Go Beyond Manufacturing With Intelligence

The unlocking of new digital capabilities has brought about radical changes in every industry. Automotive and manufacturing industries are no exception. Digital adoption will help automakers and other manufacturers to innovate and evolve continuously. Embracing advanced automotive and manufacturing digital solutions not only helps improve efficiency, agility, and relevance but also delivers better value to customers. It also enables players in the auto industry to go beyond the manufacturing of vehicles and generate more value for their customers by focusing on intelligence, smart components, enhanced performance, eco-friendliness, and much more.

Our Expertise

HTC has proven expertise in providing a wide range of IT solutions for manufacturing industry, especially IT Solutions for automobile industry, across the entire value chain to improve digital maturity. We leverage emerging technologies and analytics to help manufacturers accelerate transformation, innovation, and data-driven decision-making.

We can work with you at every step of the way, from the shop floor to sales and after-sales support, to help you leverage manufacturing technology solutions powered by AI, automation, analytics, the cloud, AR/VR, 5G, and digital twins. You can now bring in a more resilient operation, improve productivity and sustainability, and deliver hyper-personalized experiences and better products and services.

• Smart Mobility
• Product Development
• Supply Chain
• Production & Scheduling
• Marketing & Sales
• HRMS
• Finance
• AI / Cognitive / ML / Automation
• Digital Services
• Big Data & Data Analytics
• Managed Cloud & Infrastructure Services
• Cybersecurity
• ERP Products Implementation

HTC’s Automotive and Manufacturing Practice

HTC’s Automotive and Manufacturing Practice is well positioned to help manufacturers evolve towards more efficient and intelligent production, agile supply chains, and cost-effective distribution and resource management. Leveraging industry-leading partnerships, best practices, and proprietary frameworks and customizations, we offer end-to-end manufacturing technology solutions.

With us, manufacturers can step up their digital transformation by counting on a higher degree of intelligent automation and strong integration between people, processes, and technology. Our exclusive offerings to manufacturing clients include:

SUPPLY CHAIN MANAGEMENT 

Sourcing Strategies, E- Procurement, Route Planning / Logistics, Supplier Integration, Order Management, Inventory, Scheduling Agreements, Electronic Data Interchange, Supply Chain Optimization, and Network Optimization

MARKETING AND SALES 

Incentive and Pricing Management, Vehicle Configuration, Dealer Locator and Dealer Buy and Sell Portal, Retail Process Integration, Customer Relationship Management (CRM), Sales Force Automation (SFA), and Available to Promise

AFTER-SALES 

Parts and Inventory Tracking, Parts and Accessories Catalogue Marketing, Servicing, Warranty Management System, Government Regulations, and Business Analytics

PRODUCTION, SCHEDULING, AND OPERATIONS MANAGEMENT 

Assembly Plant Operations, Production Process and Planning, Vehicle Testing, Integrated Maintenance, Shop Floor Automation, Material Handling, Quality System, Master Production Schedule, Material Requirements Planning, Bill of Materials, Product Configuration, Regulatory Compliance and Product Costing

HUMAN RESOURCES AND FINANCIAL MANAGEMENT 

Recruitment, Employee Master, Payroll, Chart of Accounts, Budget, Journal and Contra Entry, Accounts Receivables and Payables, Reports

Our Focus Areas

Disruptions are felt across the manufacturing industry. Manufacturers of all sizes and types will increasingly need to look for new ways to ensure smart factories that deliver intelligent products and services while meeting customers’ high expectations. From electrification to connectivity to autonomous driving and embracing cutting-edge automotive IT solutions, automotive manufacturers, in particular, need to reinvent themselves for the new world and continue to do so in the future. Choosing the right technology partner to deliver manufacturing technology solutions or automotive technology solutions, depending upon your business and needs, is now critical. HTC Global Services can help you.

At HTC, we have a rich experience of providing innovative automotive technology solutions that help manufacturers scale up to the new world’s demands, create state-of-the-art, personalized vehicle experiences, and improve operational efficiencies and resiliency.

More Players Mean More Competition. But With The Right Financial Services Solutions, You Can Win.

The new normal has posed a set of unique challenges for the financial sector, which has already been grappling with the conventional concerns about improving efficiency, reducing costs, and meeting regulatory and compliance requirements. The emergence of competition from non-conventional participants such as bigtechs, fintechs and platform players, along with the arrival of neo-business models, has caused unprecedented disruption.

As a result, customer and stakeholder engagement and speed to market have emerged as decisive factors. This terraformation, however, demands a change in the mindset of financial sector companies if they want to show resilience and follow the upward growth curve in this ever-evolving digital world.

Transform with our digital solutions for financial services. HTC leverages its expertise in emerging and digital technologies such as cloud, data and analytics, AI & ML, and blockchain to enable you to become a nimble, data-driven, and smart organization that drives deeper customer engagement across various channels.

Our capabilities

Discover our unique capabilities in delivering a range of digital solutions for banking services and digital solutions for insurance services that drive innovations by leveraging the power of data and high-end technology. In particular, our vast insurance industry experience and capabilities around insurance APIs, cloud, AI/ML, microservices, agile, DevOps, and more help us deliver exclusive, end-to-end IT solutions for insurance services. Furthermore, our diverse set of accelerators and frameworks, developed in response to our extensive experience, assists us in ensuring that insurers' core transformation projects are completed at the highest level possible, resulting in exceptional outcomes for our customers.

CUSTOMER DATA STANDARDIZATION:

Ensure the quality of your customers’ contact details to connect and serve them better by standardizing email addresses, contact addresses, and phone numbers.

CUSTOMER IDENTITY RESOLUTION:

Resolve non-obvious identities / relationships to discover people within a household, organization, or a locale, retrieve credit worthiness and demographic details, validate KYC, and perform watch-list filtering.

GOVERNANCE, RISK, AND COMPLIANCE:

Simplify, streamline, and make GRC processes seamless by aligning risk and governance management with your strategic business goals, proactively identifying risks, and ensuring well-informed decision-making.

REGULATORY REPORTING SOLUTION:

Automate and streamline processes for generating accurate and timely regulatory reports with our scalable and flexible solutions, allowing you to meet future demands in the digital world.

TRADE ORDER MANAGEMENT SYSTEM:

Manage orders, streamline global trading requirements, and improve operational efficiency by automating processes to achieve straight-through processing.

CUSTOMER COMMUNICATION INTEGRATION:

Drive deeper customer engagement with HTC’s plug-n-play solution that helps you integrate any core system platforms with SmartCOMM, thereby enabling personalized customer communications.

XPRESS CLAIM:

Register your FNOL (First Notification of Loss) quickly with minimal effort and even with limited information with our AI-driven, cloud-ready solution that can be deployed within a few days.

XMPLIFIER:

Automate the process of reviewing extensive XML data with minimal customizations and maximum accuracy with HTC’s plug-n-play solution that supports various ACORD XML structures.

