Aerospace Sector faces many transformations Aerospace industry response to geopolitical tensions and pressure to meet sustainability challenges in a competitive economic environment is based on agility and adaptation The Aerospace Industry is one of Europe’s key high-tech sectors in the market, supporting more than 865,000 highly skilled jobs in Europe. It is, as such, an essential part of European sovereignty in Air Mobility and Space systems. This sector is now facing many revolutions. Due to recent crisis, demand becomes more volatile, manufacturing means needs to become more agile and adaptative. Environmental requirements generate transformation to a sustainable aviation, fuel to hydrogen propulsion and new aerodynamic aircraft designs, but also build “greener plants”. Aerospace companies will need to develop new sources of revenue and identify new markets. Of course in this transition period, costs must be tailored to current trend and become more and more competitive. On top of that Aerospace Industry has been heavily and directly impacted by COVID-19 crisis, resulting in aircraft delivery delay, issues on manufacturing and difficulties in the global supply-chain. We cover the entire value chain of the Aerospace Industry We will support your digitalization, helping the launch of new services, reinforcing cyber security, improving your supply chain resiliency, taking care of your environmental challenges, with a mandatory cost efficency. Inetum, your partner of excellence in digitalization all along your business transformation, from production to customer services. Become a sustainable industry Make your supply chain more resilient Develop additional service business Secure digital transformation. Benefits For a more agile, resilient and secure industry​ We think globally and act locally. We provide a full range of Industry services capabilities and are able to support our clients in the construction of their Industry 4.0 Roadmap.​ We are able to deliver these services from all our Service Centres located in 27 countries. We have delivered for some of our main customers results like:​ Generation of new revenue through the creation of digital products and services​ Planning optimization in complex supply chains​ Reducing costs, time to design and time to market​ Optimization of after-sales and customer-service costs Increase the availability and productivity of assets​ Implementation of CSR initiatives

Improve usage of technology to face the electric transition and reduce pressure on supply chains Faced with significant environmental challenges and an unfavourable economic climate, the automotive market is changing rapidly. All players actively participate in it, both from a technological point of view (automation and connectivity of vehicles) and from the point of view of transport "consumption" modes (new ways of sharing, etc.) and of the use made of it (multimodality, etc.). In addition, environmental challenges naturally lead to changes in vehicle propulsion methods (hybridisation and electric/hydrogen). As a result of the technological development of IT/OT, manufacturers and equipment suppliers develop products and create new services while also providing answers to customer requests. The Information System (IS) must therefore adapt to the ongoing changes of a domain that is undergoing a historic period of transformation. Manufacturers and equipment suppliers are experiencing a digital transformation in which it is necessary to integrate the flagship innovations related to the processing of bulk data, AI and blockchain, new uses and technological developments in the automotive sector such as Connected/Electric/Autonomous Vehicles, while relying entirely on a Cloud infrastructure. What's more, the development of consumer patterns and the demand for personalisation are reflected in a necessary shortening of the Time to Market (TTM), which manifests itself in an improvement in production times. The services provided must adapt to this race against time by implementing new work methods, project management, the implementation of new tools, the automation of processes and greater agility. Finally, it is necessary to take into account an increasing demand for quality and safety, and increasingly sophisticated equipment, all with ever more limited production costs. Towards greener, efficiency-focused and smarter production We help manufacturers and equipment suppliers manage new industrial-production and data-processing systems effectively. A strategic partner that supports the digital transformation for all the IS components of car manufacturers and equipment suppliers: Put digital continuity into action in your connected factory projects (Factory 4.0) - from IoT implementation to production management (ISA 95 Standard framework) Implement business process automation tools Manage your data from connected vehicles Set up a traceability system for stocks which are secured using blockchain technologyimproving customer relations through the increased digitalisation of the customer path – product customisation Introduce innovative solutions to improve Time to market, security and customisation in particular. International presence, a personalized offer, efficiency and smarter production We adapt our industrial and automated approach of IT operations to the specific features of our international clients. We help to get new revenue by creating digital products and services with pricing adapted to each customer. Digitalization allows reduced costs, time to design, and time to market. Optimized after-sales and customer service costs Administrative tasks will be reduced thanks to our solutions. Increased availability and productivity of assets Agile IT capable of quickly adapting to business needs International presence to support our customers in their global transformation while implementing solutions at the local level.

We are committed to your end-to-end transformation Innovation, quality of customer service, operational efficiency, security, compliance… we help your business and IT teams to create value. A digital transformation approach that combines banking-business expertise with solid IT capacities Our business and IT experts support you in the implementation of digital capabilities, the use of your data, the adaptation of your processes, organisation al models and information systems for the development of new products and services, the improvement of customer relations, the improvement of operational efficiency, and the control of risks (credit, compliance, operational, structural and market). The capacity to support you in the transformation of your legacy systems Our intimate knowledge of banking information systems as well as our tools, architecture and development capabilities have enabled us to assist major players in the European banking sector in the transformation, replatforming and APIisation of their information systems. Innovation, digital capacities, industrialization and proximity to meet the challenges of the banking sector Our knowledge of the banking business Our teams bring together a solid knowledge of front- and back-office banking activities: account management, savings products, management of means of payment, loans, and market activities for both corporate and individual customers. Our innovation, data and digital capabilities Our teams can support both in the implementation of data and digital infrastructures and in the data usage development projects and the implementation of digital pathways. They rely on experts networks who master the best solutions in agile working modes, combining business and IT resources. We are partners of the Finance Innovation cluster, which enables us to develop privileged relationships with the Fintech start-up ecosystem. Our knowledge of legacy banking ISs and our ability to support their transformation On behalf of major banking players in the market, our teams ensure the management and development of large areas of banking information systems, and have developed offers for the development and transformation of these information systems. Our model combines proximity to the customer and teams in 26 countries We support the development of our clients in the banking sector in Europe, Africa, the Middle East and Latin America. Our unique and dense territorial network allows us to build a long-term relationship with all our clients.

