Delivering reimagined healthcare experiences

We’ve entered a new era of healthcare delivery, centered on connected, personalised, and preventative care, creating opportunities for companies to exceed the expectations of patients, caregivers, and providers alike.

These innovative solutions must not only meet clinical needs and requirements related to quality, regulatory compliance, usability, and supply chain management, but also satisfy patient and provider expectations elevated by rapidly evolving digital and physical experiences across other sectors.

Realizing this potential requires an interdisciplinary team with holistic expertise in design, human factors engineering (HFE), applied science, and engineering. We partner with organisations to create growth platforms that include physical and digital products, services, and experiences.

Our approach combines human insight, business strategy, science-led innovation, and award-winning design and development. Our goal is to advance patient care and improve treatment outcomes by creating solutions that exceed expectations and deliver exceptional new healthcare experiences.

Consumers expect more — whether it's innovative, personalised, and sustainable products or exceptional digital experiences. They want them when, where and how they want them.

Successful consumer, retail and manufacturing companies innovate constantly to not just stay ahead, but to build a more sustainable future. They are creating new revenue streams, transforming operations, and building competitive advantage.

Our unique teams of strategists, designers, scientists, technologists, and engineers can help at every step of the journey. Making successful growth a reality for your business.

How will your organisation embrace a demand driven world?

The challenges facing national security leaders stretch traditional approaches and structures beyond their original purpose. Political and societal tensions, environmental degradation, and regional conflict pose pressing questions. Whilst emergent technologies present risks and opportunities.

Incremental adjustments are not enough to capture new opportunities and address fast-changing threats. The time to break the impasse through bold and rapid change is now.

At PA, we think and work differently, softening traditional boundaries across defence, security, and home affairs. As adversaries seek to exploit the gaps that expose our vulnerabilities, we drive collaboration with our clients to make our defence and security structures stronger.

The energy sector is at the heart of the battle against climate change. With a focus on forging a sustainable and net-zero future, the energy transition is underway.

Energy affordability, accessibility, security and water scarcity are just some of the challenges facing the sector. There’s also a huge opportunity, however. The rapid scale-up and use of new technology, the digital and clean mobility revolution, and the creation of resilient and interconnected energy supply chains and infrastructure, are areas redefining the energy eco-system, and the role of the customer.

We work across the energy value chain to help our clients thrive in complex energy markets and establish next generation utilities and technology.

How will your organisation lead the energy transition?

Everyone depends on financial services. We rely on banks for homes, insurers to protect valued possessions, and pension providers to safeguard our futures. This plays a crucial role in everyday lives, throughout a lifetime.

Success will come from organisations that strive to create a safe financial system built on trust, help customers to prosper in their communities, and use the full potential of financial services to help save the planet.

Empowered by technology and innovative thought, insurers, banks, and asset managers must move forward by fully understanding their role in the global ecosystem.

How will you become a force for good?

The government and public sector impact every aspect of our lives. Today, it is challenged by rapid change, grappling with global instability, the climate emergency and tough economic choices. 

Yet successful leaders are finding ways to maintain focus on public priorities – such as keeping people safe; supporting communities and societies; and creating services that work for everyone. All whilst digitising services, evolving workforces and driving efficiencies and value for money. 

At PA, we bring a collaborative, purpose-led approach to our work with the public sector, finding opportunities as we tackle society’s biggest issues. 

People are invested in living a healthier life. They do it for themselves, their families, their future. And they want quality healthcare that works with them - that is accessible, affordable and reflects their needs.

Across the healthcare continuum, clinicians driven by purpose aim to exceed expectations by delivering the very best standards of care, using the most digitally advanced and sustainable technologies.

We believe to proactively tackle this century's most complex challenge, stakeholders across health and life sciences — from regulators, insurers and medical device designers, to government and local health providers — will need to work in unison with patients to deliver the standard of care we all aspire.

How can your organisation contribute to a healthcare system that enables patients to not only be treated and recover, but to thrive?

Life science organisations are at the heart of the future of healthcare. And the demands are big. We’re in a new era of healthcare delivery, one which is connected, human-centric, value-based, preventative and curative - centred in a world where patients and healthcare organisations demand more than ever before.

You need to deliver personalised and connected care; science-driven innovation; value beyond the product, at speed to continue to meet patient and healthcare expectations for today and tomorrow.

We believe that to address healthcare’s biggest problems, life science organisations need to deliver end-to-end holistic innovation, founded in a deep understanding of healthcare systems and patients.

