The aerospace and defence sector is responding to geopolitical tension, volatile demand, and sustainability pressure through agility and adaptation, while remaining central to European sovereignty in air mobility, space, and security. Players must modernise legacy systems, build more agile and greener manufacturing, strengthen supply-chain resilience, and develop new services and revenue sources, all at competitive cost.

We cover the entire value chain for aerospace manufacturers, defence primes, and public and private security actors, from production and supply chain to customer services, supporting digitalisation, cybersecurity, data and digital sovereignty, and the integration of new technologies while protecting and transforming clients' digital assets.

The energy and utilities sector faces a triple transformation: energy transition and renewables, decentralised production and grid networks closer to territories, and the opportunities of digital technology, alongside regulatory change and market opening. Players are moving from a kilowatts economy to a kilobytes economy, building B2B and B2C services on energy-data management for new uses such as electric vehicles, heat pumps, smart buildings, and self-consumption.

Active in Europe, Africa, and Latin America, we work with electricity, oil, gas, water, waste-management, and energy-services companies across generation, transmission and distribution, marketing, trading, and B2B and B2C services, with a portfolio of business offers covering the full value chain.

We support banks and financial institutions on end-to-end transformation, combining banking-business expertise with systems-integration capability across account management, savings and payments, lending, and corporate and market activities for both corporate and individual customers.

Our teams help clients build data and digital infrastructure, adapt processes, organisational models, and information systems for new products and services, improve customer relations and operational efficiency, and control credit, compliance, operational, structural, and market risk. We have deep experience transforming, replatforming, and APIising the information systems of major European banks.

Healthcare faces structural change from an ageing population, more chronic disease, and more active patients, against medical, organisational, economic, regulatory, and public-health pressures. We help the sector digitalise, addressing every level of the ecosystem, from ministries and national agencies to regional bodies, hospitals, and homecare, to preserve access to care, shorten hospitalisation, develop ambulatory and homecare, and build resilient health systems.

For life sciences and chemicals players, we provide digital platforms for R&D, manufacturing, supply chain, and customer service, helping clients adapt supply chains to market stakes, meet strict safety, environmental, and track-and-trace regulation, and differentiate on margin and customer innovation, delivered globally through models close to local client contexts.

Hospitality and travel companies are rebuilding around digital guest experience, direct distribution, and operational efficiency as demand recovers and traveller expectations rise. Legacy reservation, property, and loyalty systems, fragmented data, and rising cost all need to be addressed while service stays reliable through demand peaks.

We help hotel groups, travel providers, and leisure operators modernise their platforms, connect physical and digital channels, and use data and AI across pricing, personalisation, and operations, drawing on Inetum's application, cloud, and enterprise-platform capabilities and its FabLab innovation network.

Insurance is entering profound disruption. The Internet of Things is changing pricing and enabling new contract types, autonomous vehicles will reshape motor insurance, AI is improving claims efficiency and quality, and data and remote-management capability are transforming health and personal-insurance business models, alongside new cyber, climate, and health risks and continuing regulatory change.

We engage business and IT teams throughout transformation, helping insurers review business models, focus on customer orientation and journey quality, work in partnerships and open-architecture ecosystems, and make extensive, controlled use of internal and external data across the value chain.

Manufacturing, and the automotive sector in particular, is in a historic transformation driven by the electric and hydrogen transition, connected and autonomous vehicles, new consumption and mobility models, and pressure on supply chains and time to market. Information systems must integrate big-data processing, AI, and blockchain, support connected, electric, and autonomous products, and run on cloud infrastructure while production times shorten.

We help manufacturers and equipment suppliers adapt their IS to this change, from IT/OT convergence and connected-product platforms to supply-chain resilience and new digital services, and support chemicals and materials players with global digital platforms for R&D, manufacturing, and customer service under strict regulatory constraints.

