Blockchain and the energy transition

In this report, read seven stories of organizations using insights better to understand blockchain's role in the energy transition.

Cybersecurity and proactive threat management

With IBM security solutions, identify and prevent severe threats from disrupting business operations.

ESG and climate risk management

Make positive operational changes with ESG reporting and get climate insights to manage risks and build sustainable operations.

Responsible computing and green IT

Design, deploy, and manage energy-efficient infrastructures and innovations with a hybrid cloud approach.

• Core banking
• Payments
• Cloud banking

• Citizen experience and design
• Service delivery and operations
• Technology modernization
• Defense and intelligence innovation
• Public safety modernization and cybersecurity

• Customer experience and hybrid commerce
• Create omnichannel customer experiences across existing and new channels using AI-fueled technologies to drive top and bottom-line growth and data-driven customer insight to deliver permissioned, personalized and contextual interactions that engage consumers.

• Customer service modernization
• AI-fueled customer care transforms contact center operations to realize cost reductions while increasing customer satisfaction and retention. Employ AI to create revenue opportunities through data-driven next-action offers while speeding time to resolution on any channel.

• Sustainable supply chain transformation
• Enhance visibility and reduce cyber risk in end-to-end supply chain, leveraging technologies such as AI, threat intelligence, risk quantification and scenario planning. Use this to embed supply chain sustainability factors into workflows and decision making to connect profit and purpose.

• ESG measurement and reporting
• Ambition turns into action when data reveals the state of your organization and the impact of decisions and changes you make. Use this enhanced visibility to address regulations in transparency and responsibility and to understand the best way to integrate sustainability into long-term strategy.

• ERP modernization
• Deliver differentiated customer experiences and more productive operations by leveraging open, hybrid architectures, AI and large enterprise solutions to better grow revenue through improved cross-sell and upsell opportunities, lower operating cost through automated operations.

• Network cloud and platform transformation
• We help the largest networks build capabilities that enable “anything as a service” offerings of the future, meaning network platforms that can ensure the best code with the best features, advanced functionality, and virtually no vulnerabilities.

• Zero touch service automation
• Next-generation service automation capabilities for maximum dependability, while service lifecycle acceleration ensures faster times to resolution.

• Cognitive operations
• Improve performance and cost with data and AI powered service assurance and network automation. Services to design, configure, test, deploy and monitor closed-loop assurance scenarios using AI and intelligent workflows increase uptime and efficiency.

• Connected Enterprise services creation and monetization
• Connectivity performance, automation and AI-enhanced applications will change communications companies from commoditized connectivity providers to differentiated, value-driving partners. We help those companies build the strategies and offerings that will transform businesses.

• Business support systems
• Modernizing your business support systems elevates the customer experience while reducing expenditures. We integrate data, processes and systems to efficiently service customers, leveraging AI to personalize real-time interactions with customers’ next-best actions and optimal offers.

• Customer care modernization
• Over 80% of telecom customers would consider alternatives if they experienced a poor customer journey.2 Using AI alongside human-centric design principles, we can solve customer issues faster and more efficiently, resulting in up to 20-point increases in Net Promoter Score and 50% cost reductions.

• Talent acquisition
• Generate better experiences and more predictable outcomes throughout the hiring lifecycle. Use HR data and market metrics to segment audiences and co-create candidate personas for optimal staffing.

• Talent development
• Build a skilled workforce and culture of continuous learning using behavioral science, AI, automation and specialized services that facilitate leadership development and succession planning. The consult to operate model includes enterprise skilling services.

• Organizational change
• Help leadership and employees enable organizational transformation with a distinct, employee-centric approach to change management, leadership, organizational design, and culture.

• HR transformation services
• Maximize employee engagement and reduce HR operating costs through managed employee services that deliver state-of-the art, always on, consumer-like HR services to employees.

• Talent and HR outsourcing
• Our services combine deep process and technology expertise infused with AI to create innovative workforce operating models across your candidate and employee experience.

• HR technology services
• Reinvent HR and transform employee experiences across their lifecycle using agile methods and cognitive technologies supported by HR systems, Oracle, Workday and SAP SuccessFactors.

Custom and data-managed services

Reduce your total cost of ownership and lower maintenance of applications and data, managing custom apps on cloud by leveraging capabilities in intelligent automation, self-healing, DevSecOps, platform engineering and SRE.

Enterprise application management services

IBM Consulting helps clients efficiently manage their enterprise applications with application services that leverage our proven capabilities in automation, mining, Finops and Garage, and our top-tier partnership status.

