Communication Services Providers have to seamlessly connect people, businesses, and devices.

Why Us?

Our offerings for the Communication Services sector includes Order & Provisioning Management, Inventory & Asset Management, Invoice Processing & Payment Management, Cost Allocation & Dispute Management, Vendor Management, and Reporting & Support Services.

We offer Mobile Device Management (MDM) services that include Asset Management, Provisioning Management, Policy & Security Management, Application & Document Management, Helpdesk Support, and Emergency Management for BYOD.

Our Offerings:

• Wireline
• Wireless
• Cable
• Channel and partner solutions

Infosys BPM provides services such as Master Data Management, Flex-Staffing, Supplier Enablement and Engineering Documentation that cater to the requirements of Energy and Utilities industries

Our Offerings

Challenges & Opportunities in the Energy Sector

The economic downturn has impacted the Energy sector significantly. Capacity shortage across the value chain has raised the price of crude, gas and refined products. Companies face pressure from regulators, demanding customer expectations, rising SG&A expenses and a wave of mergers and acquisitions.

Energy companies are under pressure to improve shareholder value and address challenges of energy security and sustainability. Given the changes in the geopolitical, environmental and economic scenario, there is increased pressure on the industry to improve shareholder value, and address challenges related to energy security and sustainability. It has resulted in a movement to remote areas for exploration, and outsourcing of non-core activities and operational excellence initiatives. Energy companies can outsource more processes/ functions and reduce the number of contractors.

Challenges & Opportunities in Utilities

Utilities is one of the most asset-intensive industries. The most critical business issues faced by the are improving customer retention, cross-selling in existing markets and capitalizing on opportunities in emerging markets. Aging workforce is also a concern since the existing knowledge within the workforce is the key to organizational sustainability. Utilities need to continuously improve operating efficiencies to deliver better and faster results at a lower cost.

Utilities can outsource non-core activities such as IT, Finance & Accounting, customer service and supply chain management to ensure reliable service with a variable cost structure. Business process management can help companies improve collections and increase process automation.

AMI and Meter Data Management implementation enable Utilities to improve customer reach and realize benefits of improvised billing, better customer service and most importantly demand response.

Business Process Problems Energy and Utilities Must Solve

Complex structure, multiple business units, extremely decentralized

Lack of availability of skilled manpower

High general and administrative expenses (G&A) costs

Infosys BPM’s Outsourcing Services for Energy & Utilities

Infosys BPM caters to specific requirements of Energy and Utilities industries, providing services such as master data management (material, vendor, customer and employee), flex-staffing, supplier performance management & analytics, engineering documentation, advanced metering infrastructure (AMI) support – data validation, new product/ feature support, and meter data analytics.

In the current economic environment, our supplier performance management service helps Energy and Utility companies to rationalize vendors and address inefficiencies in the system to unlock value.

We partner with companies in the planning and deployment stages of AMI through our AMI Support Services.

Our Global Well File Digitization Services help energy companies (including Oil Field Services players) to ensure correct, de-duplicated data (well data, land data and pipeline data) which can be retrieved quickly.

Infosys BPM undertakes short-term gestation projects including but not limited to Industry Research, Credit Research and Spend Analytics.

Our functional practice has industry experts in multiple areas to drive the road map for business process management in several areas:

Sourcing and Procurement (indirect and direct)

Human Resources (Flex-staffing, recruitment, performance appraisal, training and learning services)

Knowledge Services (rate case preparation and filing, meter data analytics, Financial Planning & Analysis)

Customer Services (B2B and B2C via chat, e-mail or telephone)

Finance & Accounting

Benefits of Business Process Services for Energy & Utilities

Better visibility

• Easy access to information
• Faster decision-making process
• Faster decision-making process

Services across all business functions enabling end-to- end servicing

Ability to customize services to suit business requirements

Margin pressures and regulatory changes are forcing financial services enterprises to reassess their business models, operations, and technologies. Infosys BPM’s services for the Financial sector helps organizations to transform their operating models, improve business performance, and standardize processes with reduced costs.

Why Us?

Our offerings for the Financial Services sector cover key customer areas, viz., Retail Banking, Mortgages & Consumer Finance, Commercial & Business Banking, Cards & Payments, Market Data Services, AML & KYC, Investment Banking & Broker Dealer Operations, Asset Management, and Wealth Management.

