Founded in 2011 by Philippe and Frédéric — two partners who first worked together at Fnac — OPM Conseil was built on a simple imperative: pragmatism. Philippe brought nearly 30 years of operational management experience in Supply Chain, Projects, and Services within large groups. Frédéric brought a rare combination of major international consulting firm expertise and direct retail leadership as Director of Shopping Centres at Mercialys (Casino Group). Together, they built a firm whose name says it all: OPERATIONS PERFORMANCE MANAGEMENT. Our consultants all hold double profiles — they have led operational teams in Industry, Retail, or Services before becoming advisors. That field-first pedigree means our recommendations are always grounded in what is actually implementable. Headquartered in Paris and Boulogne-Billancourt, we serve clients across retail, distribution, industrial, digital, and services sectors.

We are a compact team of senior consultants, each with deep operational roots. Before joining OPM, our experts ran supply chains, managed logistics centres, led transformation programmes, and held P&L responsibility in major corporations. This is not background detail — it is our core differentiator. When we walk into a warehouse, a distribution centre, or a boardroom, we understand the trade-offs that textbook consultants miss. We do not just design strategies; we have lived their implementation. Our team includes profiles trained at McKinsey, FNAC, Carrefour, Johnson & Johnson, and luxury logistics — united by a shared belief that the best consulting is both visionary and deeply realistic.

We work at the crossroads of strategic consulting and operational deployment across three core practice areas. In Supply Chain & Operations, we optimise logistics flows, conduct audits, redesign procurement rules, manage WMS selections, and embed lean thinking into physical sites. In Services to Customers, we help companies define their service promise, restructure after-sales organisations, build economic models for service policy, and manage tenders for outsourced service providers. In Synergies & Growth, we support development planning, turnaround modelling, post-merger integration, organisational transformation, marketing positioning, and new market penetration strategies. At every stage, we combine quantitative modelling with hands-on implementation support — going beyond the slide deck to deliver measurable results.

We exist to bridge the gap between strategic ambition and operational reality. Too many consulting engagements end with a well-crafted report that gathers dust. Our purpose is different: to ensure that every recommendation we make can actually be implemented, measured, and sustained. We adapt our approach to each client's specific challenges, ground our advice in data and field experience, and stay engaged through to execution. That is how we create lasting value — not just good ideas.

Pragmatism is our founding principle — we are visionary in anticipating challenges and realistic in solving them. Expertise is non-negotiable: our consultants have held the operational roles they now advise on, and that depth shows in every engagement. Independence is a point of honour: we have entered into no agreements with software publishers or service providers, which means our recommendations are never influenced by commercial relationships. We tell clients what they need to hear, not what is convenient.

What sets OPM Conseil apart is the double profile of every consultant on our team — former operators who became expert advisors. We offer sector expertise and genuine field experience across retail, industry, and services. We build customised solutions tailored to your specific challenges, not generic frameworks. Our approach is pragmatic and results-driven: we model economic scenarios, identify the highest-impact opportunities, and follow through to implementation. We are also completely independent — no vendor partnerships, no hidden agendas. And because we are a focused boutique, you always work with senior consultants, not a junior team.