Take on the challenges of transformation We provide stakeholders in Chemicals and Life Sciences with digital tools to help them stand out in the global market. The Chemicals and Life Sciences industry is first of all facing a globalization issue. Chemicals and Life Sciences rapidly have to adapt their supply chain to market stakes. There is an urgent need for real-time access to expert across the enterprise. ​ The industry is also confronted with a strict regulatory environment, focusing on safety, environmental compliance, and track and trace capability. The corollary of this is efficient access to document management processes. ​ Chemicals and Life Sciences Business is characterised by structural shifts in industry segments and in consequence agility to redirect strategy and capital, M&A and divestiture. In this context, Chemicals and Life Science players focus on margin, customer innovation and market differentiation in non-commodity. ​ Support your transformation on a global scale We cover all your digital needs – whether historical or innovative – no matter where you are. OUR PRESENCE​ Help global and international companies in their transformations while acting close to clients and ecosystems​​ HIGH-VALUE DELIVERY & CLIENT INTIMACY​ Industrialisation and automation approach of IT operations (from Design to Build & Run) with delivery models close to the local contexts of clients and projects (Streetshore)​​ GLOBAL COVERAGE IT SOLUTIONS & BUSINESS VALUE CHAIN​ From Legacy Systems to Innovative Solutions: Digital Platforms for R&D, Manufacturing, Supply Chain, Customer Services and Corporate Functions

Organizing the retail of the future An agile and connected information system at the heart of digital retail challenges Faced with a changing retail landscape, traditional retailers are encouraged to transform their operating model to face competition from pure players, meet the new demands of digital-fed consumers, and prepare for the trade models of the future. We support your transformation from end to end Inetum supports you through all the stages of your IS transformation. Definition of business issues, translation into an IT roadmap, plan for cohabitation with your existing IS, urbanisation and enterprise architecture, OmniCommerce user stories, etc. Search for new solutions, RFI, RFP Definition of implementation projects, budgets, schedules, issues, governance, and methodology (Agile, DevOps, SAFE...) Benchmarks of best practices in the sector, business, IT, start-ups Implementation and steering of transformation programmes Change management RUN and evolutionary maintenance of all or part of your IS Besides projects, Inetum supports economic management, modernization and the protection of existing assets. Modernization of the application portfolio, APIs, connectivity Rationalization and security of IT infrastructures: Cloudification, Hybrid Cloud, IaaS mode, PaaS mode, Cloud architectures, Impact on development models, etc. Adapting the working methods of IT teams and their collaboration with business lines Innovation in our DNA Our FabLabs enable you to devise, model, test and industrialize innovative solutions tailored to your needs: computer vision, blockchain, IoT, etc. Inetum also develops solutions Our Software division has a practice dedicated to supply chain and food production. Our software offer includes: A complete ERP for Food Processing companies, suppliers to the mass distribution sector (Nutrition Health, Lu...) Software for optimizing warehouse operations, from making appointments with transporters to optimising flows. Cross-functional software for managing printed or paperless documents (Bdoc, Rflow) or TAM (Time and Activity Management: Chronotime Workplace). A full spectrum of IS services, integration capability and software Through its Consulting, Application and Infrastructure Services, Software Integration, Performance and Transformation, and Software business lines, Inetum covers the entire spectrum of services regarding information systems: Upstream of projects, the implementation, or the RUN of all or part of the information system; In project management as well as in project supervision; In specific development or software-package integration ► Our Supply Chain Software entity offers: A complete ERP specialized in the business of mass-retail suppliers: Codification, Legal, Product tracking constraints... Forecasting Expertise, Replenishment, Production, Logistic, Distribution Planipe Software: Inventory Optimization Software for optimizing road traffic in warehouse areas (from carrier appointment to warehouse with safety management to warehouse planning optimization): OptiYard Stock optimization, thanks to advanced predictive algorithms: our customers see stock shortages halved, with a 15% reduction in stock. Transport optimization tools (TMS) or complete warehouse management (WMS). ► Inetum's software catalogue includes cross-disciplinary software for the digitalization of employee relations (Chronotime Workplace), or the digitalization of multi-channel communication (Bdoc, Rflow). ► Our skills in software package integration cover all the functions of a retailer, from central purchasing or product design (SAP retail or fashion), to CRM (Salesforce, Microsoft), support functions (SAP, Oracle, Sage, JDE), shop tools, supply chain, etc. ► A specific BU specializing in the integration and maintenance of eCommerce websites (Magento, SAP Hybris, Sitecore, or specific developments).