Retail Banking

• Account verification
• Application screening
• Payments & exception processing
• Customer service
• Garnishments
• Virtual banking
• Email support
• Reconciliation & direct entry
• Account maintenance
• Bank card claims
• Online and deposit fraud detection

Mortgages & Consumer Finance

• Application processing
• Pre-underwriting
• Underwriting
• Credit review
• Rate lock management
• Model validation
• Document preparation
• Post closing review
• Consents processing
• New loan setup & administration
• Foreclosure
• Bankruptcy
• Loss mitigation
• Collections
• Loan modifications
• REO support
• Reps & warranties

Commercial & Business Banking

• Application processing
• Statement spreading & research
• Document preparation
• Loan booking
• Loan servicing
• New account setup
• Payments processing
• Reconciliation
• Commercial real estate finance

Cards & Payments

• Application processing & indexing
• Exception management
• Cards maintenance
• Merchant account opening and servicing
• Regulations e-compliance monitoring
• Reference data
• Chargeback
• Collections support
• Commercial cards servicing
• Payment processing
• Fraud investigations & reporting
• Global Payments Services

Market Data Services

• Earnings estimates (EE)
• Analyst recommendation (ANR)
• Corporate events calendar
• Flash updates – new stories
• Flash updates – company filings
• Business intelligence
• Mutual fund research
• Data extraction
• Data aggregation
• Data validation
• Economic events research
• IRD research

AML & KYC

• Customer onboarding
• Periodic reviews/renewals
• Remediation
• KYC remediation service
• Transaction monitoring
• Watchlist filtering – PEP, adverse news, sanctions
• Sanction screening (real time)
• AML remediation service

Investment Banking & Broker Dealer Ops

• Research & analysis
• Data management
• Trade processing & settlement
• Reconciliation (cash & stock)
• Corporate actions
• Clearing and settlement
• Tax reclaims
• Asset servicing
• Financial reporting

Asset Management

• Market research
• Trade distribution
• Trade entry & repair
• SMF & reference data
• Corporate actions
• Reconciliation (cash & securities)
• Reporting (client & internal)
• Custody
• Unit value accounting

Wealth Management

• Application opening/setup
• Account admin
• Financial planning
• Risk & regulatory reporting
• Fund accounting and reporting
• Active portfolio management
• Transfer in & transfer out
• Dividend correspondence services
• Reconciliation
• Corporate actions

At Infosys BPM, we combine our strong domain expertise, flexible operating model, and integrated IT-BPM solutions to address the changing dynamics of the healthcare industry. Our solutions are designed to transform operating models, improve business performance, and standardize processes with reduced costs.

How Infosys BPM Drives Value for Healthcare?

At Infosys BPM, we combine our strong domain expertise, flexible operating model, and integrated IT-BPM solutions to address the changing dynamics of the healthcare industry. Our solutions are designed to transform operating models, improve business performance, and standardize processes with reduced costs.

Why Us?

We offer end-to-end services for the Healthcare sector in the areas of Benefits Administration, Member Management, Claims Administration, Provider Management, Analytics, and Care Management & Clinical Services. We process 6 million claims annually and service 15,000+ providers through data management.

Our Offerings :

BPM specific offerings

• Claims management
• Provider / network management
• Member management
• Plan / benefit management
• Care management
• Medical management
• Business analytics

Point solutions

• Claims OEMS
• Assist Edge
• Benefit testing
• Infosys iTransform
• HWAK Eye
• iBeat
• iEDPA (Data privacy suite)
• TeSteward
• AcceleraTest

The Infosys BPM Insurance practice – with 1,400 + professionals – has helped over 45 insurers to significantly reduce their opex, while transforming their business processes to exceed market demands and customer / intermediary expectations.

Why us?

Our offerings for the Insurance sector covers several lines of businesses such as Property Insurance, Package Insurance, D&O Insurance, General Liability, Workers Compensation, to name a few.

LOBs Serviced Across Clients

• Property insurance
• Speciality
• Motor fleet & haulage
• Commercial vehicle
• Casualty
• Package insurance
• Technology insurance
• In-land marine
• Hull
• Bloodstock
• Political and environmental risks
• D&O insurance
• Crime
• General liability
• Employers practices liability
• Product liability
• Excess & surplus
• Medical professional liability
• Workers compensation
• E&O
• Professional indemnity
• Run-off claims
• Energy
• Aviation
• Financial institutions
• Terrorism
• Engineering
• Construction
• Warranty insurance
• Life insurance
• Annuities
• Retirements
• Group insurance

Our Offerings:

• Property and Casualty
• Life / Annuity and Retirement
• Reinsurance
• API Gateway

With the emergence of industry 4.0 - the manufacturing world is evolving today with digitization in its grip. The manufacturing sector holds the promise of being at the center of innovation in this evolution. New materials, technologies, production methodologies, planning processes, and more importantly, skillset requirements in the sector are conducive for a radical shift in outcomes and performance from the current levels.

Why us?

If your organization is looking for a solution that goes beyond standardized operating models and benchmarks, we are ready with the mandate to transform your business using our digital services.

Our team comprises over 8000 dedicated professionals across 27 global service delivery locations, providing end-to-end business solutions focused towards the manufacturing industry. Our domain expertise is enriched with a center of excellence that leverages industry experts and business consultants in developing new service offerings for our clients.

