End-to-end BPM solutions for telecom and communication service providers cover the full operational stack: from billing and provisioning to vendor management, network inventory, and fraud detection so teams can focus on growth rather than firefighting. CSPs provide a comprehensive array of telecommunications services, including voice and video calling, instant messaging, email, and collaboration tools. BPM offerings include order & provisioning management, inventory & asset management, invoice processing, payment management, cost allocation, dispute management, vendor management, and reporting for internet service providers. Infosys BPM works with wireline, wireless, and cable operators to close operational gaps. Our offerings for the communication services sector include network operations centre management, cloud and telecom expense management, telecom revenue assurance and maximisation, network planning & design, and telecom fraud guard — delivering outcomes such as 28% cost reduction, 80% fewer fraud-related complaint calls, and a 40% increase in digital sales for regional telecom operators.

Amid the digital consumer revolution, the CPG industry faces disruptions that demand innovative solutions. E-commerce and social media have transformed the way consumers engage with brands. As global factors impact consumer spending and increase operational costs, Consumer Packaged Goods (CPG) organizations are compelled to prioritize efficiency and cash conservation for survival. Infosys BPM offers a comprehensive suite of solutions, including Master Data Management (MDM), Trade Promotions Management (TPM), Logistics Control Tower and Advanced Analytics, to help generate insights about consumer behavior, enable supply chain visibility, reduce cost to serve, and improve business performance. CPG solutions and services help organizations optimize planning, procurement, manufacturing, fulfilment, customer engagement, and enterprise operations. The industry-focused approach combines domain expertise, automation, analytics, and AI to improve agility, reduce costs, and accelerate growth — with past engagements delivering 40–65% reduction in cost to serve, 20–45% improvement in people productivity, and 50–65% faster order processing.

Worldwide, educational institutions and the corporate sector have embarked on a transformative journey, adopting and integrating new-age learning with digital technologies. The importance of technology in education and learning is undoubtedly the ability to reach more learners faster as well as enhance their experience. With 'learning on the go' gaining fast acceptance, students and working professionals are looking for flexibility in and accessibility to learning resources — driving adoption of asynchronous learning models, flipped classroom models, and fail-and-learn scenarios. Offerings include a next-generation AI-enabled assessment platform, gamification services, learner segmentation & recommendation services, and smart virtual event hosting through Infosys Meridian. These learning assessment platform services help in reducing time, effort, and costs by 60% while conducting secure online assessments for hiring or people development. Leading universities and global organisations use these Edutech services for learning purposes, combining deep domain knowledge and strategic programs across different industries to enhance productivity and cost efficiency.

Energy and utilities companies are navigating an unprecedented convergence of pressures — fluctuating commodity prices, accelerating grid decarbonisation, rising regulatory complexity, and growing customer expectations. Infosys BPM's energy & utility business process services are built to absorb that operational complexity — combining GIS data management, AI-powered forecasting, master data management, and generative AI capabilities to help energy companies reduce costs, improve efficiency, and focus on their core mission. Integrated solutions cover all areas of energy & utilities: oil & gas exploration, production, transmission, sales, and marketing. Key capabilities include master data management, generative AI business operations, GIS data management, management information & analytics, forecasting & planning, and network inventory management. Our integrated solutions cover NERC CIP, FERC, EPA environmental compliance, and state PUC requirements, with a global delivery model spanning 50+ countries. Client outcomes include $37Mn in inventory rebalancing, $52Mn in inventory reduction, and recognised leadership in ISG Provider Lens™ Power and Utilities Intelligent Business Process Management Services.

Margin pressures and regulatory changes are forcing financial services enterprises to reassess their business operations and technologies, particularly through BPM solutions. Business process management (BPM) in financial services is now essential for organizations aiming to transform operating models, improve business performance, and standardize processes with reduced costs, while ensuring regulatory compliance. Comprehensive BPM services cover vital customer segments including retail banking, mortgages & consumer finance, commercial & business banking, cards & payments, market data services, AML & KYC compliance, investment banking & broker dealer operations, asset management, and wealth management. Enterprise services span fund accounting, investment accounting, trade accounting, procure to pay, order to cash, regulatory reporting, financial planning & analysis, talent acquisition, HR administration, payroll, legal process outsourcing, and contract lifecycle management. Recognized as a Leader in Everest Group Capital Markets Operations PEAK Matrix® and NelsonHall NEAT for Cloud Services, SaaS and BPaaS in Financial Services, Infosys BPM helps organizations optimize workflows and amplify operational excellence across the entire spectrum of financial operations.