DOC CHECKER:

Reduce errors, ensure faster processing, and minimize manual intervention by accurately and effectively comparing business critical documents with HTC’s AI-driven solution.

HTC'S ACCELERATORS AND FRAMEWORKS FOR GUIDEWIRE:

Speed up your Guidewire projects with our array of prebuilt accelerators spanning configuration and integration; application support and migrations; document management forms and conversions; data warehouse and BI analytics; and development and test environment setup.

Our Services

We have been helping global businesses scale up digital transformation across their enterprises by exploring the new possibilities that banking technology solutions offer. At the heart of our Digital Services is innovation, powered by our Digital Transformation Campus. It’s where our best minds work in a state-of-the-art environment and apply advanced capabilities , leveraging emerging technologies.

Our vast pool of qualified and skilled resources, industry-leading technology partnerships, and deep domain experience—be it in insurance or banking—help our clients embrace modern technologies to improve customer experience and create more opportunities for innovation and strategic solutions. From industry-specific services such as insurance consulting services and property and casualty insurance solutions to horizontal banking & financial services, explore our range of digital services for transformation and growth in this new world.

Digital Transformation:

Leverage innovative digital technologies including cloud, AI, ML, blockchain, RPA, IOT, mobility, and analytics to transform traditional business operations and deliver superlative omnichannel experiences to your customers.

Business Intelligence and Analytics:

Deploy innovative data management technologies and gain actionable insights from your data to achieve desired business outcomes and deeper customer engagement.

Cloud and DevOps:

Achieve improved speed to market with our Cloud and DevOps offering. With us, renew your ability to design, launch, and maintain high-quality software by leveraging automation, continuous development, and integration across various cloud platforms.

Legacy Managed Services:

Get your legacy systems a fresh lease of life. Stay agile, competitive and ahead of the pack by getting the maximum out of your past investments.

Quality Assurance and Testing:

Launch products and business initiatives in the new digital world quickly, cost effectively and with confidence with our end-to-end testing services.

Enterprise Content Management/ Business Process Management:

Build unique and resilient business processes, respond to changing market dynamics and make informed decisions with effective content management.

Transform To Rediscover Audiences And Growth Opportunities

Staying relevant to customers is critical in this hyper-connected and digital-first world. More so for the communication, media, and entertainment (CME) enterprises who are now expected to deliver a differentiated, highly- personalized, and multi-service frictionless consumer experience. The need of the hour is a holistic digital transformation, not just a sporadic initiative, powered by the right technologies and solutions to win audiences and market opportunities.

HTC has over two decades of experience in providing innovative, cost-effective, and customized IT services and solutions to global CME enterprises. Our innovative communications, media, and entertainment solutions help our customers simplify content management, make data-driven decisions, and deliver compelling consumer experiences that win their loyalty.

Our solutions

In this digital era, digital books, media, video games, streaming services, and the entertainment business are seeing new horizons as well as heightened competition. To capitalize on opportunities and, at the same time, stay ahead, you need to create fluid workflows and processes across your content value chain so that you deliver seamless, individualized experiences that help you not just thrive but win the hearts of your audience. Step up your game with our IT solutions for the media and entertainment industries. With our customized cloud-hosted content management solutions, you can simplify accessing, storing, retrieving, and sharing rich content via diverse devices and platforms.

Our Services

Portal Development

Helps connect, engage, interact, and collaborate better with stakeholders by offering the best-in-class, cross-channel user experience with compelling functionality

Product And Platform Development

Accelerates the development of customized software solutions by applying our proven software product engineering services

Implementation

Enables publishing of interactive digital content anytime, anywhere, over any network, to any device

Maintenance And Support

Confers measurable business value by reducing TCO and increasing ROI

Third-party Integration Services

Seamlessly integrates all key IT assets, enables them to work in sync with CRM, ERP, payment gateway, workflow, and other critical applications to provide an engaging, seamless, and unified experience for internal and external stakeholders

Mobility Services

Customized mobile applications to meet strategic mobile initiatives for reliable and effective sharing of digital content anywhere, anytime, and on any device

Turn Disruptions Into Advantages. Become A Healthcare Leader With Our Digital Solutions For Healthcare Services.

The sweeping changes brought about by the new normal can be experienced most acutely in the healthcare industry. Enterprises that are able to seize the moment and digitize, orchestrate, and deliver a hyper-personalized consumer healthcare experience across entities, devices, and channels will be the healthcare leaders of the future. To get there, however, a flexible, modern, intelligent healthcare IT environment, powered by innovative healthcare technology solutions and supported around the clock, becomes crucial.

Partner with us. Our range of healthcare IT solutions enables the care continuum to fundamentally improve care delivery and consumer experiences, whether digital or physical. From building core systems leveraging cloud, data, and other modern digital platforms; modernizing legacy; reimagining clinical workflows powered by AI, ML, and automation; and delivering top-of-the-line support to patients and physicians, we have the experience, infrastructure, and skilled resources.

Our key competitive advantage is that we are a healthcare company focused on technology, as opposed to a technology company focused on healthcare. As an innovative healthcare technology solutions provider, we partner with our clients to support their ever-changing healthcare initiatives by integrating and optimizing healthcare industry solutions, providing cost containment, and improving operational efficiencies.

Improve care and reduce cost of care

With our IT solutions for the healthcare industry, unlock the power of your healthcare data. Bring your clinical, claims, and other relevant data together and analyze it to derive insights that empower you to improve medical outcomes and reduce the cost of care while protecting the security and privacy of the data.

CARE AND CLAIMS DATA ANALYTICS:

Irrespective of the HMS solutions, deploy our care and claims data analytics solution that provides deeper insights into patient management, insurance, claims and accounts by physicians, procedures, and time.

FRAUD, WASTE, AND ABUSE:

Effectively detect and remediate fraud, waste, and abuse. We combine predictive modeling, ML, advanced analytics, and data mining technologies to offer you a tailored solution that protects you from irregularities and potentially fraudulent transactions.

HTC SOLUTION FOR READMISSION REDUCTION:

Improve the quality of care and ensure fewer readmissions by designing effective post-discharge care programs with our AI/ML-powered Readmission Analytics and Post Discharge Care Apps.

HTC SOLUTION TO CONTROL REFERRAL LEAKAGE:

Create and refine effective Marketing and Awareness Programs, for both physicians and patients, powered by our Referral Analytics based on your EMRs and archival data, as well as HTC’s Digital Experience and CMS capabilities.

Improve Patient Experience And Member Engagement

Patient experience has always mattered, but now the stakes are higher. Our healthcare IT consulting services and bespoke IT solutions enable you to meet your patients at the front door, deliver contextualized content, and delight them with seamless, ultimate experiences. By strengthening your front, middle, and back-end support systems, we can help you nurture strong relationships and improve patient experiences.