Our Offerings

• Manufacturing Operation Support Services
• Engineering Process Support Services

A consumer-driven marketplace, proliferation of new technologies, and an increased focus on the convergence of telecom, television and the Internet – these have created a perfect storm of disruptions that may seem unmanageable for media and entertainment (M&E) enterprises.

Our Offerings

Our solutions modernize generation, transmission, distribution, and customer networks

• Studio & Networks
• Publishing
• New Media
• Social Media

Our Retail, CPG, and Logistics practice offers solutions across functions. We partner with clients, offering end-to-end BPM services right from planning to execution. Order management, store support, merchandising support, trade promotions management, logistics execution support, and customer-centric analytics are just some of the many solutions we offer.

How We Drive Business Value in Retail, CPG & Logistics

We partner with clients to understand their business challenges and deliver tangible business value by leveraging our technology, process and domain expertise.

• To define strategy right from discovery with a blueprint to solve business problems
• To design a Shared Services Model across geographies
• To manage complex transitions
• To ensure superior quality of delivery in spite of the complexity
• To provide a diverse workforce with capabilities that complement our client’s business need

Our Offerings:

• Retail
• CPG
• Trade Promotions Management

Infosys BPM's services practice is focused on industries such as - Hospitality, Real Estate, Professional Services, and Transportation and Logistics. We have a Center of Excellence (CoE) for each sector to develop industry-specific solutions and identify nuances of enterprise transactional processes. In addition, the CoE designs training modules to train and certify our professionals before starting client operations.

Our Offerings

Transform Service Experience across the Enterprise with our offerings 

• Hospitality
• Real Estate

Worldwide, educational institutions and the corporate sector have embarked on a transformative journey, adopting and integrating new-age learning with digital technologies. The importance of technology in education and learning is undoubtedly the ability to reach more learners faster as well as enhance their experience. With ‘learning on the go’ gaining fast acceptance, students and working professionals are looking for flexibility in and accessibility to learning resources. This is true for teachers and educators as well in institutions or among corporates as technology helps in monitoring performance in real time, remotely assess skills, and encouraging varied learning styles that combine creative and innovative lesson planning. This involves creating asynchronous learning models involving lesson plans based on the learning style and introspection, flipped classroom model, open-ended questions, fail-and-learn scenarios, etc.

Why to Choose Infosys BPM for Edutech Solutions?

Infosys BPM has a rich legacy as a learning organisation where we have evolved our strategy of reskilling our workforce of 200,000+ employees using digital technology. As an IT organisation, we have gone beyond the conventional learning management system with mobile cloud-based platform, which is designed to be accessible anytime, anywhere, and on any device. Today, we have leading universities and global organisations using our Edutech services for their learning purposes. Our learning solutions combine deep domain knowledge and strategic programs and process management experience across different industries to enhance productivity and cost efficiency.

Our Edutech offerings

Intelligent Assessment Services

Our next-generation AI-enabled assessment platform is a hassle-free way to remotely assess students or employees at scale. It combines the benefits of low-cost AI proctoring and the high quality of live proctoring. Additionally, it has more than 8 different types of assessments with real-time anomaly detection. These include rubric, multimedia-enabled, behavioural, objective, adaptive, interactive, tool-based, and cloud-based assessments.

Our edutech assessment platform services provide the clients with the flexibility to access the ready-to-use assessment platform for creating, running, and administering tests; virtual proctoring; reporting; and analytics, as well as scheduling and providing online support 24 x 7. These learning assessment platform services help in reducing time, effort, and costs by 60% while conducting secure online assessments for hiring or people development.

Smart Virtual Event Hosting Services

Infosys Meridian, our Smart Virtual Event Hosting platform, helps in reimagining work experience and engaging with employees and clients in the digital world. The platform delivers simulated live experience in an immersive virtual environment, allowing for seamless engagement across employees, clients, and value chain partners.

The clients can not only host events on the ready-to-use Meridian platform but can also customise and configure the services for virtual events, scheduling events, and registration of audience; program management support; and 24 x 7 online event support.

Gamification Services

Our gamification services help in motivating learners, using game design and game elements in learning environments. Our assessment platform support services include structuring game-based elements, such as virtual points, to complete a set of activities in order to reach a milestone. This results in transforming the mundane stuff by making it more interactive, thereby engaging the learners effectively in the virtual world, which increases satisfaction and promotes healthy competition.

Fraud Management in Edutech

Mitigate academic fraud, misuse and abuse on learning platforms. EduTech players save revenue by identifying and eliminating complex frauds and leakages in their ecosystem by leveraging our three key solutions — EduTech Analytics (pattern detection, identity management), Due Diligence & Automation, and Digital EduTech Operations.