Is your organisation ready to deliver the future of health?

The transport industry is forging the future. Cutting-edge technologies and integration across transport modes continue to shape a more effective and sustainable way to move people and goods.

To continue moving forward, transport needs to keep ahead of changing customer and regulatory demands. Growing and building resilience will require innovative strategies, new thinking, and ground-breaking solutions.

We believe these demands can be exceeded by harnessing breakthrough technologies and empowering teams to enable change.

How is your organisation shaping the future of transport?

If wisdom is a distillation of the past, strategy is the promise of future growth.

The right strategy, at the right time, offers a pathway to create long-term value and lasting impact on your organisation, its people, and wider society.

Together, we help you create strategies that move from paper to practice, and from vision to reality. From the present day to a future of sustainable success – we ensure strategy is the cornerstone of your organisation’s purpose, growth, and culture.

Corporate innovation

As a leader, you need to manifest what we call breakthrough innovation – delivering something fundamentally different, brave, and exciting. This could be a new product or service, a new business model, a different approach to fulfill a customer need.

Breakthrough innovation offers a way for organisations to better meet and predict customer needs, stay ahead of competitors and new market entrants, and to deliver game-changing, sustainable growth.

Organisations need innovation to grow. It attracts customers, employees, and investors – driving differentiation and shareholder value creation. Innovation is essential to remain commercially viable, and to contend with urgent, societal issues such as climate change.

To uncover your organisation’s breakthrough innovation, we use customer insights and business models that are aligned to a scientific understanding of your market’s needs.

Our work spans every stage of strategy development and execution. We work together with you forming concepts, running pilots and launching to market. All underpinned by an agile, actionable and commercial mindset.

Economics and investment strategy

Whatever outcomes you are seeking to achieve, our team of economists, modelers, and business case experts help you make robust, evidence-based decisions.

By combining deep economics expertise, industry knowledge and a structured decision-making approach, we can help you understand the potential impacts, benefits and return on investment from your decisions – helping you drive effective change.

We show you how different strategic choices will likely play out and quantify the costs, benefits and risks associated with each option. We explore multiple future scenarios so you clearly understand how changes in supply and demand may impact your decision and where potential further opportunities may lie.

Our sector knowledge makes strategic analysis faster, richer, and more relevant. Our team has used this knowledge to accurately model how to allocate critical medical equipment during the COVID-19 pandemic and explore the future workforce needs of a police force.

We deliver high-profile work that has directly impacted government policy. We often respond to the latest political events and trends. Our experience extends from government bodies to small businesses getting started with formal business planning.

Growth Acceleration

As you look for ways to grow your company, whether that’s growing your core offering, expanding into new markets, making sound acquisitions, or launching new products and offerings – we can help.

Working in partnership with your teams, our experts will create pragmatic strategies that unlock accelerated growth and success across your organisation. More than just a set of PowerPoint slides, we produce strategies that deliver.

Our approach is built on five core principles: rigor, focus, pragmatism, value, and technology. And our teams deliver commercially viable, innovative solutions, tailored to your organisation’s needs.

Teams of industry and business experts—people who really understand your challenges—will come together to create growth strategies specific to your objectives.

Strategy is a continuous, flexible process, so we’ll stay open and transparent with you, asking questions that get to the heart of your goals. Together with our operating model experts, we can ensure that your business is set up for success.

Operating model

Whether your focus is on competitive advantage, market disruption, or value for shareholders, employees and customers, redesigning your organisational structure can reinvigorate your company.

By removing complexity and ambiguity, we simplify your processes to design an organisation that performs at its best – ensuring meaningful and lasting impact.

Combining tried-and-tested methodologies, frameworks, and deep industry experience, we can help you design a sustainable business model that is not only innovative, collaborative and adaptive – but works just as well in practice as it does on paper.

Considering your operating model within the context of the wider business will allow you to deliver on your strategic objectives, and help to embed the change. And, if you need support in shaping those strategies or getting your people on board, we can bring experts in our growth strategy and people & change practices onboard to ensure that you’re receiving best-in-class advice across the whole value chain.

Business wargaming

Making informed decisions and having confidence in plans is inherently difficult in today’s uncertain world. The complex ecosystem that organisations operate within is composed of interconnected, dynamic forces which present both opportunities and challenges.

Our decision and planning support, powered by Business Wargaming, provides leaders and their organisations with the confidence that their decisions and plans are strengthened, and teams aligned.