DIGITAL FRONT DOOR:

HTC’s Digital Front Door platform redefines the way hospitals engage with patients. With the platform, you can scale beyond traditional patient-facing tools, converge physical and digital care worlds, and go above and beyond to delight patients at every touchpoint.

PROPRIETARY CONTENT MANAGEMENT SYSTEM FOR HEALTH:

Turn your website and intranets into a high-performing, interactive destination with our feature-rich and award-winning CMS platform. Deliver contextualized content, seamless interaction, and ultimate experience for users

SITECORE DEVELOPMENT:

With 1,000+ successful Sitecore projects that include 7,000+ component implementations, our experienced teams will architect, host, monitor, and maintain your Sitecore solutions effectively and within your budget

Enhance Efficiency And Cost Takeout Initiatives

Transform your IT organization into innovation hubs. Leverage our exclusive healthcare IT solutions, HIPAA-compliant data center services, virtual care and ambulatory services to transform operations, accelerate productivity, and optimize costs. Above all, deliver more individualized services to healthcare consumers.

iDoc

Start your healthcare document management and data archival fast with a software solution that’s already up and running. We’ll set up your customized database and host all your documents in our secure, compliant data centers.

Data center consolidation and infrastructure support

Optimize your technology foundation with our reliable and compliant infra support services to efficiently run your clinical operations, focus more on improving care/experience outcomes, and minimize costs.

Private cloud hosting and managed services

Store your hospital’s critical data safe in our private, HIPAA-compliant, and SSAE-16 SOC 2 audited hospital data centers. Leverage our skilled resources to keep your virtual server updated, managed, and protected 24/7.

Clinical services

From rapidly standing up your command centers to providing 24/7, 365 days clinical service desks and helplines to support your clinical and patient engagement initiatives, we have got you covered.

EPIC and Cerner implementation, migration and upgrades

Make the most out of your EHR. Partner with us to reimagine your care delivery with our end-to-end EHR services for leading platforms including EPIC and Cerner.

Migration to public cloud

As you choose cloud to modernize your healthcare IT environment, we show you how this can be done securely and without causing disruption to patients and your physicians. Explore our public cloud migration services and leave your modernization worries to us.

Telehealth

Make telehealth an integral part of your mainstream patient care. Leverage our host of telehealth-based services and solutions to reimagine patient experience and clinical coordination.

Data and ETL automation

Start implementing EDI at scale with our 24/7, HIPAA-complaint managed service. Eyes on glass, we effectively monitor, analyse and report on your EDI processes, eliminating costly downtime and recurrence.

AI-led OCR and document digitization

Accelerate the pace of becoming an intelligent digital healthcare enterprise. Explore our AI-led OCR and document digitization services to modernize your business-critical processes and bring agility to care delivery.

Paving The Way For Success In The Digital Era:

The rapid rise of cloud technologies, smart connected devices, 5G, artificial intelligence (AI), and machine learning are pushing Hi-Tech companies to reinvent themselves. To thrive in this digital era, successful Hi-Tech companies need to keep pace with the speed of innovation and focus on long-term success.

At HTC Global, our Centres of Excellence for emerging technologies help you bring innovative products to market faster. Our teams can confidently recommend and cherry-pick solutions that will work best for you. We leverage our in-depth technology knowledge, frameworks, and accelerators to cater to your specific needs.

Our Focus Areas

• Cloud
• Data
• AI and Machine Learning 
• Robotic Process Automation 
• Internet of Things

Our Expertise In Enterprise Software

• SAP 
• Oracle 
• PeopleSoft 
• Salesforce 
• Microsoft

Solve Today’s Problems With Tomorrow’s Public Sector IT Solutions

Public sector organizations continue to confront a wide range of traditional challenges along with the increasing complications of emerging technological demands. This includes doing more and better with shrinking budgets, complex mission requirements, the demand for improved public outcomes with measurable and predictable value, and the soaring expectations of citizens, among others. Leveraging the best of public sector IT solutions and services is no longer an option. We can help.

Ride The Digital Wave With HTC

For public services or utilities, digital transformation is an ongoing process that goes beyond providing online services. It also requires you to enable safe, secure, and seamless online interconnection between people, IT systems, data, cybersecurity, and much more. Regardless of whether you are a new adopter or midway through utilizing digital technologies, HTC supports you with a range of bespoke digital solutions for the public sector at every stage of your digital transformation journey. Our strategic public sector IT consulting services are designed to not just address today's needs but also help you ride the next wave of digital demands with greater agility.

Renew and build capabilities with technology

HTC leverages its extensive experience and technological expertise to provide comprehensive IT roadmaps and customized public sector IT services and solutions. We help you transform public services and deliver superior citizen-centric services by

• Renewing and building new capabilities by improving agility and flexibility to respond to digital demands
• Managing technological demands and realizing mission-critical digital transformation priorities
• Addressing operational challenges in the evolving Internet economy
• Operating smarter, staying in sync with changes, and meeting citizens’ rising expectations
• Improving productivity with innovative e-government initiatives
• Delivering measurable value with predictable and improved outcomes
• Enhancing responsiveness, transparency, and accountability

Our Public Sector IT Services

Our public sector IT services designed for government agencies, federal departments, and city councils help them step up transformation by digitizing processes and services to serve citizens better, improve resource utilization, and move to a sustainable future. Becoming data-driven and embracing innovative digital technologies are at the core of this transformation. From modernizing legacy systems, embracing the cloud, harnessing data, and exploring emerging technologies including AI, automation, and IoT, our public sector digital IT services provide governments and public businesses with a clear opportunity to see how they can use systems and data to turn their vision into a reality.

DIGITAL SERVICES:

Harness the power of digital to drive successful digital initiatives for quick and seamless digital transformation. It improves efficiency, resilience, and productivity, and enables you to meet public expectations better by improving the online user experience, increasing public participation, promoting better collaboration among departments, reducing costs, and enhancing innovation.

DATA SERVICES:

Get more from data and transform your public service by making them data-driven. We help you design effective data governance strategies and frameworks to drive quality and accuracy in obtaining insights to improve citizen-centricity.

CLOUD SERVICES:

Cloud adoption plays a big role in accelerating digital transformation by increasing efficiency, flexibility, scalability, agility, innovation, and cost benefits. HTC helps you leverage the benefits of cloud adoption with stringent compliance and security measures.

Our Public Sector IT Solutions

We bring a wealth of industry experience and technology expertise to resolve the dynamic challenges facing public sector organizations today. Combining modern approaches, data-driven insights, and automation-powered workflows, we offer our portfolio of custom-built public sector IT solutions that enable smarter service delivery, deliver better experiences, and improve outcomes for those served.

Across the United States and the globe, our proven end-to-end solutions are enabling public service organizations to transform service delivery and remain relevant.