Combining strong domain expertise, flexible operating model, and integrated IT-BPM solutions, healthcare BPO services are designed to transform operating models, improve business performance, and standardize processes with reduced costs for healthcare providers and organizations. Comprehensive end-to-end BPO services encompass benefits administration, member management, claims administration, provider data management, analytics, appeals processing, and clinical services — serving 30M+ health plan memberships across 19 states, processing 26M+ claims annually, and handling 1.5M+ appeal transactions across 50 states. The healthcare business process outsourcing model is designed around HIPAA, HITECH, CMS, and state-specific privacy requirements, with compliance embedded into every SLA. Services span claims administration, benefit administration, member management, provider management, clinical services, and customer experience — leveraging AI-powered workflow management to reduce manual effort. Payer-specific solutions support Medicare Advantage, Medicaid, and commercial lines, while provider solutions cover revenue cycle management and provider data accuracy to support value-based care transitions.

The robust Infosys BPM Insurance practice — comprising a dedicated team of 1,400+ seasoned professionals — has consistently delivered impactful results. With innovative insurance business process management solutions, Infosys BPM has partnered with over 45 insurers to strategically curtail their operational expenditures. The collaborative approach not only focuses on cost reduction but also propels a transformative journey for insurers, aligning their business processes to meet and exceed market demands, customer expectations, and the evolving needs of intermediaries. Offerings for the Insurance sector cover several lines of businesses including Property Insurance, Package Insurance, D&O Insurance, General Liability, Workers Compensation, Medical Professional Liability, Life Insurance, Annuities, Retirements, and Reinsurance. Service offerings span Property and Casualty, Life/Annuity and Retirement, and Reinsurance, supported by proprietary platforms including Infosys McCamish — recognized as a Leader in ISG Provider Lens™ Insurance Platform Solutions for Life and Retirement.

Infosys BPM logistics BPO services support global enterprises outsourcing their logistics operations and logistics service providers outsourcing their back-office, with end-to-end logistics process outsourcing across transport planning, freight claims, global trade, warehouse operations, analytics, and compliance management. The integrated delivery model combines deep domain expertise, AI-led operational intelligence, and a global delivery footprint across 10+ delivery centers employing 1,000+ logistics professionals — serving enterprises in retail, CPG, manufacturing, e-commerce, and pharmaceuticals, alongside 3PLs, shipping lines, freight forwarders, and multi-modal transportation operators. Measurable client outcomes include 3–5% transport cost reduction, 30–35% carbon reduction, 20–25% improvement in CCFOT (customer case fill on time), and 30–40% improvement in contract and statutory compliance. Services cover transport planning & execution, freight claims management, global trade management, analytics & design, compliance management, warehouse management support, logistics sourcing, and master data management — with multi-jurisdiction regulatory compliance spanning US DSCSA, EU CSDDD, and UK MHRA distribution rules.

Manufacturing enterprises are under mounting pressure to modernise operations, reduce cost-to-serve, and adopt AI-driven capabilities — all while managing supply chain volatility, quality compliance demands, and the transition to Industry 5.0. Infosys BPM's manufacturing industry BPM services combine domain-led process management, advanced analytics, and intelligent automation across engineering, supply chain, quality, and aftersales operations to deliver measurable outcomes at enterprise scale. Key customer successes include $37Mn in inventory rebalancing, $52Mn in inventory reduction, 88.8% reduction in warranty debit process cycle time, and 100% digitization of Repair & Overhaul contracts for an aerospace multinational. The manufacturing service value chain spans product development & engineering, supply chain operations, manufacturing/IS, sales & marketing, and aftersales. AI innovations deliver 15% improvement in asset reliability, 20% increase in asset life, 70–85% reduction in inspection time, 50% faster audits with 90%+ accuracy, and up to 40% automation-led FTE productivity. Offerings include Manufacturing Operation Support Services, Plant Asset Management, Quality Management Systems, Engineering Process Support Services, and Engineering Specification Management.