A sector facing many challenges: We want to provide public and private actors in the defense and security sector with innovative solutions to their digital challenges. Faced with the deterioration of the international context and the insecurity linked to the spread of terrorism, States want to equip themselves with multiple, more efficient and broader capabilities to protect their population and their territory. All public and private actors are therefore faced with the challenges of efficiency, innovation and digitalization as a lever for transformation. Their data and digital sovereignty must also be protected. Therefore, all these actors are required to maintain and modernize their legacy systems while taking advantage of new technologies and innovation to renew themselves and fully exploit their potential. Relevant, reliable and high value-added solutions Actors in the defense and security sector have set the following goals : respond to the growing security challenges ; adapt to the requirements of the field and operational environments; protect, control and transform their digital assets as well as protect themselves against attacks; integrate new digital technologies into their practices; reduce the costs of their digital systems and increase their interoperability; find, imagine and implement innovative solutions, in particular to overcome a long-lasting and deep skills crisis. We are committed to putting our digital expertise to work for our clients We combine knowledge of the defense and security industries with expertise in IT Our in-depth knowledge of the defense and security industries combined with our expertise covering the entire IT spectrum enables us to support you in your digitalization. Our recognized know-how is at your disposal to face these new technological challenges and security needs. We are committed to supporting you in the exploitation and protection of your data, the identification of risks and threats and the development of your activities through innovative and promising digital solutions. We put digital technology at the service of your ambitions Thanks to our experience, we have been supporting major public and private defense actors in their digitalization for many years.

Digital solutions to drive digital transformation in the Energy and Utilities sector The Energy and Utilities (E&U) sector is facing a triple transformation: the imperatives of energy transition and the development of renewable energies on the one hand, decentralised production and the deployment of a grid network as close as possible to the territories on the other hand, and finally, the tremendous opportunities linked to the penetration of digital technology. In addition, there are structuring regulatory changes and the opening of the market to competition. Combined with a changing societal environment, particularly due to the emergence of responsible consumption, this intense cycle of change is pushing the sector’s players to reinvent themselves. They are moving their “traditional” business from a “kilowatts” to a “kilobytes” economy, and developing B2B and B2C services based on energy data management to meet new uses (electric vehicles, heat pumps, smart building, self-consumption, etc.) and consumer expectations, while working to optimise the energy bill of their customers. Guarantee digital continuity throughout the Energy and Utilities value chain​ ​Active in Europe, Africa and Latin America, we collaborate with leading manufacturers in electricity, oil, gas, water, waste-management and energy services across their entire value chain: Generation, Transmission and Distribution, Marketing, B2B and B2C Services, Trading, and cross-cutting functions.​ We have developed and implemented a portfolio of business offers for our clients covering the following topics: Energy Assets and Data Management, Predictive Maintenance, Field Services, Smart Grids, Electric Mobility, Meter-to-Cash, Smart Energy Services, and Smart Cities.​ Finally, we apply all our cloud, mobile, digital and Industry 4.0 (IoT, PLM, Digital Twin etc) expertise to support their transformation. Innovation, proximity and industrialisation to meet the growing challenges of the Energy and Utilities sector OUR PRESENCE​ Help global and international companies in their transformations while acting close to clients and ecosystems​ HIGH VALUE DELIVERY & CLIENT INTIMACY​ Industrialisation and automation approach to IT operations (from Design to Build & Run) with delivery models close to the local contexts of our clients and their projects (streetshore)​ COMPREHENSIVE IT SOLUTIONS & BUSINESS VALUE CHAIN​ From legacy systems to innovative solutions – digital platforms for power generation, retail, trading and services, and corporate functions

Modernize your flow management and switch to logistics 4.0 Powerful solutions to help you achieve excellence. In a highly competitive and changeable environment that is developing all the time, Freight Transport and Logistics companies must take advantage of new technologies in order to keep providing excellent services while optimising resources and costs. The main challenges of Freight Transport and Logistics companies A holistic approach to the Freight Transport and Logistics sector We support you at each stage of your value chain with a set of comprehensive and relevant solutions for: Your transformation and operational excellence projects We develop a strong corporate culture based on transformation engineering by making changes to organisational models, processes and tools. Our consulting services combine the experience in the sector with the vision of the future coming from our innovation ecosystem, supported by the Inetum FabLab network. Building loyalty and understanding your customers' needs Complete customer experience offering to stand out from the competition, retaining customers and closing new sales. Fit the demand for logistics, go to market fast, and get the sales force on board. Offer prospective customers clear and simple information, Offer readable and transparent quotes, and master the Order-to-cash process.Facilitate clients' access to information, personalized offers, subscriptions to services. Be in tune with the clients' technological innovations. Offer high-quality monitoring of services: before, during, and after the sale. Digitize and optimize your operations Speed up the transformation of your supply chain by integrating digital and collaborative solutions to guarantee the quality of your data and share them, as well as control and optimize processes with the aim of achieving total customer satisfaction. We keep innovating to meet your changing needs and expectations in four areas: Carrier appointment scheduling and dock management solution (YMS) Supply-chain management and stock optimization (APS) Warehouse management (WMS) Transport and delivery management (TMS Transporter) Financial management and organization of human resources Accelerate your business from purchasing to production, including inventory management, sales, customer service and finance. Provide visibility of costs and performance. Adapt to the position, preferences and workflow of your business users. Offer configuration options and flexible applications to fulfil the specific needs of Transport and Logistics companies. Deploy solutions in the Cloud or in a data centre to ensure full control of your IT strategy. Improve the efficiency of your IT system Improve the efficiency and digitalization of your IT system (Go to Cloud, Go to Agile, Automation, Outsourcing, Application Portfolio Management (AMS+), Data Performance/Predictive Maintenance, Cybersecurity).

