Life science companies are having to create new business models to remain relevant and competitive.

Major trends like digitization, health system unaffordability, advances in life science company portfolios and wellness and prevention are changing healthcare.

Life science companies are responding by creating the next-generation of business model.

PEN exists to help create the next-generation models.

How we help life sciences companies

PEN supports life sciences companies to realise new business models, from start to finish.

Here’s how we do it:

Digital health technologies that support core products and create new value

Launch digital health solutions that solve unmet customer needs and help you to achieve your business goals

Propositions that combine products, services and solutions to improve healthcare

Develop new business models that translate data, services and solutions into value for patients and providers

Commercial agreements that remunerate outcomes through innovative contracting

Build partnerships with healthcare systems that open the door to new value and a sustainable future

Engagement models that deliver differentiating and valuable experiences

Create patient and customer experiences that increase brand preference, loyalty and advocacy

Agile operating models integrated with customer and patient journeys

Reconfigure your operating model to bring new patient and customer experiences to life

Digital and data based commercial operations that improve decision making

Generate data and evidence that proves the value you create for patients, customers and your organisation

Bank on our expertise

Whatever your focus, our consultants have the retail banking knowledge and expertise to make real change happen. We work with:

• High Street Banks
• Payment and Card Providers
• SME and Business Banks
• Building Societies
• Service Providers
• Challenger Banks

Helping protect your priorities

Whether you are an Insurer, Reinsurer, Broker or something in between - unprecedented change is already impacting your business. 

Digitisation, changing client & employee expectations, and shareholder demands for growth will not abated. All of which is compounded by macro-economic factors that mean competition is fiercer than ever. 

Our specialists have the experience and expertise to help you navigate this new normal. We work with:

• General Insurers
• London Market & Commercial Lines Carriers
• Brokers

Our team of industry specialists have decades of experience

We thrive on helping wealth & asset managers solve their most important strategic and tactical challenges. We do this because we believe that all investors should have access to sustainable, effective soutions that are delivered with their needs and experience fully considered.

Why we're the better choice

• We provide each and every client with a dynamic and personable team who know your industry inside out
• Our approach is tailored to each individual client – we’ll never provide ‘off the shelf’ advice
• We’re interested in maximum impact. We’ll always look for the most effective route to solve a client’s particular problem
• We’ve built trust and loyalty in existing clients. This is demonstrated through the ongoing relationships we enjoy and the word-of-mouth recommendations we receive
• We are confident about what we can do, and we’re honest about what we can’t. Our priority is delivering excellent client outcomes – if we ever feel unqualified to help, we’ll always be transparent

Becoming a Digital organisation requires so much more than a mastery of technology and a few journey maps. It starts with intent and clarity of purpose, requires a harmonisation of your operational set up with your customers needs and only really works when your people completely understand what customer centricity means and are equipped with the skills to play their part in delivering it.

At the heart of all our work is our CX and Digital framework. Providing a rigorous structure around which customer and employee experiences can be created and managed it also enables organisations to continuously improve their performance through Digital and traditional channels.

The components of our CX and digital framework

Purpose and strategy - articulating the role an organisation has in the life of its customers, and the application of resources to purposefully achieve customer outcomes

Design and UX - creating end-to-end journeys which consistently deliver an organisation’s purpose to customers no matter how they choose to interact with you

Operations and digital capabilities - aligning and managing operations, processes and supporting technologies to consistently meet or exceed customer expectations across all service channels

People and culture - creating the capabilities, culture and motivation in your workforce to build and deliver the experience to meet your customer’s expectations in the modern omnichannel age

Measurement and governance - measuring experience and driving continuous agile improvement across all customer touchpoints

Return on investment - helping organisations deliver the degree of advocacy and intended experience to customers and employees

We don’t turn up armed with a predefined model and set of templates. Calling on the experience of our team, our commitment to clients is to listen, understand, debate, and develop solutions collaboratively, recognizing that clients’ needs differ depending on the specifics of their situation and the nuances of the industries within which they operate.

The components of our operations and automation framework

• Operational strategy & future of work – We help organizations define how their business will operate in terms of their People, Technology, and Workplaces 

• Operating model & organizational design – We help organizations to create, revisit and evolve their operating models to support the delivery of their strategic objectives. 

• Governance, control & quality –  We help organizations to manage operational risks associated with their businesses and to become more resilient through better governance, controls, and quality

• Operational efficiency & automation – We deliver operational improvements and efficiency gains through the effective use of technology, including designing, selecting, and managing the implementation of new solutions and processes.

Helping clients deliver lasting and effective change is at the core of our business.

Whether that’s helping clients to fine-tune, transform or build effective change capabilities, or setting up and delivering change programmes with certainty.

Our teams provide guidance and support across the end-to-end change lifecycle and ensure our clients deploy optimal change operations, enabling organisations to change with greater confidence and derive greater value for money from their change functions.

The components of our change delivery and capability framework

• Optimising Change Effectiveness – We provide clients with the structure, capabilities and expertise to enhance their approach to change. Our goal is to deliver certainty so that organisations can run efficient change functions that provide value for money and are fully aligned with their business priorities
• Programme Set-up and Run – We design, mobilise, manage and deliver complex, business critical transformation programmes, often multi-year, large scale and cross-border
• Programme Review and Rescue – We identify the reasons why our clients change programmes are not performing as they should, defining the path to Green and then driving the solution through to success

We can help you on your journey towards being a data-driven organisation utilising our proven Data Governance and Technology frameworks to mobilise or enhance your data initiatives.

The components of our data and technology framework

• Data Strategy - articulating the importance of data in an organisation and setting the direction of travel in utilising data to support the overall business strategy
• Data Architecture - identifying and documenting the right business domains to manage and govern and controlling the critical data sets that are used in key business functions and processes
• Data Quality - developing a data quality Framework and then applying that to the critical data that your business needs to function
• Technology - using out expertise in helping organisations evaluate, select and implement the right data tools for the right purpose at the right cost
• Data Operating Model - designing and implementing an effective Data Operating Model (DOM) that is that will increase Customer satisfaction, facilitate growth and improve operational efficiency through the use of more accurate and timely data
• Data Governance - helping organisations create/enhance a data governance framework that improves trust in data and simplifies compliance