Automotive is an industry in flux with transitions from fossil to electric/EV and sustainable fuels, from ownership to mobility-as-a service, from self-drive to autonomous, and from sales based on one-time transactions to loyalty gained through continuous customer experiences. We help leading automotive companies navigate this change and accelerate their business by transforming their operations.

Solutions to speed automotive industry transformation

Conduent helps auto manufacturers, dealers and partners rethink every area of their operations — from building more personalized driver experiences and attracting the right talent, to improving margins, introducing operational efficiencies, and effectively measuring progress along the way.

Auto Finance Solutions

State-of-the-art, customizable, cloud-based technology and expert teams to transform your auto loan, lease and collections management operations

Customer Experience Management Solutions

People, process and technology to deliver human-centric, connected, omnichannel customer experiences throughout the entire customer life cycle

Automated Document Solutions

End-to-end services for the intake, data extraction and processing of mission-critical communications both paper and digital

Human Capital Solutions

Solutions to manage HR programs while empowering and engaging employees in their health, wealth and careers

Finance, Accounting and Procurement Solutions

Advanced technologies and specialized expertise to drive financial savings through process optimization and cost reduction

In the midst of the many challenges facing today’s lending and financial institutions, there are unprecedented opportunities. The current environment is ripe for breakthroughs in operational efficiency and customer experience. But seizing on opportunities is hard if your organization is mired in challenges like complex legacy systems, back-office processing hurdles, or high-volume call center needs. Our teams and technologies will help you meet challenges head-on and clear a new path to business growth and digital transformation.

Solutions across the financial landscape

Through a collaborative approach, Conduent delivers scale, operational excellence and automation — bringing new levels of security, fraud prevention, risk mitigation, transaction efficiency and value to every customer touchpoint. Our clients leverage our leading-edge technology, teams and industry expertise to strengthen overall performance.

Mortgage and Loan Solutions

State-of-the-art platforms and expert support to modernize operations, ignite efficiency and collaboration, and improve performance

Lockbox and Payment Processing Services

Enabling faster access to cash with industry-leading integrated payment processing, lockbox and remittance processing, and back-office operations services

Automated Document Solutions

End-to-end services for the intake, data extraction and processing of mission-critical communications both paper and digital

Customer Experience Management Solutions

People, process and technology to deliver human-centric, connected, omnichannel customer experiences throughout the entire customer life cycle

Finance, Accounting and Procurement Solutions

Advanced technologies and specialized expertise to drive financial savings through process optimization and cost reduction

Data Risk and Analytics Solutions

DSAR response management and vendor contract risk management to help you transform how you manage data risk through analytics, AI and expertise

Credit Union Solutions

Benefit from decades of financial industry expertise, tailored services and customized technology designed to help you help your community thrive and prosper and drive positive member experience

Accelerating technology trends, ever-evolving regulatory requirements and intense cost and competitive pressures are driving unprecedented change in the insurance marketplace. Insurers across all sectors are looking to transform their operations and drive long-term growth by tackling customer service gaps and reframing services and processes to deliver better experiences and deepen client relationships.

Experts across the insurance industry

Conduent is a trusted partner to insurers and third-party administrators, working across all stakeholders to improve engagement, collaboration, business insight and customer outcomes. We know the unique challenges you face. We understand the economic hurdles and the need to drive financial performance. We work hand in hand with you to create opportunities for growth, manage cost and efficiency, and deliver outsized results.

Healthcare Payer Solutions

Helping health plans engage members, meet compliance requirements, optimize the cost of care and improve overall performance

Casualty Insurance Solutions

Industry-leading medical bill review software and outsourcing coupled with integrated care management services for workers' compensation and auto casualty

Property and Life Insurance Solutions

Business processing solutions to improve the customer experience, streamline operations and optimize workforce effectiveness

People are more connected than ever and always on. They expect seamless experiences across devices and channels with content on demand that aligns to their individual preferences. Engaging wherever they are and whenever they need to is key to resolving issues quickly and building loyalty. Our end-to-end business process services and dedicated support specialists help you transform your core operations and create consistent, personalized experiences for both your employees and customers that lead to lasting relationships and profitable growth.

Solutions for media, communications and technology companies

Conduent helps organizations of any size drive efficiencies and cost savings through a powerful combination of people, process and technology. With tools and analytics that support your workflow automation, employee benefits administration, finance and legal departments and customer interactions, we are your partner in better understanding, managing and delivering what your customers and team members need, so you can advance your core mission.