EGrAMS (Electronic Grants Administration and Management System):

EGrAMS is a web-based solution that reduces the costs and administrative and management efforts to improve transparency and accountability of the entire lifecycle of grants.

APS on the Cloud (Adult Protective Services):

A cloud-based solution that streamlines and automates the end-to-end case management tasks of vulnerable adults, victims of abuse, exploitation, and neglect.

CMP Next-Gen (the next-generation enterprise-grade Case Management System):

A function and feature-rich solution that enables you to collaborate better with various partner agencies (police departments, courts, pre-trial diversion, probation departments) for the effective administration of justice.

IDEAS (Integrated Data Extraction and Assimilation System):

Helps to capture data from unstructured sources; validate, classify and organize the contents; and integrate the data into other systems seamlessly.

GAMS (Grants Audit Management System)

Automates the grants monitoring process to ensure effective use of funds in accordance with state and federal laws.

WICS (Women, Infant, and Children Solutions)

Improves the service delivery of Women, Infant, and Children programs to facilitate higher program integrity, and deeper insight into EBT shopping behavior and redemption patterns, besides enhancing fraud detection and prevention capabilities, and much more.

Let Technology Revolutionize The Learning Experience

Digital technologies are making a profound impact on education by empowering better control over costs and improving teaching and learning outcomes as online education brings in disruptive changes in textbooks, classrooms, and teaching and learning methods. HTC’s digital enablement and learning management systems align learning methods with technological demands by renewing learning with better student experience, streamlining administrative processes, and enhancing value. Our EdTech (education technology) solutions help schools, colleges, and universities to digitize processes throughout the student lifecycle, including enrolments, assessments, administration, and communication.

Our Services

Digital Enablement:

Build, align, and enable high-performing platforms to address the requirements of education to rapidly accelerate on digital transformation.

Application Development And Maintenance:

Get customized applications with latest technologies that enhance performance while reducing cost.

Application Modernization:

Transform your legacy applications to the latest and emerging technologies to minimize risk, reduce maintenance costs, and meet compliance needs.

User Experience And Gamification:

Incorporate gaming into existing processes to boost productivity, improve skills, drive performance of the workforce, and also attract more customers with interactive technologies.

Enterprise Application Integration:

Coordinate and consolidate data from disparate applications to simplify and automate business processes, leading to improvement of business value and increase in ROI.

Data Management And Analytics:

Track students’ performance, optimize learning experience, and forecast performance to enable student retention, and gain valuable information from your data for effective decision-making.

Infrastructure Management And Support:

Build, transform, and manage your critical IT infrastructure more efficiently to meet your business needs.

Enterprise Content Management:

Capture, store, search, share, publish, reuse, and archive information in books from any device, anywhere, and anytime.

Content Digitization:

Enhance student experience and improve operational efficiencies by converting data in any format to digital.

Wow Customers With Powerful Digital Solutions

Digital disruption is transforming the Retail and Consumer Packaged Goods (CPG) landscape by triggering immense changes in consumer preferences and expectations. To bridge the consumer-retailer gap, and improve customer experience, retailers need to have a deeper understanding of customers’ preferences and expectations.

HTC has extensive experience in providing innovative, cost effective, and customized IT services and solutions to leading global retail and CPG companies. Our IT offerings empower businesses to manage digital disruption and serve customers better by streamlining operations, enriching shopping experience, improving sales, and increasing productivity and revenue.

Our Services

Master Data Management (MDM):

Permits you to provide personalized offers and services to customers with a 360-degree view of their shopping patterns and preferences.

Supply Chain Integration:

Helps you realize seamless retailing with real-time visibility and returns management to optimize product availability and increase profitability

Analytics:

Provides insights about customers, analysis of customer preferences, anticipate changes, personalize communications and offers, and maximize customer delight

Application Development, Maintenance And Support (ADMS):

Develop innovative, cost effective, and customized IT services and solutions at lower TCO

Legacy Modernization And Support:

Helps overcome technical and business challenges of legacy systems – transforms them to contemporary and future ready systems

Mobility:

Customized mobile applications to meet your customers’ mobile demands – provide better shopping experience with quick access to products and secure transactions

Infrastructure Management Services:

Flexible and cost-effective IT infrastructure services that maximize value from infrastructure for achieving desired business outcomes

Design An Experience To Remember For Your Users

Did you know that poor user experience (UX) is one of the biggest factors driving customers away from businesses? And this happens mainly because the IT departments of organizations don’t have enough skilled designers who can create that captivating experience for users to keep coming back.

HTC’s UX practice has been delivering digital customer experience solutions that help clients around the globe deliver great user experiences for their teams and their clients. Our teams, comprised of skilled UX designers, lead the complete process needed for creating a great experience for your customers. From user research, information architecture to visual design, experience prototyping, user studies, and usability testing, our teams strive to deliver the right customer experience solutions that are built to deliver great experiences.

Our new line of services in mobility and the Internet of Things (IoT), natural language processing (NLP), and chatbots further augment our digital experience service to help you maximize the reach and responsiveness of your business and achieve fast-track growth.

Our Digital Experience capabilities

Great experiences have to be designed before they can be built. Our user experience services (UX services) make sure your entire application development process meets the needs of all users, from consumers to partners and employees. We start by doing direct user studies to understand the different types of users, the contexts within which they work, and the objectives they have for using the product. Then, we undertake a collaborative design process involving key stakeholders to define workflows and interfaces that meet business needs and support user objectives.

Building on mobile-first and minimalist design modalities, the iterative process ensures all affected parties have a voice in the solution design and builds consensus about what digital customer experience solutions should get built. With our end-to-end user experience services, it’s time to create experiences that your people love!

UX DESIGN SERVICES

Discovery 

• Brand Analysis
• Competitive Benchmarking

Prototyping 

• Mood Boards
• Low Fi & Hi Fi Wireframes

UI Detailing 

• Style Guide Creation
• Design Specifications

UX CONSULTING SERVICES

Strategy 

• UX Strategy
• UX Standards

Analysis 

• Heuristic Evaluation
• Competitive Analysis

UI Detailing 

• Early and Advanced Prototype Testing
• Multi- Device Usability Testing

User Research 

• Web Analysis

UI DEVELOPMENT SERVICES

Design Implementation 

• Visual Design
• RIA Theming & Graphics

Prototyping 

• HTML/CSS Development
• Front End Scripting

Validation 

• W3C Validation & Accessibility
• Checks Browser Compatibility

Integration 

• Prototype – Integration
• Server-side scripting

Digital Content Management

• Copy/ Images/ Videos & Audios
• Content Migration & Maintenance

Give Your Business The Cloud Advantage, And Watch It Take Wings

With the global business landscape embracing digital transformation, Cloud has emerged as the fabric on which ecosystems of the future are being built. Going cloud native is no longer a choice but an imperative for smart businesses.