Learner Segmentation & Recommendation Services

Our Learner Segmentation & Recommendation Services help academic institutions in taking data-driven informed decisions by understanding the learner base and identifying segments of learners with similar course engagement, behaviour, career aspirations, and interests, etc. Our AI/ML based integrated recommendation system supports academic institutions in predicting segment-wise potential learners and suggests personalised course/service offerings, which aids institutions in implementing corrective actions to lower course drop rates.

Lead generation and optimization services

Infosys BPM offers a next-generation AI/ML supported student prospect experience management solution, which enables micro segmentation from the full spectrum of leads data from various marketing channels and scores them to identify the clusters. It is designed to retain learners through better understanding of behavioral traits and thereby devise new courses and service offerings, and increase recurring enrolment revenues.

Our Offerings :

• Intelligent Assessment Services
• Gamification Services
• Learner Segmentation & Recommendation Services
• Smart Virtual Event Hosting Services

The customer service industry is a continually evolving one. There is an increased demand for customer support channels, and it becomes crucial for enterprises to handle customer touch points across the entire lifecycle. Infosys BPM customer service practice understands the client’s specific expectations and addresses them in a sustainable and comprehensive manner.

Our Offerings :

• Customer Care Services
• Service Desk Services
• Contact Center Consulting
• Support Services

Infosys BPM offers distinguished finance and accounting outsourcing services to support the end-to-end F&A function. We help finance leaders design, transform, and operate their finance functions in a digitally powered environment, maximizing the effectiveness and efficiency while enhancing user experience. Today, we have over 14,000 F&A professionals spread globally, serving over 100 clients across several industry verticals from 23 delivery centers across the globe. Learn how we deliver business value to the financial services industry.

Why Infosys BPM finance and accounting outsourcing services?

We provide end-to-end CFO support services to drive functional transformation. We do this by harnessing the digital innovation and combining it with our domain expertise. We collaborate with CFOs and Finance Executives to build a more flexible, integrated, agile, adaptive, and resilient finance function that is well poised to help the enterprise ‘Navigate their Next’ effortlessly.

With over 14,000 finance and accounting professionals operating from 23 delivery centers and servicing over 100 clients, our Finance & Accounting practice can take charge of your most complex processes and free-up your finance leadership bandwidth to focus on the strategic influencer role.

Infosys BPM’s Finance and Accounting bpo services takes a holistic approach towards transformation to create positive disruption along these four dimensions:

• Re-energized and re-engineered organization
• Digitally disrupted; ‘zero’ back-office
• Repurposed talent
• Simplified and harmonized process 

Our Offerings :

• Procure-to-Pay
• Quote-to-Cash
• Record-to-Report
• Enterprise reporting, analysis, and planning
• Tax support
• Industry Specialized Services
• Digital finance solutions
• Accounts Payable on Cloud (APOC)

Our Human Resource Outsourcing (HRO) services focus on integrated consulting, technology, and outsourcing solutions that are flexible and adaptable to your business and the industry. From talent sourcing and development to engagement and retention, we leverage the alliance between our HR outsourcing, technology and consulting practices to enable robust HR functions for global clients.

How Our HR BPM Services Deliver Value?

Using a transformation-driven approach, we build a customized roadmap that helps you achieve your business objectives such as enhancing employee experience, ensuring compliance and control, achieving operational excellence, and improving working capital efficiency.

Our HR outsourcing service approach includes:

Business process improvements

Business process improvements derived from industry-leading practices, maturity models, and benchmarking with peer metrics

Continuous improvements

Continuous improvements, process streamlining, and technology transformation capabilities

Business metrics guidance

HR business metrics guidance such as hire-to-retire cost, open position fill rate, and return on training and investments

A move from incremental

A move from incremental improvements to quantum changes through analytics, business insight, collaboration with line managers, and HR centers of excellence to break free from the traditional ‘value curve barrier’

Innovative tools

Innovative tools that help measure HR and business metrics

Our Offerings

• Payroll Outsourcing
• Recruitment Outsourcing
• Learning Services
• Benefits Administration

Infosys BPM Legal Process Management has partnered with General Counsels, CPOs, CIOs, and law firms to transform, standardize, and automate legal tasks. Our flexible, global operating legal process model can further enable leaders like you to leverage your teams’ skill and experience more efficiently and effectively.

Why Infosys BPM Legal Outsourcing Services?

If you are part of a corporate legal department or a law firm looking for that needs outsourced legal services through a leading legal process outsourcing (LPO) service provider, then we have the answer to your challenging requirements. Some of our differentiators are:

• Commercial model – We provide an optimal cost model that offers the potential for savings over your current delivery model for the legal process outsourcing (lpo) services rendered without compromising on the responsiveness or service quality.
• Integrated IT support to legal process management solutions for eDiscovery, contract lifecycle management and legal research, with the use of Artificial Intelligence (AI) and technology solutions, bring in the combined benefits of increased quality and productivity through a combination of proprietary and market-leading tools, and our legal bpo services.
• Extended arm – We work as an extended arm of the client’s external attorney/ law firms.
• Legal Process Management Consulting Services – Our subject matter experts can strategize new lpo process efficiencies based on your long-term goals and budgets
• Tri-shore legal outsourcing capabilities – We possess on-shore, near-shore and offshore capabilities to suit client comfort levels and risk appetites.
• Alternative legal outsourcing service delivery models
• Increased flexibility and value of work – With increased flexibility and process ownership, we enable law firms and corporate legal departments to focus on optimizing their business.