Customer Experience Management Solutions

People, process and technology to deliver human-centric, connected, omnichannel customer experiences throughout the entire customer life cycle

Human Capital Solutions

Solutions to manage HR programs while empowering and engaging employees in their health, wealth and careers

Finance, Accounting and Procurement Services

Advanced technologies and specialized expertise to drive financial savings through process optimization and cost reduction

Legal and Compliance Solutions

Proactive and intelligent solutions to expertly navigate and manage rapidly changing legal and regulatory environments

Manufacturers face big challenges and promising opportunities. In an Industry 4.0 world, every area of your business has the potential to transform — but labor challenges and supply chain issues demand your attention and there are only so many hours in the day. Conduent delivers people, technology and processes to help manufacturing and industrial organizations stay agile and focus on transformation that can deliver the biggest impact.

Solutions for manufacturing and industrials organizations

Conduent helps organizations of all types and sizes rethink key areas of their operations — from employee benefits administration to managing the customer experience or building efficiencies in your finance and legal departments. Our solutions can help your organization engage with customers, build exceptional employee experiences and save time and money through operational efficiencies.

Human Capital Solutions

Ways to optimize your HR programs while empowering and engaging employees in their health, wealth and careers

Finance, Accounting and Procurement Solutions

Advanced technologies and specialized expertise to drive financial savings through process optimization and cost reduction

Customer Experience Management Solutions

People, process and technology to deliver human-centric, connected, omnichannel customer experiences throughout the entire customer life cycle

Legal and Compliance Solutions

Proactive and intelligent solutions to expertly navigate and manage rapidly changing legal and regulatory environments

Automated Document Solutions

End-to-end services for the intake, data extraction and processing of mission-critical communications both paper and digital

Casualty Claims Solutions

Leading cost containment technology and clinical services for workers' compensation and auto casualty

In a time of growth and change, energy and utility companies find themselves in a constant state of flux. With directives to increase alternative and clean energy use, transitions to digital in all areas of operations, ongoing workforce challenges, and an expectation of personalized interactions, it’s difficult to keep up with demands. Conduent offers solutions and technology to smooth the transitions and move your organization forward to achieve results.

Solutions to drive the energy and utilities industry forward

Conduent helps energy and utility companies rethink every area of their operations — from building more personalized customer experiences and enabling the workforce to improving margins, managing the intake and processing of documents, and taking charge of workers’ compensation claims.

Human Capital Solutions

Ways to optimize your HR programs while empowering and engaging employees in their health, wealth and careers

Customer Experience Management Solutions

People, process and technology to deliver human-centric, connected, omnichannel customer experiences throughout the entire customer life cycle

Casualty Claims Solutions

Leading cost containment technology and clinical services for workers compensation and auto casualty

Automated Document Solutions

End-to-end services for the intake, data extraction and processing of mission-critical communications both paper and digital

Eligibility and Engagement Solutions

Streamlined, user-friendly processes that increase constituent satisfaction and make it easy to engage

Legal and Compliance Solutions

Proactive and intelligent solutions to expertly navigate and manage rapidly changing legal and regulatory environments

Health is defined in many ways, but ultimately, it hinges on how well systems function. From day-to-day operations and interactions to the quality, caliber, reach and effectiveness of services and capabilities, healthcare is shaped by all the systems affecting and enabling its delivery. We help organizations across the healthcare spectrum break through challenges with innovative, technology-driven solutions to elevate performance and drive better outcomes.

Expert services across every healthcare industry sector

Conduent is a trusted partner to healthcare organizations, working across all stakeholders to improve engagement, collaboration, insights and outcomes. We know the regulatory and competitive challenges healthcare organizations face, we understand the economics of each industry sector and we work hand in hand with our clients to strengthen their performance and improve outcomes.

Healthcare Payers

Actively engage members, meet compliance requirements, optimize the cost of care and improve overall performance.

Healthcare Providers

Engage patients in care navigation and education to improve health outcomes and access.

Pharmaceuticals and Life Sciences

Improve patient adherence and HCP engagement, capture adverse events, enhance your market reach and elevate outcomes.

Government Healthcare

Overcome program operational challenges, improve efficiency, reduce costs and elevate outcomes for all stakeholders.

Community Health

Leverage specialized expertise, services and technology to pinpoint social determinants of health and drive positive health outcomes.

We support health and social services programs across federal, state, and local government to:

• Streamline access to social and/or healthcare services
• Ensure children receive the support they need to thrive
• Maintain sustainable funding for public programs

Conduent Government Solutions can help you automate and optimize the delivery of healthcare and social services better to serve residents, patients, families, and individuals.