At HTC, we help build these ecosystems of the future by harnessing the power of the cloud. We design business-specific yet scalable solutions that make our clients participants in the new hyper-scaled world. From adoption to migration to cybersecurity, across industries, we are positioned at the cutting edge of technology to provide flexible, cost-effective, outcome-assured cloud solutions to help you offer unique experiences to your end customers.

Partner with us to unlock the true possibilities of the cloud and give your business a silver lining.

Our capabilities

INFRASTRUCTURE: Application and infrastructure migration, Security, and Management 

DATA: AI/ML, Visualization, Data migration, Data analytics, and Data lakes 

APPLICATION DEVELOPMENT: API and Microservices, Containerization and orchestration (with Kubernetes), Cloud-native services

Our Offerings

Advisory

• Operations model and strategy
• Cloud maturity
• Value opportunities
• Architecture discovery
• Application roadmap
• Business case

Infrastructure

• Platform Setup / Optimization
• Enterprise grade hosting and service levels
• Business continuity and disaster management
• Availability and service monitoring

Security

• Cloud security governance
• DevSecOps – Cloud
• Security pipeline
• Identity and access management
• Security information and event management
• Security orchestration and automation
• Cloud security testing

Data on cloud

• Data architecture setup
• Data migration and transformation
• Data orchestration
• Data catalog
• Analytic solutions
• AI and ML solutions

Migration

• Rehost
• Refactor
• Replatfoprm
• Retire
• Repurchase
• Retain

Cloud-native applications

• Rapid application development – Agile and DevSecOps, server-less
• Automated security and compliance across code base
• Microservices – Containerization and orchestration
• Testing

Accelerate Software Development, Reduce Time-To-Market With Our Agile Software Development Solutions

Agile adoption accelerates software development by swiftly accommodating changes, reducing costs and time-to-market, and enhancing quality. Combining agile and emerging technologies will accelerate your software competency and close the gaps between your IT systems and the evolving technology and business trends.

Agile transformation is comprehensive and iterative and is an important cog in the wheel of business transformation as it involves changing deep-rooted cultural patterns and processes. Although agile is becoming the driving force and de facto standard for software development, several organizations are at a crossroads while choosing the adoption path. The organization’s culture and outlook are critical to its success. The right agile consulting services partner can help you address the challenges of choosing the adoption path and deliver projects efficiently.

Simplify Your Agile Journey With Our Agile Software Development Services

HTC helps clients to start their agile transformation journey, drive transformation, evolve continuously, and meet their business objectives. We focus on organizational cultural change and engineering excellence with customized role-based training for teams. We guide you through every step of the transformation to overcome challenges by identifying your critical business objectives, and aligning agile principles to your roadmap. HTC offers agile development services by combining "agile" and "lean," thereby helping you bring synergy across the three key aspects – people, process, and technology. We help you to take agile to the next level with wider and seamless adoption to deliver greater business value. Our Agile transformation services include:

AGILE ADVISORY SERVICES: Assess agile readiness, plan for agile transformations, and launch pilot projects

AGILE TRAINING SERVICES: Agile executive workshop, Agile leader bootcamp, and Agile academy for teams

AGILE COACHING SERVICES: Our coaches help you to adopt and improve Agile methods and practices, and reinforce best practices to provide additional velocity

STAFFING SERVICES: We can provide human resources to meet your short and long-term staffing needs for enabling your smooth transition.

Our Agile Transformation Services

Agile transformation can be very complex and challenging. That’s why you need to partner with us. Our trained agile transformation experts will collaborate with you early to set up an agile development environment, embracing the agile mindset and agile methodologies, including Kanban, Scrum, Lean, and CI/CD. Our tailored agile development services realign your software development processes for greater efficiency and scalability. It’s time you talked to us about Agile.

• Transformation strategy planning
• Agility assessments
• Change management
• Training workshops
• Targeted coaching
• Transformation progress with reverse knowledge transfer

Want Best-In-Class Apps? Invest In Robust Software Testing Services

Ever-increasing competition is compelling companies to improve business outcomes by launching software applications with quick time-to-market. The faster organizations try to expand their digital capabilities, the more they are turning to next-gen technologies such as AI, RPA, Big Data and so on. Software Quality Assurance (QA) and Testing is the unseen force that propels your digital agenda by balancing cost, speed, and quality without compromises.

The rapidly growing complexities of technology and digital demands impose enormous pressure on in-house QA and testing activities. You need a dependable software testing services provider to manage these complexities and mitigate technical and business risks. Effective, real-world QA testing removes risks while permitting you to focus more on growing your business.

Why HTC?

Our Quality Assurance (QA) and Testing services has enabled many of our global customers to improve software quality and time-to-market while reducing costs, time, and efforts. At the center of our testing practice is our innovation-driven Center for Testing Excellence, which is world-class and equipped with state-of-the-art testing infrastructure. It is here that our large pool of skilled testing professionals deploys the latest technology innovations, methodologies, and best practices in order to deliver the best outcomes to our customers.

Partner with us. We can also help you build a testing organization that comprehensively and proactively addresses your modern-day test execution challenges with our flexible engagement models, ready-to-scale global talent, and customized milestone-based approach. With us:

• Reduce the total cost of testing by up to 30%
• Improve software quality by preventing about 99% of high-severity defects
• Decrease the software’s time-to-market by at least 10 to 15%
• Mitigate technical and business risks significantly
• Leverage our strategic partnership and alliance with market-leading testing software suites Benefit from our embedded testing capabilities, skills, and consistent delivery of QA across multiple environments
• Embedded testing capabilities, skills, and consistent delivery of QA across multiple environments
• Access world-class skillset as our professionals possess extensive testing experience and deep domain expertise
• Step up testing with our scalable testing resources and partnership approach
• Make the most out of our well-defined best practices, ready-to-use solution accelerators and frameworks, and continuous investment in testing innovation

HTC, the Next-Gen Specialist QA and Software Testing Services Provider

We have several years of experience in testing custom-built business applications, packaged solutions, and commercial off-the-shelf products across various business verticals. Our QA services portfolio is aligned with the latest trends in the software testing landscape. From digital testing services, automation testing services, AI-based testing services, ML-based testing services, and industry-specific Guidewire testing, you can count on us. This gamut of testing services and solutions is based on robust and standardized Quality Assurance (QA) and testing procedures and can be customized to suit your unique needs.

Depending on your goals and capabilities, these services and solutions today can be offered end-to-end, from assessment and consulting through test management, engineering, and execution—supporting waterfall, agile, or scrum-based processes.

Unleash The Full Potential Of Your ERP

Enterprise Resource Planning (ERP) systems form the backbone of most large and medium-sized organizations. Optimizing ERP systems can unlock a wealth of benefits and trigger unforeseen growth. Transforming your ERP functions will provide real-time visibility into all areas of your business, reduce costs, improve efficiency and productivity, assist you in keeping up with industry changes, and drive organizational change with intelligence and innovation. You need a dependable ERP consultant with extensive technical and functional expertise who can provide cutting-edge ERP services and redefine the way you do business.