Our Offerings:

Services

• eDiscovery Managed Services
• Contract Management
• Research solutions

Technology Solutions

• Contract Analysis
• Next Generation eDiscovery

Infosys BPM Geospatial data services apply digital technology to address the mapping needs of the customers. We have been providing a range of GIS services for 20+ years for our clients globally, resolving their business/IT problems across industry segments such as Utility, Oil & Gas, Telecom, Mining, Transport, and Services through proven Infosys Global Delivery Model. Over the years, we have been involved in delivering geographic information services like mapping, collection, gathering, storing, processing, integrating, managing, analysing, and distributing map data. We have been focusing and investing heavily on project-ready GIS to cater to sudden demand surges and routine challenges from our clients with respect to provisioning, outage, field/fleet operations, disaster, data quality, and so on.

Infosys BPM has a proven GIS Centre of Excellence (CoE), which offers services such as:

• GIS Consulting Services
• Spatial Data Management
• Application Support and Maintenance
• Spatial Data Analysis
• Project/Program Management

To deliver these services, we leverage GIS tools such as:

• AutoCAD — Map 3D
• Esri suite of products — Desktop and Enterprise
• GE Smallworld
• G-Technology

Third-party COTS products built on Esri suite (Schneider ArcFM, Geocortex, Epoch Software, Geofield)

The core competency of Infosys BPM lies in delivering various asset management solutions pertaining to data digitisation, data creation, data migration, spatial modeling, and analytics.

Why us?

Infosys BPM GIS services team possess experienced and highly skilled domain experts with spatial technological background to resolve major challenges across industries. The geospatial data framework operates on a co-creation model built to exceed every requirement and expectation from our clients and partners — data/solutions/integration — and with effective automation delivering lower IT costs, improved availability, and enhanced quality.

How do we deliver value?

Infosys BPM addresses challenges from the clients and delivers processes and strategies in the geospatial ecosystem through:

• A network of more than 30k associates across 10 global locations to deliver measurable benefits to organisations.
• Domain expertise, innovation, and industry experience of 20+ years.
• Long-term and sustainable model with leading navigation industries.
• Competence in working with all industry-standard data models across all phases including design, development, customisation, and implementation.
• Focused technology practices with a global delivery model, integrated domain excellence, and complete project turnkey solution and ownership.
• Expertise in data migration/data load, extensive asset management, value-driven infrastructure, and test automation.
• Industry collaboration and institutional partnerships to derive best practices.

Our Geospatial Data Industrial offerings solutions:

• GIS services in the Telecom sector
• GIS services in the Utilities sector
• GIS services in Navigation
• GIS services in the Energy sector
• GIS services in the Mining sector

Artificial intelligence (AI) and deep learning technologies are powering the next wave of innovation. Global enterprises are increasingly integrating self-learning AI/ML models into their ecosystems to vastly improve operational efficiency, augment human capability, and positively impact the lives of customers. But for any machine-learning (ML) model to succeed, vast volumes of meaningful data are required to ‘train’ the model through a repetitive and time-consuming annotation and labelling process.

Our credentials

We work with several marque brands across the globe in their Al/ML journey and support use cases for several key clients, such as:

• Autonomous driving: HD image and point cloud annotations for a global technology company
• Virtual assistant devices: NLP annotation and audio grading for a US-based hi-tech leader
• Customer support: Conversation generation, categorisation, and intent tagging for a leading US-based telecommunications major
• Mining (autonomous trucks): Drone image segmentation and feature extraction for an Australian mining giant

We are experienced in handling image annotations, work packages, and audio files for clients across the globe, which include:

• 28+ million work packages managed per year
• 150+ million image annotations handled per month
• 1.2+ million audio files processed per month
• Accelerating AI/ML projects through a hybrid model

Our agile operating model enables us to seamlessly work across different annotation platforms in a platform-agnostic way, whether leveraging client-developed in-house tools, open source platforms, or third-party platforms. Here is an overview of the annotation process that is typically followed for creating training data.

Our tie-ups with industry-leading training data platforms allow us to combine human capability with state-of-the-art intelligent automation to increase speed to market and deliver >98% accurate training data output.