Platform services

IBM Consulting provides clients with specialized services for increased cybersecurity, efficiency and visibility such as DevSecOps, automation, quality engineering, platform engineering and service management.

Conversational AI

Use generative AI to scan applications for qualified candidates, create written marketing content or convert text to speech using natural language processing.

AI, machine learning + analytics

Deliver meaningful business outcomes using the spectrum of machine learning and AI technologies.

Customer Experience transformation

Analyze customer data to help personalize customer interactions, increase self-service options and improve performance and customer satisfaction.

Data-led transformation

Maximize the use of your data and create a modern data architecture to take full advantage of AI specific to your organization

• Automation advisory and process excellence
• Reduce your total cost of ownership and lower maintenance of applications and data, managing custom apps on cloud by leveraging capabilities in intelligent automation, self-healing, DevSecOps, platform engineering and SRE.

• Business automation
• Extreme automation is a comprehensive portfolio of consulting services and technology platforms enabling straight-through "touchless" processing with minimal human involvement, improving customer experience and creating new value.

• IT automation
• Enable digital transformation and modernization of IT operations, accelerate your enterprise IT automation journey with Ansible Automation and intelligent IT workflow integration for end-to-end IT processes that cut across organization.

• Finance and accounting BPO
• With 30,000+ skilled finance and accounting industry practitioners, we help you reimagine finance operations and deliver value across procure to pay, order to cash, record to reporting, and sustainability as a service.

• Talent and HR outsourcing
• Our HR and Talent BPO services combine deep process and technology expertise to create innovative workforce operating models across your candidate and employee experience, maximizing the value of the human-technology partnership.

• Intelligent supply chain operations
• To power your supply chain transformation journey, we operate targeted business functions and deliver outcomes leveraging technology, automation, and global talent.

• Managed marketing services
• IBM iX helps transform marketing operations while delivering business value and impactful experiences. Our capabilities span marketing strategy, technology implementation, and campaign operations, with a commercial model linked to your business outcomes.

• Intelligent customer service operations
• IBM iX provides end-to-end contact center capabilities spanning digital channels, agent contact centers, and process and journey orchestration to help clients automate and scale their customer service and deliver exceptional customer and agent experiences.

• B2B & B2C sales operations
• IBM iX reimagines digital sales operations, delivering higher conversion and increased revenue at scale using a collaborative approach, human-centric design, process orchestration, and personalization organized around your B2B or B2C customer journeys.

• Digital business strategy 
• Rethink strategic planning to create technology-enabled business strategies that drive impact, from new platform and business models to analytics-driven pricing and marketing.

• Operations strategy 
• As a leading business strategy consulting firm, IBM can help you transform core enterprise operations and applications to improve productivity, efficiency and sustainability.

• Technology & data strategy 
• Leverage technology, data and market research to modernize systems and transform the operating model to drive agility and business impact.

Use our cloud services, powered by our purpose-built IBM Consulting Cloud Accelerator platform, to accelerate your journey to hybrid cloud, driving cost efficiency, increased productivity, sustainability and faster time to market. Applying generative AI to IT automation can accelerate that journey even faster.

IBM watsonx Code Assistant for Red Hat Ansible Lightspeed integrates generative AI with Ansible playbooks to help reduce IT automation skill gaps and provide simple yet powerful AI generated code assistance. With architectural flexibility and exponential technologies like generative AI, you can automate IT, modernize your applications for improved ROI, build cloud-native applications and manage them at scale—on your platform of choice.

• Better experiences through design
• Balancing user, business and societal needs using business design to inform our insight-led and outcomes-driven approach.

• Personalization fueled by data and AI
• Leveraging AI, data analytics, IBM Watson® and other innovative technologies to deliver contextual, data-driven experiences.

• End-to-end capabilities
• We offer a consult-to-operate, end-to-end approach spanning strategy, design, development and operations.

• Experience, product and service design
• IBM iX helps the world’s most influential companies create experiences, products and services that reinvent their relationships with customers and employees.

• Digital commerce consulting
• We are a platform-agnostic digital commerce services provider, delivering consulting, implementation and operations services to help clients deliver seamless omnichannel buying experiences.

• Modernize B2B and B2C marketing
• We help companies transform their end-to-end marketing across people, processes and platforms to reflect the needs of customers, employees and citizens—designing and delivering personalized experiences powered by data, AI, marketing technology and operations.

• Customer service innovation
• Customers and employees demand better experiences. From contact center to field service, we help modernize service operations so companies in any industry can create personalized experiences that drive revenue, maximize business value and increase customer loyalty.