HTC helps you at every step of your ERP journey

HTC has been a leader in ERP system transformation across domains for over 30 years. Our services range from consultancy to complete lifecycle services. They include business process reengineering and customization, implementation and rollout, testing, hosting, upgrade, troubleshooting, migration and transition, integration, end-user training, and life cycle support (maintenance and operational support). These services come in flexible delivery engagement models to suit your exact business needs.

Our ERP services

SAP: HTC, a long-standing SAP Partner, provides end-to-end SAP support services that help clients evolve at the pace of disruption, reduce risk, and maximize business returns from SAP.

ORACLE: HTC, an Oracle Platinum Partner, Cloud Standard, has proven expertise in providing a broad range of services for on-premise and cloud-based Oracle applications.

PEOPLESOFT: As an Oracle Platinum Partner, Cloud Standard, we have extensive experience in providing end-to-end services for PeopleSoft across industry verticals.

Give Your Customers The Importance And Attention They Deserve

Every business needs a sound Customer Relationship Management (CRM) strategy to understand and manage customers’ requirements and behaviors. With the correct understanding and insights, it is easy to identify the areas of improvement, work on them, and deliver customer delight, build enduring relationships, and enhance customer loyalty. The right CRM application and support from a dependable CRM services provider will permit you to build your corporate image, bring in new customers as well as retain existing ones, and accelerate business growth.

Our CRM services include:

• Consulting and developing your CRM roadmap
• Custom application development
• Implementation
• Integrations
• Upgradation and migration
• Social and mobility services
• Remote admin and support

Supercharge Your Business With Industry-Leading Platforms

As you prioritize exceptional customer experience and new service or product offerings, you need to relinquish obsolete business systems and processes. Transform with modern industry-specific technology platforms that bring agility, speed, flexibility, and innovation to your business.

Our extensive experience with leading platforms – on-premise and cloud – provides us with a unique perspective on assisting our clients in transforming and mastering digital-driven disruptions. With our industry know-how and process expertise, along with platform-specific pre-built accelerators, we show you how to successfully implement off-the-shelf industry solutions, platforms, and processes.

We work with a digital-first approach, have the necessary IT infrastructure and partnerships, and have a global footprint so you can adapt to the new-age technology platforms rapidly and cost-effectively.

Your experienced partner for leading technology platforms.

CLINICAL APPLICATIONS: Work with a partner who understands healthcare. With decades of experience in managing and maintaining multiple EHR/EMR platforms, we take care of your clinical systems so that you have one less worry as you take care of your patients.

GUIDEWIRE: Step up your leadership in the P&C business with Guidewire and HTC. We bring the most modern solution delivery approaches and an array of pre-built accelerators that get you the maximum out of your Guidewire investments.

SMARTCOMM: Deliver smarter customer conversations with SmartCOMM products, powered by our partnership with the technology platform. From advisory, implementation, and support services, leverage our SmartCOMM-based services to win your customers’ confidence.

DUCK CREEK: Get the best of both worlds: industry-leading P&C software and an implementation partner committed to providing outstanding delivery outcomes powered by several Duck Creek implementations and proven delivery accelerators.

Rethink Productivity And Experiences With HTC's Revolutionary Service Desk Support Services

Expectations for and from the service desk are changing globally and across companies. As technology becomes ubiquitous while hybrid-remote work stays, the service desk takes the center stage to dramatically improve productivity, efficiency, and user experience. A powerful desk that leverages conversational AI, machine learning, and knowledge management tools, embraces shift left methodologies, and supported by skilled professionals is a must. Yet, for the CIOs and service desk management leaders, it’s tough to talk about such a strategy when time and resources are limited.

HTC’s Service Desk is here to address this. As a modern, revolutionary 24/7/365 dedicated/shared desk that leverages the best technologies, professionals, and industry practices, it can become an extended arm of your IT operations. Our 22+ years of experience in building industry/department/application-specific desks, hundreds of global customers, millions of incidents supported, and most importantly, a keen focus on delivering unparalleled experiences are some of the reasons why you should call us now.

Reimagined Service Desks For Digital Businesses Of Today

Many progressive organizations are looking at their service desks as a strategic differentiator by delivering fast, easy, smart services and retaining the loyalty of their users in these experience-driven digital times. We can also help you reimagine your service desk management and support. For many of our global clients, we have been providing dedicated round-the-clock service desk support services across industries such as media, publishing, libraries, universities, automotive, manufacturing, and healthcare and supporting multiple channels (voice, e-mail, chat, and web-based support). It’s time you stepped up your support management with our Service Desks. Leveraging new-age and advanced digital ecosystems, we ensure a consumer-like support experience for your users. With a first call resolution rate of 90%, enjoy long-term savings while freeing up staff to focus on more mission-critical projects.

IT SERVICE DESK

Best end-user support for faster resolution

We go beyond incident management and break-fixes and handle everything, from technology provisioning to complex problem-solving, providing the most comprehensive set of end-user support solutions.

CLINICAL RESOLUTION CENTER

Specialized service, improved experience

With analysts trained and certified in the use of EMR applications, we provide much more than traditional helpdesk services to become the super-users for your applications.

PATIENT RESOLUTION CENTER

Lending a helping hand to patients

As an empathetic IT support provider, we always go the extra mile to help you better serve patients as they navigate the new landscape of patient portals, telehealth, and remote patient monitoring.

Let HTC’s InsurQA Help You Deliver Reliable Guidewire Transformation Programs

As a Guidewire partner, and with over 10 years of experience on the Guidewire platform and products, we have the people, processes, and technology required to wade through the challenges and complexities of testing Guidewire programs.

HTC’s InsurQA Guidewire Test Suite, powered by our ready-to-use frameworks and reusable components, has helped P&C insurers to ensure their products are of the highest quality, get released on time, and deliver compelling experiences to the customers.

HTC InsurQA Guidewire Test Suite- A Transformative Guidewire Testing Solution

HTC InsurQA Guidewire Test Suite offers best-in-class quality assurance (QA) methodologies and next-generation QA solutions to ensure Guidewire projects are robust and production-ready. With the help of the test suite, we accelerate unit, integration, and regression testing for Guidewire implementations. HTC’s InsurQA Guidewire Test Suite provides personal and commercial lines specific out-of-the-box(OOTB) features for testing claims, billing, policy, underwriting, rating rules, and forms management.

urbo charge your Guidewire implementations with a best-in-class testing framework

Our solution incorporates best-in-class testing methodologies of MBT (Model-based Testing), RBT (Risk-based Testing), Behavior Driven Development (BDD), Test Driven Development (TDD), and a shift-left approach for stabilizing business validations early in the program.

