Design and deployment of customer service strategies, including service promise definition, after-sales service optimisation, economic modelling, provider tenders, and implementation support. Addresses customer relations organisation and service promise definition across multiple sectors including plasturgy, building, distribution, plumbing and heating, and extended warranty environments. Demonstrated through client engagements covering service promise and customer relations organisation in plasturgy and building/distribution industries, after-sales service optimisation in plumbing and heating sectors, economic performance audits for eco-organisations, and implementation support for insurance and extended warranty providers.

End-to-end optimisation of supply chain and logistics operations, from strategic master planning and audits through to WMS selection, lean centre design, and implementation support. Encompasses supply chain master planning, logistics audits, transport audits, procurement rules review, stock level organisation, WMS and IT transformation, and lean centre development with tailor-made training. Delivered through client engagements including supply chain master planning for building sector clients, logistics audits for cosmetics and glass industries, procurement rules review for laboratory equipment suppliers, stock level optimisation for public hospitals, WMS and IT transformation for pharmaceutical companies, and lean and logistics centre development for home furnishings clients with sector-specific training.

Strategic growth and transformation consulting covering development planning, turnaround modelling, post-merger integration, organisational transformation, marketing positioning, and new market entry. Supports clients in defining growth strategies, executing business turnarounds with economic modelling, integrating merged entities, transforming organisational structures and operating models, repositioning in target markets, and entering new markets. Delivered across diverse sectors including media and digital press with development plans and growth strategies, textile sector turnarounds with economic modelling, BTB and BTC service company transformations, digital real estate post-merger integration, commercial real estate marketing repositioning, and new market penetration strategies for promotions and transactions sectors.