Never has the industry undergone such profound changes. Today’s uncertain economy, crucial regulatory and funding challenges, and the volatile nature of innovations and customer behavior mean that financial services have hit a critical point. Banking and insurance transformation has been further accelerated by new competitors and technology-led disruption of financial services. And tomorrow? The main question will be how fast and how far the industry will evolve. After all, this is not the first time change has been heralded in the financial services sector, with little impact on customer and service provider behavior.

Discover the key ideas and stakes driving our engagements in financial services:

·     C&IB: tomorrow’s operating models

·     Account manager 3.0 in retail banking

·     100% digital banking: innovation, lab & experimentation

·     Digital insurance

·     IFRS 9, BCBS 239…: implementing new financial norms & standards

·     Compliance: MiFID & other regulations

It’s an adapt or die environment. In a context fueled by digital disruption, leading manufacturers must challenge strategies and constantly rethink business models to maintain and strengthen competitiveness. This means cultivating innovation, improving flexibility and promoting productivity to guarantee sustainable performance. The solution? Companies have to deliver value and achieve operational success beyond tomorrow. Success based on collaborative spirit, pragmatic thinking and results-driven methodology.

Discover the key ideas and stakes driving our engagements in manufacturing:

·     Connected vehicles: by mastering technological choices & adapting their organization, auto makers have the opportunity to generate additional revenues and strengthen direct relationship with their customers

·     Digital Pharmacy: Digital transformation to become a major health partner of the patient journey, beyond optimizing performance

Welcome to tomorrow. A world where energy & utilities are both global and local, more sustainable and digital. A world open to those industry players who manage to reinvent themselves successfully. This involves three key actions: pioneering new energy systems, navigating the resources revolution, and building the smart cities and homes of the future. New service opportunities and streamlined asset management provided by data and IoT will be fundamental to powering tomorrow’s world. Starting today.

Discover the key ideas and stakes driving our engagements in energy and utilities:

·     Transforming value proposition and organizing key energy & utilities players in the new energy era

·     Industrial IoT & 4.0 infrastructures

·     Creating value through data in asset management and new customer services

·     Positioning energy & utilities players in smart cities

More competitive than ever, the transportation sector is undergoing profound changes. Daily mobility such as long-distance mobility faces several challenges: market opening, new digital entrants, post-COVID adaptations, energy crisis, etc.

Wavestone supports mobility players in accelerating their digital transformation to:  

·     Organize resilient and agile systems 

·     Achieve operational excellence 

·     Deploy innovative offers and customized customer experience 

·     Adapt their value proposition to market trends

Taking up the challenges of mobility

In cities, transportation services are looking for new models and new offers to improve their services’ quality while controlling costs. We help operators, distributors, infrastructure managers and local authorities to turn digital innovation into value for the transport industry and their customers. 

The combination of our business and technological know-how allows us to act in the following key topics:

·     DEVELOPING NEW OFFERS AND NEW SERVICES

·     IMPROVING THE PHYSICAL AND DIGITAL CUSTOMER EXPERIENCE

·     IMPLEMENTING "MOBILITY AS A SERVICE"

·     OPTIMIZING THE PERFORMANCE OF NETWORK PRODUCTION AND OPERATION

·     MANAGING ASSETS AND DEPLOYING JUST-IN-TIME MAINTENANCE

·     PROMOTING THE ECOLOGICAL TRANSITION AND NEW MOBILITIES

A booming digital transformation of the public sector

The time for thought is over. Government and public sector bodies want to deliver the reforms. Reforms that are handled in-house, with tangible results and limited cost. Citizens expect easy access to government information and easier communication with public institutions.

This essentially requires transformation that can borrow from private sector practices to enhance processes and IT systems. Innovation in design and digital combined with data science will produce sustainable improvements, focused on value-for-money, effectiveness and customer experience.

The key ideas and stakes driving our engagements in the public sector:

At European level, Wavestone also leverages its experience and know-how on industry and public sector issues to provide innovative services to the European Institutions. Our dedicated European Services desk collaborates with Wavestone global network of experts and coordinates the delivery of services and solutions towards the European Institutions. Our teams, based across Europe, have proven experience in offering services in the areas of:

·     Digitalisation of urban mobility;

·     eGovernment policy and interoperability;

·     Big Data and B2B platforms for connected and automated systems;

·     Impact Assessments and evaluations of proposed EU legislations;

·     Policy studies across different domains: Digital Single Market, Financial Services, Justice and Home Affairs, Transportation, Cybersecurity and Energy.