QAOPS (AGILE + DEVOPS): 

QA test environment management for multiple and parallel releases focusing at each sprint deliverables following CI/CD & Agile framework

HIGHER PRODUCT ACCURACY: 

Business feedback from inception to in-sprints QA, product demo and play back sessions, UAT, stabilization and production release

INCREASE TEST VELOCITY WITH INSTANTQA: 

OOTB ready to use scripts to test personal and commercial LOBs across policy, billing, claims, and portal modules during each sprint to deliver functionally accurate product

FORMS TEST MANAGEMENT: 

Test forms by extrapolating policy, claims and billing data before integration is complete, simulate existing full-stack environment to test forms in parallel to core modules development

PRODUCT & DATA MIGRATION: 

Pre-migration source data-readiness assessment using our accelerators, identify data quality gaps, cleanse data before migration and conform data schema to the Guidewire data model

NEXT-GEN TEST AUTOMATION WITH INTELQA: 

AI-led QA Testing with IntelQA tailored to test PolicyCenter, ClaimCenter, BillingCenter, integrations and portal workflows functionalities with features incorporating self-healing, automation assistant, and adaptive-wait elements

ALL-IN-1 TEST SUITE: 

Easy and simple- to-use framework that incorporates a holistic approach of maximizing functional, performance, regression, security, and ETL testing using pre-built test cases matured over 30 years using our quality engineers experience and knowledge of P&C products

Quick Benefits Of Using HTC’s InsurQA Guidewire Test Suite

P&C industry-specific OOTB functional test suite that optimizes the testing cycle time and enhances testing coverage, leading to

• Decrease in defects leakage by ~30% in the first quarter
• Average QA cost reduction of 25%
• Faster release cycle by up to 30% with higher accuracy
• Up to 70% test automation coverage (functional, integration, regression & performance testing)
• AI/ML-based testing approach using IntelQA leading to intelligent testing (self-healing, self-optimize)
• Reduced 30% effort on traditional infrastructure management by moving to HTC’s agile and cloud hosted test environment(s)

Next-Generation Case Management For Prosecutors

Legal processes are complex and involve vast amounts of documentation. In the face of ever-increasing caseloads, Public Attorney agencies are forced to do more with fewer resources while managing the complexities of changing mandates, compliance, and other protocols.

HTC’s CMP NextGen is a new solution built using the next-generation born-in-the-cloud technologies. As a modern, easy-to-deploy, browser-independent, and comprehensive case management platform, CMP NextGen digitizes the end-to-end case management tasks and collaboration necessary for Criminal and Civil matters.

The CMP NextGen advantage

Here are the key features that make CMP NextGen the best technology platform:

• My Cases Dashboard
• Justice Agency Data Sharing
• Case 360 View
• Charging Documents
• Digital Evidence
• Court Calendaring
• Anytime, Anywhere Access
• Motions
• Citizen Portal
• Subpoenas
• Docket Management
• Letters

CMP NextGen reduces a legal firm’s workload and simplifies complex and time-consuming processes:

• Office collaboration
• One click to case details
• Saved searches
• Referred, filed and adjudicated charging
• Disposition and sentencing
• Events and Recent Activity ribbons
• Subpoena generation and service
• Evidence management
• Court, case, and participant events
• Incident details
• Investigative task management
• Person, case, and family relationships
• Advanced Copy Case Wizard
• Attorney profiles
• Participant contact logging
• PTI and diversion
• Docket creation and management
• Restitution, fines and fees

Amaze Users, Every Day:

Not so long ago, you would queue up in front of the teller in a bank to withdraw money. Then came ATMs, saving you time and trouble. Before long, you moved to online banking, checking balance and transferring funds in minutes. Today, your bank’s app is on your phone and you can do all your banking in seconds on your palm-held device. And it took less than three decades for technology to transform your banking experience.What bigger proof can we give to tell you that technology is changing our world at the blink of an eye?

If the world is changing so fast, can your IT service management approach lag behind? How well and how quickly you can redefine your service delivery will determine whether you are able to retain your customer base and augment it.You have to amaze your users, be they end-users of IT or service desk members.

Experience ServiceFocus, an innovative ITSM product that leverages automation, AI, and Analytics to enable a shift from Ticketing to Resolution, amazing users in the process.

Modules

Easy-to-adopt, intuitive user interface

• Create incidents using a bot-driven interface that auto-populates the top categories, types, items (CTIs).
• Automate functions and integrate with Robotic Process Automation (RPA) tools for self-heal and self-help.
• Reduce MTTR by automatically routing incidents and service requests to appropriate support groups.
• Increase user adoption via an easy-to-use, intuitive user interface.
• Enable fast resolution using collaborative features such as live presence, swim lanes, Kanban board, and live chat.
• Build forms and configure custom workflows easily.

On-the-go mobile application

• View and acknowledge tickets in real time.
• View real-time notifications.
• Approve and deny change and service requests.
• View on-call support teams.
• Create incidents.
• Obtain help from chatbots.
• Scan assets to create tickets.

Knowledge Management

• Easily access the right knowledge articles using powerful intent-based search for faster resolution.
• Bookmark frequently used articles.
• Refer to out-of-the-box best-practice knowledge articles for support.
• Fully integrate with incident, service request, and Change Enablement.
• Manage the full life cycle of knowledge articles: expiry, feedback, edits, etc.

Problem Management

• .Receive alerts from crawlers that identify patterns with similar categories, types, items, buildings, groups, users, and devices.
• Obtain solutions and knowledge articles during the problem creation process.
• Get linked incidents alert while resolving parent incidents.
• Get associate problem tickets while creating change requests.

Service Configuration Management

• Fully integrate with Change Enablement and Asset Management.
• Use off-the-shelf discovery tools calibrated by ready adapters.
• Go granular based on organizational needs; define configuration items (CIs), sub-CIs, and service types.
• Assess change and track critical assets with visual representations and reports.

Service Level Management

• Configure SLA for various processes such as incidents, service requests, and Change Enablement.
• Set time-based and status-based goalposts for the life cycle of various business functions.
• Attach notifications, escalations, and breach rules at each goal post.
• Integrate SLA management with WorkFlow, live presence, email, and mobile apps to collaborate, remind, and track progress.
• Set a start, pause, and stop SLA clock to factor subset SLAs (vendors, third-parties, etc.).

Quality Assurance

• Achieve higher Customer Satisfaction (CSAT) percentage with 360-degree feedback.
• Configure survey sampling percentage.
• Configure rules to handle surveys by department, group, category, type, and item.
• Configure the number of reminders, intervals, and expiry rules.
• Auto-process and escalate both qualitative and quantitative feedback.
• Easily create survey forms in no time.