Media and entertainment solutions help content businesses across television, film, music, OTT, publishing, gaming, and digital media create, distribute, and monetise content for increasingly digital-native audiences. The industry is dynamic, shaped by evolving consumer preferences, global trends, and constant technology change — making content creation, distribution, and audience engagement decisive. Infosys BPM empowers media and entertainment companies to deliver seamless, personalised experiences by powering businesses with intelligent digital interventions and process automation, with experience working with over 50 global media and entertainment clients and a team of over 1,000 SMEs. Specialised offerings cover Studio & Networks, Publishing, New Media, and Social Media Operations — modernising content operations, audience engagement, distribution and rights management, and customer experience for media subscribers. Differentiation is achieved through three strategic themes: optimizing efficiency, enhancing customer experience, and driving growth through transformation. Key client outcomes include over $1.33 million in savings for a multinational mass media conglomerate and augmented customer satisfaction scores of 6.8 on a scale of 7 for a leading media brand.

The resources industry is going through a global shift of reinventing their business processes by implementing technological interventions. Key challenges faced by resources companies include ESG (environmental, social, and governance), the need for a transparent and controlled supply chain, workplace virtualization, automation and digitalization for improved safety and efficiency, and AI and automation for prescriptive and advanced analytics. Infosys BPM has crafted a dominant presence in the resources industry with years of experience, delivering $750Mn+ in savings for a large gold mining corporation over five years and $350Mn+ in cumulative savings for one of the world's largest metal and mining corporations. The service catalog spans planning (financial modeling, budgeting & forecasting, mining development operations), design & surveying (data analytics and survey including drone and on-field), development & production (site inspection/ore quality testing, MIS reporting, warehouse operations), and asset & inventory management. Enterprise functions cover finance, human resources, legal & compliance, and indirect procurement — with 75% automation of purchase orders achieved for a pioneer in metals and mining.

Infosys BPM's retail outsourcing services help navigate the future of retail through Retail.Nxt, a practitioner-led approach to building sentient, responsive, and agile retail operations. Powered by the Live Enterprise digital framework, retail BPM solutions augment core business processes across merchandising, supply chain, customer management, and more — driving efficiency, effectiveness, and competitiveness at every step. With 20+ years of proven experience, Infosys BPM has transformed value chains for top global retailers, building strong expertise across groceries, electronics, apparel/footwear, beauty and health, stationery, quick-service restaurants, and outdoor recreation. Retail BPM services are structured across Plan (Merchandising), Buy (Category Management), Move (Supply Chain), and Sell (Omnichannel and Digital Marketing) — covering range & promo planning, inventory management, supply chain optimization, customer management, loyalty management, and digital campaigns. Past engagements deliver 40–65% reduction in cost to serve, 20–45% improvement in people productivity, over 15% reduction in potential fraud, and 40% increase in speed to market in e-commerce operations.

Infosys BPM's services practice is focused on industries such as Hospitality, Real Estate, Professional Services, and Transportation and Logistics. A Center of Excellence (CoE) for each sector develops industry-specific solutions and identifies nuances of enterprise transactional processes, while also designing training modules to train and certify professionals before starting client operations. The comprehensive range of solutions encompasses sourcing services, customer service, digital marketing, order acquisition, shipment & delivery, supply chain, master data management, procure to pay, reconciliations & accounting, advertising OTC, and many more. By aligning strategies with the specific demands of each services sub-sector, Infosys BPM enables businesses to optimize their processes, adapt to evolving market dynamics, and deliver exceptional customer experiences. Offerings for hospitality cover franchise helpdesk, billing & invoicing, and digital marketing; real estate services include financial planning & analysis, procurement operations, and HR platform-based operations; while media and communications sub-sectors are supported with advertising OTC, circulation OTC, and service desk capabilities.

The travel and hospitality industry faces a myriad of challenges, from rising costs and intense competition to sustainability and changing customer expectations. Infosys BPM is uniquely positioned to address these challenges — leveraging advanced technologies and industry expertise to offer solutions that streamline operations, improve efficiency, and enhance customer satisfaction. With 4,000+ dedicated T&H professionals, 50+ global travel & hospitality clients, and presence across 45+ global locations in 16 countries, the practice spans long-term engagements with major OEMs, airframers, airlines, and OTAs. Technology and outsourcing expertise spans finance, sourcing & procurement, MRO (maintenance, repair, overhaul), customer care, human resources, reservations, scheduling, fares & revenue, flight & crew operations, passenger experience, and IT and infrastructure management. Specialized offerings include Airline Cargo, Airport Operations Workforce Management, Fraud Detection & Analytics, Maintenance Repair Overhaul (MRO), OTA Trust & Safety, T&H Digital Marketing, T&H Legal, and T&H Loyalty — delivering outcomes across fraud prevention, supply chain efficiency, and passenger experience.