Our value propositions

               Flexible and scalable managed annotation services operating model

               Dedicated and trained annotator pool (no crowdsourcing) that works as an extension of the client’s AI team

               Greater than 98% accuracy through robust QA framework

               Greater than 30% faster speeds and higher throughputs using AI-assisted annotation tools

               Agility to switch between a wide variety of third-party and client proprietary annotation platforms

Infosys BPM Analytics Services focus on improving business outcomes for different business units within an organization. We leverage the power of data combined with our domain expertise and technology prowess to unlock business value across enterprises by focusing on business metrics that add to the top-line and profitability of your business.

Why us?

We target business outcomes across the analytics pyramid using our team of in-house experts, extensive domain expertise and industry-leading business intelligent tools and technologies. Through the practice, we provide a range of analytics services – from advisory to model development, support, maintenance and enhancements, and statistics/data science. We drive process optimization and innovation by leveraging:

• Our proven domain expertise: Infosys BPM Analytics teams consist of deep domain experts who bring every business context to life by utilizing our expertise in data extraction, transformation, visualization and advanced statistics to forecast and anticipate trends where needed.
• A metric-driven methodology: Our metric-driven approach lays the foundation for understanding business processes and driving improvements.
• Advanced technology: Our team is ably supported by next-gen digital technology which is applied to all parts of the BPM reporting and analytics lifecycle – from data extraction to visualization, analysis and insight generation. We leverage in-house and licensed and open source tools to shorten the entire data to insights journey.
• People: Our team consists of deep domain expertise who integrate analytics in business processes to bring the client contexts to life by leveraging our expertise in data extraction, transformation, visualization and advanced statistics to forecast and anticipate trends where needed.

Our Offerings

• Analytics-as-a-Service
• Web & Social Media Analytics
• Embedded Analytics
• Marketing & Social Analytics
• Financial Services Analytics
• Fraud Management

At Infosys BPM, we have built capabilities across services and technology to partner with our clients in their procurement transformation journey. Our sourcing and procurement solutions are designed to provide access to advanced AI-based capabilities, enabling faster decision making.

Why us?

Design thinking

We extensively leverage design thinking (DT) during solution development, transition, and stable state operations to better understand and define our client’s underlying needs for sourcing and procurement, rather than just address the stated problems. We design solutions that are ‘fit for purpose’ with clients defining what value is important and then ensuring the value is delivered and recognized.

Artificial intelligence- and robotics-led automation

Infosys BPM leverages “Nia”, a proprietary knowledge-based AI platform that brings machine learning together with the deep knowledge of an organization to drive automation and innovation and provide productivity improvements to the tune of 70%-90% in transactional processes. This automation platform provides productivity improvement ranging from 15-50% while enhancing the effectiveness of procurement processes – both upstream and downstream.

Sourcing and Procurement - Advanced analytics and reporting solutions

Infosys BPM helps organizations improve procurement metrics through descriptive, diagnostic, predictive, and prescriptive analytics solutions. Through advanced analytics in combination with AI, we are now offering Category Digital Cockpit and Procurement Insights services, providing interconnected insights, simulations, and decision support services for senior stakeholders.

Strong category management capabilities

Continued investment in highly experienced skillsets and category councils for complete category coverage across indirect, capex, and many direct categories.

Continued investment in state-of-the-art and futuristic solutions

We have focused groups continually working towards the creation of various new products / services as well as offerings.

Our Offerings :

Value

Category Plans and Execution

Sourcing Support & Tail Spend Management

Supplier Relationship Management

Contract Management Administration

Spend Analytics

Strategy

Procurement Strategy and Consulting Services

Infosys BPM Sales and Fulfillment Services offer an array of services under the value stream of Supply Chain. We customize our services to fit into your business using our sales process optimization. These processes accelerate revenue enhancement and cost containment by controlling the Cost of Goods sold (COG), while keeping a very high focus on the component of customer experience.

Our Offerings

• Pre-Sales
• Sales
• After Sales
• Carbon Footprint Analytics
• Supply Chain Optimization
• Fulfillment
• Business process management for 3PLs
• Managed logistics services

Digital Interactive Services provide a tool agnostic and process-centric approach to enterprises across content management, creative design, multi-channel marketing, social media services, and digital analytics value chains. Our 2000+ strong workforce ensures faster speed to market, greater accuracy of deliverables and enhanced return on marketing investments.

Why us?

Our digital operations framework support clients across industries and provides services that help enterprises transform and thrive in a changing world by co-creating breakthrough digital solutions that combine strategic insights and execution excellence. We help clients renew themselves while also creating new avenues to generate value. Businesses can bank on us to provide strategies, processes, requirements and proven expertise in the digital operations ecosystem. We deliver digital service benefits through:

Centralized Operations Framework

Our centralized digital operations framework with capability to streamline disparate systems, helps enterprises in focusing on core deliverables and not spend excessive time and resources on content creation for a new campaigns or product launches. This helps in reduced time to market, increased digital asset re-use and improved product content engagement.