We have a proven approach that uses our business wargaming method as the key decision and planning accelerator. We also combine it with analytics, system thinking, scenario planning, negotiation, and contingency planning, depending on your challenge.

Our team of specialists can help your organisation build preparedness across your front-of-mind risks and opportunities, create readiness, and build resilience in the face of uncertainty using a data-driven and trusted methodology.

We’re committed to helping you make the best, most informed decisions for your organisation, better preparing you for the complex world in which you operate.

We champion the call to move humankind forward, partnering with the ambitious to envision and build new growth platforms: brands, products, services, and experiences.

Working together across a global network of creative studios, research labs, and engineering centres, our diverse expert teams create breakthrough solutions to our clients’ most challenging opportunities.

We combine insight and imagination with the ability to build and implement; pushing beyond traditional boundaries and open new frontiers for how people thrive and organisations grow.

Make the leap, take the lead.

The pace of evolving consumer demands, emerging technologies, and climate change means your business needs to think differently and innovate at speed to find new growth paths. We help create connected, seamless, personalised, sustainable experiences to deliver future business value.

Digital isn’t just inputs or algorithms. Success is defined by the outcomes and value that technologies can deliver.

Competitive edge is found at the intersection of human insight and technology. Where business and technical skills combine with deep industry insight to strategise, keep people safe and secure, while moving your organisation ahead of customer demand and competitors.

Our teams, working with yours, elevate data and digital from technologies to drivers of lasting impact.

AI, analytics, and data

As change accelerates, organisations must respond in new ways. We harness the power of data, analytics, and artificial intelligence to help organisations transform, disrupt, and thrive in this new age.

We realise the possibilities of using AI and data strategically to create value, improve outcomes, and to develop new and revolutionary products and services that drive sustainable and inclusive growth.

Whether you’re seeking to understand the possible, scale existing efforts, or to solve your organisation’s trickiest issues, we make it real.

Creating value out of data, making artificial intelligence accessible is at the core of what we do and we use your desired outcomes to drive our approach and choice of technology. This means we tackle problems with an innovative approach and challenge mindsets, by combining expertise with experience.

We mobilise and work at pace to deliver what you need when you need it, independent from suppliers. This allows us to provide truly impartial advice, guidance and solutions.

Our technologists, disruptors, data and AI strategists, change managers, and data engineers and scientists blend business and technical skills – with deep industry insight to help you thrive.

Digital transformation

We want to live in a world where we all thrive. A world where fast-changing technology - when combined with people and process - creates opportunity and unearths sustainable growth.

Our unique blend of human insight, research and cutting-edge science together with our expert performing strategists, designers and implementers can help you define your digital ambition.

We’ll work with you to see where digital technology can take you – shaping a digital strategy that can keep up with rapid change. We’ll help you create a vision of the digital experience you want for the people you serve.

Craft user experiences, accelerate product and service delivery, modernise technologies and improve – or even radically change – the way that you deliver and operate.

Our experts have walked in your shoes and know what makes your industry tick and can make transformation happen.

Let us help you challenge in your sector, by unlocking the power of digital and embedding digital at the core of your organisation.

Cyber transformation

Grow your business safely in the digital world by putting cyber security at the forefront of your business strategy – enabling growth well beyond the technical team.

With our increasingly digital existence comes a greater need to focus on cyber security. Not only to mitigate constantly evolving threats and improve business resilience, but to unlock the growth digital trust enables.

Such a radical shift requires cyber transformation. The key to doing this successfully involves aligning technology solutions with how people use them. Designing processes that encourage compliance, making it easy to do the right thing and growing a cyber-savvy culture that builds pride in good security.

This approach makes security a core part of doing business across your organisation.

Your data can help you understand what is important, by underpinning this with cyber talent you can interpret and manage your business controls, providing decision makers with visibility and early warning helping to keep your business safe. 

Privacy and ethics

A global movement towards increased data privacy is changing the way companies do business. The EU GDPR has become the gold standard for individual privacy and many governments worldwide are developing similar legislation.

While such change can seem to be a threat to business, it isn’t. It can offer the motivation to work in a better way and seize a competitive advantage.

Consumers and employees are increasingly concerned about how organisations use their personal data and expect robust protection. Those with the best answers to these questions see a huge uplift in reputation, customer trust and loyalty.

The best approach to new privacy legislation is to embrace its spirit, rather than treat it as a tick-box compliance exercise. Our practical approach to data privacy and ethics ensures compliance while creating competitive advantage.