Digititalizing healthcare – a challenge for society Digitalize the healthcare system to address the sector's issues and meet the challenges of today and tomorrow In view of the major societal changes expected in the coming years – ageing of the population, increase in the number of dependent people, increase in chronic diseases, connecting patients to play an active role in their health, etc. – the healthcare sector is facing many structural challenges. 1 - Medical challenges Preserve the autonomy of the elderly as well as equal access to care, take changes in medical demographics into account. 2 - Organisational challenges Develop homecare, care pathways and regional cooperation Support movements of pooling and convergence of organizations 3 - Economic challenges Reduce periods of hospitalization Develop ambulatory care Optimize medical time and organization of hospitals 4 - Regulatory challenges Take into account the growing importance given to control and certification processes Manage the growing impact of European regulations (GDPR, medical devices, etc.) 5 - Public health challenges Implement a resilient health system, capable at all levels of its organization, to anticipate and respond to health crises. A wide range of offers to address all levels of the healthcare ecosystem In view of societal changes and the challenges of the healthcare system, Inetum aims to be a recognized player in the transformation of this sector. 1 - By addressing the different levels of ecosystem, in healthcare but also in social and medico-social fields : The national level: ministries, national operators and healthcare agencies The regional level: regional healthcare agencies and regional cooperation structures The territorial level: territorial hospital groups and health territories The institutional level: public and private hospitals 2 - By offering a full range of dedicated health services around Solutions and Services. 3 - By relying on all innovative technologies for the implementation of projects 4 - By being part of the dynamics of major national e-health projects A technological approach and sectoral knowledge offered locally Expertise and proximity – Inetum's value proposition is based on 4 differentiating elements. 1 - Dual experience as a software developer and integrator to set up, integrate and roll out complete information systems 2 - Strong knowledge of the health sector both in its health component and in its social and medico-social component, addressing all levels of the ecosystem (national, regional, territorial and local) 3 - Ability to integrate the “Innovation” dimension in our solutions 4 - Ability to rely on centers of expertise while maintaining a proximity approach through a strong local presence

A sector at the dawn of profound disruptions Ready for the transformation of business models and new risks Technological developments are profoundly changing the insurance landscape: the emergence of the Internet of Things will lead to changes in policy pricing methods and make it possible to develop new types of contracts, the advent of the autonomous car will have a major impact on motor insurance, the use of Artificial Intelligence technologies will improve the efficiency and quality of service in claims management, and data processing and remote management capacities will be vectors for very significant changes in the business models of health and personal insurance. In addition to these technological developments, new risks – cybersecurity, climate, health – are on the rise, as are all the regulatory changes facing the sector, particularly in the field of personal insurance. Insurance players are investing to deliver a quality customer interface, seeking to differentiate themselves through simple processes, relevant products and a positive user experience throughout the value chain. Success depends on four key principles A review of the main business models to anticipate and prepare for major disruptions to come Focus on customer orientation and the quality of the customer journey The development of partnerships, and working in ecosystems and open-architecture mode The control and extensive use of data both internal and external to the company Engaging with business and IT teams throughout their transformation An approach to digital transformation combining expertise in the insurance industry and strong IT capabilities Our experts in insurance (property, personal and life) and IT support you in setting up digital capabilities, exploiting your data, and adapting your processes, organisations and information systems in order to develop new products and services and improve your customer relations and operational efficiency. Capacities designed to provide insurers and brokers with an IT or Business Process Outsourcing offer The combination of our insurance business expertise, our Cleva software package solution, our insurance IS development capabilities and our infrastructure management teams enables us to offer proven IT or Business Process Outsourcing solutions.

Accelerate and secure the transformation of the public sector We have in-depth knowledge of the public sector based on many years of experience in the transformation and digitalization of Public Administration and government agencies. Inetum addresses the challenges of the new digital citizen and territories.e We innovate and accelerate new citizen-oriented public-service models (Smart City, Smart Government, Smart Health…), and have a global IP Software suite for Local Government, combined with strong integration capabilities.​ With our software solutions, our industrial service centres, and our business and digital expertise, Inetum supports ministries, central governments, public agencies, and local administration to accelerate and secure their Digital Transformation.​​ The next generation of public-services models are based on ecosystems integrated in governments and private organizations, using innovative technologies that permit a new stage of solutions. We transform administrative procedures into services for citizens Based on our in-depth knowledge of the public sector, we deliver solutions that improve the efficiency of administrative staff and simplify day-to-day relations with citizens. We provide tangible results:​ Personalize the relationship with the citizen and the user by simplifying, and make administrative procedures transparent and paperless​ Secure public data and facilitate access to it to fuel the knowledge economy by building ecosystems and raise value integrating public and private organization​ Enable productivity gains through digitization and process automation​ Improve evaluation of public policies, measurement of user satisfaction and service performance​ Perform continuous updates in line with latest regulations​ Provide staff with productivity and collaboration tools, allowing them to reposition themselves on value-added tasks and improve their capacity to take the decisions using public data.​ We work for more than 4,000 clients and more than 4,000 public entities using our own IP Software, and more than 500 institutions at Central and Territorial level for our services activities.​ A wide range of solutions Our service catalogue meets the IT needs of government agencies, public services, user experience and local authorities. Consulting services for Public Sector – digital and open government, education, and public procurement processes reengineering and automation, real estate management​ Citizen experience – Public CRM / Social CRM, Citizen and transparency portals, open data platforms ERP for Public entities – EcoFin, Human Resources Digital Government – telematic notifications, procedure/case management platforms (e-registry and BPM), information & documentation unified repositories (e-Archive), interoperability Smart Territories – Smart City solutions, Territorial Data Platform, School Transport, Smart & Collaborative Territories, Social Welfare, Tax, Urban Planning & Housing Management, Emergency and Management Solutions, Critical sites Solutions

