Scalable, tech-led solutions and services support customer, member and employee journeys while driving business process efficiency across the aerospace and defense value chain. Dedicated experts and impactful insights help organizations enhance their business efficiency, improve customer experiences and drive progress in every process. Front-office and back-office solutions address the end-to-end needs of aerospace and defense organizations, from workforce management and HR to document processing and customer engagement. Intelligent automation and analytics modernize operations, reduce costs and strengthen compliance across mission-critical environments.

Scalable, tech-led solutions and services support customer, member and employee journeys while driving business process efficiency across the automotive industry value chain. Dedicated experts and impactful insights help organizations enhance their business efficiency, improve customer experiences and drive progress in every process. Front-office and back-office solutions address the end-to-end needs of automotive organizations, integrating intelligent automation, analytics and omnichannel customer experience management to modernize operations, reduce costs and create seamless interactions for customers and employees throughout the vehicle lifecycle.

Transform financial services operations to optimize efficiency, savings and security. The current finance environment is ripe for transformative breakthroughs in operational efficiency and customer experience, and solutions help infuse the right teams, advanced processes and intelligent technologies to meet business challenges head-on and clear a new path to growth and digital transformation. Leverage leading technology, talented teams and industry expertise to strengthen banking and finance services, operations and capabilities. Gain scale, process excellence and intelligent automation to improve financial performance, reduce costs, enhance security, prevent fraud, mitigate risk and add value to every customer touchpoint — including banking operations, lending, lockbox services and mortgage document solutions.

Modernize operations, engage employees and evolve your business for a changing world. The energy and utilities industry faces challenges with aging infrastructures, talent gaps, cyber security risks, renewable energy demands and digital transitions. Solutions infuse advanced automation, AI and real-time analytics into daily operations to streamline workflows, enhance security and regulatory compliance and ensure a sustainable future, powered by a unique mix of people, process and technology. Help energy and utility companies rethink every area of their operations — transforming and upgrading capabilities, integrating automation and improving experiences for customers and the workforce. Core solution areas include Human Capital Solutions, Customer Experience Management, Finance, Accounting and Procurement, Integrated Digital Solutions and Legal, Compliance and Analytics.

Enable healthier, more engaged communities by helping automate and optimize the delivery of healthcare and social services to better serve citizens, patients and families. Federal and state government solutions and services provide access, payments and fraud prevention at all levels of government, empowering citizens to stay engaged, secure and healthy at every step of their journey. A 'no wrong door' approach helps clients engage and optimize their operations and impact with eligibility, payments, fraud prevention and claims services across the social determinants of the health spectrum. Solution areas include Child Support, Eligibility and Enrollment, Federal Government Solutions, Government Payments and Disbursements and Medicaid and Public Health Solutions — with $80B in benefit payments disbursed annually and 111M recipients supported across programs.

Help more people stay healthy while increasing operational efficiency, reducing costs and delivering better health outcomes. Healthcare business solutions address the full spectrum of commercial health needs — from health plan administration and community health to payment integrity and pharmaceutical and life science support. Solutions span Community Health (advancing health equity and coordinating care for susceptible populations), Health Plan Administration Services (optimizing operations and costs while increasing member and provider satisfaction), Payment Integrity (identifying erroneous payments and recovering significant savings) and Pharmaceutical and Life Science Solutions (delivering timely access to medications while addressing cost and care challenges).

Transform insurance operations and improve outcomes with intelligent technology and process expertise. With ongoing global disruptions and economic shifts, insurers across all sectors are challenged to transform their operations for long-term growth. Solutions eliminate service gaps and infuse technological advancements to enhance processes, boost productivity, stay ahead of regulatory requirements and deepen customer relationships. Conduent is a trusted solutions partner to insurers and third-party administrators, working across all stakeholders to improve engagement, collaboration, business insights and outcomes through scalable services and intelligent technology integrations. Core capabilities cover healthcare payer solutions, customer experience management, multichannel communications, human capital solutions and integrated digital solutions.

Scalable, tech-led solutions and services support customer, member and employee journeys while driving business process efficiency across the manufacturing and industrials value chain. Dedicated experts and impactful insights help organizations enhance their business efficiency, improve customer experiences and drive progress in every process. Front-office and back-office solutions address the end-to-end needs of manufacturing and industrial organizations, from workforce management and HR to document processing, procurement and customer engagement. Intelligent automation and analytics modernize operations, reduce costs and drive operational excellence across complex manufacturing environments.

Scalable, tech-led solutions and services support customer, member and employee journeys while driving business process efficiency across the media, communications and technology value chain. Dedicated experts and impactful insights help organizations in these sectors enhance business efficiency, improve customer experiences and drive progress in every process. Front-office and back-office solutions address the end-to-end needs of media, communications and technology organizations, including customer experience management, human capital, finance and accounting, document processing and legal, compliance and analytics — enabling organizations to modernize operations, reduce costs and deliver more connected experiences.