We help public administrations and government agencies accelerate and secure digital transformation, drawing on many years of experience with ministries, central governments, public agencies, and local administration. We innovate on citizen-oriented service models such as Smart City, Smart Government, and Smart Health, and offer a global IP software suite for local government alongside strong integration capability.

We turn administrative procedures into services for citizens, personalising and simplifying the relationship, making procedures transparent and paperless, securing public data while opening access to fuel the knowledge economy, and delivering productivity gains through digitisation and process automation.

The retail landscape is changing as e-retailers take share and raise consumer expectations, pushing traditional retailers and consumer-goods companies to overhaul their operating model and information systems. Systems must support omnichannel distribution across stores, e-commerce, marketplaces, and stockists without hoarding stock, provide a unified customer view, and incorporate partnerships and new services quickly.

We support the full IS transformation, from defining business issues and IT roadmaps through best-of-breed solution selection, programme delivery, and evolutionary maintenance, and as a software publisher we run practices dedicated to each part of the supply chain, working with more than 300 clients including large international food and non-food retailers.

We serve a broad span of the service economy, both services to people and B2C, including private healthcare and nursing homes, postal and social services, private education, real estate, and restaurant groups, and services to enterprises and B2B, including facilities and workforce management, quality control and certification, contact centres, and IT services providers.

The focus is customer satisfaction through better interaction and efficient, high-quality delivery, sales efficiency, the launch of new digital services such as e-care and home-care to offset declining traditional services, staff and talent management against churn, innovation in customer experience, cost optimisation through outsourcing of non-core functions, and sustainability.

Communication service providers sit at the core of digital transformation, providing the connectivity behind an ecosystem of innovative OTT services, but face fierce, heterogeneous competition that requires diversification and moving up the value chain.

We help operators and media companies stay competitive across data management and AI, including big and fast data, machine learning, and virtual data lakes; BSS and digital-channel modernisation with open digital architecture and full omnichannel digitalisation; and OSS for network and infrastructure management covering 5G, NFV, SDN, MANO, cloud, and zero-touch network automation.

Freight transport and logistics companies operate in a highly competitive, fast-changing environment where they must adopt new technology to keep service levels high while optimising resources and cost, moving toward logistics 4.0.

We take a holistic approach across the value chain, supporting transformation and operational-excellence projects through changes to organisational models, processes, and tools; customer experience from transparent quotes and the order-to-cash process to personalised, subscription-based services and high-quality pre-, during-, and post-sale monitoring; and the digitisation and optimisation of flow management, backed by Inetum's consulting experience and FabLab network.

End-to-end application lifecycle services covering development, integration, modernization, and ongoing management — from legacy transformation to cloud-native architectures. The service encompasses application assessment, refactoring, cloud-native redesign, DevOps enablement, and continuous integration/deployment toolchain setup. Case study evidence includes: application services for a national public institution covering 200+ applications across health, finance, and citizen services; legacy suite overhaul for a leading industrial player achieving 25% cost reduction; and DevOps toolchains across 3 hubs for a European bank, boosting release velocity. The service delivers modernization outcomes that reduce technical debt, improve time-to-market, and establish sustainable application delivery models.

Full-stack cloud services from strategy and migration to governance, FinOps, and managed cloud operations across hybrid and multi-cloud environments. The service spans cloud strategy definition, architecture design, and implementation across AWS, Azure, GCP, and hybrid deployments with sovereign cloud compliance capabilities. Case study evidence includes: implementation of sovereign cloud architecture ensuring compliance and data control; €2M+ annual savings through FinOps and observability cost management; and a full Azure migration for Euro Pool System with hybrid cloud architecture and enhanced security. Governance frameworks ensure cost optimization, security posture hardening, and operational excellence in production cloud environments.