Enhancing Customer Experience

We bring domain expertise to manage customer experiences across multiple websites and microsites that are customized for different geographies and customers. Our effective & efficient digital process framework, through the 3 E’s [Efficiency, Effectiveness and Experience] helps us to provide top quality and credible product information enabling enhanced customer experience, better sales leads and conversions.

Scalable and Flexible Global Delivery

Our Global delivery model uses a follow-the-sun approach to meet the dynamics of operations. We provide a large range of services and offer a one-stop-shop for everything digital. As a consistently recognized leader in the digital marketing operations space by analysts like Nelson Hall and HFS, we have leveraged our expertise across the digital value chain to deliver compounded benefits to clients. With our scale of operations, HR capabilities and transition credentials, we have managed large scale processes for highly business sensitive clients in complex environments.

Our Offerings :

• eCommerce Services
• Marketplace Management Services
• Marketing Operations

Efficiency and productivity like never before. Savings you couldn't imagine in the past. Unprecedented agility by eliminating effort. And processes that have their own intelligence. This is the future of BPM, and it's already here with Infosys BPM Robotic Process Automation (RPA) solutions.

Why us?

Across industries and functions, business processes management services involve a wide variety of rule-based and knowledge-based work. A large part of this can now be automated by integrating robotic process automation technology - enabling straight through, touchless processes and the remaining value-added work done using deep domain capabilities. The result is a near zero-touch process, ensuring innovative service design, improving efficiency, amplifying business value, and enhancing customer experience.

We reimagine business process management with intelligent process automation – a blend of RPA and artificial intelligence – to deliver an innovative business process service stack, built using thousands of hours of learning and testing, and shaped to perfection in varied and complex client environments. And our clients are already seeing impressive results – from thousands of person-hours saved every day to exponential productivity benefits, and million-dollar savings. If you're looking to experience these outcomes and more, it's time to achieve process perfection through Infosys BPM RPA solutions.

Infosys BPM Robotic Process Automation

We follow a platform and technology agnostic approach to automation that focuses on ensuring metrics improvement, savings, and ROI. We work with our clients to provide the following services:

1. Advisory Services

- Process and Platform Assessments

- Business Case Preparation

- Process Validations and Triage Services

- SoP Creation

- Automation Requirement Capture

2. Pilot and PoCs

- Proof of Concept Creation

- Rapid Prototyping

- RPA Pilot

- RPA Roadmap Creation

- Automation CoE Setup

3. RPA Delivery

- Automation Scripting

- Robot Training

- Testing

- Deployment

- Enhancements

- Project Management

4. Bot Support

- Level – 1 Support

- Level – 2 Support

- Bot Maintenance, Monitoring, Health Check, and Release Management

Supported by over 1000 RPA consultants and developers, our technology capability extends across our proprietary platform AssistEdge as well as leading third-party tools and platforms.

·        Third-party platforms: We have implemented leading third-party platforms, including Automation Anywhere, Blue Prism, Ui Path and WorkFusion for our clients.

·        AssistEdge: Our award-winning, proprietary, multi-functional RPA platform, implemented for over 150 clients worldwide.

With RPA Service Providers, you're armed with process control at three levels:

·        Monitoring performance of an individual robot

·        Monitoring performance at the process level (e.g., AHT, time taken for each task)

·        Control tower capabilities for RPA-enabled process management, including remote start and stop for an individual robot

The automation and control capabilities put together offer a compelling value proposition.

Our People–Process–Technology Framework

To successfully scale an RPA program, experience and value must be combined across the process and technology domain towers under a unified framework.

People: Effective people handling via planned change management and resource allocations:

·        Domain experts

·        Lean / Six Sigma experts

·        Business Analysts

·        Experienced Developers

·         

Process: Visibility into process standardization, transformation projects (in-flight and new), KPIs, and process business criticality factors:

·        Harmonization

·        Standardization

·        Understanding process KPIs

·        Process compliance and controls

·        Rule-based repetitive tasks assessment

·         

Technology: Understanding the RPA platform, client technology landscape, and in-flight projects for effective tools / applications mix and RPA implementation:

·        Technology landscape – bespoke vs. centralized systems

·        Number of systems touched to complete the process

·        Inflight projects

·        RPA tools know how

Do your enterprise/business transformation processes help you to catch the winds of digital disruption happening all around you? Or do they limit your ability to speed ahead? Digital and disruptive new-age landscapes have dramatically accelerated the pace of change for businesses.

Our Business Transformation Approach

In our business transformation services, we apply our diverse stack of tools and accelerators in a fit-for-purpose method to generate meaningful business impact and insights. We identify the problem statement upfront by capturing the real customer/user experience at critical moments of truth before delving deeper with our design thinking approach. Design thinking employs unique and creative techniques which yield guaranteed results. Once the problem statement is clear, we measure, benchmark and design processes so they are ready to transform and bring in more efficiency and effectiveness, and stellar human experiences. Our bespoke processes and digital solutions, full stack of automation solutions, and insight-driven navigation, supported by our change management and program management, helps create sustainable transformations and converts disrupters into opportunities.