Improve the flow between digital channels and shops: A model aligned with new customer expectations The retail landscape is changing. e-Retailers are taking an increasingly large share of the market and are challenging the economic model of traditional retailers. Customer demands have greatly increased and pure players have raised the standards expected by consumers. For traditional retailers, reaching this level of requirements requires an organizational, business and IT overhaul of their IS. Retailers' information systems must be transformed to distribute products via multiple-channel shops, eCommerce, stockists, marketplaces, etc., but without hoarding stock. Also, they have to provide a unified vision of the customer, capturing information everywhere, and distributing it to all sales parties. And to have the ability to incorporate partnerships fast and offer new services to customers, means that your IS must be more agile and connected than ever before. Integrate physical and digital channels for a new retail experience Let’s plan your transformation jouney Design and implement a complete IT roadmap for retailers in a best-of-breed model (mid-sized companies) Optimize the digital flow with suppliers (product catalogue and supply chain), and global inventory availability Inetum is also a publisher of solutions. Our Software branch has a practice dedicated to each part of the supply chain. Our added value Inetum works with more than 300 clients, including very large international food and non-food retailers, as well as numerous mid-size brands. Our expertise in the retail sector enables us to carry out any possible project and turn it into tangible results for our clients. You get: Customer loyalty through an improved customer experience Increased revenue per customer thanks to the ability to make recommendations, personalize offers, adapt pricing in real time and optimize customer journeys Reduced inventories through optimized supply chain Agility and openness to adapt fast to business needs and connect with innovative service providers Quality of service, both for customers and employees, including increasingly complex and sensible store operations Our solutions include... ► Omnichannel, eCommerce/mCommerce platforms (Customer journey and Customer Experience management, B2C and B2B) ► Customer management and marketing solutions (unique customer repository, CRM, campaign management and loyalty schemes) ► SAP for Retail and Fashion (end-to-end financial and supply-chain management, including warehouses (eWM), fully optimized based on S/4 add-ons) ► Store-operation support (OmniCommerce software and hardware provisioning, Point of Sale solutions)

User satisfaction at the centre of your business Improve your interaction with end customers and transfer your traditional business to new digital services. Inetum has a large coverage of the Service Business, in addressing both Services to people/B2C (Private Healthcare / Nursing homes, Postal services, social services, Private school Groups, Real Estate, restaurant Groups) and Services to Enterprises/B2B (Facilities management, workforce management, Quality Control/certification, Call Centres, collective Food Groups, Digital/IT services / IT services providers): High customer focus by achieving Customer Satisfaction through enhanced customer interaction and efficient, high-quality services to people and enterprises. Sales efficiency to proactively meet customer expectations and needs. Launch of New Services : Service Players need to develop new services to compensate for the decline of traditional services (such as postal services). New digital services are growing fast, especially e-care and home-care services. Staff & Talent Management : Efficient Staff Management is required due to Churn and Talent Acquisition Issues in the Service Industry. Innovation: Convenient & fluid customer experience through technology – social robotics, voice assistance for people, contactless transactions, Virtual visit of real estate properties… Lower cost : Cost optimisation through outsourcing of non-core business (such as IT & support functions). Sustainability & Recycling: Sustainable relationship with customers & ecosystem to maintain growth. Service players will increase their revenues by leveraging the growing recycling economy. Your technology partner in implementing your services Benefit from IT to get customer satisfaction. Technology & innovation are key drivers to achieve your objectives as they enable: “Customer Satisfaction” approach and tools (CRM, Sales Efficiency, Portals) to improve customer interaction and allow service players to deliver high quality services. Through up-front business consulting and the setting up of Digital Platforms, Service players will quickly launch new and innovative services – e-care, homecare, recycling services, etc. – to increase their revenues. Cost optimisation through the outsourcing of non-core business (application maintenance & support; IT infrastructure services). Higher productivity & efficiency though process streamlining & alignment (such as ERP) and tools (workplace mgt, HR IS, RPA, Time Mgt), to improve the Employee experience. Efficient data analysis, open & scalable IT architectures, and IT digitalisation achieved through our IT Excellence approach (Data Mgt, API mgt, IT Ops, Cloud…). “Your Key Partner in addressing a Wide Range of Specific Service Areas: both Services to People/B2C (Private Healthcare / Nursing homes, Postal services, social services, Private school Groups, Real Estate, restaurant Groups) and Services to Enterprises/B2B (Facilities management, workforce management, Quality Control/certification, Call Centres, collective Food Groups)” We cover all segments in the Services sector We serve global players and their local teams. CLOSE TO THE CLIENT We help both international service firms and their local offices (such as large workforce management companies, digital players, Call Centres) and domestic players (such as Postal Services, Real Estates, Restaurant Groups…) in their transformation while acting close to clients and local contexts GLOBAL COVERAGE OF THE SERVICE SECTOR A wide scope covering all segments in the Service Business, addressing both Services to people/B2C and Services to Enterprises/B2B INTEGRATION EXPERTISE IN CUSTOMER DIGITAL INTERACTIONS / WEB such as Agile environments, CRM, Web sites, Digital Platforms/Portals (e-care, e-commerce, social platforms), mobile apps, Sales Efficiency (salesforce) OUTSOURCING & TRANSFORMATION EXPERIENCE such as transformational outsourcing (IT infrastructure, Workplace, New AMS), Cloud Transformation. EXPERTISE IN ERP/SAP INTEGRATION & MAINTENANCE such as SAP Builds & AMS, migration to S/4Hana.