• Sales transformation consulting
• Let’s create a new launchpad for top-line growth and experience-led sales that fosters loyalty. IBM iX helps you transform sales and revenue operations, offering end-to-end services to understand customers better and meet them in their channel of choice.

• Digital product engineering
• Accelerate business outcomes with custom-built products and platforms. Using deep product engineering expertise, we help you build the right product, the right way, for the right market opportunity to make your digital product successful.

• Cyber Threat Management services
• Predict, prevent, and respond to modern threats, increasing business resilience. Proactively lower your risk to ransomware and cybersecurity disruption by testing your security, practicing your response and actively managing threat detection and response.

• X-Force
• A threat-centric team of hackers, responders, researchers, and intelligence analysts. We provide offensive and defensive products and services to help you prepare for, respond to, and recover from incidents so you can build true cyber resiliency into your security strategy.

• Threat Detection and Response services
• Your partner against cyber threats with 24/7 prevention and faster, AI-powered detection and response. A global, end-to-end, vendor-agnostic threat solution that manages any alert at any time and delivers visibility and integration to optimize your security program.

• Cloud and Platform Security services
• Retain visibility, control, and security as you move to hybrid cloud environments.

• Identity and Access Management services
• Get your workforce, consumer identity, and access management program on the road to success.

• Data Application Security services
• Comprehensive data protection for the most critical enterprise data.

• Cyber Strategy and Resiliency Services
• Implement improved investment strategies to enhance your security posture by better understanding your cybersecurity risk.

• Security Enterprise, Ecosystem, and People Risk
• Proactively monitor cyber risks and compliance with continuous and automated management tools.

• Security services for SAP solutions
• Secure your SAP infrastructure with threat and vulnerability management.

• Sales transformation strategy
• Create an outcome-based, digital-first strategy that combines sales, service and marketing to create and execute against an agile blueprint that scales and future-proofs your selling organization to drive sustainable, profitable growth.

• Sales channel strategy
• Establish reliable revenue streams while enabling your organization to recognize the next big opportunity. Expand market reach and deepen indirect relationships through channel sales and achieve predictable growth and build customer loyalty with subscription sales.

• Sales effectiveness and productivity
• Supercharge sales professionals with collaboration tools and real-time, actionable insights that streamline manual processes, increase conversion and pipeline efficiency, drive cross-sell and upsell opportunities, boost productivity across the entire lead to cash cycle and create a workforce of sales reps that tackles complex sales smarter and faster.

• Omnichannel customer engagement
• Earn loyalty and trust through an advanced CDP (customer data platform) strategy. Fuel real-time insights for sellers, personalize conversations for marketers and deliver seamless engagements across channels. CDP-aided collaboration drives transparency, bolsters leads, progresses opportunities and win rates and delights customers.

Meet rising consumer expectations with a sustainable supply chain

51% of CEOs now rank sustainability as their greatest organizational challenge.

Deliver a differentiated customer experience

Embrace intelligent automation to proactively address disruptions and improve reliability.

Improve agility and visibility

Create resilient and sustainable supply chains that increase transparency, boost productivity and reduce IT complexity and costs.

Predict disruption and proactively address potential risks

Manufacturing is the most targeted industry for cyber attacks. Understand your greatest security risks and transform from a reactive to proactive business strategy.

Optimize cost and service efficiencies with data and automation

Transform business processes by tapping the competitive advantages of AI-powered decision-making.

Power revenue growth through supply chain availability and service

Over the past three years, supply chain innovators report 34% more revenue growth and 326% more profitability than their peers.

• Strategy and roadmap
• Create a sustainability agenda and pathways towards delivering corporate social impact and business value.

• ESG data, reporting and risk
• Create holistic reporting and steering of sustainability goals against environmental, social and governance indicators to manage compliance, reduce risk and increase transparency.

• Sustainable supply chain
• Enable your supply chains to reduce carbon footprint and risk, build brand equity and drive growth. Engage the green revolution to enable new business models, social impact at scale and a sustainable future for your enterprise.

• Clean energy transition
• Accelerate your decarbonization journey to net-zero emissions by transitioning to a low carbon energy ecosystem.

• Responsible computing and green IT
• Embed responsible and sustainable strategies across the IT landscape through trustworthy AI, business transformation, migration, modernization and build services.

• Assets, facilities and infrastructure
• Adopt initiatives to improve resource usage tracking, reduce costs and improve services through automation.