Data annotation services for AI/ML model training, covering image, text, audio, and video labelling at enterprise scale. Delivers data preparation and labeling services supporting machine learning model development and training through managed data analytics and content annotation operations.

Advanced analytics services applied to business processes to generate insights, improve decision-making, and drive operational performance. Leverages business intelligence and data analytics capabilities to monitor process performance, identify optimization opportunities, and support data-driven business process improvements.

Cloud-based BPaaS offerings that deliver standardised, technology-enabled business processes on a subscription or outcome-based model. Provides managed business process outsourcing and service delivery operations through cloud-native platforms enabling flexible, scalable, and cost-effective process service delivery.

End-to-end business transformation services that reimagine processes, operating models, and technology to deliver sustainable enterprise change. Provides comprehensive transformation advisory spanning strategy, change management, project delivery, and digital enablement to enable enterprise-wide organizational and operational transformation.

Customer experience outsourcing services combining human agents and AI-driven solutions to deliver seamless customer support across channels. Provides managed contact center operations, omnichannel case management, and complaint handling integrated with intelligent automation to enhance customer service delivery.

Digital experience and interactive services that help enterprises design and deliver engaging, design-led customer and employee experiences. Combines digital marketing capabilities with customer experience design and digital-enabled communication to create seamless, interactive engagement across enterprise touchpoints.

End-to-end finance and accounting outsourcing services leveraging AI to streamline processes such as accounts payable, accounts receivable, and financial reporting. Delivers comprehensive coverage of accounting operations, financial closing cycles, and reporting functions through managed service delivery and continuous operational support.

Services to help organizations detect, prevent, and manage financial crime risks including AML, KYC, and fraud management. Delivers comprehensive financial crime operations capabilities with focus on transaction monitoring, customer due diligence, and fraud detection and prevention programs.

Generative AI services that embed large language models and AI agents into enterprise business processes to drive intelligent automation and innovation. Delivers AI strategy and transformation services focused on generative AI implementation enabling intelligent process automation, content generation, and decision support capabilities.

Geospatial data processing and analytics services that help organisations extract value from location-based data for operational and strategic decisions. Delivers specialized data analytics and processing services for geospatial information supporting location-based operational optimization and strategic decision-making.

Advisory and setup services for establishing and scaling Global Capability Centers (GCCs) that serve as strategic offshore hubs for enterprise clients. Provides strategic advisory and operational support for global business services delivery transformation enabling organizations to establish and scale offshore capability centers.

HR outsourcing services covering the full employee lifecycle, from talent acquisition and onboarding to payroll and HR analytics. Provides end-to-end human capital management services integrated with business process outsourcing and service delivery operations to support enterprise workforce administration and strategic HR functions.

Managed learning and training outsourcing services that design, develop, and deliver workforce learning programmes at scale. Delivers comprehensive learning and development service offerings covering instructional design, program development, and training delivery as a managed service.

Legal process outsourcing services including contract management, legal research, compliance support, and document review. Provides specialized business process outsourcing for legal function support enabling efficient contract administration, legal research execution, and compliance documentation services.

Services to establish, govern, and maintain consistent and accurate master data across enterprise systems and processes. Covers data architecture, governance execution, and operational stewardship to ensure master and reference data quality and integrity across the organization.

RPA services that automate repetitive, rule-based business processes using software robots to reduce cost and increase accuracy. Delivers intelligent process automation through robotic process automation implementation enabling enterprise-wide workflow automation and operational efficiency gains.

Outsourced sales operations and commercial support services to drive revenue growth and improve customer acquisition. Delivers managed sales execution, operations support, and CRM enablement as a service to accelerate revenue performance and optimize commercial effectiveness.

Procurement outsourcing services spanning strategic sourcing, supplier management, and purchase-to-pay operations. Delivers managed procurement execution including category management, supplier engagement, and end-to-end P2P process operations.

End-to-end supply chain outsourcing services covering planning, logistics, and fulfilment to enhance operational efficiency. Provides comprehensive supply chain service delivery spanning design and network optimization, demand and supply planning, logistics operations, and warehouse management to optimize end-to-end supply chain performance.

Content moderation and trust-and-safety services that help platforms protect users from harmful content and ensure policy compliance. Combines compliance support with customer service delivery to manage community safety, content governance, and user protection at scale.