CSPs at the core of digital transformation: Stay competitive thanks to advanced technologies. Telecommunication operators contribute to the creation of an ecosystem of innovative OTT services by providing efficient, reliable and extensive connectivity. This core business is however challenged by an increasingly fierce heterogeneous competition, requiring a diversification of the activities of telecom players in order to climb the value chain. At Inetum, our belief is that telecom operators must keep up with this technological evolution in order to remain competitive, efficient and innovative in the fields of: Data Management & AI (Big & Fast Data, Machine Learning & Deep Learning, Virtual Data Lake, etc.) BSS and digital channel modernization (Open Digital Architecture, omnichannel, total digitalization) OSS: network and infrastructure management (5G, NFV, SDN, MANO, Cloud, Network Automation, Zero Touch, etc.) CSPs at the core of digital transformation Stay competitive thanks to advanced technologies. Telecommunication operators contribute to the creation of an ecosystem of innovative OTT services by providing efficient, reliable and extensive connectivity. This core business is however challenged by an increasingly fierce heterogeneous competition, requiring a diversification of the activities of telecom players in order to climb the value chain. At Inetum, our belief is that telecom operators must keep up with this technological evolution in order to remain competitive, efficient and innovative in the fields of: Data Management & AI (Big & Fast Data, Machine Learning & Deep Learning, Virtual Data Lake, etc.) BSS and digital channel modernization (Open Digital Architecture, omnichannel, total digitalization) OSS: network and infrastructure management (5G, NFV, SDN, MANO, Cloud, Network Automation, Zero Touch, etc.) Capacity, agility and innovation, the core system of our transformation programs An extensive expertise to serve you over the long term. With its 4 centers of expertise and 2 near-shore service centers, Inetum has extensive experience in the telecommunications sector, which is one of its historical areas of action. Strong customer proximity, materialized by a very fine mesh of the territory with 40 sites in France and a strong international presence. Broad portfolio of services to manage the entire lifecycle of projects from scoping to the operations. Strong flexibility of contractual models since we can work at the customer, in the proximity, near-shore or offshore and in technical assistance as well as the package or in BPO mode. Capacity for innovation, with seven innovation centers (including Paris, Nantes, Lyon) with a high level of industrialization with 4,000 employees in 21 mutualized service centers. Ability to work with its customers in a collaborative and agile mode with proven models of co-construction. Customer Oriented Your long-term satisfaction is our mission. We adapt our work to your needs with agility & flexibility. Our independence & integrity are our pride: our interests are yours, and only yours. Our experience in large transformation programs Transformation programs are our core domain. Leading those projects to their success is our passion & what we do best. Our catalog of solutions A wide range of services to meet all your expectations. Our ambition is to become your main partner in your transformation journey. Our wide range of services extends from IS transformation consulting to application solution maintenance, allowing you to : achieve business agility obtain value from your data by implementing Big Data and AI solutions or completely or partially outsource your IT.

End-to-end application lifecycle services covering development, integration, modernization, and ongoing management — from legacy transformation to cloud-native architectures. The service encompasses application assessment, refactoring, cloud-native redesign, DevOps enablement, and continuous integration/deployment toolchain setup. Case study evidence includes: application services for a national public institution covering 200+ applications across health, finance, and citizen services; legacy suite overhaul for a leading industrial player achieving 25% cost reduction; and DevOps toolchains across 3 hubs for a European bank, boosting release velocity. The service delivers modernization outcomes that reduce technical debt, improve time-to-market, and establish sustainable application delivery models.

Full-stack cloud services from strategy and migration to governance, FinOps, and managed cloud operations across hybrid and multi-cloud environments. The service spans cloud strategy definition, architecture design, and implementation across AWS, Azure, GCP, and hybrid deployments with sovereign cloud compliance capabilities. Case study evidence includes: implementation of sovereign cloud architecture ensuring compliance and data control; €2M+ annual savings through FinOps and observability cost management; and a full Azure migration for Euro Pool System with hybrid cloud architecture and enhanced security. Governance frameworks ensure cost optimization, security posture hardening, and operational excellence in production cloud environments.

End-to-end cybersecurity services from risk and compliance assessment and security design through advanced threat detection, incident response, and 24/7 SOC operations. The service addresses security governance, vulnerability management, cloud and infrastructure security, and mobile security across production and sensitive environments. Case study evidence demonstrates: crisis simulation and cybersecurity awareness program deployment for a European banking group; end-to-end mobile security for a global defence leader; cybersecurity and compliance implementation for a healthcare sector leader securing production environments and sensitive medical data; and an AST—centralized SOC and incident response model for critical public services. The offering ensures continuous threat monitoring, rapid incident containment, and regulatory compliance across diverse organizational landscapes.