At national level, Wavestone and its Public Sector & International Institutions teams work on a variety of subjects and areas:

1.    Data science strategy for improved public services

2.    State reform enhancement through innovation

3.    Police 3.0

4.    Smart cities

Innovation is becoming critical in an increasingly digitalized luxury sector

The historical players in the luxury sector are characterized by an offer of rare products and exclusive services, supported by a privileged shopping experience. This sector has not been spared by the recent years’ major changes:

·     Digitalization of sales channels

·     More and more demanding customers

·     New environmental challenges

·     New players breaking the current market codes

Innovation is becoming the key element of differentiation for luxury brands. It is necessary to attract and retain customers who are looking for new personalized experiences, who are mindful toward brands’ social and ecological commitments, and ultra-connected in various channels: physical stores, e-commerce sites, social networks, metavers, etc.

We support you in the design of your new luxury offers

Our business, technology and sustainability experts address all your transformation issues:

EQUIP YOUR ORGANIZATIONS WITH TOOLS AND PROCESSES TO IMPROVE THE TIME-TO-MARKET

We support you in unifying your organization’s sales channels by offering a 360° approach:

·     The framing, design and prototyping of different multi-channel customer journeys, according to the sector’s customer typologies

·     The deployment of new digital platforms, oriented to the luxury industry, to support this omnichannel approach while taking into account the specificities of the sector

·     Change management support for the adoption of new platforms and services by the teams

DEEPEN YOUR CUSTOMERS' KNOWLEDGE THANKS TO DATA

DEVELOP NEW LUXURY OFFERS TO CONQUER NEW MARKETS AND CUSTOMER SEGMENTS

Customer expectations are higher than ever on experience or offers, and so is the volume of data sourced from digital channels. The opportunities open to companies are also greater than ever: to transform marketing, sales and customer relationship roles. To pioneer a unique multichannel customer experience. To create high-performance, personalized digital channels. To streamline channel management with a view to improving efficiency. Tomorrow’s leaders will capitalize on the need for change today.

Discover the key ideas and stakes driving our engagements in marketing, sales & customer experience:

·     Product and services marketing: the innovation process, from idea to go-to-market

·     Customer experience: shaping differentiating and sustainable customer experience (on B2C and B2B markets)

·     Digital marketing: managing performance and personalizing customer journeys with data

·     Sales and channel management: mastering digitalization and optimizing channel management

Industry 4.0 raises new challenges for industrial companies

Driven by the emergence of new technologies, Industry 4.0 refers to a new generation of connected, robotized and intelligent factories. With the digital revolution, the boundaries between the physical and digital worlds are blurring to bring to life an interconnected factory 4.0 in which employees, machines and products interact.

Industry 4.0 is a challenge and a real opportunity for our industrial customers, as it allows us to address issues related to:

·     Improvement of performance and quality

·     The management and optimization of energy consumption, a key factor in competitiveness

·     Reduction of environmental impact

·     Increased demand for transparency from consumers

Address the complete CTO agenda.

CTOs and IT departments face more and more challenges as the technology strongly becomes one of the key competitive assets for businesses.

While ensuring the quality, stability and evolution of their current IT products, CTOs are becoming instrumental in the following:

·     Providing platforms and solutions to trigger and accelerate market innovation

·     Ensuring business alignment with technological transformations to come

·     Laying the foundations to improve sustainability of the IT footprint

·     Enabling smooth scalability of systems to facilitate rapid growth and disruption

As a top-of-the-line technology consulting actor, we support CTOs across the full extent of their agenda, both as a:

·     Key partner to shape their IT Strategy

·     Support executing some of their most complex operational transformations

Supply chain boosted by a dynamic, demanding and competitive market

The unfavorable economic context of these last years, as well as the evolution of our society’s consumption patterns (local offers, customized offers, at the right price), constrain companies to transform themselves to be able to answer higher customers expectations and face the competitive pressure.

In this context, manufacturers are forced to rethink their supply chain’s structuring to gain agility, robustness and performance. These transformations must respond to market challenges and develop a strong competitive advantage throughout the value chain.

Whether they are strategic or organizational, the transformations must also include a digital component to modernize, gain in information reliability and operational performance. These are outstanding advantages in the market.

We support you along the supply chain, from the product creation to the end-customer

Our expertise covers supply chain in its whole: from product sourcing to procurement, from production to warehouse management, from transportation to the organization of customer outlets.

A proven expertise

« Cybercrime is on the rise, helped by a decade of under-investment in the field. In recent years, large-scale cyber attacks have emerged: some are destructive (NotPetya, etc.) while others are motivated by greed (data theft, ransoms, etc.).

