Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.

Infosys BPM has been consistently ranked among the leading BPM companies and has received over 60 awards and recognitions in the last 5 years from key industry bodies and forums like the International Association of Outsourcing Professionals, Outsourcing Center, SSON, and NOA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPO strategists.

Infosys BPM is an end-to-end transformative services provider, addressing your business challenges through our integrated IT and business process management solutions approach. As your trusted transformation partner, we unlock business value across industries and service lines and enable you to achieve your cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

At Infosys BPM, we provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.

We enable our clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience, utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms.

We believe that the softest pillow is a clear conscience. The values that drive us underscore our commitment to:

• Client Value: To surpass client expectations consistently
• Leadership by Example: To set standards in our business and transactions and be an exemplar for the industry and ourselves
• Integrity and Transparency: To be ethical, sincere and open in all our transactions
• Fairness: To be objective and transaction-oriented, and thereby earn trust and respect
• Excellence: To strive relentlessly, constantly improve ourselves, our teams, our services and products to become the best

At Infosys BPM, our approach is centered on operationalizing digital capabilities that redefine the end-to-end customer experience with enhanced self-service, transparency, analytics and streamlined technologies. We offer end to end customer support solutions that deliver a single holistic omni-channel experience.

We deliver on our promised outsourcing customer service benefits by:

• Focusing on different objectives – business vs. operational metrics, profits vs. cost savings, reduced need for service vs. better service
• Offering customer service solutions that provide continuous customized value
• Handling operations beyond service level agreements (SLAs)
• Building an intensive partnership with clients