End-to-end Data & AI services spanning strategy, governance, AI product build, data management, and AI adoption — powered by the proprietary Coborg™ framework to turn AI into measurable enterprise performance. The Coborg™ methodology accelerates data readiness by up to 40% by automating data lineage, quality checks, and architecture setup. Demonstrated outcomes include: a real-time single customer view for a pharmaceutical client saving hundreds of millions in the Civil Aerospace industry; the French Ministry of Education using data and AI to detect early school leavers in real time; and MLOps pipeline deployment for battery-cell quality classification across 14 manufacturing stages. The framework transforms disparate data and analytics capabilities into actionable AI-driven insights aligned with enterprise strategy.

Consulting across four pillars — IT Strategy & Architecture, Data & AI Strategy, ERP Transformation Advisory, and Organizational Transformation — helping organizations move from vision to measurable impact. The service encompasses Information System Master Plans, Operating Model improvement, IT M&A, Sustainable IT, and Cloud Native Transformation, alongside end-to-end ERP consulting from opportunity study through post-deployment support with Change and Data integration. Evidence demonstrates real-world impact: AI-powered predictive maintenance for an energy client cut downtime by 30%, while organizational transformation delivered a 22% productivity increase for a European industrial manufacturer. M&A integration, Talent & Leadership Empowerment, Cultural Shift, and Digital Adoption are embedded throughout to ensure sustainable transformation outcomes.

End-to-end digital workplace services — from strategy, transformation roadmap, and AI adoption to managed service desk, endpoint management, and employee experience design. The service transforms fragmented workplace technology environments into unified, intelligent platforms that enhance employee productivity and security. Case study evidence demonstrates: BD Group—Workplace as a Service to simplify device management and strengthen security; Renfe—proactive IT management with real-time analytics improving employee experience and service stability; and the municipality of Pajottegem—integrated three ICT environments and unified data centers. The offering combines infrastructure modernization, self-service enablement, and analytics-driven service optimization to measurably improve end-user experience and operational efficiency.

Advisory, integration, and managed operations for Finance and HR enterprise platforms — transforming fragmented systems into integrated, AI-enabled ecosystems with measurable outcomes. The service spans platform selection, implementation, data integration, and long-term managed service delivery covering financial control, close, consolidation, compliance, budgeting, forecasting, payroll, and workforce planning. Demonstrated impact includes: 20–40% reduction in manual processing through AI-driven automation; 15–30% optimization of run costs through industrialized AI-powered services. Case studies document end-to-end Finance and HR platform transformation with long-term managed services for large organizations and public institutions, enabling organizations to shift from manual, error-prone processes to intelligent, automated, and continuously optimized operations.

Comprehensive IT infrastructure services to modernize, secure, and automate IT production environments — including AIOps, ITSM integration, and 24/7 managed operations across hybrid environments. The service delivers global management of front and back-office infrastructures, dedicated service centers, and multi-tier datacenter operations supporting hundreds of organizations. Case study evidence includes: global management of front and back-office infrastructures for a European Aerospace leader; dedicated service centers for a leading European railway achieving 16% productivity gain; and operations spanning 33 service centers and 9 Tier III+ datacenters supporting 500+ clients. The offering combines infrastructure modernization, proactive monitoring, automated remediation, and continuous optimization to ensure reliability, security, and cost efficiency at scale.

Delivers business strategy, process transformation, operating model design, and digital transformation advisory services. Helps organizations align technology investments with business objectives. Focuses on improving efficiency, innovation, and customer value.

Supplies, integrates, and supports technology products and software solutions from leading vendors. Combines licensing, implementation, and managed services to deliver business value. Helps organizations optimize technology investments.

Inetum’s integration and information exchange solution designed to connect applications, systems, and business processes. It enables secure data exchange and interoperability across enterprise environments.

Modernization and mission-critical expertise delivered to aircraft manufacturers, MRO providers, defense organizations, and system integrators. With expertise spanning PLM, manufacturing systems, secure infrastructures, and mission-critical applications, clients gain efficiency, reliability, and strategic advantage. The industry is rapidly evolving through the acceleration of digital continuity across engineering and manufacturing, the emergence of connected and autonomous aircraft systems, the growing importance of cybersecurity and data protection, and the need for end-to-end visibility across supply chains. Inetum deploys integrated digital platforms and secure infrastructures that reinforce agility, quality, and compliance across the entire value chain.

Digital innovation for a sustainable future, helping energy producers and utility operators accelerate the transition with advanced digital capabilities. Teams help clients rethink their operating models, unlock data value, strengthen resilience, and deliver cleaner, more efficient and customer-centric services. Energy and utilities companies must navigate growing volatility while meeting rising expectations for reliability, sustainability, and transparency. The shift toward renewable energy sources, distributed generation, and electrification is reshaping how energy is produced, transported, and consumed. Inetum helps businesses apply GenAI to streamline maintenance schedules, predict demand trends, and boost grid reliability across electricity, gas, water, and renewable sectors.

Scalable, secure, and customer-centric transformation for financial organizations, accelerating modernization with scalable platforms, cloud technologies, analytics, and automation across the value chain. Teams combine industry expertise with proven delivery capabilities to support compliant, resilient, and customer-centric banking models. The banking sector is undergoing accelerated transformation as digital adoption rises, competition from fintech intensifies, and regulatory frameworks become increasingly demanding. Inetum provides end-to-end services spanning core banking modernization, payments innovation, risk and compliance, cybersecurity, and customer experience optimization, with AI improving fraud detection, risk analysis, onboarding processes, and customer interactions.