This trend is observed by CERT-W, our incident response team, which notes more and more ingenious attacks are emerging, closer to business processes. Aware of these risks, regulators and governments are increasing their pressure. »

In response to these challenges, Wavestone supports its customers in securing their digital transformation from the strategic phases to the operational implementation, while offering an appropriate response in the event of an attack.

·     Risk Management & strategy

·     Digital compliance

·     Cloud & Next-Gen security

·     Ethical hacking

·     Incident response

·     Digital Identity for users & customers

Our team of 150 consultants will support you in your strategic transformation programs. The combination of our functional, sectoral and technical expertise enables us to offer solutions in all business sectors. Of course we work with the Finance, Risques and Achats departments.

These major transformation projects for your company also lead us to support your general management, information systems or legal departments.

A multi-faceted expertise

Supporting changes in the finance function

·     Global Business Services (GBS) and new generation shared service centers: study the feasibility and support the implementation

·     Lean and digital for process improvement: Fast close, Order to Cash, Procure to Pay

·     New approaches to performance management: bringing management control into the era of big data, innovating budgets and forecasting processes

·     Finance core model and back-office: define and succeed in your rationalization and homogenization project, support the implementation of ERP-type finance core solutions

·     Compliance: supporting the implementation of accounting standards

·     Extra-financial performance and CSR policy: defining and implementing management models

Manage Risk

·     Operational, IS and financial impacts of the application of accounting standards (IFRS 9, IFRS 17, IAS 39): studying, evaluating and controlling the financial risks of banks and insurance companies

·     Accounting and regulatory financial control

Respond to purchasing and legal issues

·     Marketplaces : étudier les opportunités de solutions plus agiles et flexibles et accompagner leur mise en œuvre

·     Contract Management : développer et contrôler le cycle de vie des contrats, de la phase d’initialisation jusqu’à son terme, par la coordination des ressources et des processus utiles à la maîtrise des risques et à l’optimisation financière

Data, an undeniable added value for your company

The main challenge for Chief Analytics and Data Officers? Scaling the value of data exploitation and artificial intelligence (AI). Despite heavy investments, companies and organizations have not really achieved their data ambitions. AI and data exploitation have yet to become differentiation drivers for legacy companies – they are for born-digital companies.

The explosion of omnichannel customer relations and online sales, the in-depth reinvention of supply chains and their social and environmental impact, the accelerating need to know, attract and retain talent…

The digital transformation of companies requires – even for the most advanced – profound changes. To exploit the full potential of AI and Data, companies are moving towards less generic use cases, serving the singularities of their industry. The success of these projects depends on the ability of business units to adopt a Data/IA-by-design logic, while benefiting from real support resources (Product Owner Data, Data-evangelist).

We support you for successful digital transformations

We seamlessly mobilize our business, human, and technological skills to support your projects. Our conviction: AI and Data only make sense if they respond to field irritants and concrete use cases in line with the company’s strategy. 

·     Our multidisciplinary teams master the specificities of many sectors and functions. Our experts bring a business vision of the issues and data. 

·     Our top-notch technological expertise is involved from the framing to the industrialization of your Data transformation projects, including all the underlying issues (platforms, Cloud, architecture, security, etc.).

·     Our operational know-how is embodied in the profiles of Data Scientists, Engineers and Analysts. Our teams support you in the implementation of the recommendations made and the use cases identified, with a view to increasing the maturity of your teams.

The digital revolution requires greater agile operating models

With the arrival of digital technology in all businesses and a rapidly changing economic environment, the ability to transform operational models has become key. By working with organizations and on their methods of operation, companies want to respond to issues that have become critical:

·     Agility: Reduce time to market, innovate faster, accelerate decision making and execution

·     Efficiency: Maximize the created value and improve productivity

·     Resilience: React quickly to sudden changes and guarantee the continuity of vital activities

·     Talent engagement: Attract and fully leverage the capacity of all talent

·     

Agile@Scale models are gradually emerging as highly relevant operational models to address these challenges. They allow you to:

·     Build organizations based on “value chains” aligned with your company’s challenges

·     Produce value via shorter cycles while better controlling the drift risks inherent in projects

·     Gain greater flexibility in the allocation of means and resources

·     Better leverage the skills and contribution capacity of each employee

These models are particularly well suited to the new digital paradigms: by creating closer collaboration and integration between business and IT teams, they allow you to take full advantage of new technological opportunities (Cloud, Data, UX, etc.).

We support you in the design and implementation of your operational models

We provide the expertise and methodologies that enable you to activate the various levers of transformation of your operational models and to support your teams in the changes that these involve.