Our trusted and IAPP-certified team of experts have completed over 150 data privacy programmes around the world, including working with a number of Data Protection regulators in UK, Europe and Middle East.

Operational resilience

Any business must prioritize the ability to prevent, respond to, recover from, and learn from operational disruptions.

In uncertain times, leaders need to keep their organisations running effectively, their services available, and, most importantly, their people and customers safe.

We build resilient businesses that thrive in uncertain environments and protect the most important services offered to customers and markets. We create the capability our client’s need to prevent, adapt and respond to operational disruption.

Our focus on Third Party Risk Management (TPRM) means that we can identify risks in your supply chain and make sure your suppliers have the right controls in place for you to keep your services resilient.

Having run over 200 operational resilience projects in recent years, our team are experts in helping you respond to challenges quickly, deploy resources effectively, mitigate disruption and remain resilient and adaptive.

Technology strategy and sourcing

Working to uncover your most complex IT and sourcing challenges, our experts provide solutions to drive innovation and build efficient organisations.

By considering your IT challenges in the context of the wider organisation, we design integrated and forward-thinking approaches to build the tech strategy and organisation you need for today – and tomorrow.

Connecting IT success with commercial results is one of the biggest challenges facing those working in the IT function today. Combining strategy, change, implementation knowledge, and technical know-how, our team of dedicated experts will help you put your IT challenges in the context of wider business objectives.

Whether it’s pure IT strategy or operating model design, outsourcing strategies or legacy technology, or even underperforming and expensive IT functions – we can help get things back on track.

Committed to driving innovation, we’ll work in partnership with you to deliver value-adding solutions that supercharge success.

Cloud and alliances

Maintaining your competitiveness and delivering enduring results requires using the latest technology to evolve your systems, processes, and services. By working with us, and the combined power of our Alliance partners, we can help your business solve numerous technological challenges.

Our experts blend deep sector insight and digital expertise to help you deliver enduring, transformative results. We’ve combined this experience with market-leading technology providers to get the most valuable insight so we can tailor the ideal technology solution for your needs.

From automation programmes to machine learning and advanced data analytics, we solve your most pressing business questions with an AI answer.

Our experts can help you reduce computing time and adopt better data security by setting up your organisation with the latest cloud technology to help you grow.

We can help you develop custom applications quickly and without the risks of traditional software delivery, choosing the right tools can give your business the flexibility to evolve with the world around you.

Imagine a future where your organisation is fast-paced, productive, and ethical.

If you can see it, you share our vision for a world where organisations are socially responsible, do brilliant things for their customers and employees, and are more successful as a result.

We can help deliver your future. Our teams build and transform tomorrow’s organisations – ensuring better outcomes for all.

Successful transformation programmes help you achieve your strategic goals, deliver lasting value, and create a step-change in performance.

For those sponsoring and leading the change, it’s a career-defining moment. The stakes are high. So too are the possibilities.

Working together, and flexing to suit your setup, we advise and lead successful programme delivery—targeting the areas of greatest opportunity to ensure lasting success and equip you to deliver more complex change in future.

Enabling a collaborative environment from the outset, we’ll partner with you to develop an effective strategy to get your transformation ideas off the page, and into reality. Taking an honest and open approach, we’ll act as your trusted advisor throughout the entire process – ensuring that all programmes deliver lasting impact on your organisation.

Our teams combine years of specialist experience with deep industry knowledge. They regularly deal with some of the biggest, most complex projects around the world, and will share their expertise and learnings with you – leaving you with enduring programme management capabilities. By pulling together the best of PA, we help deliver for the leaders of today and develop the leaders of tomorrow.

With new technologies reshaping how and where we work, economic headwinds putting pressure on budgets, and power shifts creating new expectations between employer and employees, organisations need to adapt to succeed.

By taking a people-centric approach to everything you do, you can create a thriving and purposeful organisation that people want to be a part of. Because when your people feel empowered, they drive success.

Our teams of experts were once HR and business leaders like you. With their real-world experience, they understand the competing challenges your business is facing. At PA, our radically human approach puts your people first.

Taking a data-driven approach to transform your workforce, we can help you make the most of your best assets: Your people. Getting the right skills, in the right place, at the right time is not just crucial for the successful running of your business. It also encourages employees to show up as their best selves.

We help leadership teams and people professionals develop workplace cultures to be proud of; creating exceptional and adaptive employee experiences to help you lead into the future. Because when your people feel empowered, they supercharge organisational performance.