Stay ahead of changing customer needs with a powerful mix of people, process and technology. Consumers today are informed and resourceful, with more choices than ever. Retailers who help them quickly find information or achieve a goal stay top of mind. As transactions go digital, solutions and dedicated support associates help create seamless customer experiences — online, on social media and in store. CX and human capital solutions act as a natural extension of the brand to create exceptional experiences for customers and employees alike. With workflow automation, omnichannel communication capabilities and actionable insights, the approach enables thoughtful engagement anytime, anyplace — covering customer experience management, human capital solutions, legal and compliance, customer contact solutions and digital payments.

Reduce congestion and create safe, seamless journeys for all. Modern mobility and payment solutions prioritize travelers, making transportation smoother and more efficient. By focusing on people, processes, AI and analytics, travel is transformed to benefit both agencies and travelers — reducing urban congestion and fostering faster and more sustainable journeys for everyone. Solution areas include Road Usage Charging Solutions (improving traffic management, lowering emissions and boosting safety with advanced tolling and congestion management tools) and Transit Solutions (improving revenue, reducing costs and helping travelers reach destinations faster with mission-critical transit technology) — backed by 50+ years of transportation industry excellence and 190+ global transportation patents across 25 countries.

Scalable, tech-led solutions and services support customer, member and employee journeys while driving business process efficiency across the travel and hospitality value chain. Dedicated experts and impactful insights help organizations enhance their business efficiency, improve customer experiences and drive progress in every process. Front-office and back-office solutions address the end-to-end needs of travel and hospitality organizations, from customer experience management and human capital solutions to document processing and finance operations — enabling providers to modernize operations, reduce costs and deliver more seamless, personalized experiences for travelers and guests.

Enhances performance, flexibility and security for financial institutions through comprehensive banking back office operations. Provides lending solutions, lockbox services, and mortgage document processing to streamline financial operations and reduce costs.

Leverages automation and analytics to deliver seamless omnichannel customer experiences. Provides contact center operations, CX transformation, and multichannel communications capabilities to optimize customer interactions across all touchpoints.

Optimizes process efficiency and productivity across order-to-cash, record-to-report, and source-to-pay workflows. Transforms finance and procurement operations through spend analytics, targeted procurement strategies, and integrated process improvements to drive measurable cost and efficiency gains.

Empowers residents with optimized delivery of essential government services. Streamlines child support, eligibility and enrollment, federal services, payments and disbursements, and Medicaid and public health administration to improve citizen outcomes and operational efficiency.

Helps healthcare organizations increase operational efficiency and deliver better health outcomes. Provides community health support, health plan administration, payment integrity verification, and pharmaceutical and life science solutions to optimize healthcare operations and improve patient outcomes.

Helps employees make better decisions across the employment lifecycle through comprehensive HR and payroll services. Provides learning solutions and total benefits administration to optimize human capital management and employee engagement.

Automates and expedites paper-intensive processes including back office processing, claims processing, digital mailroom, and document processing. Delivers high-accuracy data extraction and process automation to reduce manual effort and improve operational efficiency.

Streamlines legal and compliance operations through end-to-end eDiscovery services and legal managed services. Provides risk and analytics solutions to cut costs, ensure defensibility, and strengthen compliance posture across the organization.

Reduces congestion and creates safe, seamless journeys through innovative transportation solutions. Provides road usage charging (tolling) and transit fare collection solutions to optimize traffic flow and enhance traveler experience.

By leveraging digital technology like AI, automation and analytics, combined with a dedicated team of associates, we help organizations drive significant ROI with our personalized customer contact services. With the ability to rapidly scale, we provide transformative solutions with real results, including:

Even if your workers comp bill volume is relatively small, no claims organization can manually audit every medical bill for every claim and stay on top of constantly changing state fee schedules, provider network agreements, laws and regulations. Conduent’s all-encompassing medical bill review platform delivers the leading-edge features and functionality that high-performing claims programs need to unlock the highest savings while improving the effectiveness of their teams. Flexible deployment: Available as on-demand software (SaaS) or a full-service offering ― Strataware Service+ Outsourced Medical Bill Review Compliance monitoring: Timely regulatory updates maintained by our compliance and quality specialists Security management: Comprehensive security oversight and SaaS-specific best practices Dashboards and Reports: Dynamic data management tools provide real-time views of bill counts and adjuster metrics Strataware® Features Shield Claims Portal New adjuster interface provides quick access to tools for bill management, claims monitoring and workload balancing Pathways Rules Engine Unparalleled customization for executing business rules and automating decision-based workflows Compliance Library On-demand regulatory and jurisdictional information, resources and alerts CareControl® Utilization Management The decision manager enforces utilization review authorization decisions and improves financial controls Treatment Guidelines Alerts Compliance feature assesses billed services using ACOEM or ODG guidelines and color-flags them for review Allowance Calculator Easy to use feature for provides reimbursement lookups for pharmacy or professional review