We deliver mission-critical mobility and payment solutions that automate, streamline, and optimize transportation operations to cut congestion and create seamless journeys for everyone. Together, we can transform how the world travels, making it faster, easier, and friendlier to the planet.

How we help our clients:

Public Safety

Our advanced analytics and automated photo enforcement solutions help make streets and communities safer while helping agencies improve operational efficiency.

Transit

From flexible passenger payment, ticketing, and boarding options to intelligent transportation systems, we’re making transit faster, safer, and more efficient.

Curbside Management

Our intelligent curbside management systems help deliver convenience for drivers and make city streets safer and less congested.

Road Usage Charging

Our technology-fueled solutions help agencies manage traffic flow while helping to reduce emissions and maintain sustainable funding.

Consumers have more choice than ever. They are informed, resourceful and smart. The retailer that can help them find information or accomplish a goal the fastest, regardless of channel, stays top of mind. As transactions become increasingly digital, our business process services and dedicated support associates help retailers create connected customer journeys with a conversational approach to selling whether it’s onsite, on social, or in store. No matter where a customer sees your product, we will help you sell it.

Solutions for the consumer retail industry

Conduent provides a full range of customer interaction services that act as a natural extension of your brand to help you anticipate a customer’s next move, optimize performance and grow your business at scale. Our workflow automation and omnichannel communication capabilities help increase overall customer satisfaction with actionable insights that help you thoughtfully engage wherever and whenever customers need to.

Customer Experience Management Solutions

People, process and technology to deliver human-centric, connected, omnichannel customer experiences throughout the entire customer life cycle

Human Capital Solutions

Solutions to manage HR programs while empowering and engaging employees in their health, wealth and careers

Legal and Compliance Solutions

Proactive and intelligent solutions to expertly navigate and manage rapidly changing legal and regulatory environments

Over half of travelers compare prices on their phones and book arrangements in the same day. With so many options available, the business that can provide them with great deals and listing information the quickest, stands out. Ensure smooth sailing for travelers whether it’s an important business trip or the vacation of a lifetime with customer experience management and loyalty services that create seamless, personalized experiences travelers will want to share.

Our Solutions for Travel & Hospitality Industry:

Conduent provides end-to-end services to help you engage with travelers across channels and devices and help them in real-time, whenever they need it most. From workflow automations, technical support, loyalty management, sales and payment solutions, we enable you to connect travelers to their destinations more efficiently, reduce travel-related stress and drive exceptional outcomes with every trip.

Automated Document Solutions

End-to-end services for the intake, data extraction and processing of mission-critical communications both paper and digital

Customer Experience Management Solutions

People, process and technology to deliver human-centric, connected, omnichannel customer experiences throughout the entire customer life cycle

Human Capital Solutions

Solutions to manage HR programs while empowering and engaging employees in their health, wealth and careers

Finance, Accounting and Procurement Solutions

Advanced technologies and specialized expertise to drive financial savings through process optimization and cost reduction

Reimagine Your Customer Experience through the Digital Lens

CXM that delivers human-centric, connected, omnichannel customer experiences, throughout the entire customer life cycle. Our industry-specific customer experience solutions ensure personalized, predictive, and tailored customer service across regions and languages.

We help you scale your operations, grow revenue and reduce costs, while enhancing customer satisfaction.

Serving the Majority of Fortune 100 Companies

Conduent is dedicated to creating exceptional customer engagement, accelerating the digital transformation across industries including banking and financial services, healthcare, retail and ecommerce, technology, telecom and media, travel and hospitality, logistics and utilities.

Customer Contact Services

Innovative, efficient customer contact centers combining best-in-class processes with the right talent and the latest omnichannel and automation platforms.

Multichannel Communications

Create a seamless solution with end-to-end outbound print, mail and digital customer experience management to drive efficiencies and customer satisfaction.

CX Transformation Solutions

Consumers expect an optimal experience. Our CX Transformation Solutions enhance engagement, increase loyalty, and reduce friction.

Work-at-Home Solutions

Conduent’s Work-at-Home solutions deliver scale, global reach, and peace of mind to keep pace with changing market dynamics.

Enrollment & Engagement

We help streamline enrollment processes to speed new member onboarding, accelerate patient access to needed therapies and engage patients in their healthcare journey.

Care Management

Engaging patients and members in their care journey is critical for quality of care. Our care management services evaluate care needs, guiding individuals toward high-value providers and care to expedite their health and recovery..

Medical & Clinical​

Achieve regulatory compliance and brand loyalty and help patients and healthcare providers understand and use the products they need.