Some of the key functional and domain areas where we offer our business process transformation services are corporate functions such as finance and accounting, sourcing and procurement, sales and fulfillment, and industry-specific areas including banking, and insurance. We have developed a proven methodology to catalyze transformation across two key areas: digital process re-engineering and new / existing global business services (GBS).

Our Offerings:

• Digital GBS
• Digital Process Re-engineering

Organisations strive to simplify and digitise their business processes and IT landscape to achieve growth, operational efficiencies, and regulatory compliance. Infosys BPM Master Data Management (MDM) Services and solution streamline business processes with effective governance controls, as well as improve data quality levels for an enterprise.

Our portfolio provides an end-to-end solution for Master Data Management (MDM), covering Advisory, Data Quality Management, and Digital Transformation with continuous MDM operation support. With our digital technology partners, we ensure that our Master Data Management (MDM) program delivers maximum benefits to our clients by improving enterprise operations efficiency and effectiveness.

Our Data Quality Diagnostic tool is a low-investment and quick turnaround diagnostic offering, which focuses on understanding the current data quality levels in an enterprise’s specific master data domain.

Our Master Data Management Service Offerings

We deliver master data management service offerings, covering advisory services, data quality management, and operational support. We customise master data management services to fit our clients’ business needs, delivering clean and unified data for enterprises, as well as helping them achieve effective data governance with continuous data quality improvements.

MDM Advisory

• Maturity assessment
• Business case development
• Strategy and roadmap definition
• Define target operating model
• MDM process blueprinting

Data Quality

• Data quality management
• Data extraction
• Data categorisation
• UNSPSC, e-Class, HTS/ECCN classification
• Data cleansing
• Data Profiling
• Cleanse and standardise
• Deduplication
• Harmonisation
• Data enrichment
• Data preparation for uploads

Ongoing Data Hub Maintenance

• Governance structure and delivery model setup
• Creation of standardised and harmnonised processes
• Data integrity maintenance in ongoing day-to-day operations post initial cleansing

Infosys Learning BPM Services provide an end-to-end service offering for the entire learning value chain. We help clients deploy a cost-effective training landscape for a global audience which is aligned with the business strategy, thereby producing measurable improvements in business performance.

Our services

Our services include:

• Consulting/Strategizing - on-demand-planning and curriculum creation
• Content Design & Development - instructional design, courseware development, content repurposing and content maintenance
• Delivery – virtual Instructor Led Training (vILT) facilitation, delivery partner management, vendor management
• Administration - managing learners, administering learning, helpdesk, reporting / analytics

The team specializes in developing programs which are compliant with all major learning management systems, using authoring tools used in the industry.

Our interactive and innovative learning service deliverables consist of: 

• Instructor Led Trainings (ILTs)
• Web Based Tutorials (WBTs) (HTML5)
• Animated Videos
• Interactive PDFs
• Legacy content conversion to HTML5
• Coffee talk course packages

Why us?

Infosys is a leader in the learning BPM space, offering end-to-end learning services including innovative digital learning solutions for training the clients’ workforce, resulting in greater cost savings and efficiencies. Our experienced team of Learning Process Consultants assist clients redefine their learning landscape by leveraging processes and state-of-the-art technology to produce a full spectrum of high-impact learning solutions.

How the BPM Learning Solutions deliver value?

• Help restructure clients’ learning function into a true integrated business process
• Operational best practices CoE to enable service excellence
• Committed productivity in Learning Administration support
• Improve accuracy TAT through OEMS for learning administration issue resolution
• Defining/Improving service quality metrics and delivering measurable outcomes
• Change management and ongoing governance
• Harmonizing and standardizing the processes

At Infosys BPM, we help enterprises sense, learn, respond and evolve into a Live Enterprise. Powered by a portfolio of Business Process as a Service (BPaaS) solutions, we enable this on a fully managed business outcomes based model. Agile in implementation, and enabling Sentience, Hyper-productivity and an Immersive Experience, these cutting edge solutions are delivered on an AI-first digital transformation model across domains and industry verticals.

Why Us?

We combine digital transformation with domain & operations transformation to enable our clients’ business processes to come Live, and deliver cognitive and digital operations for our clients.

All our Business Process as a Service (BPaaS) solutions have been successfully deployed in leading global organizations and have been proven to unlock immense value for them.

Our Offerings:

• Accounts Payable on Cloud (APOC)
• AI-enabled Annotation Services
• Spend Analytics
• Master Data Management (MDM) Solutions
• Supply Chain Optimization
• Content Marketing Operations
• Web & Social Media Analytics
• Retail Fraud Management Solution
• Telecom Fraud Management Solution
• Carbon Footprint Analytics
• Digital Mortgage Operations
• Marketplace Management Services