforce enhancement capabilities combine to power insights and enable intelligent operations across your supply chain — at scale. EXL helps leading manufacturing companies globally with a nimble, practical approach to transformation led by data, analytics, and AI solutions, while also partnering with logistics companies to achieve their goals by leveraging data and technology in areas that include supply chain services, procurement, billing, and customer acquisition.

EXL helps retail and CPG companies monetize their data assets with AI-driven solution and service offerings. These enterprises are confronted with multiple challenges, including declining consumer spending driven by macroeconomic barriers, evolving customer preferences, and rapid advancements in technology — obstacles that require organizations to effectively leverage their data to stay ahead of the competition and create a culture of insight-driven decision making. EXL helps these enterprises navigate headwinds and stay competitive, enabling revenue growth, operational efficiency, and productivity. Navigate tariff volatility, optimize operations, and protect your margins by building resilient supply chains powered by EXL's advanced AI solution.

EXL empowers healthcare leaders to overcome the most complex challenges in today's evolving landscape. From managing rising costs and operational inefficiencies to navigating complex regulations and improving patient outcomes, data-driven solutions are designed to solve real-world problems. By combining a human-in-the-loop approach with deep domain expertise and cutting-edge proprietary technologies, EXL drives meaningful and lasting healthcare transformation. EXL helps payers improve member care quality and network performance, manage population risk, and optimize revenue while decreasing administrative waste and reducing health claim expenditures. EXL also helps provider organizations proactively manage risk, improve quality outcomes, and drive member experience, while Life Sciences solutions augment knowledge about therapeutic markets, improve health outcomes, and create targeted marketing strategies using extensive data assets, advanced analytics, and domain expertise.

Domain-specific advanced analytics solutions including data management, sophisticated modeling, text and sentiment mining, and marketing analytics generate high-impact insights and sustainable business advantage. Named Gartner Peer Insights Customers' Choice for Data and Analytics Service Providers three consecutive years, EXL's analytics practice has delivered outcomes such as reducing overpaid medical claims and solving support call spikes while identifying revenue leakage.

EXL designs and manages AI-powered, omnichannel customer experience operations that improve customer satisfaction, drive engagement, and reduce cost-to-serve across the full customer lifecycle. Recognized as Market Leader in HFS Horizons Customer Experience Service Providers 2024, EXL leverages the proprietary EXL CONNECX platform to deliver outcomes such as transforming customer experience for Thames Water UK through integrated people, data, and partnership approaches.

End-to-end data and AI services including advanced analytics, machine learning, generative AI, and AI consulting and implementation help enterprises redesign workflows, improve decision-making, and unlock growth. Recognized as a Leader in Everest Group Data and AI Services Specialists North America PEAK Matrix® Assessment 2025, EXL delivers demonstrated outcomes including $1.5 billion in annual spend savings through attrition analysis and 66% increases in collections per hour for financial services clients.

EXL transforms fragmented legacy data environments into trusted, scalable, cloud-native assets by automating pipelines, enforcing data governance, and migrating to modern platforms such as lakehouses. With 1,500+ data specialists across industries and geographies, EXL delivers data maturity assessments, strategic roadmap creation, cloud migration, and governed lakehouse design to enable modern data architectures.

EXL partners with clients to futureproof their businesses by leveraging AI, automation, cloud, and analytics to evolve operating models, streamline processes, and deliver exceptional customer experiences at scale. Recognized as a Leader in ISG Provider Lens Healthcare Digital Services 2023, EXL has demonstrated digital transformation outcomes including GenAI-empowered agents delivering personalized customer experiences for Stanley Black & Decker, transforming customer experience for Thames Water UK, and propelling digital transformation with advanced solutions and data-driven insights for Sephora.

Data and AI-led finance and accounting services including financial planning and analysis, management reporting, advanced forecasting, regulatory reporting, risk and compliance, and core transactional finance operations transform finance into a digitally enabled, scalable function. Named a Leader in 2025 Gartner® Magic Quadrant™ for Finance and Accounting Business Process Outsourcing, EXL has delivered outcomes such as faster results with improved collections and efficiency for Hexagon, with the Digital Finance Suite helping CFOs reduce cost-to-serve and improve stakeholder experience.

EXL's Hyperautomation practice combines automation, AI, analytics, and cloud to accelerate digital transformation, shifting enterprises from legacy operating systems to a future-ready, thin human AI Operating System (EXL AI:OS™). The Hyperautomation Centre of Excellence delivers outcomes including 30%+ savings for a global insurance broker using AI upstream to eliminate manual processing, and 20%+ reduction in underwriter turnaround time through underwriting data asset extraction for a top-5 US life insurer.

EXL's consulting practice works with clients across industries to increase profitability, accelerate revenue growth, and future-proof business models through finance transformation, risk transformation, compliance transformation, and digital transformation. EXL consultants play an important role in developing strategy within client organizations, as noted in Gartner Peer Insights reviews, delivering specialized expertise in finance, risk, compliance, and digital transformation domains.

EXL redesigns and manages client business operations using AI, automation, and analytics to improve efficiency, reduce cost-to-serve, and shift organizations from people-intensive legacy models to AI-driven operating systems. Demonstrated outcomes include 25%+ savings and 30–40% improvement in turnaround time for a leading land title insurance company, and 20%+ improvement in customer engagement metrics for a large financial and debt services company via digital debt collections.

EXL helps clients navigate complex regulatory environments through custom-built risk models, ongoing compliance monitoring, financial crime and compliance operations, and responsible AI governance frameworks. Recognized as a Major Contender in Everest Group Financial Crime and Compliance (FCC) Operations Services 2025, EXL delivers custom-built models and ongoing monitoring for banking and capital markets clients, with demonstrated outcomes including 30%+ savings for a global insurance broker through AI-powered elimination of manual processing.

An integrated cloud-based hyper-automation and insights platform that helps CFOs transform finance into a digitally enabled, scalable, data and AI-led function with lower cost-to-serve and improved stakeholder experience. The Digital Finance Suite combines process automation, advanced analytics, and AI capabilities to modernize finance operations and enable data-driven financial decision-making.

A proprietary client experience management platform that powers EXL's omnichannel customer experience solutions for enterprise clients. EXL CONNECX integrates customer interaction management, analytics, and AI capabilities to deliver seamless, personalized experiences across all customer touchpoints.

An open, cloud-agnostic, modular agentic AI orchestration platform featuring 250+ pre-built AI agents, domain-specific LLMs, and no-code Agent Studio enables enterprises to build, deploy, and scale AI workflows across insurance, healthcare, banking, retail, and utilities. The platform provides a composable, extensible foundation for rapid AI agent development and deployment without requiring extensive coding expertise.

A population health analytics platform that integrates analytics models with campaign management and marketing analytics to support member acquisition and clinical program optimization for healthcare payers. EXLVantage combines advanced analytics capabilities with marketing execution to drive health outcomes and business performance in the healthcare payer segment.

An integrated cloud-based platform helping CFOs digitize and automate finance operations with AI-driven insights, lower cost-to-serve, and improved stakeholder experience.

A proprietary omnichannel customer experience platform that integrates interaction management, analytics, and AI to deliver seamless, personalized experiences across all customer touchpoints.

An open, cloud-agnostic agentic AI orchestration platform with 250+ pre-built AI agents and a no-code Agent Studio, enabling enterprises across insurance, healthcare, banking, retail, and utilities to build and scale AI workflows rapidly.