The future of work is about supporting rapid change, responding to market dynamics, increasing employee engagement and improving efficiency. It’s about bringing HR costs down and lifting ROI up. At Conduent, we’re executing the future of work right now — across 80 countries and for one-third of the Fortune 100. Delivering outsourced mission-critical HR solutions across health & wellness, wealth & retirement, learning, human capital management, and global payroll with remarkable results.

Solutions:

Wealth Benefit Solutions

Improve the financial confidence of your employees through our financial wellbeing and retirement administration solutions.

Health Benefit Solutions​

Keep your people healthy and productive. Learn more about our Health and Wellness, RightOpt®, and BenefitWallet® solutions.

Consumer Directed Health Accounts

Help your employees maximize their health dollars and stay engaged throughout the year, while simplifying benefit administration for you.

Learning Management Solutions​

Delivering business value by aligning a customer’s learning and talent management initiatives to its strategic business goals in developing a high performance and business ready workforce equipped to respond to changing market and customer requirements.

HRO and Payroll Solutions

Transforming organizations with human-focused, dynamic HRO solutions designed for today’s workforce

Reimagine Your Business Operations through the Digital Lens

Conduent Business Operations Solutions transforms business processes by automating and streamlining mission-critical operations through the latest technology solutions – driving supply chain efficiencies, improving security, and leveraging data to guide revenue growth while creating seamless end user experiences.

Solutions:

Automated Document Solutions

End-to-end services for the intake, data extraction, and processing of mission-critical communications whether paper or digital.

Finance, Accounting & Procurement

The digital revolution in finance has arrived, and the CFO of the future is capitalizing on it.

Banking & Financial Services

Modernizing processes, integrating technology, strategically managing operations, improving cost effectiveness and enhancing the customer experience — that’s what we do every day.

Legal and Compliance Solutions

Trusted and preferred global end-to-end eDiscovery and legal technology solutions provider.

Lockbox & Payment Processing​

Gain faster access to payment funds with our Lockbox Services and Banking Back Office Operations.

We deliver mission-critical program administration solutions for government-funded healthcare programs that reduce costs, streamline operations, increase program participation, and improve compliance while providing intuitive, easy-to-use tools and satisfying outcomes for people and communities they serve.

Solutions:

Conduent® Medicaid Suite (CMdS)

A modular, innovative and outcomes driven one stop solution for State Medicaid agencies to move to a service-based MMIS.

Pharmacy Benefit Management Solutions

Balance your population's health with their pharmacy needs while controlling costs.

Opioid Safety Management

Our technology, processes and expertise help states identify inappropriate prescribing and usage and prevent opioid overutilization and abuse.

Government Case Management

Our case management solutions make it easy to process and access large volumes of digital data, to securely track, manage and report on cases and public health metrics and much more.

Medicaid Payment Method Development

Medicaid programs spend $600 billion annually. We help you increase efficiency and payment value while improving care access and quality.

Long-Term Care And Home- And Community-Based Services

Institutional costs are the biggest part of long-term care budgets. We help you reduce their use and improve participants’ quality of life.

By leveraging digital technology like AI, automation and analytics, combined with a dedicated team of associates, we help organizations drive significant ROI with our personalized customer contact services. With the ability to rapidly scale, we provide transformative solutions with real results, including:

Even if your workers comp bill volume is relatively small, no claims organization can manually audit every medical bill for every claim and stay on top of constantly changing state fee schedules, provider network agreements, laws and regulations.

Conduent’s all-encompassing medical bill review platform delivers the leading-edge features and functionality that high-performing claims programs need to unlock the highest savings while improving the effectiveness of their teams.

• Flexible deployment: Available as on-demand software (SaaS) or a full-service offering ― Strataware Service+ Outsourced Medical Bill Review
• Compliance monitoring: Timely regulatory updates maintained by our compliance and quality specialists
• Security management: Comprehensive security oversight and SaaS-specific best practices
• Dashboards and Reports: Dynamic data management tools provide real-time views of bill counts and adjuster metrics

Strataware® Features

Shield Claims Portal

• New adjuster interface provides quick access to tools for bill management, claims monitoring and workload balancing

Pathways Rules Engine

• Unparalleled customization for executing business rules and automating decision-based workflows

Compliance Library

• On-demand regulatory and jurisdictional information, resources and alerts

CareControl® Utilization Management

• The decision manager enforces utilization review authorization decisions and improves financial controls

Treatment Guidelines Alerts

• Compliance feature assesses billed services using ACOEM or ODG guidelines and color-flags them for review

Allowance Calculator

• Easy to use feature for provides reimbursement lookups for pharmacy or professional review

BenefitWallet offers a full suite of health care spending accounts:

• Health Savings Accounts (HSA) feature a best-in-class customer experience, designed to drive employee engagement and maximize utilization of their accounts. Our solution is designed to accommodate the short- and longer-term spending and saving needs of your employees.
• Health Reimbursement Arrangements (HRA) feature quick and intuitive online receipt and claims submission, and a mobile app for on-the-go access.
• Health Care Flexible Spending Accounts (FSA) offer an innovative and robust plan design engine and can coordinate with our HSA as a Limited Purpose FSA (LPFSA).

