Origin provides focused consulting services and project support aimed at nurturing an efficient, effective utility business operation and delighting customers. Services address tactical and strategic client initiatives for any size utility — aligning technology to business process to optimize efficiencies and enabling utility resources to focus on higher-level operational refinements that lead to greater savings. Origin's engagement methodology, onPoint, is a collaborative framework developed over time with best practices and disciplined performance management. Designed to work within each client's governance culture, onPoint ensures all parties remain aligned throughout the project. Accommodation to each client's unique business model and culture is the only way to achieve lasting positive impact.

Specializing in Oracle Energy & Water software implementations and Infor Enterprise utility CIS implementations, Origin delivers end-to-end system rollouts, version upgrades, and ongoing application optimization for utilities of all sizes. The team has been supporting Oracle CIS for over 25 years, covering the full range of Oracle Energy and Water products including CC&B, C2M, MDM, MWM, ODM, and CSS — along with Infor Utility Billing deployments for municipal utilities since 2019. Projects span utility billing, meter data management, field service management, mobile workforce management, IVR payments, collections configuration, GIS integrations, and AMI enablement. Origin's deep platform expertise and industry-native team — averaging over 11 years of utility sector experience — ensures implementations are aligned to each utility's regulatory, technical, and operational environment.

SmartCity Suite is a comprehensive, forward-thinking suite of Meter to Cash (M2C) products built on Oracle Customer to Meter (C2M) — Gartner's top-rated CIS application — and designed to enable utilities to focus on their customers. The integrated suite includes Utility Billing (OriginCIS), Meter Data Management, Field Service Management (OriginFSM), Customer Self-Service Portal (OriginCX), Payments (OriginPay), Business Analytics (OriginBA), and Digital Experience (OriginDX). The platform is pre-configured with industry best practices and is PCI Level 1 and SOC2 Type 2 compliant. Available as a hosted SaaS cloud application and fully supported 24/7/365 via SmartOps, SmartCity Suite improves billing accuracy and revenue collection, reduces customer friction, and introduces operational efficiency across all utility touchpoints. Individual applications (OriginCX, OriginFSM, OriginIVR, and others) are also available à la carte to augment existing Oracle CIS portfolios.

SmartOps provides round-the-clock managed support coverage across multiple countries and time zones, ensuring that utility billing operations are constantly monitored and resilient. Origin proactively executes and tracks batch processes and receives real-time alerts for outages, performance issues, or anomalies to minimize downtime and maintain business operations reliability. Origin SmartOps efficiently manages all client inquiries, system adjustments, configurations, and enhancement requests. As a fully managed service wrapped around the SmartCity Suite and Oracle CIS environments, SmartOps enables utilities to operate with confidence while focusing internal resources on higher-value business activities. A proprietary 24/7 managed operations and support platform that monitors, maintains, and optimizes utility business operations, application performance, batch processing, and system administration.