BenefitWallet offers a full suite of health care spending accounts: Health Savings Accounts (HSA) feature a best-in-class customer experience, designed to drive employee engagement and maximize utilization of their accounts. Our solution is designed to accommodate the short- and longer-term spending and saving needs of your employees. Health Reimbursement Arrangements (HRA) feature quick and intuitive online receipt and claims submission, and a mobile app for on-the-go access. Health Care Flexible Spending Accounts (FSA) offer an innovative and robust plan design engine and can coordinate with our HSA as a Limited Purpose FSA (LPFSA). Business Value Delivered by BenefitWallet Maximized health dollars Engaged health consumers Simplified administration Smarter healthcare choices Personalized and secure digital interactions and user experience Simplicity and efficiency of One Partner to manage all your CDH accounts Seamless integration with Conduent Health & Welfare administrative platform Higher cost savings and higher returns for employers by maximizing enrollment and more payroll tax savings LifeCycle program for improved employee engagement Data driven segmentation and analytics to drive employee engagement and healthcare decisions Consultative industry experts and Client Success Team (CST) to help drive better results and enable improved communication Proven expertise of managing more than 1 million accounts One unified, integrated digital platform!

When an organization faces the difficult decision of separating staff due to shifting goals, financial expectations, a major disruption like the COVID-19 pandemic or any other reason, it’s not easy for anyone. But an expertly constructed, tax advantaged severance solution can help organizations save money, while delivering 100% of base pay during the severance period. Save money, reduce your administrative burden and redirect resources Conduent’s Severance Solution® is a fully outsourced service that allows employers to redirect severance resources in higher-value ways.

IntelliHealth is the best-in-class, cloud-based platform powering our integrated HCP engagement solutions. This dynamic technology enables: AI-enabled engagement and benefits verification Seamless application programming interface API-enabled integrations Data-driven analytics Predictive next best actions IntelliHealth facilitates all aspects of sales engagement with an automated approach that fosters better insights and real-time decision-making.

Claims+ is our document intake and digital processing service, which accelerates the delivery of claims mail data and document images into your claims processing workstream.

From healthcare management to retirement savings, the Life@Work Connect Experience Platform gives employees anytime, anywhere, any device access to the information they need faster than before—which means less time navigating benefits and total rewards and more time maximizing them. This hyperpersonalized and best in class experience is designed to improve employee health, wellbeing and productivity. Be on the leading edge of Employee Experience Excellence. With Life@Work® Connect, your company can create exceptional employee outcomes and take Benefits and Total Rewards programs to places never before possible. Increase employee engagement and productivity through a targeted, hyper-personalized and dynamic experience that creates an ongoing “push and pull” dialogue with your people, helping them feel appreciated and empowered – increasing their workplace satisfaction. Accommodate employee communication preferences. Life@Work Connect integrates multiple support channel options for benefits inquiries across self service, voice, chat, chatbot and email —ensuring a single source of employee interactions – and is complemented with white glove advocacy services. Expand your knowledge through our dashboard of key performance indicators and cost transparency with a single view to aggregated health and wealth data, vendor performance information, and participation data with the ability to model. Make our Life@Work Connect solution your own. Through our nimble software you can configure your branding and messaging to reflect your culture.

Conduent's Next Generation CX Platform underpins the company's customer experience delivery across commercial clients, combining omnichannel engagement, AI-assisted agents, and automation to modernize customer interactions. It is built to handle voice, chat, and digital touchpoints within a unified environment rather than as siloed channel tools. The platform is delivery-embedded, powering Conduent's own managed CX services rather than being licensed independently. It supports the company's broader mission of making every constituent interaction digital and personalized.

BlitzDocs® is the industry's benchmark solution for mortgage document collaboration, a secure, cloud-based platform that accelerates loans throughout the entire lifecycle from origination through post-closing. Documents enter a digital eFolder via system integration, upload, print driver, or SFTP, with paper documents converted to images through fax, scan, or automated document recognition. It connects lenders, brokers, underwriters, and borrowers on one collaborative network. This is a standalone, licensable product with a distinct brand identity separate from Conduent's core BPO services.

Conduent supports healthcare organizations with technology-enabled solutions that improve administrative efficiency, payment integrity, and member experiences. Its services help health plans and providers streamline claims processing, customer support, and healthcare operations through automation and AI. The company also offers digital document management and analytics to enhance accuracy, compliance, and operational performance. By modernizing back-office processes, Conduent enables healthcare organizations to reduce costs while delivering better patient and member outcomes.