Business Value Delivered by BenefitWallet

• Maximized health dollars
• Engaged health consumers
• Simplified administration
• Smarter healthcare choices
• Personalized and secure digital interactions and user experience
• Simplicity and efficiency of One Partner to manage all your CDH accounts
• Seamless integration with Conduent Health & Welfare administrative platform
• Higher cost savings and higher returns for employers by maximizing enrollment and more payroll tax savings
• LifeCycle program for improved employee engagement
• Data driven segmentation and analytics to drive employee engagement and healthcare decisions
• Consultative industry experts and Client Success Team (CST) to help drive better results and enable improved communication
• Proven expertise of managing more than 1 million accounts
• One unified, integrated digital platform!

When an organization faces the difficult decision of separating staff due to shifting goals, financial expectations, a major disruption like the COVID-19 pandemic or any other reason, it’s not easy for anyone. But an expertly constructed, tax advantaged severance solution can help organizations save money, while delivering 100% of base pay during the severance period.

Save money, reduce your administrative burden and redirect resources

Conduent’s Severance Solution® is a fully outsourced service that allows employers to redirect severance resources in higher-value ways.

IntelliHealth is the best-in-class, cloud-based platform powering our integrated HCP engagement solutions.

This dynamic technology enables:

• AI-enabled engagement and benefits verification 
• Seamless application programming interface API-enabled integrations 
• Data-driven analytics
• Predictive next best actions 

IntelliHealth facilitates all aspects of sales engagement with an automated approach that fosters better insights and real-time decision-making.

Claims+ is our document intake and digital processing service, which accelerates the delivery of claims mail data and document images into your claims processing workstream.

Enable provider self-service to verify claim information and check the status of bills

Shield Provider Portal enables provider self-service to verify claim information and check the status of bills as they flow through adjudication and payment processes. With instant access to information, insurance carriers can reduce incoming customer service calls by giving providers online access to tools and information including:

Real-time status of medical bills, EOR, paid date, check number and amount

Claim lookup to verify information

Answers to common payer-specific questions

For use by Strataware® medical bill review software and Service+ clients, Shield Provider Portal reduces incoming customer service calls, saving time for your claims staff and for medical providers. It’s the only solution in the marketplace that combines a bill review provider portal with a major eBilling clearinghouse and payment provider. This innovative approach streamlines billing and payment steps for providers and increases adoption of self-service, delivering greater value to Strataware Medical Bill Review clients.

With a holistic view of wellness, our SocioNeeds Index® Suite SNI provides analytics around social determinants of health to advance equitable outcomes.

The HCI Platform provides centralized community data — including health, social and economic indicators — at your fingertips. Used by hundreds of organizations across the country, our publicly accessible technology platform enables you to explore key metrics with powerful data management and analytics, intuitive visualizations, and tools for strategy tracking.

From healthcare management to retirement savings, the Life@Work Connect Experience Platform gives employees anytime, anywhere, any device access to the information they need faster than before—which means less time navigating benefits and total rewards and more time maximizing them. This hyperpersonalized and best in class experience is designed to improve employee health, wellbeing and productivity.

• Be on the leading edge of Employee Experience Excellence. With Life@Work® Connect, your company can create exceptional employee outcomes and take Benefits and Total Rewards programs to places never before possible.
• Increase employee engagement and productivity through a targeted, hyper-personalized and dynamic experience that creates an ongoing “push and pull” dialogue with your people, helping them feel appreciated and empowered – increasing their workplace satisfaction.
• Accommodate employee communication preferences. Life@Work Connect integrates multiple support channel options for benefits inquiries across self service, voice, chat, chatbot and email —ensuring a single source of employee interactions – and is complemented with white glove advocacy services.
• Expand your knowledge through our dashboard of key performance indicators and cost transparency with a single view to aggregated health and wealth data, vendor performance information, and participation data with the ability to model.
• Make our Life@Work Connect solution your own. Through our nimble software you can configure your branding and messaging to reflect your culture.