End-to-end cybersecurity services from risk and compliance assessment and security design through advanced threat detection, incident response, and 24/7 SOC operations. The service addresses security governance, vulnerability management, cloud and infrastructure security, and mobile security across production and sensitive environments. Case study evidence demonstrates: crisis simulation and cybersecurity awareness program deployment for a European banking group; end-to-end mobile security for a global defence leader; cybersecurity and compliance implementation for a healthcare sector leader securing production environments and sensitive medical data; and an AST—centralized SOC and incident response model for critical public services. The offering ensures continuous threat monitoring, rapid incident containment, and regulatory compliance across diverse organizational landscapes.

End-to-end Data & AI services spanning strategy, governance, AI product build, data management, and AI adoption — powered by the proprietary Coborg™ framework to turn AI into measurable enterprise performance. The Coborg™ methodology accelerates data readiness by up to 40% by automating data lineage, quality checks, and architecture setup. Demonstrated outcomes include: a real-time single customer view for a pharmaceutical client saving hundreds of millions in the Civil Aerospace industry; the French Ministry of Education using data and AI to detect early school leavers in real time; and MLOps pipeline deployment for battery-cell quality classification across 14 manufacturing stages. The framework transforms disparate data and analytics capabilities into actionable AI-driven insights aligned with enterprise strategy.

Consulting across four pillars — IT Strategy & Architecture, Data & AI Strategy, ERP Transformation Advisory, and Organizational Transformation — helping organizations move from vision to measurable impact. The service encompasses Information System Master Plans, Operating Model improvement, IT M&A, Sustainable IT, and Cloud Native Transformation, alongside end-to-end ERP consulting from opportunity study through post-deployment support with Change and Data integration. Evidence demonstrates real-world impact: AI-powered predictive maintenance for an energy client cut downtime by 30%, while organizational transformation delivered a 22% productivity increase for a European industrial manufacturer. M&A integration, Talent & Leadership Empowerment, Cultural Shift, and Digital Adoption are embedded throughout to ensure sustainable transformation outcomes.

End-to-end digital workplace services — from strategy, transformation roadmap, and AI adoption to managed service desk, endpoint management, and employee experience design. The service transforms fragmented workplace technology environments into unified, intelligent platforms that enhance employee productivity and security. Case study evidence demonstrates: BD Group—Workplace as a Service to simplify device management and strengthen security; Renfe—proactive IT management with real-time analytics improving employee experience and service stability; and the municipality of Pajottegem—integrated three ICT environments and unified data centers. The offering combines infrastructure modernization, self-service enablement, and analytics-driven service optimization to measurably improve end-user experience and operational efficiency.

Advisory, integration, and managed operations for Finance and HR enterprise platforms — transforming fragmented systems into integrated, AI-enabled ecosystems with measurable outcomes. The service spans platform selection, implementation, data integration, and long-term managed service delivery covering financial control, close, consolidation, compliance, budgeting, forecasting, payroll, and workforce planning. Demonstrated impact includes: 20–40% reduction in manual processing through AI-driven automation; 15–30% optimization of run costs through industrialized AI-powered services. Case studies document end-to-end Finance and HR platform transformation with long-term managed services for large organizations and public institutions, enabling organizations to shift from manual, error-prone processes to intelligent, automated, and continuously optimized operations.

Comprehensive IT infrastructure services to modernize, secure, and automate IT production environments — including AIOps, ITSM integration, and 24/7 managed operations across hybrid environments. The service delivers global management of front and back-office infrastructures, dedicated service centers, and multi-tier datacenter operations supporting hundreds of organizations. Case study evidence includes: global management of front and back-office infrastructures for a European Aerospace leader; dedicated service centers for a leading European railway achieving 16% productivity gain; and operations spanning 33 service centers and 9 Tier III+ datacenters supporting 500+ clients. The offering combines infrastructure modernization, proactive monitoring, automated remediation, and continuous optimization to ensure reliability, security, and cost efficiency at scale.

Our Business Consulting practice helps clients define business and digital strategy, redesign operating models and processes, and steer large transformation programmes, combining sector knowledge with the delivery capability of a systems integrator.