Connected, data-driven ecosystems driving digital transformation for better care. Inetum develops data spaces and open interoperability architectures to connect care levels, enable real-time information sharing, and ensure secure data governance aligned with HL7, FHIR, DICOM, and GDPR/ENS standards. AI is integrated into high-impact use cases such as early detection, fraud prevention, clinical risk scoring, and nursing task optimization. For life sciences, Inetum accelerates innovation with AI-driven data platforms, clinical trial analytics, and automated reporting, helping R&D teams manage complex datasets securely while improving collaboration and regulatory traceability. Production environments are digitized using IoT, MES, and analytics to ensure quality, efficiency, and regulatory compliance with GxP, FDA, and EMA standards.

Digital ecosystems for seamless experiences, helping hotel groups, tourism operators, rent-a-car companies, and travel agencies accelerate their digital transformation to create seamless, data-driven, and personalized experiences while improving efficiency and resilience. Deep expertise in customer experience, omnichannel platforms, and operational digitalization supports organizations in building modern, agile, scalable and profitable digital ecosystems. Customer expectations have changed dramatically — guests want frictionless digital journeys, transparent information, and personalized services before, during, and after their stay or trip. Inetum helps hospitality and travel companies leverage customer data to deliver tailored recommendations, loyalty programs, and real-time engagement that elevate guest satisfaction.

Digital transformation for underwriting and claims, modernizing core insurance platforms to increase agility, reduce operational cost, and accelerate product development. Inetum supports transformations across policy management, billing, and claims, providing integration, migration, and modernization services that prepare insurers for future growth. New business models are enabled by integrating partners, brokers, and third-party services into a unified ecosystem. Inetum designs and orchestrates digital platforms that consolidate data, create new revenue opportunities, and deliver seamless multichannel experiences for customers and distributors, while helping insurers navigate complex and rapidly evolving regulations.

Industrial expertise and AI-driven optimization helping manufacturers turn disruption into opportunity. Inetum helps manufacturers transform their operations by integrating digital technologies, automation, and AI across the value chain, with a proven track record across Europe including the Automotive sector, bridging IT and OT to make operations smarter, safer, and more environmentally responsible. From supply chain volatility to the energy transition, manufacturing is undergoing a profound transformation. Inetum's expertise spans IoT integration, automation, predictive maintenance, AI analytics, and MES modernization, enabling end-to-end visibility and smarter decision-making. Energy management systems, carbon tracking tools, and circular economy models are integrated into operations to help clients reduce environmental impact and comply with ESG standards.

Secure, interoperable, and citizen-centric services helping governments and public institutions accelerate digital transformation. From strategy to operations, interoperability solutions, open architectures, and secure data exchange platforms are deployed to allow agencies to collaborate and deliver unified services, aligned with European standards such as eIDAS and ENS. Accessible portals, mobile applications, and virtual assistants simplify administrative procedures and improve inclusiveness. Inetum provides legal and technical consulting to ensure compliance with GDPR, ENS, and emerging European AI regulations, with certified solutions safeguarding sensitive information and strengthening process traceability.

Data-driven and personalized experiences helping retail and consumer brands turn challenges into opportunities with data, automation, and AI. Seamless, personalized experiences are delivered while optimizing the entire value chain — from raw material production and logistics to the final customer experience. The sector is undergoing a profound transformation fueled by changing consumer behaviors, resource scarcity, and the rapid growth of digital commerce. This evolution includes building circular supply chains for resilience, ensuring end-to-end traceability to meet transparency and ethical sourcing demands, and creating seamless omnichannel experiences that connect online, in-store, and direct-to-consumer channels.

Empowering smarter, connected, and customer-centric services across the services sector. From professional services and hospitality to facilities management and business process outsourcing, organizations are helped to adapt to more flexible, data-driven, and sustainable models through smart digital platforms and automation. The boundary between digital and human interaction is blurring — clients and end-users expect fast, customized, and transparent services supported by real-time data. Key trends shaping the industry include service automation and AI-driven operations, customer-centric and personalized experiences, flexible hybrid work environments, data governance and digital trust, and the integration of ESG and sustainability principles.

Agile and connected innovation helping telecommunications operators, media platforms, and content providers embrace digital shifts. Teams combine business insight with advanced technologies to unlock performance across infrastructure, services, and customer experience while addressing sector-specific regulations and global sustainability imperatives. Generative AI is transforming telecom and media by automating complex workflows, analyzing massive data streams, and enhancing engagement at scale. Solutions leverage artificial intelligence, cloud computing, edge computing, automation, advanced analytics, content platforms, and open architectures, collaborating with telecommunications operators, fibercos, towercos, media groups, OTT platforms, and technology companies.

Smart mobility and resilient supply chains empowering transport and logistics operators with data, automation, and AI to optimize performance, enhance passenger and freight experience, and build sustainable ecosystems. Inetum helps operators, authorities, and infrastructure managers in multimodal transport, logistics, and infrastructure digitalization, working with public transport authorities, airports, ports, and logistics operators. Transport, logistics, and infrastructure sectors are undergoing a profound transformation driven by urbanization, digitalization, and sustainability. Generative AI is revolutionizing transport and logistics by making operations predictive, adaptive, and customer-centric — predicting disruptions, optimizing routes, and reducing downtime through predictive maintenance and adaptive logistics.