Visualization and Reports

Executive Dashboards

• Access out-of-the-box dashboards with 100+ tiles on various key performance indicators (KPIs) and metrics.
• Drag and drop visualizations on various metrics.
• Build custom dashboards using ready and custom tiles.
• Export data in HTML, CSV, and Excel formats.
• Share dashboards to collaborate.

ReadyQ

• Run ad hoc queries in no time.
• Choose from 100+ readily available queries.
• Use pivot and other drill-down functions for increased granularity.
• Build complex queries, joins, aggregations, and formulae using an intuitive interface.
• Collaborate by mailing and subscribing to relevant reports.
• Export data in HTML, CSV, and Excel formats.

Reports

• Get drill-down data for deeper insights.
• Easily configure and dispatch reports from pre-existing templates.
• Receive go-live reports for product launches and upgrades in Command Center dashboards.
• Make decisions using trend analytics.
• Configure when (subscription-based schedule) and how (via email, secured file transfer protocol) to receive reports.

A Portfolio Of Transformative Healthcare Content And Records Management Solutions

As you seek seamless, connected, and readily accessible content to make a difference in the lives of the patients you serve and the clinical staff you employ, managing the sheer number of people, data, and documents could be challenging. You need transformative content management solutions, built by experts and for your industry. iDoc™ is exactly that.

A portfolio of advanced digital healthcare content management solutions, the iDoc™ product line manages, archives, and distributes health information with flexibility and quick deployment to simplify processes and provide cost-effective options for healthcare organizations.

With robust features and functionalities, you can automate, integrate, secure, and, simplify content workflows, and make your content available on any device, anytime, anywhere. What you do in the process is empower your staff and physicians to deliver exceptional care and a differentiated experience to patients.

As a web-based and hosted hardware solution, iDoc™ product line includes iDoc™ Patient Financial Services Repository (PFS) solution, iDoc™ Archive, and iDoc™ Fax Management.

iDoc product line

iDoc Archive

Get ahead and stay ahead of data storage and retrieval challenges with iDoc Archive. Whether you are retiring old systems or moving to a new system, iDoc™ Archive helps you easily convert, safely store, and access your healthcare information.

iDoc Patient Financial Services (PFS)

Improve your revenue cycle management processes with robust content management, EMR and billing integrations, and data conversion capabilities that optimize your cash flow and enhance patient relations.

iDoc Fax Management

Move away from manual faxing. Strengthen your PHI data storage and, at the same time, increase faxing capabilities and workflow with our cloud-based, HIPAA-compliant iDoc Fax Management.

Build A Connected Community With Our Feature-Rich CMS

Design, deploy, manage, and maintain your public-facing sites and hospital intranet with confidence, powered by the HTC CMS. In use for over a decade and installed in several hospitals across the US, count on our HIPAA-compliant healthcare content management system to deliver contextualized content, seamless interaction, and the ultimate experience to your patients and physicians.

A flexible, feature-rich, and award-winning CMS – the platform is simple, easy to learn and use. The advanced features, HIPAA compliance status, third-party integration capabilities, and the flexibility to host websites in-house or at our secure data centers- can all mean you create new sources of value and drive greater efficiencies.

See how healthcare-specific CMS can power your digital presence by turning your website into a high-performing, interactive destination.

CMS functionalities designed for healthcare:

• Find a physician: Enable physician search based on varied criteria such as specialty and location 
• ER wait times: Maintain and display location-wise emergency room waiting time 
• Appointment request: Create and manage appointment schedules 
• Bill pay: Ensure hassle-free online bill payments 
• Services and locations: Manage location-wise availability of various services 
• Blog: Facilitate sharing of views by physicians on specific topics to build better connect with patients 
• Class registration: Set up and manage classes/events and registrations 
• Newsletter: Create/manage newsletters and subscriptions 
• Video library: View categorized display of videos/audios from different sources and formats 
• Donations: Manage public contributions of funds

Keep pace with the growing needs of patients and physicians

Responsive Design:

Mobile, tablet or laptop – let your visitors enjoy an engaging experience and access to the all the features and functionalities.

Extensive third-party integrations:

Make the most of the readily available plug-ins to connect Health Grades, Binary Fountain, Chatmeter, Google Star Rating, StayWell Health, SSO integration, and Payment Gateway integration with Authorize.Net, PayPal, and STPH.

AI –powered Chatbot:

From finding physicians, classes, events and registrations, and support FAQs, let your bots do the talking.

Real-time app notifications:

Be notified – make ER wait times, scheduled appointments, and latest news on healthcare available on both mobile and web.

Compliance with industry and state regulations:

Remain secure and complaint by adhering to HIPAA, VPAT and PCI standards.

SEO-friendly:

Optimize searching efforts with built-in search engine optimization (SEO) functionality.

Reports and analytics:

Empower your team by enabling them to gather and extract the business insights they need.

Adult Protective Services (APS) supports the health and safety of vulnerable adults from the risk of abuse, neglect, exploitation, and extortion. The growing trend of elderly abuse is highly challenging and necessitates APS agencies to have a cost-effective, efficient, and integrated IT systems for successful case management. APS agencies strive to help individuals live free from abuse by supporting choice and independence.

HTC Global Services’ Cloud based Next Generation Adult Protective Services Case Management System efficiently manages the entire lifecycle of APS cases from intake to case disposition.

Our APS system is easy to customize and can manage the diverse needs of any APS agency. It efficiently manages the complex business processes and caseloads, detects risks, and provides executives the right data to lead their APS initiatives. It permits caseworkers to have a unified view of the all aspects of a case, auto escalate/delegate tasks, search and retrieve data quickly, and auto-generate forms and outbound correspondence. Our system empowers APS workers and management to make well-informed decisions that increase the probability of a successful case disposition. 

The system supports mobile features, including voice memo, photo capture, geo-tracking and one-step data capture in real-time and offline, eliminates burdensome paper processes, and significantly reduces the workload for caseworkers. It utilizes a wizard-driven approach to capture the necessary data without any gaps. It provides alerts and notifications along document management features to enable timely processing of the cases and accurate completion of service plans. The APS agency management can monitor the effectiveness of cases and service plans, utilize the advanced reporting and metrics that display the status of APS services on an easy to read and understand graphical dashboard with drill-down capabilities. It mitigates fraud and errors through the case read module by using algorithms for case selection that can be customized. 

Our APS system helps caseworkers to expedite response, enable timely intervention, and decreases the time from intake to case disposition.

Functional Capabilities

• Case management
• Process automation
• User portal
• Generate outbound correspondence
• Dashboard and reports information intake – online and offline
• Document management
• Reminders, notification/alerts through email, app or text messages
• Audit trail
• Auto form generation
• Auto escalation
• Task delegation

Mobile Features

• Alerts/notifications
• Voice memo
• Geo tracking
• Photo capture
• Thumb print recognition using add on adaptor
• Barcode or QR code recognition
• Offline data capture and synchronization