Consultants translate business issues into IT roadmaps, run benchmarks, sourcing, and RFPs, and provide programme governance and change management, supported by Inetum's FabLab innovation network so recommendations can be prototyped and industrialised.

As a Value Added Reseller, Inetum sources, licenses, and deploys the software of its technology partners and wraps it with advisory, implementation, integration, and managed services so clients get a working solution rather than just a licence.

The practice covers licence optimisation, contract management, and lifecycle support across the major enterprise vendors, connecting reselling to Inetum's application, cloud, and platform capabilities.

Inetum’s integration and information exchange solution designed to connect applications, systems, and business processes. It enables secure data exchange and interoperability across enterprise environments.

Modernization and mission-critical expertise delivered to aircraft manufacturers, MRO providers, defense organizations, and system integrators. With expertise spanning PLM, manufacturing systems, secure infrastructures, and mission-critical applications, clients gain efficiency, reliability, and strategic advantage. The industry is rapidly evolving through the acceleration of digital continuity across engineering and manufacturing, the emergence of connected and autonomous aircraft systems, the growing importance of cybersecurity and data protection, and the need for end-to-end visibility across supply chains. Inetum deploys integrated digital platforms and secure infrastructures that reinforce agility, quality, and compliance across the entire value chain.

Digital innovation for a sustainable future, helping energy producers and utility operators accelerate the transition with advanced digital capabilities. Teams help clients rethink their operating models, unlock data value, strengthen resilience, and deliver cleaner, more efficient and customer-centric services. Energy and utilities companies must navigate growing volatility while meeting rising expectations for reliability, sustainability, and transparency. The shift toward renewable energy sources, distributed generation, and electrification is reshaping how energy is produced, transported, and consumed. Inetum helps businesses apply GenAI to streamline maintenance schedules, predict demand trends, and boost grid reliability across electricity, gas, water, and renewable sectors.

Scalable, secure, and customer-centric transformation for financial organizations, accelerating modernization with scalable platforms, cloud technologies, analytics, and automation across the value chain. Teams combine industry expertise with proven delivery capabilities to support compliant, resilient, and customer-centric banking models. The banking sector is undergoing accelerated transformation as digital adoption rises, competition from fintech intensifies, and regulatory frameworks become increasingly demanding. Inetum provides end-to-end services spanning core banking modernization, payments innovation, risk and compliance, cybersecurity, and customer experience optimization, with AI improving fraud detection, risk analysis, onboarding processes, and customer interactions.

Connected, data-driven ecosystems driving digital transformation for better care. Inetum develops data spaces and open interoperability architectures to connect care levels, enable real-time information sharing, and ensure secure data governance aligned with HL7, FHIR, DICOM, and GDPR/ENS standards. AI is integrated into high-impact use cases such as early detection, fraud prevention, clinical risk scoring, and nursing task optimization. For life sciences, Inetum accelerates innovation with AI-driven data platforms, clinical trial analytics, and automated reporting, helping R&D teams manage complex datasets securely while improving collaboration and regulatory traceability. Production environments are digitized using IoT, MES, and analytics to ensure quality, efficiency, and regulatory compliance with GxP, FDA, and EMA standards.

Digital ecosystems for seamless experiences, helping hotel groups, tourism operators, rent-a-car companies, and travel agencies accelerate their digital transformation to create seamless, data-driven, and personalized experiences while improving efficiency and resilience. Deep expertise in customer experience, omnichannel platforms, and operational digitalization supports organizations in building modern, agile, scalable and profitable digital ecosystems. Customer expectations have changed dramatically — guests want frictionless digital journeys, transparent information, and personalized services before, during, and after their stay or trip. Inetum helps hospitality and travel companies leverage customer data to deliver tailored recommendations, loyalty programs, and real-time engagement that elevate guest satisfaction.

Digital transformation for underwriting and claims, modernizing core insurance platforms to increase agility, reduce operational cost, and accelerate product development. Inetum supports transformations across policy management, billing, and claims, providing integration, migration, and modernization services that prepare insurers for future growth. New business models are enabled by integrating partners, brokers, and third-party services into a unified ecosystem. Inetum designs and orchestrates digital platforms that consolidate data, create new revenue opportunities, and deliver seamless multichannel experiences for customers and distributors, while helping insurers navigate complex and rapidly evolving regulations.

Industrial expertise and AI-driven optimization helping manufacturers turn disruption into opportunity. Inetum helps manufacturers transform their operations by integrating digital technologies, automation, and AI across the value chain, with a proven track record across Europe including the Automotive sector, bridging IT and OT to make operations smarter, safer, and more environmentally responsible. From supply chain volatility to the energy transition, manufacturing is undergoing a profound transformation. Inetum's expertise spans IoT integration, automation, predictive maintenance, AI analytics, and MES modernization, enabling end-to-end visibility and smarter decision-making. Energy management systems, carbon tracking tools, and circular economy models are integrated into operations to help clients reduce environmental impact and comply with ESG standards.

Secure, interoperable, and citizen-centric services helping governments and public institutions accelerate digital transformation. From strategy to operations, interoperability solutions, open architectures, and secure data exchange platforms are deployed to allow agencies to collaborate and deliver unified services, aligned with European standards such as eIDAS and ENS. Accessible portals, mobile applications, and virtual assistants simplify administrative procedures and improve inclusiveness. Inetum provides legal and technical consulting to ensure compliance with GDPR, ENS, and emerging European AI regulations, with certified solutions safeguarding sensitive information and strengthening process traceability.

Data-driven and personalized experiences helping retail and consumer brands turn challenges into opportunities with data, automation, and AI. Seamless, personalized experiences are delivered while optimizing the entire value chain — from raw material production and logistics to the final customer experience. The sector is undergoing a profound transformation fueled by changing consumer behaviors, resource scarcity, and the rapid growth of digital commerce. This evolution includes building circular supply chains for resilience, ensuring end-to-end traceability to meet transparency and ethical sourcing demands, and creating seamless omnichannel experiences that connect online, in-store, and direct-to-consumer channels.

Empowering smarter, connected, and customer-centric services across the services sector. From professional services and hospitality to facilities management and business process outsourcing, organizations are helped to adapt to more flexible, data-driven, and sustainable models through smart digital platforms and automation. The boundary between digital and human interaction is blurring — clients and end-users expect fast, customized, and transparent services supported by real-time data. Key trends shaping the industry include service automation and AI-driven operations, customer-centric and personalized experiences, flexible hybrid work environments, data governance and digital trust, and the integration of ESG and sustainability principles.

Agile and connected innovation helping telecommunications operators, media platforms, and content providers embrace digital shifts. Teams combine business insight with advanced technologies to unlock performance across infrastructure, services, and customer experience while addressing sector-specific regulations and global sustainability imperatives. Generative AI is transforming telecom and media by automating complex workflows, analyzing massive data streams, and enhancing engagement at scale. Solutions leverage artificial intelligence, cloud computing, edge computing, automation, advanced analytics, content platforms, and open architectures, collaborating with telecommunications operators, fibercos, towercos, media groups, OTT platforms, and technology companies.

Smart mobility and resilient supply chains empowering transport and logistics operators with data, automation, and AI to optimize performance, enhance passenger and freight experience, and build sustainable ecosystems. Inetum helps operators, authorities, and infrastructure managers in multimodal transport, logistics, and infrastructure digitalization, working with public transport authorities, airports, ports, and logistics operators. Transport, logistics, and infrastructure sectors are undergoing a profound transformation driven by urbanization, digitalization, and sustainability. Generative AI is revolutionizing transport and logistics by making operations predictive, adaptive, and customer-centric — predicting disruptions, optimizing routes, and reducing downtime through predictive maintenance and adaptive logistics.